Check your company mail for a letter from the U.S. Customs and Border Protection department stating that your package has been detained. If the department is holding your item, officials will notify you usually within a few days but it can take as long as 30 to 45 days.
If your package is held at customs, you should contact the courier company in charge of your shipment. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem. Before contact, make sure you have the tracking number to give it to the courier to check its status.
Do I have to pay for customs clearance for my package?
For the delivery of packages and parcels from outside the EU, you might face customs, VAT or other clearance fees. If so, PostNL will arrange the customs clearance for you. Any fees that may apply must be paid upon delivery or pick up of your shipment at the specified PostNL location.
What happens when my shipment clears customs?
Your shipment clears customs once all duties are paid. Once customs clearance is complete, your chosen courier service transports the shipment from customs to the end-destination. Shipments rarely get stuck at customs.
How long does a package remain in customs?
It normally takes a matter of minutes or hours for a package to clear customs, but it can take days or even weeks if there is a problem.
How do I get an item out of customs?
- Contact your 3PL provider. Your first action should be to contact whoever has shipped your goods.
- Contact your carrier. Ensure that your shipment is actually stuck in customs.
- Find out if there are outstanding taxes.
- Ensure there is no missing or incorrect paperwork.
- Stuck at Customs FAQ.
Why is my package stuck in custom?
The most common reason for shipments being held for Customs clearance is missing documentation and information. Documentation and information gaps can often be corrected at the origin location through process improvement, implementation, and training.
Can you call customs about a package?
Does customs open every package?
Do customs open every package to verify information? No, customs officers will not open up your package or packages without good reason. Every package is put through a scanner machine, or an x-ray machine, to verify that the items you are shipping match your customs forms.
Can customs destroy a package?
If the items being shipped are prohibited or restricted, customs may delay or even destroy the package. Sometimes, customs clearance documentation is incomplete, causing delays while customs coordinates with the shipper to gather needed information.
What’s customs clearance?
Customs clearance is a necessary procedure before goods can be imported or exported internationally. If a shipment is cleared, then the shipper will provide documentation confirming customs duties that are paid and the shipment can be processed.
How long does a package take after clearing customs 2021?
If you see the eta of the ship at the delivery port on our tracking system, normally allow a week to get your shipment cleared through customs and unloaded out of the container and then allow up to two weeks on average depending where you live for delivery.
Who do I contact if my package is stuck in customs?
If your package is held at customs, you should contact the courier company in charge of your shipment. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem. Before contact, make sure you have the tracking number to give it to the courier to check its status.
What happens when customs seizes a package?
The Customs and Border Protection (CBP) Officer that seized the property should have forwarded the case to the appropriate supervisor for approval within 24 hours. The case is then referred to the Fines, Penalties and Forfeitures (FP&F) office within three working days.
How long does it take for customs to clear a package Philippines?
All imported articles to the Philippines must undergo the customs clearance process within 30 days since unloading the last package. You need to be ready with the list of required documents to avoid any delays in customs releasing.
How to Find Out If Your Package Is Stuck at Customs
- Businesses ship millions of packages overseas every year, all of which must pass through a variety of postal and customs checkpoints.
- When leaving and entering a country, some goods or shipments, such as critical inventory, business-to-business (B2B) proposals, or client orders, are flagged and may be detained by the government of the destination country for further scrutiny before being released to the recipient.
- When parcels are sent or received in the United States that arouse suspicion or do not have necessary paperwork are detained by the United States Customs and Border Protection agency to check that the shipments and their contents conform with the country’s laws and regulations.
- As a company owner, you almost certainly rely on the postal service for both business-to-business (B2B) and business-to-consumer (B2C) transactions.
- It’s critical to maintain things running as smoothly as possible, to know what to do if you run into this typical mailing snag, and to understand how to avoid it from happening again in the near future.
Check Your Mail for a Customs Detainment Letter
- Keep an eye out in your company’s mail for a letter from the United States Customs and Border Protection agency informing you that your item has been held.
- It is normally within a few days of receiving your item if the department is holding it, but it might take up to 30 to 45 days in some cases.
- The department will inform you of the cause for your package’s detention as well as what you may do in order to get it freed.
Follow the Directions on Your Customs Detainment Letter
Make sure to comply with any criteria specified in your Customs detainment letter as soon as possible. The sooner you answer and meet with its conditions, the sooner your shipment will be freed and dispatched on its journey to its final destination. Customers and employees are happier when goods are delivered quickly, but delayed shipments can result in discontent and even revenue loss.
Track Your Package Via Your Courier Service
- Because U.S.
- Customs does not have a system for tracking parcels, you must monitor your box through the courier service that you are using to receive or send it.
- The majority of courier companies include a tracking function on their websites so that you can keep track of your item.
- When you ship a package, use the tracking code that you were given when you did so.
- To view the results, enter your tracking code into the designated search area and press the Return key on your keyboard.
Contact Your Courier Service
- If your tracking code does not work, you should contact the courier provider to inquire about the status of your item.
- The courier company should keep a record of the progress of your delivery as well as its present location.
- To keep your future shipments and orders structured, consider employing order-tracking management software that includes a customs template for overseas shipments to help you stay on track.
- In order to guarantee that your company’s incoming supplies and outgoing orders get through the customs system as quickly as possible, attach the completed U.S.
- Customs and Border Protection Declaration forms, CN22 or CN23, to the shipments or have the sender attach them when the items are shipped.
- Packages that do not include the required documentation will be held up in customs.
- The forms are accessible at the majority of post offices across the world.
Examine the limits placed on imports and exports by the United States Customs and Border Protection agency to guarantee that your things pass through without being confiscated. Alcohol, animals, fish, and other forms of wildlife, for example, are not permitted through Customs clearance.
Package stuck in customs – why does this happen?
- Customs must be cleared for all shipments crossing international borders, and the procedure might take a long time in some cases. In this post, you will learn how long it takes for customs to clear your box and how long they will keep your cargo on their premises. Customs processes and the amount of time a cargo is detained at the customs office are determined by a variety of factors, each of which is unique and frequently country-specific. As an example, different regulations may apply for parcels detained in customs in the United Kingdom vs packages held in customs in Germany, France, Spain, or any other country. Customs might keep a cargo for anything from a few days to many weeks or even months, depending on the circumstances. It is not permitted to send any things if they are on the list of forbidden and restricted objects to be transported. In the event that you bought something from an online retailer that is regarded to be prohibited for international delivery, this process may take longer than you anticipated. You may find yourself not only having your shipment held at customs, but also having it destroyed if you fail to give the necessary papers that the customs authorities will need of you.
- If you fail to present all of the required documentation, the customs clearance process may take considerably longer than you had anticipated. When shipping internationally, it is necessary to file a customs declaration. The shipment will be kept at customs until you supply the necessary information if you do not have it and the officers request that you provide it to them.
- The longer it takes you to pay the taxes, the longer the parcel will be held up at customs
- the length of time the cargo is held up in customs can also be determined by the manner of transportation (air, road, rail, sea) It is important to note that in many countries, if you choose a slower delivery option, the procedure of clearing customs can be lengthy and difficult. It is possible that the tracking system will be faulty and erroneous at times
- thus, try to remain calm and simply wait for the courier driver to show at your door whenever all is resolved.
- See also: Customs clearance
- Customs clearance after Brexit
- Required papers
- Customs clearance procedures
How long does the UK take to clear customs?
- When shipping from Europe to the United Kingdom following Brexit, your product will be subject to customs inspection and customs processes.
- It is possible that the shipment will take longer to arrive than anticipated as a result.
- It’s especially important if you have difficulty supplying all of the required papers for customs clearance.
- Following the customs examination, you will be able to determine how long it takes the United Kingdom to clear items.
- The customs process might take anywhere from a few hours to many days or weeks.
What are the fees that apply in case my package is stuck in customs?
- Customs and customs processes will be required when shipping from Europe to the United Kingdom following Brexit. The package may take longer to arrive as a result of this than anticipated. If you have difficulty submitting all of the essential papers for customs clearance, this is very important. Following the customs examination, you will be able to estimate how long it will take the United Kingdom to clear your package(s). The customs process might take anything from a few hours to many days or even weeks depending on the circumstances.
Who should I contact to find out if my package is stuck in customs?
- Your item has been held up in customs, and you are unsure how to track out the package’s whereabouts or current status.
- The quickest and most convenient approach to do so is to contact the logistics company that is in charge of your package.
- In most cases, they should be able to assist you with the customs clearance procedure, or even just in discovering the problem in the first instance.
- Before getting in touch, make sure you have the tracking number handy so you can provide it to the courier so they can check on the status of your package.
What are the customs regulations in Europe?
- Understanding customs processes in the European Union is rather simple, owing to the fact that, in the vast majority of circumstances, no customs duties should be incurred when products are transported from one EU nation to another.
- Furthermore, when exporting products from one member state to another, no customs documentation is necessary.
- When it comes to things that are subject to a governmental monopoly, such as alcoholic drinks and tobacco products, there are several exceptions to this rule.
- However, even though there are no customs fees when shipping within the European Union (EU), when shipping restricted or high-value items from an EU member country to a non-EU country, a slew of additional paperwork is required, which could result in a longer customs clearance time, in case you were wondering why your parcel hasn’t arrived yet.
- Often, the documents will provide the most certain answer as to how long the customs clearance process will take.
Who is in charge of the customs clearance process if I have booked a shipment with Eurosender?
- Customs duties are computed based on the stated value of the items as well as the assessment made at the customs facility.
- When utilizing Eurosender, the recipient is responsible for paying the customs costs directly to the selected logistics provider at the time of delivery.
- Once the customs fees have not been paid by the recipient, the logistics provider will not transfer the package to the recipient.
- If you have scheduled a shipping to or from a nation outside of the European Union, you must keep the box open until the courier driver arrives to pick it up.
- He must examine the contents of the package to see whether it contains any forbidden or restricted products.
- Please do not hesitate to contact us if you have any more queries about customs clearance.
Receiving parcels from abroad
All the information you need to know about import duties and fees It is possible that you will be compelled to pay additional expenses when importing items from overseas, such as customs taxes, VAT, and other import fees. In the following section, we present a quick overview of the real customs clearance process. Of course, we are more than delighted to handle the process for you.
What are customs clearance fees?
- Customs must be notified of the arrival of any goods in the nation.
- You may be required to pay tax and other import taxes on your purchases, depending on the country of origin and value of the items.
- The Netherlands Post Office (PostNL) is responsible for collecting any fees that are owed on behalf of the customs authorities.
- When you pick up your package from a retail location, you may be required to pay for these fees.
- Another option is to get a payment request through email, which contains a link that allows you to finish the payment process using iDeal.
Will I have to pay to take delivery of my parcel?
If any fees are required, you will be notified in advance by letter or e-mail, as appropriate. Please be warned that if the total value of the imported products exceeds €22,-, you will be required to pay import duties.
Where is your parcel coming from?
- If you are anticipating a package from a nation within the European Union, you will not be required to pay any customs clearing costs at the time of delivery.
- Are you anticipating a delivery from a nation that is not a member of the European Union?
- Customs, VAT, and other clearing costs may be assessed at that point.
- Check out the chart below to see whether any of these costs apply to you personally.
|Country of origin||Value of the shipment*||Customs||VAT||Customs Clearance Fees|
|Non-EU country||– Up to € 22- € 22 to € 150- Over € 150||NoNoYes||NoYesYes||NoYesYes|
|Non-EU country / gift from one individual to another individual||Up to € 45||No||No||No|
- You will be required to pay VAT and/or import taxes depending on the total amount of your shipment excluding insurance and delivery expenses.
- If you are obliged to pay VAT and/or import taxes, the amount you will be charged will be determined by the total value of your cargo, including insurance and shipping costs.
- The amount of these additional expenditures varies depending on the sort of items you’re anticipating, their worth, and the delivery fees you’ll be charged to receive them.
- We will take care of clearing your package through customs for you.
- It is conceivable that we will want extra information from you regarding the contents or amount of your shipment.
- If this is the case, we will contact you as soon as possible.
Paying upon collection
- Payment for deliveries that need payment can be made at your local retail location.
- We will notify you as soon as your package is ready to be picked up from our facility.
- It is possible to opt out of picking up your package if you do not intend to pay import costs; in this case, your package will be returned to sender.
- If you opt to pick up your package at the post office, you will be responsible for paying the customs clearing charges.
Did you get an email or text message informing you of a forthcoming delivery? If this is the case, you can finish your payment online by clicking on the link. The way it works is as follows:
- You will receive an e-mail with a payment request attached to it.
- To proceed, click on the link in the e-mail.
- If you enter your postal code, you will be sent to the tracking page, where you can discover further information about the amount due.
- To make a payment for your customs clearing costs, click the icon.
- Choose a payment method (for example, iDeal or creditcard)
- Upon receipt of a successful payment processing confirmation, you will be notified that your package has been cleared for delivery.
- Delivery of the package will be made to your home address.
- Processing expenses (including debit and administrative fees) are charged by PostNL for the following services: advance the due VAT and/or import taxes (to customs)
- Taking your shipment(s) apart and inspecting them
- Identifying the contents and value of your items
- storing and maintaining your shipments
The typical clearing price for routine delivery services is €13 per delivery. A regular clearing fee of €17.50 is charged for packages sent using the Express Mail Service (EMS). It is a commercial cargo from overseas that is delivered on a priority basis, which explains the increased handling cost for an EMS package.
There are occasions when critical information concerning a cargo is missing, and we are unable to clear the package for delivery because the information is lacking. If this occurs, we will send you an email with a request for the missing information (‘Bericht van Aankomst’) so that the delivery process may be completed.
Package Stuck in Customs? Follow These Steps
- Important Points: Your box may be held up at customs because the products it contains are restricted for import or because the paperwork it contains is inaccurate.
- Inquire with your delivery courier to see whether or not your package has been held up at customs.
- We at Easyship make certain that all customs paperwork is completed and that your items are delivered on time, thanks to the assistance of our shipping professionals.
- What should you do when your cargo is detained by the customs authorities?
- Having a shipment detained by the customs authorities can ruin your consumers’ purchasing experience and result in financial losses due to missed income when either incoming or departing products become blocked.
- There are a variety of reasons why a cargo may become detained at customs, and the severity of these reasons can range from severe (your items are disallowed) to minor (your shipment is delayed) (having the incorrect paperwork).
- Whatever the cause for your products being detained, following these easy steps can assist you in getting your items moving and avoiding future customs complications.
- Many times, it’s not clear who to contact or what to do in order to get your package out the door as soon as feasible.
- In this post, we’ll discuss how to figure out what’s going on with your cargo, how to ensure that it arrives on time, and how Easyship can assist merchants with the process.
Table of Contents
- 01 Make contact with your third-party logistics provider.
- 02 Get in Touch with Your Carrier 03 Determine whether or if there are any outstanding taxes.
- 04 Check to Make Sure There Is No Missing Documentation 05 Take a breather 06 What to Do If You Get Stuck at Customs The first thing you should do is get in touch with the person who sent your things.
- For a variety of reasons, the shipper will frequently solely communicate with the seller on the cargo.
- Contact the seller to find out what is going on with the shipment and whether or not they have forgotten to include any of the critical papers essential to send your package through customs without incident.
- Your vendor will be able to communicate with the shipper in order to obtain further information about your cargo and the difficulties encountered.
- You should also make certain that your seller provides you with a tracking code, which will allow you to follow your delivery more accurately.
- The most convenient way to do this is usually through the courier’s website, where you will be able to see what is happening with your package.
If you believe you have a package that has become stopped in customs, the first place you should contact is the shipping sender.Check to see if your package is in fact being held up in customs.Often, express carriers such as DHL or FedEx will be able to help you get your cargo through customs.Generally speaking, the best method of contacting carriers is via phone; however, be aware that carriers frequently employ premium-rate lines, which can soon become prohibitively expensive.
Contacting the shipper will assist you in determining whether or not there is anything you can do to reduce the time your package spends in customs.It’s important to have your tracking number on available since it will assist the shipper in tracking down your shipment.Be cautious, as unscrupulous vendors from the Far East have been known to substantially under-declare the value of packages of DDP shipments in order to reduce their tax payments (this can also occur with DDU shipments).It is possible that items will be confiscated by customs agents if their value is not declared correctly.This can be a big nuisance.
While it may be tempting to avoid paying tax by undervaluing a cargo, this is considered tax evasion, and you should take precautions to ensure that this does not happen to you.It is possible that actively interacting with your shipper and being aware of these scenarios can assist you in getting your shipment released more quickly and avoiding any potentially unpleasant situations in the future.
Find out if there are outstanding taxes
- The majority of nations charge taxes on shipments that exceed a particular amount; if these taxes are due on your cargo, it will be detained until the unpaid balance is paid in full.
- If you ship through a normal express shipper or the postal service, they will pay the tax on your behalf (DDU), clear your products through customs, and charge you an administration fee for their services.
- You will need a customs broker for bigger shipments (above $2500 in the United States), who will arrange for the payment of taxes and the release of your package from customs.
- You may find one here.
- You can do this on your own, but it will almost always cost you more money than getting a professional to do it.
- Make certain that you understand the customs clearance procedure, tax agreements, and that you have paid all applicable taxes; otherwise, you run the danger of having the product returned to your warehouse or even destroyed.
- We’ve put up a guide to help you learn more about customs and taxes when shipping internationally.
Ensure there is no missing or incorrect paperwork
- One of the most prevalent causes of shipment delays is the absence of necessary documents.
- The documents necessary for your shipping will vary depending on the quantity and value of your consignment.
- Even seemingly innocuous errors, such as the vendor failing to provide an invoice or CN22 customs form, might result in considerable delays in the delivery of your package.
- It might be tough to figure out what is missing, especially if you don’t have access to the parcel in your possession.
- If you are using an expedited shipping service, they will be able to assist you in recovering any lost documents – and contacting your shipper is a smart starting step in recovering your paperwork.
- If you do, in fact, have a missing document, they will be able to provide you with the best advice; it may just be a matter of sending them a document by email.
- Incorrect documentation can create significant customs issues, so double-check that your paperwork is in order and that it is not written in the wrong language or alphabet.
- Unluckily, if you have selected a slower mode of shipment, such as airmail, you will find that customs is a time-consuming and difficult experience in many countries.
- Prepare yourself to just wait for your cargo to arrive.
- Frequently, shipments are held up at customs for inspection to ensure that the contents of the box and the value of the products were correctly stated.
- In order to prevent or speed up these random inspections, there is little that can be done, and any attempts to do so may prove to be a waste of time.
- For shippers, the most important thing they can do is correctly declare the products they transport by carefully completing out the necessary papers.
- In the case of a package delivered through the mail system, waiting is typically the best option because tracking is notoriously inaccurate, and it’s frequently preferable to just sit back and relax.
- Your cargo will be delivered eventually, however it may take some time to arrive.
- Maintaining your composure is an important part of the struggle; try not to become overly concerned about the delays; your package will arrive soon.
Delivery tracking can be unreliable at times, shipments can disappear and return in other locations; nonetheless, please be patient, your package will arrive.If you’re shipping something internationally, the postal system is excellent when it comes to customs clearance – your package will be automatically cleared and released, and all you have to do is wait and pay any applicable taxes if you’re approached; it’s a simple but time-consuming process that can take several days.Using a platform like as Easyship can assist you in ensuring that customs delays are a thing of the past for your organization.Easyship makes certain that all of the necessary customs documentation is completed and that your orders are delivered on schedule.
Customs hold-ups may damage a customer’s experience, and they are one of the primary reasons that customers are afraid to purchase from other countries.By utilizing Easyship, you can ensure that your company will have no difficulties delivering worldwide.Interested in learning more?Take a look at our comprehensive guide on international shipping.
Stuck at Customs FAQ
- Do you know how to find out whether your delivery has been held up at customs?
- Contacting the shipper will assist you in determining whether or not there is anything you can do to reduce the time your package spends in customs.
- Make sure you have your tracking information on hand since it will assist you in locating your item if it gets lost in the mail.
- What causes shipments to become stuck at customs?
- There are a variety of reasons why your item may be held up at customs.
- For example, the item you’re shipping may be a restricted or forbidden item, or you may have failed to include all of the necessary documents.
- What exactly does the phrase ″customs cleared″ mean?
- This notice informs you that your shipment has been cleared by customs and is on its way to its final delivery destination.
How Do I Contact Customs About a Package? Resolving Held Up Shipments
- A shipment being held up by customs may be extremely inconvenient, not just for the person who is receiving it, but also for the one who is sending the package.
- There are a variety of reasons why customs officials and security might cause delays in shipments.
- These include everything from simple faults in paperwork and declaration forms to risky packing practices and unique national rules regarding tariffs and taxation.
- Having a cargo held up and asking ″How do I contact customs regarding a package?″ may be a frustrating experience.
- Listed below is our list of suggestions for efficiently fixing the issue:
Why do shipments get held up?
1) Mislaid or inaccurate paperwork
- Customs holds up shipments the majority of the time because of incorrect or poorly filled-out documentation.
- People frequently fail to fill out the most basic information on customs forms, such as the precise brand name of the object, the monetary worth, and the serial number of the item being imported.
- The most crucial thing to remember is to provide a complete and distinct address line for the items’ final destination.
- Make use of a Hazmat box to ensure that the contents of the package are handled and shipped in a safe manner.
2) Paperwork being lost by the carrier or transporter
The misplacement of vital customs papers while traveling is another typical problem that can result in shipments being held up at the border upon arrival. A lost bill of lading, in particular, results in the imposition of significant demurrage penalties on the containers in issue, as well as a protracted wait period for the recipient before the shipment can be delivered.
3) Gridlocked ports or depots
- In some cases, the bottleneck is simply caused by a terminal that is extremely busy.
- Not surprisingly, this is more prevalent during certain periods of the year than at other times.
- The months of January and December are significantly busier than the month of April.
- However, even if the United States Customs Modernization and Informed Compliance Act has assisted in increasing clearance and customs efficiency when it comes to shipping, you should still exercise caution when deciding when to ship your merchandise.
- When shipping items at busy seasons of the year, consider include a time-buffer in the shipment.
4) Incorrect and unsafe packaging methods
- Poor packing, particularly when it comes to exporting hazardous products, can cause major problems when it comes to complying with international transportation standards that have been granted worldwide licenses.
- Custom Cardboard Boxes Made to Order to Meet Your Specific Requirements When it comes to fragile or possibly dangerous items, be sure you, or the supplier from whom you are purchasing, are utilizing a reputable shipping firm that packages according to UN-certified specifications.
- Packages such as a hazmat box are essential for ensuring a safe and seamless journey to any location in the world.
- You should be aware of the shipping methods used by the food sector when transporting food across continents if you are shipping food or other perishable commodities.
- It is possible for customs to confiscate your things if they do not have the proper labeling or packing.
- Nuts, seeds, and meat are among the foods that are regularly quarantined.
How do I contact customs about a package?
Every country’s government should establish a customs and border security website that allows you to skim through commonly asked questions and learn more about the services they provide. If these responses are insufficiently helpful for your specific question, check for an email address or phone number where you may directly contact the customs staff.
Who else can I contact?
1) Your third-party provider
- Aside from contacting customs directly, it’s always a good idea to get in touch with your third-party source for further assistance.
- This might be a member of the warehouse crew that sent your merchandise or a representative from the merchant from whom you purchased the product.
- When it comes to shipping documentation, they are responsible for a large portion of it.
- If you feel they have made a mistake, you should contact with them immediately to fix the situation.
- Requesting a tracking code from the carrier or from the seller, which will allow you to maintain track of your shipment’s position, should also be included on your list of requirements.
- If you believe there is an issue with the shipment procedure, the firm that shipped your package is an excellent location to begin your investigation.
2) Your package carrier
If you’re concerned that your shipment or a critical bill of lading may have been misplaced in transit, the best firm to contact is your package carrier directly. If your item is being held up by customs, larger carrier firms may be able to use their commercial leverage to force customs to accept your delivery. Keep this in mind while you’re phoning the carrier companies for assistance.
How can I ensure my package won’t be held up at customs?
- It’s crucial to be aware that certain nations will impose tariffs and border rules on specific items in order to safeguard their home market and defend their own industries.
- You will be required to pay these taxes in order for your cargo to be permitted to pass through customs.
- Find out whether nations are imposing tariffs and fees on various products before delivering your goods.
- You may do this by searching online.
- Whatever the cause for your shipment’s detention at customs, there are a number of steps you can do to not only guarantee that the matter is rectified but also to prevent similar difficulties from occurring in the future in the future.
- Explore our website for more information and guidance on proper shipment packaging, as well as high-quality bespoke cardboard boxes and hazardous materials packaging to meet your shipping requirements.
What should I do when my shipment is stuck at customs?
Every Friday, we provide a response to a frequently asked issue concerning fulfillment, shipping, or business operations. A fan who won our giveaway contest for a copy of the board game Teotihuacan submitted a question for this week’s installment of Ask the Expert. In this article, we will address the following question: ″What should I do if my package is held up at customs?″
Why did my shipment get stuck at customs?
- Consider the following scenario: You’re still waiting for a Kickstarter prize from a campaign you funded six months ago to appear in the mail.
- A fresh new board game has arrived, and you’ve been looking forward to getting your hands on it.
- After that, you will receive an email with a tracking number for your item.
- ″I was detained at customs.″ It’s inconvenient to have a package of yours held up at customs.
- You’ll almost certainly run into this problem if you order enough overseas things from the internet.
- In particular, if you live in a country with a low customs charge threshold, such as several European countries, you may find yourself in this situation.
- There are three primary reasons why your package may become entangled in customs:
- It is possible that customs will hold up or even destroy your box if the products you are shipping are forbidden or restricted.
- Customs clearance documentation may be lacking at times, resulting in delays as customs communicates with the shipper to acquire the information required.
- It is possible that you owe taxes on the cargo, which will be released once you have paid them.
Only the third scenario is under your control as far as receivers are concerned. All three of these factors are within the control of enterprises to a certain extent. (See this guide for more information on shipping that is friendly to customs.)
What do I do if my shipment is stuck in customs?
- To determine if your package is held at customs, first check with your carrier to see if any unpaid taxes are preventing it from proceeding.
- If you come discover any unpaid taxes, make sure to pay them.
- If it doesn’t work, your next point of contact should be the shipper’s customer service department.
- Upon receiving this information, the shipper has two individuals with whom they may communicate: the carrier and, if applicable, their fulfillment firm.
- It is possible that the shipper will be required to give more information in order to complete the paperwork.
- It is the shipper’s obligation to handle customs difficulties, regardless of whether or not the shipment has been declared a declared a declared.
- That being said, there are instances when the only thing you can do is wait it out and hope for the best.
- International shipping is not usually as quick as domestic shipment.
Customs can sometimes detain items for an extended amount of time without releasing them.It is quite likely that you will receive your shipment at some time.Customs might be a little sluggish at times.Sometimes the tracking information is not updated, and your shipment gets delivered to you despite the fact that it was never tracked.
Having items held up at customs is not a pleasant experience. Fortunately, the majority of issues that shippers and recipients encounter are standard operating procedure. If you pay your taxes on time and your shipper completes all of the necessary documentation, the majority of customs concerns are extremely simple to address.
- Your queries concerning customs and import duties are likely to be numerous if you’re sending a box overseas for the first time. For instance, what exactly is customs? Customs is a government agency that regulates the import and export of goods and services inside a country. Customs officers are responsible for the following: ensuring that no illegal or prohibited items enter the country
- ensuring that the government receives tax and duty for goods that are subject to charges
- and ensuring that the government receives tax and duty for goods that are not subject to charges.
- Almost every country’s customs laws are different in some manner, so it’s critical that you research what the requirements are for the country you’re shipping something to before you send anything.
- We at Parcel Monkey make international shipping not only economical, but also simple and straightforward.
- When you receive an overseas shipping price from our shipping calculator, we’ll assist you in completing the necessary customs documentation as part of the booking process as part of the booking process.
- Here are a few commonly asked questions regarding customs and what to anticipate when you enter the country:
How long does it take for a package to clear customs?
- For the most part, it takes minutes or hours for a box to cross customs, but if there is an issue, it might take days or even weeks to complete the process. Customs will often contact the recipient directly if there is a problem, which is why it is critical to provide accurate and up-to-date contact information for the recipient throughout the booking process. Common concerns that might delay the clearance of an item include: incomplete or erroneous documentation
- incorrectly reported products
- prohibited items
- unpaid customs costs
- difficulties in reaching the intended receiver
- and delays in contacting the carrier.
- Your shipment’s value has surpassed the limit set for it.
Important: Please keep in mind that the estimated delivery time provided for any service or destination does not take into account any delays imposed by the destination country’s customs procedure. When shipping overseas, customs may delay the delivery of your goods, so always allow for additional time if at all feasible.
How long can a package be held in customs?
- If your shipment is being held in customs due to a problem, the length of time it will be detained will be determined by the nature of the problem.
- A parcel will be kept until the balance of any duties and taxes is paid, or until the cargo has surpassed the maximum value authorized by the government.
- All items transported through Parcel Monkey are shipped delivery duty unpaid (DDU), which means that any duties or taxes owed by the receiver will be the responsibility of the recipient when the shipment arrives at its destination country.
- If customs is unable to deliver the package to the intended recipient for any reason, the package may be kept and further storage fees may be imposed.
How long do parcels take to clear UK customs?
- If you’re shipping a box to the United Kingdom, your shipment might clear customs within 24 hours if there are no complications.
- You can assist minimize delays by making sure that your items are accurately declared and that all essential documentation is completed correctly and completely.
- Some delays, on the other hand, are inevitable.
- Random inspections on shipments will be conducted by Customs to confirm that the contents and value of the products have been appropriately declared, and there is nothing you can do to prevent these checks.
- Backlogs are also prevalent, and when this occurs, there is little you can do but wait.
- More thorough information about customs in the United Kingdom may be found here.
Package held in customs – what do I do?
- Parcel tracking gives you visibility into where your shipment is in the delivery process, and it may even send notifications on customs clearance if necessary.
- You may receive a notification with the words ‘Customs Clearance’ or ‘Held by Customs’ in the subject line.
- If the shipment is detained at customs, the receiving country will contact the sender to fix the situation or collect any fees that may be owed.
- It’s possible to call the receiver if you’re the sender and you see that your shipment is being detained at customs.
- This will guarantee that customs has been notified of the situation.
- If they haven’t, please contact our customer service staff via our live chat feature and we will contact the carrier on your account.
Overseas gift tax – what is it?
- If you’re sending a present to someone in another country, most nations offer a tax-free gift allowance, which is normally limited to things of a particular value.
- You should, however, double-check with the customs department for the country to which you are sending your package, as each country has its own set of restrictions.
- If you’re a business delivering items overseas, it’s against the law to declare an item as a gift in order to avoid paying customs duty.
What is a customs broker?
- An individual or business that handles the clearing of goods through customs is known as a customs broker.
- Customs brokers charge a fee for their services.
- The importer must be involved in this process to verify that the necessary papers and permissions are in place, and that the right duty and taxes are paid in order to avoid unnecessary delays.
- A customs broker is generally employed by firms that import and export goods on a regular basis across international borders.
- This is something that some freight forwarders will also provide as a service.
What is a prohibited item?
- Every country has a list of products that they do not allow to be brought into their country (prohibited items).
- Aerosols, flammable substances, animals, and anything else that is deemed harmful or unlawful fall under this category.
- However, there are frequently items on these lists that you would not expect to see, so be sure to look carefully.
- Many nations, for example, do not allow the transfer of funds.
- Leather items, cell phones, musical instruments, and cigarette products, among other things, may not be accepted.
- Other things may be permitted, although they may be subject to limitations or severe standards about their packaging.
- We recommend that you visit our destination pages, which have information on practically every country in the world.
- In addition, please review the Parcel Monkey forbidden items list, which is a detailed list of products that we have been instructed not to ship by our carriers.
When in doubt about whether you may ship your item, please contact us via live chat and we’ll be pleased to provide you with guidance and assistance.
Five Reasons Your Shipment is Stuck in Customs
- Originally published on January 16, 2017 Getting the dreaded ″Shipment on Customs Hold″ or ″Shipment is ″Stuck″ in Customs notice is something that all importers want to avoid receiving. A smooth Customs process helps to increase the efficiency of the supply chain and the total transit time. There are various typical reasons for a shipment to be held for a Customs release, all of which are listed here. When shipments are detained for Customs clearance, the most common reason given is a lack of necessary documents and information. In many cases, process improvement, implementation, and training may be used to close documentation and information gaps at the point of origin, saving time and money. The following are five of the most prevalent gaps that might cause a shipment to be held up at the border border. 1. Commercial Documents that have gone missing In order for an import broker to file a Customs entry with the United States Customs and Border Protection on behalf of the importer, the broker must have complete and detailed commercial documentation. The following are the most often encountered commercial documents: Commercial invoice – An invoice that details the commodities of products, the provenance of the items, the seller, and the purchaser. Document issued by a carrier that establishes ownership of the freight and transportation it is responsible for Document that lists the amount, weights, and measures of the products being transported. Arrival Notice – A notice sent by the carrier to the party informing them that the goods have arrived and are ready for customs release. A Toxic Substance Control Act (TSCA) declaration, a Dangerous Commodities Declaration, or other government agency paperwork may also be required, depending on the type of goods being imported or exported (EPA, FCC, FDA). 2. Absence of a Broker or Notification Party A correct notify party should be mentioned on a Bill of Lading in order to get arrival notification. This is frequently referred to as the customs broker for the importer. The freight forwarder or carrier will forward the arrival notification and commercial documentation to the customs broker in order for the shipment to be imported into the country. If this information is not correctly recorded on the Bill of Lading, goods may arrive at the port of entry and be held in storage while the carrier or freight forwarder attempts to turn over the shipment to the importer so that he or she may complete the entry paperwork. 3. Commercial Invoice that is not comprehensive When the importer files a Customs declaration on his or her own behalf, the whole business invoice is presented as evidence. It is critical that all of the information provided precisely represents the transaction in order to verify that all Customs requirements are followed. At a bare minimum, the business invoice for entry must have the following information: Buyer, seller, shipper, ship to location, quantity, weight, value, currency, country of origin of each goods, classification, and so on.
- Any missing information might cause a delay in the shipment, since the broker is obliged to disclose the information on the Customs entry prior to the shipment being released to the carrier.
- The absence of a country of origin The country of origin of a product is determined by the location in which it is made, produced, processed, or cultivated.
- Importers commonly confuse the country of origin with the country from where the items were transported or the country where simple assembly of the goods took place, instead of the country of origin.
- Simple assembly, such as packaging, painting, or washing of pieces, does not indicate the nation of origin since the item must undergo considerable alteration before it can be deemed to be from that country’s origin.
- Each item on the business invoice must have the country of origin indicated on it in order for it to be valid.
- The HTS Classification is not present.
According to the Codes of Federal Regulations, the HTS classification must be mentioned for each item on a business invoice in order to be valid.The classification must be included in the customs entry, and it is this classification that determines the amount of duty that will be paid.Please keep in mind that if OGA rules apply, such as those from the EPA, FCC, FDA, and so on, specific supplementary product information will be required to be provided.Customs entries demand a great deal of information, and the quantity of information required varies depending on the sort of products being imported.
Allyn International has over 25 years of experience in the development of upstream processes that will expedite shipments and enhance clearing times.If you would like more information on how Allyn International can assist you with your Trade Compliance program, please contact [email protected] for more assistance.Kyle Couchois is a contributor to Allyn.
One misstep with customs could lead to a disaster. What can you do to avoid this?
Cross-border transportation is similar to the process of baking. You must use the proper tools, adhere to the manufacturer’s instructions, and complete tasks in the proper sequence. In addition, there are a slew of things you’ll need to ask, such as: what are customs, what documentation is necessary, and what is DDP shipping.
One error could lead to a big disaster.
- If you’re not sure what a baking disaster looks like, you should watch the Netflix series Nailed It!
- to find out.
- An amateur baking competition where three amateur bakers compete to duplicate lavishly designed sweets is shown in each episode.
- Those of you who have attempted to prepare a picture-perfect dessert from a Pinterest recipe know that the process is rarely as simple as it appears.
- The reality is that for many online retailers, cross-border delivery is the eCommerce equivalent of a Pinterest fail.
In theory, it seems simple.
- You already send items such as teacups, jewelry, and sweaters from one state to another in your business. It’s hard to imagine how much more different it might be to ship to a foreign nation. You receive your first order from the United Kingdom
- Make a fast search on the internet
- Transmitting your first order from Nashville to London is simple.
It’s really that simple, isn’t it? Your customer’s order may be held up at customs for two weeks or more, which would be quite frustrating. Yikes.
What should you have done instead?
Today, we’ll assist you in preparing a meal that will help you avoid a customs snafu. The purpose of this article is to explain what customs is, why it is a bother, and what you can do to avoid some of the most prevalent complications.
How does customs work for packages?
When things are shipped from one nation to another, they must first pass through customs before being released for ultimate delivery to the recipient.
Does customs check every package?
- The quick answer is that sure, it is possible.
- Customs examines all overseas items and mail that arrive in the country.
- During this step, a customs officer in the nation where the product is being shipped will inspect the package to ensure that it complies with the country’s laws, rules, and policies.
- They will also assess whether or not any duties or taxes are owing.
- If you’ve traveled overseas, you’ve most likely gone through customs when you arrive at your destination.
- You most likely filled out a form in advance, with questions ranging from the most fundamental to the most bizarre, such as whether or not you were moving dirt or animal parts.
- After that, you had to answer a few questions from the customs authorities as you got off the plane.
- And before you know it, you’re on your way to your destination.
Customs for parcels operates in a similar manner.You will still be required to submit a customs form.The primary difference is you’re not with the shipment to answer any questions the customs inspector has.This is where many new cross-border shippers run into difficulties, as you can see below.
Before you ship your box, make sure you have all of the necessary information about it to ensure that it gets through customs quickly.
Do customs open every package to verify information?
- No, customs officials will not open your item or parcels unless they have a legitimate cause to do so.
- To ensure that the products you are delivering correspond to the items listed on your customs forms, every box is scanned or x-rayed before it is delivered to the recipient.
- Their policy is to open packages right away if they are damaged, have inconsistencies (i.e, are not consistent with your declaration form), or if you are participating in random screening.
How long do packages stay in customs on average?
- Unfortunately, there is no definitive solution to the question of how long parcels should be held at customs.
- This varies widely from nation to country and is heavily influenced by the nature of the goods being sent.
- Packages can be accepted almost rapidly if the products being shipped are not taxable, which is frequently the case in this situation.
- Other times, if duties and taxes are still outstanding, there may be a delay in processing.
- The item being held up at customs is also prevalent when the item is limited and cannot be brought into the country.
Why is customs such a hassle for ecommerce shippers?
- Customs may be a major burden for novice cross-border shippers that are just getting started.
- Last year, the Secretary General of the World Customs Organization (WCO), Kunio Mikuriya, stated that customs officials throughout the world were dealing with a ″tsunami of little shipments″ as a result of the expansion of eCommerce.
- The majority of customs systems were created to deal with large volumes of orders from wholesale importers.
- If you send three pallets of paper plates on a regular basis, you probably know what you’re doing and have all of your documentation in place.
- The development of B2C eCommerce, on the other hand, has significantly increased the amount of shipments passing through customs.
- Meanwhile, many nations are passing new legislation in order to take advantage of the expanding eCommerce industry, or in certain cases to safeguard native businesses from the rising presence of foreign eCommerce competitors.
- According to current projections, cross-border eCommerce is increasing at double the rate of domestic eCommerce and will account for roughly one-fourth of worldwide online sales by the end of next year.
- The surge in cross-border shipping is being driven by vendors and purchasers who may not have substantial expertise dealing with customs and other regulatory agencies.
Not only are customs officers dealing with a significant rise in the amount of parcels they are processing, but many of the shipments are also lacking the critical paperwork that customs officers require in order to do their jobs and advance the box through the processing process.
What causes a package to get stuck in customs?
So, what can you do to ensure that your cargo does not become entangled in customs? The first step is to get familiar with what customs agents are searching for and what might lead them to hold your item for inspection. The following are the most common reasons why a shipment becomes detained at customs:
- A commercial invoice as well as a customs declaration form will be required for every foreign package. These forms will be used by the customs officer to establish the worth of the items and the amount of duties and taxes that may be owed. Each item in the order should have its own commercial invoice, which should include information about the seller and the customer as well as additional information about each item: Prices for each unit are as follows: unit price, total price, shipping costs payable to the client, total commercial value
- country of origin
- The Harmonized Commodity Description and Coding Systems (HCDS) provide a description of the item and a code for it.
- Note: For first-time cross-border vendors, item codes might be confusing.
- We recommend contacting your shipping carrier for assistance in ensuring that your goods is labeled with the correct HS code.
- It isn’t just about making the customs officer’s job simpler that having the necessary papers is important.
- For example, if your documentation is incorrect or absent, an inspector may break up your box to check it, and you may be subjected to fines or criminal penalties as a result.
Unpaid Duties or Taxes
- If the required tariffs and taxes are not paid, nothing will be released from customs.
- When it comes to international shipping, you have two options.
- You have the option of shipping with duties and taxes already paid (DDP) or unpaid, in which case the customer is responsible for paying them upon delivery (DDU).
- For additional information on DDP versus DDU, please see our blog post that compares and contrasts the two.
- You will be required to pay the balance due before the product can be released for final delivery if you are shipping DDP and made a calculation error in computing the amount owed.
- In this instance, certain carriers may cost you for the difference in addition to an extra fee for their efforts on your behalf.
Shipping Prohibited Items
- A customs officer’s responsibilities extend beyond ensuring that you pay your taxes. Customs agents also check to see that no illegal products are being delivered into the United States. When exporting to a foreign nation, it is critical to get familiar with any unique restrictions that may apply. Some examples from some of the fastest-growing eCommerce markets include the following: China prohibits the importation of counterfeit guns, as well as some types of communications equipment and cosmetics.
- Firearms and other weapons are normally prohibited in the United Kingdom, while meat and dairy products originating outside of the European Union are subject to regulations.
- Germany, like the United Kingdom, has limitations on food imports from non-EU member nations, as well as extra restrictions on various medical and dental equipment imported from other countries.
- Electronics, alcoholic drinks, and food imported from outside the European Union are subject to import restrictions in France. France also demands the use of the French language on all of its packaging.
- Pharmaceuticals, agricultural products, culinary items, and even pet foods are all subject to limitations in Canada.
- This is not an exhaustive list, but it should give you a general sense of the sorts of limitations that could exist in a nation that you’re contemplating shipping to in the future.
- Export.gov has more thorough information, so be sure to go there first.
- Consider structuring your eCommerce platform such that clients who are shipping to a nation where an item is restricted from purchasing that item are unable to purchase that item.
What About Brexit?
- The United Kingdom will officially depart from the European Union on December 31, 2020, unless an agreement is reached sooner.