If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.
If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Different retailers have different policies and processes for handling stolen items, but you’re usually entitled to a refund or a replacement.
Contact the Sender. If you know that the package was definitely delivered but was probably stolen,the next step is to contact the sender.…
What happens if my package is stolen from my porch?
What Happens If My Packages are Stolen? – Refund Retriever If your package was successfully delivered and then stolen from your porch, you have a couple of options. FedEx, UPS, Amazon and USPS all have channels
What happens if my Amazon package is lost or stolen?
However, there is no official policy from Amazon that says they guarantee a replacement or refund. Instead, follow the steps they recommend to find a missing package, which includes verifying the shipping address, searching the area, and more easy tasks.
Can I get a refund for a stolen package?
If you’re the victim of a porch pirate, you might be able to get a refund from the company that shipped it. Here are the policies on stolen packages from four major online retailers.
Who is responsible if a package is stolen?
Take as a whole, the Buyer is largely put in the position to resolve the issue by reaching out to the Seller or making a claim with the Delivery Company. The Buyer is also responsible for reporting the crime to the local police.
Can you get a refund if your package is stolen?
USPS may reimburse you for stolen, lost or missing packages if the mail was insured. If your packages weren’t insured, they likely won’t issue a refund. Instead, you’ll want to contact the seller. This holds for other delivery services, too.
Are carriers responsible for stolen packages?
Who is responsible if a thief steals your packages: the retailer, the carrier or you? ANSWER: Typically, you’re out of luck, unless the retailer decides to be generous. Delivery companies say they’re not responsible for reimbursement if the package was successfully delivered to the correct house.
Do delivery drivers steal packages?
While the possibility always exists that a delivery driver could steal your package, the chances are slim. While there are untrustworthy people in every line of work, delivery companies such as Amazon, USPS, UPS, and FedEx have a vested interest in preventing stolen packages.
What happens if USPS says delivered?
They’ll be able to respond faster to you. They’ll most likely tell you to wait 24 hours, so you may want to wait 24 hours before contacting them, anyway. After 24 hours, if your package still hasn’t arrived despite it saying, “Delivered,” then you’ll definitely want to speak with a USPS representative.
How do I get a refund from item not received?
If you qualify for a return but the seller won’t give you your money back, you have some options:
- Write a complaint letter: we have advice to help you do that and a sample letter.
- Consider getting help from a consumer organization like Call for Action, Consumer Action, or the Better Business Bureau.
Did USPS lose my package?
If it has been lost, late or missing for 7 days or more, you can: Go to for additional information: Find Missing Mail on USPS.com. Submit a Missing Mail search request at MissingMail.USPS.com. File a claim (for insured items meeting the appropriate timeframe).
What if my package says delivered but I never got it?
Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.
How can I prevent my package from being stolen?
How to Prevent Package Theft: Top 8 Tested Ways
- Use Smart Package Lockers or Convenience Store.
- Install Security Cameras to Prevent Package Theft.
- Have Packages Delivered to Your Workplace/Office.
- Get Amazon Key for Your Package Delivery.
- Require Signature on Delivery to Stop Package Theft.
How to protect your packages from being stolen?
– Log on to the Amazon site – Go to Your Account here – Scroll down to the Communication and content section – Tap Shipment Updates via Text – Follow on screen instructions and then tap Subscribe
What happens if your package gets lost in the mail?
What Happens to Packages Lost in the Mail? If packages don’t get rerouted to the sender, they are stored in warehouses where they initially become “stuck.” Businesses and customers can contact the shipping company and attempt to track the package based on size and color. It can be a difficult and challenging process trying to find lost
What happens if my package is lost or damaged?
– Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. – Damaged: The shipper or receiver can initiate a claim on a damaged package, although UPS encourages the shipper to report package problems. – Uncollected C.O.D.: A package is considered uncollectible if C.O.D.
What to Do If You Have a Lost or Stolen Package
- Continue to the main content Expert in security, safety, and technology reporting More information can be found at http://www.nytimes.com/news/business/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/ Packages might go misplaced from time to time.
- We have to admit that most of the time when you’re looking for a lost package, it’s because someone has taken it from your front door and taken off.
- Almost 26 million shipments were stolen in the United States in 2017.
- ¹ You can follow these methods to get your package stolen back, track down the burglar, or frighten off porch pirates before they do their heinous act of vandalism.
- To see more videos like this one, make sure to subscribe to our YouTube channel.
- Learn how to keep your house, your loved ones, yourself, and your valuables safe from harm’s way.
Here’s what to do if a package is stolen
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What to do if your package is stolen
- If you have a genuine suspicion that you have been hit by a porch pirate and that something has been taken from your stoop, call the authorities and submit a police complaint for the stolen parcel with the police department where you live.
- If there are no witnesses, they will be powerless to prevent the incident, but they will make a record of it.
- Keep in mind to give the cops any film you have from your doorbell camera if you have it.
- You should also inform them of the time the delivery provider said your box was delivered and the time you discovered it had gone missing.
- The police will be more likely to investigate and apprehend the package thieves if they hear from other people in your neighborhood who are experiencing the same difficulties as you.
- Filing a police report may also be beneficial if you want to file an insurance claim for the delivery that was not received.
Watch out for post-pandemic porch pirates
- Package theft increased dramatically across the country, from Buffalo, New York, to Eugene, Oregon, as more people were compelled to purchase online as a result of the outbreak. And the epidemic porch pirates came up with some ingenious solutions. Theft of packages was committed by a group of women in Kennewick, Washington, who disguised themselves as nurses. Another package thief struck in Pennsylvania, this time stealing the ashes of a loved one off the doorstep. Even if the epidemic is slowing down, we recommend that you exercise greater caution. Keep track of each and every package
- Take delivery of items as soon as you receive a delivery notification
- check to see if your video doorbell or security camera is sending you motion alerts
- use delivery lockers if you have the option
- The majority of the time, a misplaced shipment is something you specifically requested. If this is the case, you should contact the vendor and inform them that your product has not been delivered as expected. Is the seller liable for packages that have been stolen? Maybe. It all depends on the website where you made your purchase and the policies that are in place on that site. You could wish to inquire with the company’s customer care department. In my experience, firms who send out a replacement immediately quickly, without any questions asked, have a high rate of success. However, not every firm will provide you with a replacement item or a refund for your purchase. Keep any evidence that supports your allegation in a safe place. If you receive a notification of delivery, but the package is not where it was supposed to be, take a photo of the situation.
- Keep a record of your order confirmation number and any other information that can assist the company in tracking down your purchase.
- Keep track of delivery numbers and information to provide along to the firm so that it can contact the courier on your behalf.
If the stolen parcel was sent by a friend or family, notify them that it has not been delivered as scheduled.. They can get in touch with the vendor or the courier to see if they can figure out what went wrong.
3. How do I report a stolen package to Amazon?
- Amazon is well-known for its lightning-fast Prime shipping and its ″no questions asked″ mentality, which is essentially true.
- If the tracking information for an Amazon delivery indicates that it was delivered, but you are unable to locate it, you should be able to obtain a refund rather quickly and simply.
- After 36 hours have gone since the estimated delivery date of the stolen Amazon shipment, you should call Amazon to report the theft.
- If your products are delivered late, the shipping company will normally reimburse your account for the inconvenience.
- You won’t have to worry about dealing with third-party merchants (or even their own services) because the corporation will manage everything for you.
4. How do I report a stolen FedEx package?
- FedEx makes it simple to file a claim for a misplaced shipment.
- If you bought or mailed something from the United States via FedEx, you may make a FedEx stolen parcel claim online to get your goods back.
- FedEx is also a rather quick delivery service.
- In most cases, claims are resolved within five to seven business days of being filed.
- When it comes to filing a claim for damaged or missing materials, you’ll have 60 calendar days to do so as either the sender or the recipient.
- For lost item claims, you’ll have up to nine months to file them.
- However, make sure to save all packaging and evidence in case FedEx want to inspect them.
5. How do I report a stolen package to UPS?
- In the event of a shipment being lost or stolen, UPS provides varying insurance based on whether your package was sent within the United States or worldwide.
- For domestic shipments, if you place an order and it doesn’t arrive, you won’t be able to make a missing package claim until 24 hours after the delivery was meant to arrive.
- Product claims for items acquired from outside the United States are more difficult to process.
- You will not be able to register a claim for certain items, and it may be difficult to obtain a refund or replacement for them.
- All of the assertions are as follows: UPS will examine your claim for a lost shipment as soon as you file it.
- It might be difficult to determine if a shipment has been misplaced or stolen.
- Regardless, all undeliverable shipments, for whatever reason, are dealt with in this manner.
If you ordered the merchandise, you need get in touch with the vendor, since UPS would give the refund to them instead of the purchaser.
6. Contact USPS about a stolen package
- Because it is more difficult to submit a claim with the USPS than it is with other carriers, parcels stolen or lost by the USPS can be more difficult to track down than goods lost by other carriers. While the company’s procedure for reimbursing damaged parcels is well defined, the procedure for reimbursing stolen mail is not. If your parcel was mailed and delivered by the United States Postal Service, but it has not arrived, you will need to make a claim. Prepare the tracking number in advance
- Be prepared to present proof of insurance coverage.
- If at all feasible, obtain documentation demonstrating the item’s worth.
If your shipment has been stolen and there is evidence, you should snap photographs and submit them as evidence as well. If your item was insured by the United States Postal Service, you should be able to request a reimbursement straight from USPS. Generally speaking, if your shipment was stolen by the USPS, you should be able to get a replacement or a refund through the vendor.
What you can do to prevent package theft (or track down those porch pirates!)
- You should take use of whatever cameras you have, whether they be doorbell cameras or outside security cameras.
- If a shipment is not delivered as promised, keep an eye out for it on video.
- The parcel may be checked to see if it was delivered by the carrier or if it was taken by someone else.
- If you see a theft, you should contact your local police station.
- Alternatively, if you can demonstrate that no one ever showed up at your door, the carrier (if you’re the shipper) or shipper (if you’re the recipient) will be required to repay you the money you paid.
- Installing a camera on your porch will provide you with proof of delivery or theft.
- These days, there is a wide selection of smart doorbells and home security cameras to choose from.
Some use applications to give out fast notifications, while others just capture video footage.
2. Shine a light on the situation
Porch pirates like to remain hidden in the shadows. Install a motion-activated light on your porch to deter burglars from entering your home. Motion light and security camera combinations are also available on the market. You’ll have a visually stunning deterrent as well as a method to catch the perpetrators in the act.
Tell us about your lost or stolen package experience
- Being a victim of package theft is never enjoyable, and dealing with defective carriers is even worse.
- We hope that this guidance will assist you in taking precautionary actions, obtaining a refund, or obtaining a replacement as fast as possible.
- If you have any tips on how to recover a misplaced or stolen parcel, please share them with us in the comments section below!
- It’s always beneficial to hear first-person recollections of events.
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- Rebecca is the chief safety reporter and in-house expert at SafeWise.com.
She has worked in the industry for over a decade.She has worked as a writer and blogger for more than 25 years, with the last eight years devoted to issues of home and community safety.Month after month, Rebecca spends dozens of hours combing over crime records and detecting trends.Her safety expertise is in high demand by periodicals, broadcast journalists, non-profit organizations, podcasts, and other media outlets, among other things.Among the publications that have featured her professional advice and analysis are TechCrunch, The Washington Post, The Chicago Tribune, The Miami Herald, NPR, HGTV, MSN, Reader’s Digest, and Real Simple, in addition to an ever-growing archive of radio and television clips.
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What Happens If My Packages are Stolen?
- With the advent of Black Friday and the Christmas season, there will almost certainly be an uptick in the number of parcels taken from your porch.
- Porch Pirates will closely follow a delivery vehicle and seize the item as soon as the driver is no longer visible on the road.
- According to a research by August Home Inc, approximately 11 million homes in the United States have had a package stolen in the last year.
- With each passing year, the amount of Christmas shipping that is done online grows.
- Nearly 70% of homes expect to get parcels over the Christmas season, with three out of five customers receiving more deliveries during this period of time than at any other time of the year, according to the National Retail Federation.
- What steps should you take to keep your shipments safe, and what should you do if you become a victim of a porch pirate?
- Several solutions are available to you if your box has been successfully delivered but subsequently stolen from your front porch.
If you receive a package through the United States Postal Service, you can submit a complaint with the United States Postal Inspection Service.The United States Postal Service will begin the claims procedure for you.If your shipment was delivered by a different carrier, you should contact the sender of the package to begin the tracking procedure with UPS or FedEx.The sender will then contact you to provide an update on the status of your shipment.Notify your local police agency about the theft by calling them on their phone number.
Theft protection is provided by several credit card issuers, including American Express, for users who charge a covered purchase that is later discovered to be stolen.If you have any questions about the coverage, you should contact your credit card company.
1. Security camera
- There are several security cameras available on the market, such as the Ring Video Doorbell.
- When someone rings your doorbell or activates the motion sensors embedded into the device, you will receive rapid notifications.
- Using Ring’s two-way communication, you may instruct your courier on where to hide your parcels or alert pirates that they are being recorded.
- The film captured by a security camera might be used to prove that the theft occurred.
- In my neighborhood’s NextDoor.com site, I’ve already seen neighbors upload video recordings of package theft obtained from their Ring doorbells, which I’ve found to be quite disturbing.
2. UPS access point delivery
- Thousands of local businesses, including neighborhood convenience stores, supermarkets, dry cleaners, and other businesses, participate in the UPS Access Point network, which provides package pickup and drop off for packages.
- Each of the 4,400 UPS Store locations around the country is a member of the network.
- If you want to pick up your items, you must provide a government-issued picture ID with your last name and full address on it that matches the information on the package.
- Bringing evidence of residence that matches the package’s mailing address is required if the address on the ID does not match that on the package’s mailing address (like a current utility bill).
- If the last name or complete address does not match, you will be required to submit the package tracking number to the UPS Access Point employee, as well as the parcel release code issued by the shipping company.
3. Amazon Locker
- Amazon.com also provides an alternative to traditional home delivery services.
- Instead of entering a shipping address during the checkout process, choose to have your order delivered to an Amazon Locker.
- This is a self-service kiosk that allows you to schedule a later time to pick up your item from.
- You’ll receive an e-mail notification after your box has been delivered to the Amazon Locker, which will include a unique pickup code as well as the address and hours of operation for the Locker location you selected.
- Pickup of all packages delivered to Amazon Locker locations must occur within three business days of the delivery.
4. UPS My Choice
UPS My Choice is a free service that allows recipients to have greater choice over their delivery. More information may be found here.
Declared Value Coverage (Shipping Insurance)
- FedEx, UPS, and the United States Postal Service (USPS) all provide additional declared value coverage, with the first two carriers giving up to $100 in free coverage with ground and express services, respectively.
- It is possible for shippers to lower the cost of extra insurance coverage by looking into alternative insurance choices that are available to them.
- U-Pic is a shipping insurance firm that provides coverage for goods that are transported by the major shipping companies around the world, including the United States.
- Shippers of all sizes may save up to 85 percent on shipping insurance and parcel insurance by using the shipping insurance and parcel insurance coupons.
- UPS, FedEx, USPS, and DHL are all accessible for delivery.
- When it comes to misplaced parcels, U-PIC never demands a police complaint.
Shipping Insurance Best Practices
- One of the finest practices for making a claim is to make sure that all necessary papers are submitted at the time of filing the claim.
- To list a few more particular recommended practices, here are a few examples: – It is always best practice to present both the buyer’s statement of loss/damage as well as the invoice when filing a claim.
- If the claim is for a damaged item, make sure that either the shipper or recipient retains possession of the package until the claim is handled.
- Make use of U-24/7 PIC’s Claim Status website to keep track of the status of your claim.
- Brian Gibbs is the founder and president of Refund Retriever.
- Refund Retriever was started in 2006 by Brian Gibbs, who was running his first eBay-based business at the time and was frustrated by the inefficiencies of other shipment auditing businesses.
- The auditing of FedEx and UPS parcel invoices is the major emphasis of Refund Retriever.
After earning his bachelor’s degree from Texas A&M University in 2001, he went on to earn his JD and MBA from the University of Houston in 2004.He has been published in Forbes, Entrepreneur Magazine, and a variety of other media, where he has spoken on package auditing, shipping, e-commerce, and other topics.Call (800) 441-8085 for additional information or to find out more about the program.
Stolen Package? See Which Companies Offer Refunds
- Find out which firms provide refunds to clients who have had items stolen from their front porches, as well as what to do if your deliveries are not arriving on time.
- Each product that we showcase has been picked and vetted by our editorial staff after being thoroughly researched and tested.
- If you make a purchase after clicking on one of the links on this page, we may receive a commission.
- It’s one thing you don’t want coming up at your front door during the Christmas season, but it’s another to deal with.
- The word refers to package thieves who take parcels that are waiting at the door, usually while the owners are away from their homes.
- Despite the fact that millions of Americans purchase online, many do not have a proper strategy or protection in place for deliveries that must be left at the door, leaving parcels particularly exposed to theft.
- A stack of shipment boxes on the porch of a house Image courtesy of C5Media/Getty Images Some businesses have recognised the problem and are putting up efforts to find solutions that would ensure safe delivery.
Packages can be delivered to a predetermined pickup place, or you can purchase a password-protected bag or lockable storage box ($70, Amazon) to store your deliveries in order to prevent them from going missing.If you’ve been the victim of a porch pirate, you may be able to receive a refund from the company that brought your package to your home.The following are the rules of four big online shops when it comes to stolen shipments.
- Several of our editors have friends and family members who have gotten replacement merchandise for stolen Amazon parcels, which were sent at no cost to them.
- However, there is no formal policy from Amazon stating that they will guarantee a replacement or refund in this situation.
- As an alternative, follow the methods they offer to locate a misplaced box, which include validating the mailing address, exploring the surrounding area, and other simple chores.
- If your shipment has not arrived after 48 hours have passed from the scheduled delivery date, we recommend contacting Amazon’s customer care department.
- The company may have the ability to replace a product within a specific price range
Bed Bath & Beyond
- Even though Bed Bath & Beyond does not define a policy for replacing stolen shipments on its website, the company suggests that you check about your house and with neighbors if your tracking information shows that a box has been delivered but you have not yet received it.
- If you are still unable to locate the shipment, you may get in touch with the shop using their online chat feature or by phoning 1-800-462-3966 (toll-free).
- Target is happy to provide a refund or replacement for any products that are not received with Target.com orders.
- The company’s website provides step-by-step methods for reporting your stolen stuff, although they are cautious not to guarantee a complete reimbursement in all circumstances.
- Replacements are subject to availability and are only available on select goods; nevertheless, there will be no extra costs for these replacements.
The Home Depot
- You should contact The Home Depot’s online order support department if your delivery from them does not arrive as expected.
- Although the website does not explicitly indicate a policy about stolen packages, a customer care professional is likely to be able to provide more precise guidance.
- Call 1-800-430-3376 within 30 days of the anticipated delivery date to find out what measures you need to do next.
- After conversing with their online help, we discovered that they are required to conduct an inquiry into each reported stolen parcel.
- You can expedite the process by filing a police report about your missing products and sending an email copy of the complaint to [email protected], along with your order number and contact information, as described above.
- To get a response about a refund or replacement shipment, please give Walmart up to 24 hours to respond to your request for assistance.
- Whenever a delivery from Wayfair goes missing, the shop suggests calling the shipping company that delivered the box, such as FedEx or UPS.
- You can register a claim with the delivery provider using the tracking number that was supplied to you with your purchase.
- Alternatively, if you’ve exhausted all other options without success, the website advises that you should contact Wayfair, who will resolve the problem.
- Even if you are unable to replace or refund your purchase, you should file a report about the occurrence.
- It is possible that the management or landlord of your apartment building can track down a resident who is stealing parcels from the mailroom if you live in an apartment complex.
- It is possible that local police records may pick up on several thefts in a particular region and will issue a warning to people to keep a close check on their own and their neighbors’ belongings.
- If you are expecting a box, it is usually advisable to make sure you are present to receive it, especially if it is a large-ticket item.
Porch Pirates: 6 Steps to Take if Your Package Is Stolen
- According to a survey commissioned by ValuePenguin, nearly four out of every ten customers has had a package stolen before it could be delivered to them.
- While the quantity of deliveries increases over the Christmas season, this data serves as a reminder to consumers that package theft is a widespread problem throughout the year, regardless of the season.
- If you’ve been unfortunate enough to have a parcel stolen from your front door, here’s what you should do to recover your package.
What to do if a package is stolen from your porch
If your mail has been stolen, you must follow these procedures in order to be paid or to get a substitute item.
Step 1: Track the package
- First and foremost, if you have reason to believe your product has been stolen, you should look for tracking information in the email you received upon purchase.
- Typically, you will be provided with a tracking number, which you may use to keep track on the progress of your order throughout shipment.
- Sometimes all you need to do is click on this number or button, but other times you may need to copy the number and input it on the retailer’s or shipping company’s website, depending on the situation.
- For shipments to be delayed, especially during high shipping seasons such as the holidays, this is to be expected.
- The shipment status will inform you of the location where your package was last recorded as well as the date on which it was delivered to the shipping destination.
- If the item is indicated as having been delivered, go to step 2.
- Otherwise, proceed to step 3.
Step 2: Check if your neighbors saw it or held onto it for you
- Check with your neighbors to see if the item has been delivered once you’ve verified that it has.
- It’s humiliating to lash out at a customer service agent only to realize that the sweet lady next door noticed your shipment and grabbed it to save it from being stolen or rained on while you were away.
- Even if they don’t have your package, it’s possible that your neighbors saw it earlier in the day and are unaware of it.
Step 3: Contact the seller or retailer
- Immediately notify the vendor or shop that sold you the goods if it looks that your shipment has been stolen or misplaced.
- When it comes to dealing with stolen property, different merchants have different rules and procedures in place, but you are normally entitled to a refund or a replacement.
- Amazon’s ″A-to-Z Guarantee Protection″ provides coverage for the majority of stolen packages.
- Purchases that are labeled as ″fulfilled by Amazon″ are sometimes derived from retail partners known as ″Amazon Sellers,″ rather than from Amazon itself.
- (You should be aware of this at the time you place your purchase for the item).
- It is mandatory for you to contact the Amazon Seller in order to try to resolve the issue with them if this is the situation with your purchase, according to Amazon.
- You may make a claim with Amazon if you’ve waited more than two business days for a response or if the seller is being unhelpful.
Amazon would most likely offer a refund in this case, as well.In many circumstances, stores will agree to send you a new item within a short period of time.However, if they refuse to accept responsibility and give a replacement, there are still certain actions you may take to obtain recompense.
Step 4: File a claim with the shipping company
- Occasionally, stores may attempt to transfer responsibility to the shipping provider or will need you to make a complaint and wait a specific number of days before learning for definite whether your shipment will or will not be delivered.
- If you find yourself in this situation, you may wish to submit a claim with the shipping business as well, just to be safe.
- UPS, FedEx, the United States Postal Service, and DHL all have online claims processes that you may use to report your lost item, and you can also call them to report your missing item.
Step 5: Use the purchase protection features on your credit card
- When you use a credit card to make a purchase, many issuers will provide purchase protection that will repay you if an item is stolen.
- This is true as long as the item was paid wholly with that credit card and the card issuer is contacted within a certain timeframe.
- Check the website of your credit card provider to see whether this coverage is available and to learn how to make a claim.
- Some credit card providers, however, do not provide coverage for high-value products (usually anything that is worth more than $500 to $1,000).
- Depending on the company, they may ask you to submit a police complaint before they can issue your refund.
- Finally, credit card purchase protection is sometimes referred to as ″secondary coverage,″ which indicates that it only kicks in after you’ve previously used main coverage, such as homeowner’s or renters insurance, to safeguard your purchases.
- This takes us to the sixth step.
Step 6: Claim high-value items with your homeowners insurance
- The majority of homeowners and renters insurance plans include coverage for stolen shipments.
- Unfortunately, this is only beneficial for items that are more valuable than your deductible.
- Given that the majority of homes insurance deductibles range between $500 and $2,000, submitting a claim for the majority of stolen shipments will be a waste of time.
- However, even if the value of the lost item exceeds the deductible, you’ll need to consider the risk that your homes insurance provider would raise your rates as a result of your claim, not to mention the inconvenience of submitting the claim itself.
How to prevent package theft
When a package is stolen, it may be quite stressful, and the claims procedure can be much more unpleasant. If you wish to reduce the likelihood of losing shipments while you’re away from home, consider the following solutions for protecting your packages while you’re gone.
Schedule for in-person delivery
- The most effective method of preventing mail theft is to personally accept your shipments.
- To do this, either notify your postal service business that you require a signature for delivery or arrange for your mail to be carried to a location where someone is constantly on hand.
- Consider asking a neighbor if they would be willing to accept delivery if you are frequently away from home.
- Alternatively, if it is acceptable to your business and your shipment is modest, you can choose your office as the delivery destination.
Use a lockbox service
- When using a service such as Amazon Locker, you may have goods delivered to a lockbox, which will help to prevent mail from being stolen.
- In addition, several supermarket and convenience stores provide this sort of service, or you may have your box delivered to your local UPS or USPS center and pick it up when you get to that location.
- A combination-protected lockbox that stands on your doorstep and safeguards your parcels until you return home is an option if you prefer a shorter journey than driving to the post office.
Insure your packages
Whenever you purchase a high-value item online, such as a new iPhone or iPad, spend a few additional dollars for delivery insurance to protect your investment. Typically, you may accomplish this either directly with the seller or through the delivery company.
Install a security camera
- There are various low-cost home security cameras that are simple to install around the perimeter of your property, including bullet cameras.
- Most of these cameras are compatible with your WiFi network and even have a smartphone app, allowing you to keep track of parcels left during the day.
- The sheer appearance of these cameras may be enough to deter would-be porch pirates, but even if it isn’t, you’ll still have proof to use as the basis for a police report if necessary.
- As an extra benefit, adding these cameras may entitle you to a reduction on your homes insurance.
What is the value of stolen packages, and what steps have been taken by consumers?
- In accordance with a survey commissioned by ValuePenguin, parcel theft has touched more than 40% of all Americans at some time during their lives. More than 5 out of 10 buyers reported having more than one package stolen in the previous 12 months, resulting in an average loss of $106 per home in that time period. When applied to the total number of households in the United States as determined by the Census Bureau, these averages show that porch piracy cost U.S. consumers more than $7.4 billion in the previous year: In the last year, there were an estimated 144 million victims
- the average loss per home was $106
- and the estimated value of stolen products in the last year was $7.4 billion.
- Despite the high number of burglaries, over three-quarters of Americans said they have done nothing to safeguard their deliveries against theft in the future — including more than half of respondents over the age of 55 who said they have done nothing.
- It is estimated that nearly two out of every three robberies occurred directly outside the victims’ houses, thus it is wise to take several safeguards to deter bold would-be burglars.
What to Do If Your Amazon Package Is Stolen
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Porch pirates are swiping Amazon packages left and right, and you might be the next victim. Take these steps if your Amazon package is stolen or lost.
- Amazon has made buying more convenient than ever, yet a misplaced or stolen Amazon box may be a major hassle for the recipient.
- Furthermore, as the popularity of online shopping grows, so does the possibility of being a victim of package theft.
- According to a Value Penguin poll, nearly one in every five Americans reported having their goods stolen last year.
- Steve Weisman, a professor of white-collar crime at Bentley University and author of The Truth About Avoiding Scams, says the number of victims of porch pirates has increased significantly during the pandemic.
- ″As could be expected, with more people shopping online during the pandemic, the number of victims of porch pirates has increased significantly during this time.″ Find out all you need to know about tracking down a misplaced parcel or making a claim with Amazon to hopefully get your money back if you suspect your shipment has been stolen or lost in the mail.
- In addition, regular online consumers should be aware of what to do if a product is damaged, how to receive a refund on anything, what a brushing scam is, and what happens to undeliverable mail that does not have an address to return it to.
How to track down a missing Amazon package that’s listed as “delivered”
- According to Weisman, you may discover extra information on Amazon under ″Your Orders″ that will assist you in tracking down a stolen or missing shipment that seems to have been delivered on your Amazon account. He proposes that you take the following actions: Make sure the shipping address is correct. It’s possible that the shipment was delivered to a different address associated with your Amazon account.
- Look for a message that a delivery attempt has been made. If you requested that a signature be obtained upon delivery and no one was present, it is possible that the product was moved to a nearby location for pickup.
- Look for a photograph of the package being delivered. Sometimes Amazon delivery drivers would place the box in a difficult-to-find position
- this is known as ″hidden delivery.″
If you are still unable to locate it, it is time to file a missing parcel complaint with Amazon. For further instructions, scroll down to the section labeled ″How to report a missing shipment from a third-party seller on Amazon″ towards the bottom of this page.
How to find missing packages that aren’t trackable
- Amazon deliveries without a tracking number are extremely unusual, although they can be found. The following are some steps you may take if your Amazon delivery has gone missing and there is no tracking number for it. Inquire with your neighbors to see whether they received the lost box by mistake or if they accepted it on your behalf.
- If the parcel was delivered by the United States Postal Service, you should contact your local post office for assistance. Weisman points out that USPS delivery vans are equipped with GPS, which might reveal more information on the delivery.
- Verify whether or not the package was taken by checking the security cameras surrounding your property, if you have them installed.
In case you’re wondering, this is what happens to undeliverable mail when it’s not delivered.
How to report a missing package from a third-party seller on Amazon
- Rd.com If your Amazon delivery hasn’t arrived within 48 hours, you should make a claim with Amazon to receive a reimbursement for your inconvenience. However, according to Weisman, you must first contact the third-party vendor directly in order to report the problem. Customer service representatives at Amazon insist that consumers contact the vendor before registering a claim on the website. You can report missing shipments from an online third-party vendor in the following ways: Create an account on Amazon and go to ″Your Orders.″
- Activate the ″Amazon Pay″ menu option in the top-right corner of the screen.
- Click on ″Details″ next to the item that has been lost or stolen
- Choose ″Where has my stuff gone?″ from the list of suggested concerns to report from the drop-down menu.
- Amazon will automatically send a communication to the seller informing them that you have not received your products as of the time of writing. Any further information that the seller may require might be included in the message after it has been written.
- Select the ″Send to merchant″ option from the drop-down menu.
- In the majority of circumstances, the vendor will examine the missing shipment and either replace it or refund the purchase price. However, if the seller does not react within 24 hours, you have the option of filing a claim with Amazon.
Depending on whether or not the shipment in issue contains a gift, you may want to look at this list of last-minute presents that will arrive in time for the big day while you figure out what to do about this predicament.
How to submit a missing package claim to Amazon
- Rd.com Fortunately, Amazon’s A-to-Z Guarantee ensures that your purchase is protected in the event that an Amazon delivery is stolen or misplaced. Remember to submit your claim within 90 days after the purchase date, otherwise it will not be recognized by the insurance company. While the following instructions were written for use with a desktop computer, they may alter significantly when used to the Amazon app on a mobile device. Click on ″Your Orders″ after logging into your Amazon account.
- Locate the order and choose ″Problem with Order″ from the drop-down menu.
- Whenever you are prompted to choose an issue, pick the option that states that the item has not arrived.
- After that, pick ″Request Refund,″ fill out the text box with any other information you’d like (if applicable or required), and click ″Submit.″
- The Amazon Pay tab allows you to keep track of the status of your claim. If your claim is granted, you will get a refund in the form of the original payment method. Items that have been damaged or opened, or that have been delivered more than 30 days ago, may only be eligible for a partial refund or may not be eligible at all. If you don’t receive a refund, you might want to consider shopping at one of these shops with the finest return policies the next time you need anything.
Additional steps to take
- Amazon is not the only location where you may register a claim for a ″Amazon shipment stolen.″ According to Robert Siciliano, a cybersecurity educator at ProtectNow, if you have exhausted all of the options listed above, the next step may be to call the police, the shipping company, and your credit card provider.
- The fact that many credit card companies offer purchase-protection features that cover the cost of lost or stolen delivery is one of the reasons why online purchases are among the items that should always be paid for using a credit card, according to Weisman.
How to protect your Amazon deliveries in the future
- Weisman recommends taking efforts to keep your shipments safe from porch pirates, such as demanding a signature upon delivery or shipping the box to your workplace address, among other measures. Moreover, according to Siciliano, Amazon offers a variety of different delivery service alternatives. Ship products to Amazon lockers located in neighboring locations such as Whole Foods Market, or install the Amazon Key Smart Lock system in your house for a more secure method of receiving deliveries. Using the technology, delivery drivers may scan a barcode to request entrance to your front door or garage, where they can then deposit the box inside while being monitored by a security camera system. Aside from an Amazon Prime account, the Key by Amazon app, a smart lock, and a camera with Wi-Fi connectivity are all you need. Now that you’ve learned what to do if your Amazon shipment has been stolen, brush up on some lesser-known Amazon techniques that every customer should be familiar with. Also, educate yourself on how to recognize an Amazon email scam
- this knowledge may come in helpful in the future. Value is a source of information. According to Penguin, ″Nearly one in every five consumers has experienced package theft since the beginning of quarantine″
- Steve Weisman, professor at Bentley University and author of The Truth About Avoiding Scams
- Amazon: ″Find a Missing Package That Shows as Delivered″
- Robert Siciliano, cyber social identity protection instructor at ProtectNow
Who is Responsible for Package Theft and What is Being Done about It?
- ″Why me?″ is a question that many Americans who have been the victim of parcel theft have asked themselves. A frustrating experience is having a package stolen from your doorstep, which results in a sequence of actions to replace it or get your money back. Moreover, there are other issues such as: Do I report it?
- Who do I contact—the delivery company or the retailer?
- Will I be able to have it replaced or get my money back?
- Who took it?
- and many more.
At the end of the day, the question is: who is accountable for package theft, and what is being done to combat it? Despite the fact that there is no definitive solution, having a deeper look at some of the main components may be beneficial.
Who is Responsible?
- The Seller, the Delivery Company, and the Buyer are the three primary parties engaged in the delivery of a shipment to a customer.
- Unfortunately, if the shipment is unable to be recovered, there are no clear rules that place the onus on any one party to compensate the customer.
- UPS advises that you contact the seller.
- Despite the fact that UPS has a fantastic tracking system that allows you to follow parcels nearly to the minute, once a product is delivered, UPS no longer accepts responsibility for it.
- If the shipment cannot be located, the company suggests that the consumer contact the sender of the product.
- According to this assistance post on their website: DeliverySafe safeguards your package and food deliveries from theft, inclement weather, and deterioration.
- If you are still unable to locate the package, contact the sender of the box to request that a UPS trace procedure be initiated on their behalf.
The sender will then contact you to provide an update on the status of your shipment.An item on wusa9.com claims that UPS expressly specifies that company is not financially accountable for the following: ″If an item has been successfully delivered, UPS will not be responsible for the compensation,″ stated Dawn Wotapka, a spokesman for the shipping company UPS.″We recommend that the customer file a police complaint, which may then be presented to the merchant for consideration of a possible compensation.″ After delivery, the United States Postal Service (USPS) claims there is no fault.In the same article, Michael Hotovy, a spokesperson for the United States Postal Service, stated the following: ″If a parcel is lost, damaged, or has its contents missing after it has been delivered by the Postal Service, the indemnification will not be paid.The insured mail category comprises Priority Mail Express and Priority Mail, as well as registered mail and cash on delivery (COD).
It also covers Priority Mail and Priority Mail Express.″ Amazon, on the other hand, is in a slightly different boat.Amazon is in a somewhat distinct category than the rest of the retailers since it serves as a merchant, a middleman, and a delivery provider.It has more complex agreements with the original seller to cover things through its A-Z Guarantee, and these agreements are more complicated.In reality, according to valuepenguin.com, Amazon covers the majority of stolen shipments under its 30-day money-back policy.Having said that, Amazon places a significant amount of responsibility on the shoulders of the customer and seller.
- If the seller is a third party, as is the case for the vast majority of Amazon merchants, it is recommended that you contact them.
- Burden is defined as The Buyer is the most important party.
- To summarize, the Buyer is mostly placed in the position of resolving the issue by contacting the Seller or filing an insurance claim with the Delivery Company.
- In addition, the Buyer is liable for notifying the authorities of the criminal activity.
- As a result, the question is whether the trade-off is worthwhile.
This will most likely be determined by the cost of the item, as well as the number of paperwork and follow-ups that are required.
What is Being Done?
- By the Legislation and Police Departments Porch piracy has increased in recent years, prompting a legislative effort to adopt stronger rules and consequences for those who commit these crimes. State law passed in Texas in 2019 increased the potential prison term for convicted package thieves to ten years and increased the penalties to a range of $4,000 to $10,000 for each offense. During the same year, a law was passed in Michigan that had three phases that went into effect in December. While a first violation is still classified as a misdemeanor, a second crime can result in felony charges and a five-year jail sentence, and stealing mail becomes a five-year felony if the offending person intends to defraud the postal service or the government. In 2020, during the pandemic, when house deliveries were on the rise and, as a result, porch piracy was on the rise, the state of Oklahoma approved HB 2777, a statute intended to fight package theft. While a first violation is still considered a misdemeanor under the Act, repeat offenders could face up to five years in jail and thousands of dollars in penalties, or even both. According to Officer Jeanne Pierce, a spokesperson for the Tulsa Police Department, who talked to local television station KTUL. This component of the law is quite beneficial because we are seeing many of the same folks do the same offense again and over again, which is extremely frustrating.″ Consequently, if we can accuse someone with many package thefts, we may elevate the case to that of felony and subject them to a more severe sentence for the crimes they are performing.″ State legislatures in California, Utah, New Jersey and Georgia have all sponsored legislation that would reinforce package theft laws in a number of ways, following the lead of these four states. These measures include designating porch piracy as a different crime (as opposed to petty theft), imposing prison sentences for porch pirates, authorizing prosecutors to prosecute porch pirates with felonies or higher-level crimes, and boosting the fines for such acts to $15,000. Delivered via Courier Services Delivery businesses are not legally responsible for shipments that are not delivered
- but, if they cannot assure that packages are delivered, it is a ″black eye″ for the whole sector. They spend a significant amount of their reaction time assisting with preventative measures such as FedEx Delivery Manager. Deliveries are coordinated with a nearby site, such as a Walgreens store or a FedEx office.
- Amazon Locker is a service provided by Amazon. This service enables customers to have their packages delivered to local Amazon lockers for pick-up.
- According to the Legislation and Law Enforcement With the increase of porch piracy, a legal movement has emerged to implement stricter rules and sanctions for those who engage in this practice.
- For package thieves convicted in Texas, state law passed in 2019 increased the potential prison sentence to ten years and increased the fines to a range of $4,000 to $10,000.
- In December of the same year, a statute in Michigan entered into force that is divided into three phases.
- While a first violation is still classified as a misdemeanor, a second crime can result in felony charges and a five-year jail sentence, and stealing mail becomes a five-year felony if the offending individual intends to defraud the postal system.
- When the epidemic was at its peak in 2020, home deliveries were on the rise in Oklahoma, and porch piracy was on the rise as well, the state introduced HB 2777, a piece of legislation intended to fight package pirate.
- A first violation remains a misdemeanor under the Act, but repeat offenders could face up to five years in jail and thousands of dollars in penalties, as well as up to two years in prison.
- KTUL-TV reported that Officer Jeanne Pierce, a spokesperson for the Tulsa Police Department, said the following: This element of the law is quite beneficial because we are seeing many of the same offenders do the same crime again and over again, which is extremely concerning.″ Consequently, if we can charge someone with many package thefts, we may elevate the case to that of felony and subject them to a more severe penalty for the crimes they are performing.″ Follow suit in the footsteps of these states are California, Utah, New Jersey, and Georgia, all of which have sponsored legislation that would improve package theft statutes in a number of different ways.
Porch piracy should be treated as an unique crime (as opposed to petty theft), punishable by jail time, with prosecutors having the authority to prosecute porch pirates with felonies or higher-level crimes, and with penalties of up to $15,000 for first-time offenders.Companies that provide delivery services Delivery businesses are not legally responsible for items that are not delivered; but, if they cannot assure that packages are delivered, it puts a ″black eye″ on the industry as a whole.They spend a large portion of their reaction time assisting with preventive measures such as FedEx Delivery Manager.Deliveries are coordinated with a nearby site, such as a Walgreens store or a FedEx office.;
It is possible to use Amazon Locker to store your belongings.This service allows customers to have their packages delivered to local Amazon lockers for collection.
- Consumers’ Point of View Many consumers, realizing the difficulty and financial damage that package theft may cause, are beginning to take precautionary measures to avoid it. According to this report by ValuePenguin and lendingtree, consumers are taking a variety of steps to combat porch piracy, including: setting up tracking notifications
- installing a doorbell camera
- requiring a signature
- purchasing package insurance
- changing the delivery time and location
- and requesting a signature from the delivery person.
- Lockable delivery boxes are becoming the most popular choice.
- Despite the fact that home security systems such as doorbell cameras might be beneficial and that customers see them as a preventative measure, they do not really prevent porch pirates from committing theft.
- As a result, purchasing a secure parcel box is becoming increasingly popular.
- It functions somewhat similarly to a mailbox for your delivered products.
- You’ll find a few of these on the market, but DeliverySafe is the obvious industry leader in terms of quality and ease of use, and it’s also the most affordable.
The Ultimate Report on Package Theft in America
This article is a portion of a larger report on parcel theft in the United States. Here is a list of all of the blog entries that have been written about this subject:
- What is the prevalence of package theft
- where and when does package theft occur
- Who are the victims of package theft, and are you at risk of being a victim yourself?
- What exactly are Porch Pirates?
- Who is responsible for package theft, and what steps are being taken to combat the problem?
- How to Protect Your Packages from Theft
- When it comes to online shopping, what is the impact of package theft?
- When a package is stolen, there are four steps you should do.
- An in-depth look at the statistics on package theft
Package Stolen? Here are 5 Ways to Recover Stolen Deliveries
- A growing number of individuals will get parcels through the mail in 2020 compared to 2019.
- This is due to the expansion of e-commerce and increasing online buying due to the coronavirus pandemic.
- Unfortunately, the number of people who have had a parcel stolen has grown throughout this period as well, which is a sad development.
- Despite the fact that package theft is a particularly serious concern during the holiday season, it is critical that you remain attentive in securing your deliveries throughout the year.
What to do if a package is stolen
In this post, we’ll discuss techniques to assist avoid package theft, regardless of whether you live in an apartment or own your house. We’ll also go through some options for locating your shipment if it’s been stolen in the future. Let’s take a look at how to report a stolen item and what you may do in the future to avoid parcel theft in the first instance.
Before You Report Stolen Packages, Ask Around
We’ve all been in that situation.The day after you arrive home from work, you fully anticipate to discover that the box you bought is waiting for you on your front porch.After all, you had just gotten a delivery confirmation email a few hours before this conversation.When you arrive at your front door and discover that there is no package in sight, it’s natural to become anxious.Here are a few things you should consider before jumping to conclusions.
- These procedures might assis