Why Is My Package Being Held In Customs?

Incomplete Documents Attaching an incomplete document to your package is one of the main reasons your package may be ‘Held at Customs’. If there are errors or some important information is missing from the documents you submit, your package may be held by the customs.

Why is my package stuck in customs?

This could, therefore, be an indicator that your package has indeed stopped moving because of customs. If you find out that your package is stuck in customs, you should first contact whoever has shipped your goods. That person can try to get more information.

What happens if I don’t provide a customs declaration?

When shipping globally, a customs declaration should be provided. If you do not have it, and the officers ask you to send it, then the package will be held in customs until you provide the correct information. The longer it takes you to pay the taxes, the longer the package will be stuck in customs.

What happens when an item is shipped internationally?

When items are shipped internationally from one tax territory to another, they must go through customs. This is a normal procedure during which customs officers check whether a package contains prohibited items or items of higher quantity or value than the one allowed.

Why is my parcel being held in customs?

Reasons for your parcel to be held in customs include: Physical inspection – Normally, your paperwork is inspected, and your parcel cleared. However, sometimes the contents of your package are also inspected, which takes extra time.

Why is my package stuck in customs?

Why is my package stuck in customs? There are many reasons why a shipment might be stuck at customs, these reasons can differ in severity from high (your goods are prohibited) to low (having the incorrect paperwork). If you think you have a shipment stuck in customs your first action should be to contact the seller who has shipped your goods.

What does ‘held at customs’ mean?

‘Held at Customs‘ means the package you are sending to the destination country is held by the officials of the importer country’s customs office. These government bodies hold the packages until they ensure that only permissible items cross their border and the taxes (Duties & Excise) are paid for the import.

How long will my package be held at the customs office?

The customs procedures and the time a parcel is held at the customs office depend on different factors, each for their own, and often country related. For instance, different rules may apply for packages held in customs in the UK, Germany, France, Spain or other countries. This could be a process lasting from days to weeks, to months.

Are Your Packages Getting ‘Held at Customs’? Here Is an Easy Solution!

  • In this post, we’ll go through how the ELEX WooCommerce DHL Shipping Plugin with Print Label may assist WooCommerce store owners in generating and printing complaint customs documentation.
  • We’ll start with the most typical reasons why your shipments are being detained at customs and the strategies that may be used to resolve them.
  • The phrase ″Detained at Customs″ indicates that the item you are delivering to the destination country is being held by authorities from the customs office of the importer country.
  • These government entities detain the shipments until they are satisfied that only authorized products have crossed their borders and that the applicable taxes (Duties and Excise) have been paid.
  • These organizations also ensure that the legal ownership and management of the product is transferred to the appropriate party.
  • As a result, if you are a relatively young e-commerce company owner, the possibility of your box being held at customs may become more regular.
  • The most common causes for your items to be detained at customs are a lack of experience, a lack of information, and a failure to use the appropriate resources.
  • While you are still learning the ins and outs of the rules and regulations, you can enlist the assistance of your shipping company or a third-party broker.
  • They will assist you in preparing the necessary documentation and will pay for the duties on your behalf without any problems.

Reasons Your Packages are Held at Customs

  • If you receive the notice ″Held at Customs,″ there are several possible explanations. For example, insufficient documentation, unpaid customs duties, sending restricted or prohibited commodities, are just a few of the most common.

As a result, if there are even minor errors in these paperwork or if there are unpaid charges, you might wind up wasting weeks simply to get the box through customs. In order to avoid this, you must have a better understanding of the most typical concerns. Let’s have a look:

Incomplete Documents

  • One of the most common causes for your cargo to be ‘Held at Customs’ is the inclusion of an incomplete paperwork in your shipment. It is possible that your cargo will be held by customs if the documentation you provide include mistakes or are missing information that is critical. The list of documentation required varies depending on the goods and the country to which it is being shipped. However, there are a few papers that are universally accepted and must be included with each and every delivery. These papers are really grouped into subcategories to make it easier for you to identify the specific document that is required at each stage. DOCUMENT COMMON DEFINITION sCommercial Invoice comma spliced a list of things to bring – An invoice for products is a document that the vendor provides to its clients. It might be an invoice that you create on your own or one that is generated by a shipping software program. Using these invoices, customs officials can assess the worth of the goods being imported and determine how much duty should be levied. If a nation relies only on these invoices for customs control, they will stipulate the format, the quantity of copies you must send, the language you must use, and any other information that is necessary. When you use the WooCommerce DHL Shipping Plugin with Create Label, you can print a thorough invoice that contains the following information: the seller, buyer, and shipper data
  • The invoice number and the date of shipment
  • the mode of transportation and the carrier
  • and the destination.
  • Items such as the number, description, and the type of package, such as a box, crate, drum, or cartoon, should be listed.
  • Specify the number of packages, total net and gross weight (in kilograms/pounds), and any other pertinent information.
  • DOCUMENT FOR TRANSPORTATION SAirway Bill- Airway bills are required for shipments that are sent through airfreight. Your shipper may be able to provide you with an airway waybill. If you are using their web APIs, you will be able to archive air waybills quickly and simply.
  • A bill of lading is an agreement between the shipper/owner of the goods and the carrier who will transport it. It should contain information such as a description of the content, the shipper’s and recipient’s addresses, and so on.
  • If the shipment has a value greater than $2,500, you’ll be required to complete an electronic export information filing (formerly known as the Shipper’s Export Declaration). In addition, if the product requires an export certificate, this form must be completed in its entirety.
  • DOCUMENT OF COMPLIANCE WITH EXPORT REQUIREMENTS A government document that allows the shipment of certain commodities in defined quantities to a specific destination, an export license is known as an export permit. This may be needed by practically all exports to some nations, or by other countries for particular specific items, in order to be considered legal exports.
  • Destination Control Statement- This statement is needed for exports from the United States of items identified on the Commerce Control List that are not covered by the Export Administration Regulations or restricted under the International Traffic in Arms Regulations (ITAR). As a reminder to the carrier and all foreign parties that the item can only be exported to specific countries, this remark should be put on the commercial invoice, ocean bill of lading, or airway bill.

GRAND CERTIFICATES OF ORIGINGeneric Certificate of Origin- You may construct this document with assistance from the product maker and then have it certified by a government agency or a chamber of commerce. It is extremely advised that you include the country of manufacture on all of your labels.

  • Other certifications for specific goods are available upon request. SDangerous Goods Certificate and Radiation Certificate- If you are sending dangerous goods over international boundaries through air carriers or air freight, you must include a Shipper’s Declaration for dangerous goods with your shipment. To ensure the safety of passengers and crew members, the International Air Transport Association (IATA) requires this declaration. If you are the signee, it is your responsibility to ensure that the information you provide regarding the product’s substance, packaging, and other information is accurate. The signee will be held accountable for the goods.
  • If you are sending meat to the Middle East, make sure you have a Halal Certificate. The Middle East is a significant market for meat, so make sure you have a Halal Certificate. This ensures that the meat or poultry has been killed in conformity with Islamic rules before being consumed. These certificates should be obtained by the consulate of the destination country through the proper chambers and legislation.
  • When a goods is covered by the carrier or a third-party insurance provider, the receipt you get serves as a certificate of insurance for that particular product. In the event that the insurance is purchased through online integrations, the insurance information is printed on the waybill or on the labels. Some nations may require a separate certification for this
  • check with your local authorities.
  • Dock Receipts- A dock receipt serves as a confirmation to the shipper that the shipment has been successfully received by the carrier and that the package is in the best possible condition for export.

Customs Duties

  • According to the United States Customs and Border Protection, ″The Harmonized Tariff System (HTS) offers tariff rates for practically every item that is currently on the market.″ ″The HTS is a reference handbook the size of an unabridged dictionary,″ says the publisher.
  • As we all know, globalization has erased the majority of physical boundaries when it comes to markets; yet, when it comes to shipping items over the world, they must pass through the customs inspection process.
  • Customs is a government agency that assesses duties on goods that enter or leave a country’s borders, depending on their origin or destination.
  • Duty on imports and duty on exports help to maintain a healthy balance between the economies of various nations.
  • As a result, product prices are neutralized regardless of whether they are sent to a foreign country or manufactured in a foreign country.
  • Yet another justification for such tariffs is to defend domestic industries, such that if an overseas rival is selling items at a cheaper price than the domestic market, the overseas competitor’s products will be taxed to equal the domestic market price.
  • Furthermore, if you fail to pay the appropriate duty rates, your shipments will be kept by customs until the outstanding debts are satisfied.
  • If you are situated in the United States, you may use the US Tariff Database, which is an interactive database that will allow you to get an approximate notion of the tariff rate for a certain product based on the country of origin.
  • It is determined by the information you supply to customs that the duty rates will be returned.
  • It is possible that the real duty rates will be significantly different from the ones you estimated.
  • Only the customs department of the nation of import determines the right rate of duty.
  • There are several methods for staying on top of changes in customs tax rates.
  • Here are a few examples:
  1. Carry out thorough research on a personal level and pay for the necessary fees on your own
  2. Take use of the dedicated customs brokers employed by your shipping carriers, such as the USPS, FedEx, DHL, UPS, and so on.
  3. Customs taxes can be paid through the use of a third-party broker.
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Restricted or Prohibited Items

  • No government wants its citizens to be able to access unlawful products or to engage in criminal behavior in order to circumvent the law. The following items will be detained at the customs checkpoint if you send them to the address shown below. Products you sell are against the domestic interests of the people and industry in the destination country
  • Products you sell are infested with some illness or micro-organisms that might damage life in the destination country
  • Products you sell are unlawful in the destination country
  • A product that is limited and can only be imported after being subjected to stringent inspections
  • Political considerations

In order to keep up with the latest list of items that are forbidden or restricted in various nations across the world, visit the Export.gov website (example: telecommunications equipment).

How does ELEX WooCommerce DHL Shipping Plugin help with Customs Compliance?

Print Correct Waybills

  • DHL Shipping Plugin for WooCommerce allows you to generate entire customs-compliant documentation for DHL Express shipping directly from your WooCommerce Dashboard.
  • During the installation of the plugin, you will provide all of the information necessary to produce customs-compliant labels.
  • The shipping address is derived from the information provided by consumers on the cart and checkout pages.
  • An incorrect mailing address may potentially result in unintended consequences such as returns and refunds, hence it is recommended that you employ address validation.
  • A correct mailing address will also make it easier for the product to get through the customs inspection.
  • Learn why address validation is essential for error-free delivery in this article!
  • DHL ELEX WooCommerce DHL Shipping Plugin generates a waybill for you.
  • Additionally, you will be able to create commercial invoices for each item, which will be required for foreign deliveries.
  • These commercial invoices comprise information such as the sender, the consignee, the importer, the order dates and times, the bill of landing, a list of items, the HS Tariff, the country of origin, the stated value of the package, the box dimensions and weight, and the sender’s declaration.
  • In other words, the business invoice generated by the plugin is ready for use and complies with all applicable customs requirements.
  • According to DHL, which is the world’s leading provider of international logistics services, the entries in these business invoices are accurate and complete.
  • Consequently, if you have supplied all of the relevant information, you will receive the accurate business invoice.
  • Commercial Invoice generated using the ELEX WooCommerce DHL Shipping Plugin for WordPress.

Include Special Services

  • Previously, we learned that there might be a number of items that are forbidden in many countries and are only permitted when an accompanying declaration is included on the shipping labels or the business invoices.
  • This plugin simplifies the process of selecting the appropriate declaration for the sort of goods you are selling.
  • Additionally, the Hazardous Material warning on the labels is referenced here.
  • If you offer a single product, such as an alcoholic beverage or a lithium-ion battery, you can choose one of these special services for each product or you can choose a default special service for all of your products.
  • You may also specify the HS Tariff Number and the country of manufacturing for items in the Products Shipping options, which are separate from the special services.
  • These particulars assist the customs authorities in calculating the appropriate duty rates for it.
  • It is vital to input these facts since they will be printed on the business invoices exactly as you submit them here, and they will not be accepted otherwise.
  • To access the Product settings, go to your WooCommerce Dashboard and select Items from the drop-down menu to see a list of all of the products available on your website.
  • Now, select any product you wish to learn more about by clicking on it.
  • Scroll down to the ‘Product info’ section and click on the Shipping button (screenshot above).
  • Choosing a Default Special Service is a simple process.
  • The Special Service drop-down option in the Label and Tracking page of DHL Express allows you to select a default special service for all of the items.
  • After you’ve chosen a default service, you’ll be able to input a Default UN Number.
  • In order to distinguish between different types of hazardous materials that are supposed to be moved internationally, UN numbers (United Nations numbers) are utilized.
  • These are four-digit numbers that are assigned to a specific product or a collection of materials that are similar in nature.

Different UN Numbers may also be assigned to the solid and liquid phases of a same chemical since the reactive characteristics of the solid and liquid phases are largely different.Acids with varying degrees of purity may be assigned a variety of distinct United Nations numbers.The range of UN numbers might be anything from UN 0004 to about UN 3534.

Choosing Who Pays the Customs Duties

  • The plugin assists you in determining who is responsible for paying the duties. You have a choice between the following: Shipper– If you are the shipper, be sure you pick shipper if you intend to pay the customs charge yourself. Make thorough study about the duty rates in order to prevent any issues.
  • Beneficiary– You have the option of selecting one of your customers to pay for customs charges. If you decide to go with this option, make sure to inform your buyers about it throughout the product’s buying process.
  • Third-Party/Other– If you wish your broker or a third-party to pay the customs duty on your behalf, choose this option and provide the Duty Account Number of the broker in the appropriate field. This is one of the most often utilized and secure methods of paying customs duties

With the WooCommerce DHL Shipping Plugin with Print Label, you have several options for duty payment.

About the Plugin

ELEX WooCommerce DHL Shipping Plugin with Print Label is a plugin that allows you to ship via DHL.

Bottom Line

  • When your packages are held up at customs, it implies that you will have to put up more work in order to get them released. It is possible that you may be required to:Reprint accurate labels and business invoices
  • Pay additional customs charges
  • or Verify that the goods are packaged correctly and contain only permitted products.
  • When you use the ELEX WooCommerce DHL Express Shipping Plugin, you can automate the full customs regulations process right from your admin panel.
  • You can print shipping labels, business invoices, and archive waybills to ensure that your supplies traverse international borders without a hitch.
  • With their personal support, your DHL professional assists you in preparing your items for customs clearance.
  • Finally, you should check websites such as USPS.com, DHL, UPS, FedEx, and others on a regular basis for the most up-to-date information on changes in tariffs, documentation necessary, and the list of forbidden and restricted items.
  • All of these precautions will help you prevent any issues during the customs inspection.
  • Fill out a simple form and submit it to ELEX with your pre-sales query concerning any plugin, or simply leave a note in the comment part of the form.
  • We’ll be more than delighted to assist you.
  • Additional articles may be found in our blog area.
  • In addition, you should look at the ELEX WooCommerce DHL Shipping Plugin with Print Label.
  • In ELEX, you can also get WordPress and WooCommerce plugins to test drive.


Binod enjoys writing about WooCommerce Shipping and Payment Gateways, and he has a passion for the subject. His other areas of interest include WordPress’s generic content management system. When he’s not writing, he likes to doodle and go on vacation.

Package stuck in customs – why does this happen?

  • Customs must be cleared for all shipments crossing international borders, and the procedure might take a long time in some cases. In this post, you will learn how long it takes for customs to clear your box and how long they will keep your cargo on their premises. Customs processes and the amount of time a cargo is detained at the customs office are determined by a variety of factors, each of which is unique and frequently country-specific. As an example, different regulations may apply for parcels detained in customs in the United Kingdom vs packages held in customs in Germany, France, Spain, or any other country. Customs might keep a cargo for anything from a few days to many weeks or even months, depending on the circumstances. It is not permitted to send any things if they are on the list of forbidden and restricted objects to be transported. In the event that you bought something from an online retailer that is regarded to be prohibited for international delivery, this process may take longer than you anticipated. You may find yourself not only having your shipment held at customs, but also having it destroyed if you fail to give the necessary papers that the customs authorities will need of you.
  • If you fail to present all of the required documentation, the customs clearance process may take considerably longer than you had anticipated. When shipping internationally, it is necessary to file a customs declaration. The shipment will be kept at customs until you supply the necessary information if you do not have it and the officers request that you provide it to them.
  • The longer it takes you to pay the taxes, the longer the parcel will be held up at customs
  • the length of time the cargo is held up in customs can also be determined by the manner of transportation (air, road, rail, sea) It is important to note that in many countries, if you choose a slower delivery option, the procedure of clearing customs can be lengthy and difficult. It is possible that the tracking system will be faulty and erroneous at times
  • thus, try to remain calm and simply wait for the courier driver to show at your door whenever all is resolved.
  • See also: Customs clearance
  • Customs clearance after Brexit
  • Required papers
  • Customs clearance procedures
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How long does the UK take to clear customs?

  • When shipping from Europe to the United Kingdom following Brexit, your product will be subject to customs inspection and customs processes.
  • It is possible that the shipment will take longer to arrive than anticipated as a result.
  • It’s especially important if you have difficulty supplying all of the required papers for customs clearance.
  • Following the customs examination, you will be able to determine how long it takes the United Kingdom to clear items.
  • The customs process might take anywhere from a few hours to many days or weeks.

What are the fees that apply in case my package is stuck in customs?

  • Because your product has become stopped in the customs clearance procedure, there is not a standardized price for clearing customs. It is possible to outsource the shipping and clearance process to a third-party, who may charge: a customs clearance fee or customs handling fee for processing all of the necessary documentation,
  • an advancement fee for paying the duty and VAT on behalf of the sender,
  • a security fee for screening or x-raying the goods, or other fees for preparing the customs declaration.

Who should I contact to find out if my package is stuck in customs?

  • Your item has been held up in customs, and you are unsure how to track out the package’s whereabouts or current status.
  • The quickest and most convenient approach to do so is to contact the logistics company that is in charge of your package.
  • In most cases, they should be able to assist you with the customs clearance procedure, or even just in discovering the problem in the first instance.
  • Before getting in touch, make sure you have the tracking number handy so you can provide it to the courier so they can check on the status of your package.

What are the customs regulations in Europe?

  • Understanding customs processes in the European Union is rather simple, owing to the fact that, in the vast majority of circumstances, no customs duties should be incurred when products are transported from one EU nation to another.
  • Furthermore, when exporting products from one member state to another, no customs documentation is necessary.
  • When it comes to things that are subject to a governmental monopoly, such as alcoholic drinks and tobacco products, there are several exceptions to this rule.
  • However, even though there are no customs fees when shipping within the European Union (EU), when shipping restricted or high-value items from an EU member country to a non-EU country, a slew of additional paperwork is required, which could result in a longer customs clearance time, in case you were wondering why your parcel hasn’t arrived yet.
  • Often, the documents will provide the most certain answer as to how long the customs clearance process will take.

Who is in charge of the customs clearance process if I have booked a shipment with Eurosender?

  • Customs duties are computed based on the stated value of the items as well as the assessment made at the customs facility.
  • When utilizing Eurosender, the recipient is responsible for paying the customs costs directly to the selected logistics provider at the time of delivery.
  • Once the customs fees have not been paid by the recipient, the logistics provider will not transfer the package to the recipient.
  • If you have scheduled a shipping to or from a nation outside of the European Union, you must keep the box open until the courier driver arrives to pick it up.
  • He must examine the contents of the package to see whether it contains any forbidden or restricted products.
  • Please do not hesitate to contact us if you have any more queries about customs clearance.

What to Do If Your Package Is Stuck in Customs

  • Most international packages (with the exception of those sent from one EU member state to another) must pass through customs, where customs officers check to ensure that they do not contain any prohibited items and that the contents of the package match the customs declaration submitted by the sender.
  • Packages are normally processed within three business days, although they can sometimes be held up at customs for an extended period of time.
  • Who knows why your delivery has been held up in customs, and what can you do if your long-awaited package has been held up at customs.
  • Your package’s tracking status changes to ″Arrived at Customs″, ″Customs Clearance″, or something along those lines when it arrives at customs (depending on the carrier).
  • Normally, the shipment’s status would change to ″Released by Customs″ after three business days, indicating that the product is on its way to your location.
  • On sometimes, though, this does not occur.
  • There are two primary reasons why overseas parcels are kept at customs for more than three days.
  • The first is that the box is oversized.
  • During peak periods, such as the Christmas season, when a large number of people purchase online for gifts, customs may be overburdened, or there may be a problem with the shipment.
  • First, its status stays unaltered, and you have no choice but to wait until your shipment has been processed and cleared by the customs authorities.
  • In the second scenario, the status of the package changes to ″Held by Customs″ or something similar, and you must contact customs to determine the nature of the problem and how to resolve it.
  • What causes packages to be detained at customs?
  • It is possible that customs officials will wish to take a closer look at a box if they think it includes forbidden or restricted products such as aerosols, flammable or combustible chemicals, pharmaceuticals and prescription drugs, perishable goods, and so on.
  • There is a list of forbidden products for each nation, and things that can be transported freely to one country may not be allowed to be shipped to another one.
  • Unfortunately, there is little you can do in this case because all forbidden materials have been confiscated and disposed of by customs authorities.

If it turns out that your delivery does not contain any forbidden materials, it will finally make its way to you.Customs officers may also wish to examine your shipment more closely if they think that the contents do not match the contents of the customs declaration you provided.A customs declaration is a paperwork that describes the specifics of the things that are included in a shipment (their names, quantity and declared value).The sender is responsible for filling it out.Customers have requested that online shops report things with a lesser value or to classify them as a gift rather than a purchase in order to avoid paying additional fees.This is against the law, and if your shipment is detected, it will be kept at customs until all fees and fines have been paid.

When customs authorities think that a box includes materials that are not meant for personal use, they might cause a package to be held up for many days.When a box contains five different pairs of underwear, there is no mistake that you purchased them for yourself (or as a present), and there should be no issues with the delivery.However, if your box contains, for example, five identical smartphones or tablets of the same type, customs agents may believe that you are attempting to resell them and may have requested that the package be declared as products for personal use in order to avoid paying duty charges.

The following information and documents must be provided in order for your parcel to be released from customs: proof of purchase (printounts of the order and shipment confirmation emails; receipts; invoices; printouts of your bank/PayPal account activity history, among other things); tracking number, among other things.Also bear in mind that you may be charged additional costs (customs clearing fee, customs handling fee, security fee for screening or x-raying the products in your box, etc.) if the delay was caused by the sender’s or your mistake, since ignorance of the law is not a reason for delaying your delivery.

Package Stuck in Customs? Follow These Steps

  • Important Points: Your box may be held up at customs because the products it contains are restricted for import or because the paperwork it contains is inaccurate.
  • Inquire with your delivery courier to see whether or not your package has been held up at customs.
  • We at Easyship make certain that all customs paperwork is completed and that your items are delivered on time, thanks to the assistance of our shipping professionals.
  • What should you do when your cargo is detained by the customs authorities?
  • Having a shipment detained by the customs authorities can ruin your consumers’ purchasing experience and result in financial losses due to missed income when either incoming or departing products become blocked.
  • There are a variety of reasons why a cargo may become detained at customs, and the severity of these reasons can range from severe (your items are disallowed) to minor (your shipment is delayed) (having the incorrect paperwork).
  • Whatever the cause for your products being detained, following these easy steps can assist you in getting your items moving and avoiding future customs complications.
  • Many times, it’s not clear who to contact or what to do in order to get your package out the door as soon as feasible.
  • In this post, we’ll discuss how to figure out what’s going on with your cargo, how to ensure that it arrives on time, and how Easyship can assist merchants with the process.

Table of Contents

  • 01 Make contact with your third-party logistics provider.
  • 02 Get in Touch with Your Carrier 03 Determine whether or if there are any outstanding taxes.
  • 04 Check to Make Sure There Is No Missing Documentation 05 Take a breather 06 What to Do If You Get Stuck at Customs The first thing you should do is get in touch with the person who sent your things.
  • For a variety of reasons, the shipper will frequently solely communicate with the seller on the cargo.
  • Contact the seller to find out what is going on with the shipment and whether or not they have forgotten to include any of the critical papers essential to send your package through customs without incident.
  • Your vendor will be able to communicate with the shipper in order to obtain further information about your cargo and the difficulties encountered.
  • You should also make certain that your seller provides you with a tracking code, which will allow you to follow your delivery more accurately.
  • The most convenient way to do this is usually through the courier’s website, where you will be able to see what is happening with your package.
  • If you believe you have a package that has become stopped in customs, the first place you should contact is the shipping sender.
  • Check to see if your package is in fact being held up in customs.
  • Often, express carriers such as DHL or FedEx will be able to help you get your cargo through customs.
  • Generally speaking, the best method of contacting carriers is via phone; however, be aware that carriers frequently employ premium-rate lines, which can soon become prohibitively expensive.
  • Contacting the shipper will assist you in determining whether or not there is anything you can do to reduce the time your package spends in customs.
  • It’s important to have your tracking number on available since it will assist the shipper in tracking down your shipment.
  • Be cautious, as unscrupulous vendors from the Far East have been known to substantially under-declare the value of packages of DDP shipments in order to reduce their tax payments (this can also occur with DDU shipments).
See also:  What Is The Latest A Package Can Be Delivered?

It is possible that items will be confiscated by customs agents if their value is not declared correctly.This can be a big nuisance.While it may be tempting to avoid paying tax by undervaluing a cargo, this is considered tax evasion, and you should take precautions to ensure that this does not happen to you.It is possible that actively interacting with your shipper and being aware of these scenarios can assist you in getting your shipment released more quickly and avoiding any potentially unpleasant situations in the future.

Find out if there are outstanding taxes

  • The majority of nations charge taxes on shipments that exceed a particular amount; if these taxes are due on your cargo, it will be detained until the unpaid balance is paid in full.
  • If you ship through a normal express shipper or the postal service, they will pay the tax on your behalf (DDU), clear your products through customs, and charge you an administration fee for their services.
  • You will need a customs broker for bigger shipments (above $2500 in the United States), who will arrange for the payment of taxes and the release of your package from customs.
  • You may find one here.
  • You can do this on your own, but it will almost always cost you more money than getting a professional to do it.
  • Make certain that you understand the customs clearance procedure, tax agreements, and that you have paid all applicable taxes; otherwise, you run the danger of having the product returned to your warehouse or even destroyed.
  • We’ve put up a guide to help you learn more about customs and taxes when shipping internationally.

Ensure there is no missing or incorrect paperwork

  • The majority of nations charge taxes on shipments that exceed a particular amount; if these taxes are due on your cargo, it will be detained until the unpaid balance is paid by you.
  • If you ship through a normal express shipper or the postal service, they will pay the tax on your behalf (DDU), clear your products through customs, and charge you an administration fee for their service.
  • It is necessary to use the services of a customs broker for bigger shipments (above $2500 in the United States), who will arrange for tax payments as well as the release of the package from customs.
  • The expense of doing it yourself is usually substantially more than the cost of hiring a professional.
  • You must ensure that you understand the customs clearance process, tax agreements, and that all taxes are paid; otherwise, the shipment may be returned to your warehouse or destroyed.
  • We have a resource that might help you learn more about tariffs and taxes for overseas shipping.


  • Unluckily, if you have selected a slower mode of shipment, such as airmail, you will find that customs is a time-consuming and difficult experience in many countries.
  • Prepare yourself to just wait for your cargo to arrive.
  • Frequently, shipments are held up at customs for inspection to ensure that the contents of the box and the value of the products were correctly stated.
  • In order to prevent or speed up these random inspections, there is little that can be done, and any attempts to do so may prove to be a waste of time.
  • For shippers, the most important thing they can do is correctly declare the products they transport by carefully completing out the necessary papers.
  • In the case of a package delivered through the mail system, waiting is typically the best option because tracking is notoriously inaccurate, and it’s frequently preferable to just sit back and relax.
  • Your cargo will be delivered eventually, however it may take some time to arrive.
  • Maintaining your composure is an important part of the struggle; try not to become overly concerned about the delays; your package will arrive soon.
  • Delivery tracking can be unreliable at times, shipments can disappear and return in other locations; nonetheless, please be patient, your package will arrive.
  • If you’re shipping something internationally, the postal system is excellent when it comes to customs clearance – your package will be automatically cleared and released, and all you have to do is wait and pay any applicable taxes if you’re approached; it’s a simple but time-consuming process that can take several days.
  • Using a platform like as Easyship can assist you in ensuring that customs delays are a thing of the past for your organization.
  • Easyship makes certain that all of the necessary customs documentation is completed and that your orders are delivered on schedule.
  • Customs hold-ups may damage a customer’s experience, and they are one of the primary reasons that customers are afraid to purchase from other countries.
  • By utilizing Easyship, you can ensure that your company will have no difficulties delivering worldwide.
  • Interested in learning more?

Take a look at our comprehensive guide on international shipping.

Stuck at Customs FAQ

  • Do you know how to find out whether your delivery has been held up at customs?
  • Contacting the shipper will assist you in determining whether or not there is anything you can do to reduce the time your package spends in customs.
  • Make sure you have your tracking information on hand since it will assist you in locating your item if it gets lost in the mail.
  • What causes shipments to become stuck at customs?
  • There are a variety of reasons why your item may be held up at customs.
  • For example, the item you’re shipping may be a restricted or forbidden item, or you may have failed to include all of the necessary documents.
  • What exactly does the phrase ″customs cleared″ mean?
  • This notice informs you that your shipment has been cleared by customs and is on its way to its final delivery destination.

Ask the postal or courier services where your parcel is

Do you know when you anticipate your package to arrive at Customs? Most of the time, this is not the case. In the majority of situations, Customs does not even have access to the packages. Allow us to explain how it operates.

Your parcel arrives at Schiphol Airport

  • It takes an aircraft to bring your package to Schiphol Airport.
  • When it arrives at Schiphol Airport, it is dispersed by airport staff to the warehouses of the different postal or courier services, where it is stored with the other items.
  • Is your package being delivered by an international courier (e.g., DHL/TNT) from another country?
  • After that, it is delivered to the courier.
  • Otherwise, it is most often sent to PostNL.

How does your courier service work?

  • Customs software is used by all courier businesses in the Netherlands that carry packages to their customers.
  • They will contact us on your behalf if this becomes required.
  • It will be communicated to you if the courier operator has any inquiries concerning your package.
  • Because of this, the cargo will remain at the courier’s warehouse until the problem is resolved.
  • The courier provider will be able to assist you if you have any questions regarding your package after it has been delivered.

If it all goes correctly, we do not even have to deal with your parcel

In the majority of circumstances, your package is delivered directly to you from the airplane by a courier service.Customs does not become involved in the process.Sometimes the courier service needs to get in touch with us for whatever reason.

  1. For example, you may inquire about the product specifications or the contents of a package.
  2. The parcel is only opened and examined if there is a reasonable suspicion that it includes illicit things, such as guns or narcotics.
  3. Most of the time on the spot, but occasionally at our own workspace.

But where is my parcel?

We haven’t been able to locate it. However, even if the ‘Track and Trace’ feature indicates that your item is being processed by Customs, your package is still at the courier’s warehouse. If you are concerned about the whereabouts of your package, your sole option is to contact the courier’s customer care.

Customs Issues on Tracking Information

Tracking is beneficial to both the recipient and the sender, as it allows you to keep track of the status of the delivery process.You should receive an email from customs if your package is being shipped internationally and you see a tracking scan that says ″Customs Clearance″ or ″Held by Customs.″ This means that the recipient should have been contacted by customs to make payment of any duties owed before the package can be released for delivery.Several actions should be taken to ensure that the package is delivered as soon as feasible.

  1. These are as follows:
  1. In order to release the shipment, verify with the receiver to see if they have been contacted by customs.
  2. Please notify Parcel Monkey as soon as possible if they have not been notified, so that we can investigate and guarantee that the parcel is delivered.

In order for customs to contact the receiver if a customs duty is owing, it is critical that the contact information provided is exact and accurate.Failure to do so may result in lengthy delays as well as the shipment being returned to the sender at the sender’s expense.Also important is that all customs documentation be accurately completed, and that all documentation is securely attached to the exterior of the box so that customs officers can see what is within the shipment.

  1. Parcel Monkey does not have direct interaction with customs; instead, we communicate on the sender’s behalf with the courier, who then communicates with customs to handle any difficulties that may arise.
  2. When shipping internationally, you should always inform the receiver that delays at customs may result in their shipment being delayed, and that this delay is beyond of the control of the shipper, the courier, and Parcel Monkey.
  3. Check to see how long it takes for a shipment to get through customs.

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