What To Do If Fedex Says Delivered But No Package?

If your package’s tracking status says it was delivered but you can’t find it, go to our tracking page and follow these steps:

  1. Enter your tracking number or reference number.
  2. Select Manage Delivery, then Report Missing Package.
  3. Confirm that you’ve checked everywhere the package might have been left by clicking Yes.

– Within the U.S. – The U.S. to other countries – Canada to the U.S.

What happens if a FedEx package is not in the office?

If it’s marked delivered, but you received no notice of the package in the office, it’s the office’s responsibility. If it’s marked delivered and it’s not in the office and you don’t have a notice, then it’s on FedEx again.

What do I do if I never received my package?

If you call them first, you can tell them you never received the package. They should be able to retrieve the package from whomever they delivered it to, or they could search the truck and determine that they had not actually delivered the package. There could have been a computer error as well.

How do I track a FedEx package that has not arrived?

Once you have searched the delivery area and not found your package you should ask for a t Well the first thing to do is check at the fedex website where you can look up your package with the tracking number.

What should I do if my FedEx package is late?

The first thing you need to do is contact FedEx immediately. Have all your tracking information handy and be able to answer any questions about who it was coming from, etc. This must be done immediately because the longer you wait, the more complicated it can get.

Why does my package say delivered but it’s not here FedEx?

It means the driver may have accidentally marked it delivered and even received by you. They could have delivered it to another similar address and marked it delivered. The bottom line is that a mistake has been made which must be rectified.

What happens if my package says delivered but I never got it?

Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery. USPS is used to these questions, and will generally provide helpful information. If the package still does not show up, please call USPS to file a claim.

Is FedEx responsible for lost packages?

Summary. FedEx allows either the shipper or the receiver to file the claim for a lost package. They say it should be whoever has the interest in the items shipped. While it is always a good idea to keep open lines of communication between the shipper and the recipient, FedEx is there to help you with claims.

How do I contact FedEx about a missing package?

Check out our FAQ Hub for a wide range of self-serve solutions. If you still need help, call 1.800. GoFedEx 1.800. 463.3339.

Will FedEx refund a stolen package?

FedEx provides a clear claim process for stolen packages. As such, if you placed an order and shipped any items through FedEx, you can easily claim for the lost package online. Once you have placed the claim, the courier resolves the claim within five to seven days.

How long before a package is considered lost FedEx?

File promptly

You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.

Can you sue FedEx for not delivering my package?

You could sue FedEx for breach of contract and negligence. These are separate causes of action (claims) in your lawsuit. The breach of contract cause of action would be based on not obtaining the signature guarantee and not confirming the package made it to the correct person.

Who is responsible for stolen package?

Take as a whole, the Buyer is largely put in the position to resolve the issue by reaching out to the Seller or making a claim with the Delivery Company. The Buyer is also responsible for reporting the crime to the local police.

What do I do if someone stole my package?

Whether you think your neighbor stole your parcel or someone else, you can frequently get a refund or a replacement from the sender or delivery company.

  1. Contact the Sender.
  2. Report It to FedEx, UPS or USPS.
  3. Report the package theft to Amazon.
  4. File a Police Report for the Stolen Package.
  5. Talk to Your Credit Card Company.

What happens if FedEx delivers to wrong address?

If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. Select Manage Delivery, then Edit Delivery Address.

What happens if FedEx delivers to wrong address?

– Why Didn’t My Package Arrive? – What Can Be Done? – How to File a Claim With FedEx – Will FedEx Cover My Lost Package? – Why Won’t FedEx Give Me a Refund? – How To Avoid Misdelivered Packages – What About Shipping Insurance? – Using a Virtual Address – What to Remember Related Guides

Does FedEx return undeliverable packages?

You can call fedex and they can trace the package and give you more information. It means just that, the package is being returned, perhaps it’s because you weren’t home to sign on the 3 attempts the company normally makes or maybe the package is un-deliverable for some reason or the most likely scenario is that the shipper wanted the package back

What does it mean when FedEx says out for delivery?

With ‘FedEx out for delivery,’ it means the parcel was scanned by a package handler, placed into a pallet for loading onto the delivery van. It will undergo another scan when the driver delivers the item. What does it mean when Amazon says arriving today but not out for delivery?

FedEx Says Delivered But No Package (What to Do)

  • Here is where you will find cold hard facts: FedEx says package has been delivered, yet no package has been delivered (What to Do) Today’s technology provides us with a great deal more control over our delivery.
  • Using the computer, we can even keep track of our mail and find out what is on its way.
  • There are problems and delays in communication in the system, as there are with everything.
  • It is possible that the firm in charge of your delivery will declare that you have received the package on more than one occasion.
  • You’ll discover what to do if anything like this happens here.

FedEx Says Delivered But No Package?

  • It suggests that the driver may have made the mistake of marking it as delivered and even received by you by mistake.
  • They may have delivered it to a different address that was identical to the original and tagged it as delivered.
  • The bottom line is that a mistake has been made, and it is necessary to correct it.
  • There are things you may do to ensure that you are not held responsible.
  • This can also be a problem if you allow it to happen on your watch.

The first thing you should do is get in touch with FedEx as soon as possible.Have all of your tracking information on available and be prepared to answer any inquiries about where it came from, who it was sent by, and so on.This must be completed as soon as possible since the more you delay, the more difficult the situation may get.You’ll want them to recognize that the corporation, not you, made an obvious blunder here.There is a possibility that they supplied a tracking number, as well as a designated delivery person.If you phone them first, you may inform them that you did not receive the shipment, and they would understand.

They should be able to get the box from whoever it was that they gave it to, or they should be able to search the vehicle and discover that they did not in fact deliver the product at all.Furthermore, a computer malfunction may have occurred.

Your Neighbor May Have It

  • It’s beneficial to be acquainted with your neighbors, but even if you aren’t, they may not object if you inquire as to whether or not they received your delivery by mistake.
  • The most likely scenario is that they will not have taken it, but anything is conceivable, especially if you do not know who is responsible.
  • However, a courteous inquiry as to whether or not they have taken it in for safekeeping is a good place to start.
  • The driver may leave it outside the door if you reside in an apartment complex and someone else may be able to take advantage of the situation.
  • It is possible to live in a complex where the office collects all of the parcels for the entire complex.

A common example of this is in huge apartment complexes and condominiums.Because someone is there at the office to sign for it, it is a secure route.That implies that FedEx is responsible for the delivery of your shipment first, followed by the office and last you and your family.After they put a notice on your door or in your mailbox, it is your obligation to pick up the parcel within a certain time period after receiving the notice.If the product is listed as delivered, but you did not get any notification that it had arrived at the office, the parcel is the responsibility of the office.If it’s tagged delivered, but it’s not at the office and you haven’t received a note, it’s back on FedEx’s delivery schedule.

In this situation, make sure to notify the office that you are expecting a box from FedEx to arrive.Tell a specific individual so that you will know who to contact when you are expecting the shipment around the time you expect it.You will be able to avoid the problem if you do so.

Where Would A Driver Put A Package?

  • There are several strange locations where your delivery may be delivered by a driver.
  • Some delivery drivers will become accustomed to making deliveries to your house or flat.
  • For example, they could position the box in a neat little hiding location that is difficult to see at first.
  • Examine the area around your front entrance and porch area thoroughly.
  • They might even tuck it beneath the doormat to keep it hidden.

Yes, that is something that you may normally observe, but it is not uncommon, and no one understands why.Perhaps they are aware that it is more difficult to see from the road.The excellent ones will assess the area surrounding the entrance and select the most advantageous location.All you have to do is look for it.Occasionally, they will place it in a mailbox.This is also quite prevalent if the item is tiny and adaptable in size.

Example: A small to medium-sized box or an envelope with a cushioned insert can be used to ship business cards and other small items.It may be necessary to invest in a lockable box for parcels in order to provide additional security.When they place the package in the box, it will automatically lock when they close the door or lid, depending on the type of box you receive.You are not required to hand out a key to anyone.

Certain models will be secured to the porch or wall with bolts and will have a keypad where you will enter a combination of digits that will be known only to you and no one else.Most of the time, you may alter the combination whenever you want just for extra piece of mind.They are commonly sold for a few hundred dollars and upwards of two thousand dollars.

The Package Could Be With USPS

  • SmartPost is a FedEx program designed specifically for small and medium-sized enterprises.
  • Ground delivery is more cost-effective than air delivery.
  • FedEx will normally designate the delivery as delivered in these situations once the box has been handed over to the United States Postal Service (USPS) for their portion of the delivery.
  • In the event that you have called FedEx first and followed their recommendations, you should be able to wait a few days and your item should come shortly thereafter.

How Can I Prevent This Situation?

  • You may avoid this problem by clarifying your directions clearly in your instructions.
  • The good news is that there are steps you can do to become prepared and prevent the situation from occurring as much as possible.
  • It is still possible, but the chances of it happening are substantially reduced.
  • These measures can save you a lot of time and stress, especially if you get a large number of deliveries.
  • First and foremost, clarity is essential.

Make certain that the address is valid and that the instructions are clear.There is always a convenient location to leave delivery instructions.Fill down the blanks with any additional information that will assist the driver in finding your location and avoiding a misdirection.You may also add the color of your house or something else that makes your house stand out so that the driver knows what to look for.

Can I Get A Signature?

  • Yes, you have the option of requiring a signature from you or someone else who will be accepting a shipment on your behalf.
  • This is the most straightforward method of ensuring that a shipment is never delivered without someone there to sign for it.
  • This is even more beneficial if you have a home office.
  • Alternatively, an assistant, family member, or neighbor can sign for the delivery for you if you are unable to do so yourself due to circumstances beyond your control.
  • Is there a person that answers the door in the building?

This might also be an excellent option.When you arrive, they can hold the box at the desk or in the office for you until you arrive to pick it up yourself.This is simple; all you have to do is set up the direct signature with FedEx.

What Pickup Options Do I Have With FedEx?

  • If you are concerned, you may save yourself a lot of time and effort by scheduling the collection of all of your items at FedEx’s headquarters.
  • Simply contact FedEx and arrange for this to be done.
  • It is recommended that you set up any FedEx orders over the phone or in person so that you can communicate clearly and receive feedback from a live human being.
  • Get a name and feel better about your communication.
  • You will also have greater remedies in the event of misinformation being provided.

You may go even farther and set up a post office box, which would cost anywhere from $25 to $100 depending on the size of your business.You may have all of your packages from private individuals or businesses sent to the box, and then you just pick it up.The majority of businesses, including the actual post office, will send you an email informing you that a parcel is waiting for you there in the first place.

See also:  How To Package Jewelry?

What Is FedEx SmartPost?

  • It is responsible for the final leg of the delivery to your door once FedEx has transferred the item to the United States Postal Service.
  • FedEx SmartPost is a service that is comparable to the UPS SurePost service.
  • When you realize what it requires, it is more cost-effective than not doing so.
  • FedEx’s most expensive part of the delivery procedure is the last leg of the journey.
  • If they are able to offset this cost by outsourcing the final leg of the delivery to the United States Postal Service, they will be able to pass the savings on to the client.

Generally speaking, this service is most cost-effective for small to medium-sized organizations, although they do have a residential program available as well.Delivery of your package must take place between Monday and Saturday.Packaging must weigh less than 70 pounds and be no more than 130 inches in length to be considered acceptable.Following the ordering of your goods, you will have to wait between two and seven days for delivery.In the event that you are reading this text, it is possible that you are in the market for frequent delivery and that you would profit from this sort of service.Here are the advantages, so you can decide for yourself how important they are.

First and foremost, if you get several products in your business or personal life, your shipping costs might be significantly lowered.You will not be required to pay the last-leg costs to your door that FedEx is required to pass on to you if you do not participate in the program.If you’re afraid that your usual delivery method will be altered, be assured that it will not.Your financial situation will improve as a result of your expense reductions.

Everything about the initial phase of the shipping procedure will remain the same.There will be no need for you to make any journeys to the post office.The only thing that changes is the firm that delivers it to your door, so get accustomed to seeing a USPS truck instead of a FedEx vehicle at your door on a consistent basis.Many of you have probably observed this happening after purchasing something on the internet and having it arrive in your mailbox.You might have been a little perplexed, but artisans, Amazon, and other large and small businesses rely on this service in order to provide you with the best shipping costs possible.

Can I Have A PO Box With FedEx SmartPost?

Yes, you may use this application to obtain a PO Box, which is really convenient for most individuals who receive things in a PO Box. This is due to the fact that the USPS leg of the service will deliver to the post office and, as a result, will deliver to your PO Box without charging you an additional fee.

Can I Get Saturday Deliveries?

  • Yes, you may receive deliveries on Saturdays at no additional cost.
  • There are also a plethora of software connectors available, which makes things considerably more straightforward.
  • It may be seamlessly incorporated into a number of shipping software systems without further effort.
  • Additionally, you will not be required to utilize two tracking numbers.
  • The tracking number for your deliveries will always be the same for both legs of the delivery route.

This implies that the number is the same for everyone.

Are There Any Cons To Using SmartPost?

  • Yes, you may get deliveries on Saturdays without incurring any additional fees.
  • As well as this, there are other software connectors available, which make things much easier to manage.
  • There are several shipping software solutions that immediately interact with it.
  • Also eliminated will be the need for two tracking numbers.
  • The tracking number for your deliveries will be the same for both legs of the delivery.

The number is therefore the same for everyone.


  • There are a variety of reasons why your delivery may have been marked as delivered but has not yet arrived.
  • Keep in mind that you have more power over the situation than you may believe you have.
  • Make certain you contact FedEx.
  • This is the first stage in the process.
  • You must ensure that all of your delivery information is communicated properly and concisely.

As a result, there is no accountability on your side unless you wait too long, at which point the tracking becomes more difficult.You might install a lockbox on your property, or you could just utilize a post office box.You will not only prevent this problem, but you will also save money as a result of your actions.The scenario is win-win, and you may utilize the software for personal shipping as well as corporate shipping.

Quick FedEx customer support, with shipping and delivery help at your fingertips

  • Use our FAQ Hub to quickly get answers to the most frequently asked questions on tracking, shipping, account management, payment, and a variety of other topics.
  • What should I do if a FedEx Express® shipment goes missing?
  • When I monitor my FedEx Express® box, it indicates that it has been delivered, but I am unable to locate it.
  • What is the procedure for disputing a delivery or reporting it as missing?
  • If your package’s tracking status indicates that it has been delivered but you are unable to locate it, go to our tracking website and follow the instructions listed below:
  1. To monitor a package, enter the tracking number or reference number.
  2. Select Manage Delivery, then Report Missing Package from the drop-down menu. (If you do not have a FedEx account, you will be prompted to input the address where your package was originally delivered.) Fill out the required information and then click Continue.)
  3. By selecting Yes, you are confirming that you have examined all possible locations where the package may have been placed.
  4. Fill out the form with your contact information, which should include your name, phone number, and email address (if applicable).
  5. Inform us of your chosen means of contact (text or email) and indicate that you are comfortable with us contacting you
  6. When you click Submit, you’ll be given a case number that will be attached to your report.
  7. To finish, click Done. We’ll get in touch with you as soon as we can to assist you with locating your misplaced shipment.
  • To register a claim for a misplaced parcel, you may now do so online using our tool.
  • What if I told you something you already knew?
  • With our simple-to-use online tools and resources, you can keep track of your shipments and have more control over them.
  • Learn more about FedEx Delivery Manager® by visiting their website.
  • Consider the numerous advantages of a personalized tracking dashboard whether you’re a business owner or a shipper that ships in large quantities.

With our simple-to-use online tools and resources, you can keep track of your shipments and have more control over them.Learn more about FedEx Delivery Manager® by visiting their website.Consider the numerous advantages of a personalized tracking dashboard whether you’re a business owner or a shipper that ships in large quantities.

FedEx Says “Delivered”, but No Package—Possible Solutions

  • When you are expecting a package to be delivered by FedEx, it is possible to receive a message stating that your order has been delivered but to discover nothing in your mailbox.
  • Despite the fact that they are inconvenient, these situations are extremely prevalent in the shipping industry.
  • What’s wrong if FedEx claims your shipment has been delivered, but you haven’t received it?
  • Find out where your FedEx package is, what to do if your FedEx package is late or missing, and how DoNotPay can assist you in reporting it and getting reimbursed for your inconvenience.

How To Check the Status of Your FedEx Package

  • In the event that you are unsure of what happened to your delivery or if it is taking an excessive amount of time to arrive, you should monitor it first.
  • You will require a tracking code or a transportation control number in order to complete your transaction (TCN).
  • A FedEx Office order number or a door tag code are also acceptable forms of identification.
  • There are four ways to check on the status of your delivery:
  1. FedEx’s online tracking service is being utilized.
  2. Obtaining the FedEx Mobile application and inserting your tracking information
  3. and
  4. Calling customer support at (800) 463-3339 and stating that you want to trace your item
  5. Sending a text message to 48773 with the words ″follow″ and your door tag code in it

What if FedEx Says My Package Was Delivered, but It Wasn’t?

  • If you don’t see anything in your mailbox despite the fact that the status update indicates ″delivered,″ there’s still a chance that your package is someplace nearby. Here’s what you can do to prepare yourself before reporting a problem: Other regions surrounding your home—If you live in a house, examine around the mailbox, front door, and the other portions of your yard to see if there is anything suspicious. The parcel may have been placed in a secure location such as a porch, rear door, or carport by the delivery person.
  • Ask your neighbors if the item has been sent to them by mistake—If the house or flat number is not apparent on the package, it is possible that it has been delivered to your neighbors’.
  • Contact the person who was intended to deliver the package—Many shippers offer recipients with the contact information for the person who was scheduled to deliver the package. If you contact the delivery person and inquire about the status of your shipment, you may be able to resolve the situation quickly.
  • Continue to wait a day or two—In certain situations, the status switches to ″delivered″ too soon—even before the shipment reaches its destination
  • Following confirmation that the package did not arrive, you should call FedEx to let them know about the incident.
  • Provide all relevant shipping information, including your complete address, tracking number, and any additional information that may be requested.
  • The company’s representative should initiate an inquiry and contact you as soon as they have any new information, which should be within a few days.

Can I Demand a Refund if My FedEx Package Is Late?

  • FedEx announced that, beginning on April 6, 2021, customers will only be able to request refunds for late packages shipped using the following services: FedEx International First
  • FedEx First Overnight
  • FedEx International Priority
  • FedEx International Priority Freight
  • FedEx Priority Overnight
  • FedEx Standard Overnight
  • FedEx International Priority Freight
  • FedEx International Priority Freight
  • FedEx Priority Overnight
  • FedEx Standard Overnight
  • FedEx International Priority Freight
  • FedEx International Priority Freight

From now until further notice, the money-back guarantee on all other services will be discontinued. The following are the methods for requesting a refund from this courier:

Method Information
Phone (800) 463-3339
Mail FedEx Customer Relations 3875 Airways, Module H3 Department 4634 Memphis, TN 38116

FedEx Never Delivered My Package—What Should I Do?

If FedEx confirms that your shipment has been misplaced, you can file a claim with them to recover your loss. Here’s how you go about it:

  1. Make use of the official website
  2. Select the Support tab and then click on the File a Claim button.
  3. Fill out an online form by providing all of the relevant information
  4. Please provide any supporting paperwork.
  5. Make a claim and submit it.

This option is particularly useful in the event that a FedEx package is damaged during transit or if any of its contents are missing. Certain restrictions may apply, which is why it’s a good idea to constantly double-check the most recent insurance information available.

Get a Refund for Poor Delivery Service With DoNotPay

  • When you get a damaged package or discover that your much-anticipated item has gone missing in transit, it may be quite irritating.
  • Utilize DoNotPay to seek a refund from FedEx, the United States Postal Support, or Amazon in less than five minutes, rather than spending hours on wait attempting to reach customer service.
  • Our Late Delivery Refund service assists you in notifying the courier of the matter and initiating a refund claim in your place on your behalf.
  • Once you have provided us with the appropriate information, we will forward your complaint to the courier’s claims department, sparing you the time and frustration of lengthy discussions and tense interactions!
  • Here’s how you can take use of our feature:
  1. A damaged package or discovering that your long-awaited item has gone missing in transit may be quite aggravating. Utilize DoNotPay to seek a refund from FedEx, the United States Postal Support, or Amazon in less than five minutes rather than spending hours on wait attempting to reach customer service. Our Late Delivery Refund service assists you in notifying the courier of the situation and initiating a refund claim in your place on your behalf, if applicable. Following receipt of the appropriate information, we will forward your complaint to the courier’s claims department, sparing you the time and frustration of lengthy discussions and tense interactions! Using our functionality is as simple as following these steps :
  • Other tips from our learning center can show you how to do things like: report damaged packages to various shippers
  • report missing packages to various shippers
  • report missing packages to various shippers
  • report missing packages to various shippers
  • and more.
  • Check to see roughly when your package will be delivered.
  • If your eBay order arrives damaged, take action.
  • In the event that your UPS or USPS shipment is misplaced, you can request a refund.
  • Reroute the package that has been delivered to the incorrect address.
  • Notify UPS, USPS, or Amazon of any late delivery if they occur.

Find Hidden Money With DoNotPay Effortlessly

  • Our app is capable of much more than simply requesting delivery reimbursements on your behalf. We can assist you in identifying all of your hidden expenditures so that you may use your money for more important things. Using DoNotPay, you may do the following: Cancel any unused subscriptions that you may have been paying for every month without realizing it
  • Application for exemptions and appealing property assessments might help you lower your property taxes.
  • Regardless of the company’s return policy, you should return damaged merchandise to them.
  • Parking tickets can be challenged in any city, county, or state.
  • When you’re going through a tough moment, request bill extensions.
  • Sign up for free trials without worrying about being charged for auto-renewal
  • Unclaimed funds can be located in any state in the United States.

Earn Some Extra Cash With DoNotPay’s Help

  • Not only can we help you remove all of your hidden expenditures, but we can also assist you in putting more money in your pocket!
  • We don’t let you forget the modest but substantial profits you may get through gift card cash backs, lottery ticket winnings, or warranty claims.
  • Our handy software can also assist you in obtaining significant financial compensation through chargebacks, insurance claims, airline compensation, college price waivers, sponsored clinical trials, or crime victims compensation.
  • Download it today!
  • We can also instruct you on how to file a small claims lawsuit against any firm or individual for compensation.
See also:  How Much Does It Cost To Install A Towing Package?

What to do if FedEx says they delivered but no package?

  • Please contact FedEx immediately so that they can locate the item and determine whether or not the driver has any recollection of what happened.
  • To reach them, dial the toll-free number 1-800-463-3339.
  • If you have your tracking number handy, just say ″representative″ through the first couple of questions and you will be connected to a representative straight away.
  • More information may be found by clicking here.
  • As a result, how can I get in touch with FedEx to report a missing package?

Packages that have been damaged or whose contents have been missing must be reported within 60 calendar days after the date of delivery.In order to obtain a FedEx Ground® Call Tag, call 1.800.GoFedEx (1.800.463.3339) and request one.What happens if you aren’t home to sign for a FedEx shipment, and the box arrives anyway?Even if you are not there to accept delivery of your box, a doortag will be placed at your door, and the driver may return to make another try.

Sign up for FedEx Delivery Manager to ensure that no deliveries are missed.You will be able to sign electronically and provide specific delivery instructions using this service.What happens if FedEx delivers to the wrong address, taking all of this into consideration?The bottom line is that you should never mail a box valued at more than $100 without purchasing insurance.

If the delivery provider breaks the package, loses it, or delivers it to the incorrect address, the experience will be less than satisfactory.FedEx offers a reimbursement for packages that are misplaced.If it is covered by insurance, then absolutely.According to my recollection, the normal insurance for a shipment with UPS and FedEx is $100.Contact the sender and ask them to start the procedure for a lost shipment so that you may obtain a refund for the shipping costs as well as insurance for the merchandise that was lost in the mail.

FedEx package theft

  • Losing a parcel is a pain in the neck!
  • The procedure of replacing that misplaced FedEx shipment and recouping some of the money you’ve lost is also a pain.
  • We produced The Package Guard Guide to a Missing FedEx Package in order to assist you in this situation.
  • We make every effort to make navigating the system a bit simpler – from the beginning of your search through the completion of your claim, we’re here to assist you!
  • FedEx follows the same procedure as any other carrier and shipper when it comes to locating and reimbursing customers for lost shipments.

FedEx also grants their drivers a great lot of latitude throughout their workday.If the driver believes it is safe to leave the package alone, he or she may do so, unless the shipper demands that the box be signed for.If your shipment is just late, you may be able to make a claim with the Postal Service to be reimbursed for part of the shipping charges.Consequently, if you paid for Overnight shipping but your shipment came in 3-4 business days, you can seek a refund for the difference between overnight delivery and 3-day shipping.FedEx, in contrast to UPS, which requires that the claim be filed by the shipper, will enable either the shipper or the recipient to file.Additionally, FedEx, which recently combined with Kinko’s, now operates as both an office shop and a carrier, and as such, they provide printing and packaging services.

The FedEx Office Packing Pledge is one example of such a service.As a result of this commitment, FedEx will guarantee the value of the shipment up to $100 (terms and restrictions apply, which may be found below).As a result of the time and irritation involved in submitting a claim for a lost or stolen package (which is compounded by the annoyance of having a package stolen), we’ve put together this information sheet to guide you through the FedEx process of filing a claim.

FedEx Office Package Pledge

  • Packages might become damaged or lost as a result of incorrect labeling or inadequate packing (wadded up newspaper alone is not always sufficient protection).
  • Through their pack-and-ship service, FedEx may assist you avoid this situation entirely.
  • A fee is charged in FedEx Office locations for the packaging and application of shipping labels to your merchandise.
  • In exchange for your payment, they will insure your delivery up to the value of $100.
  • You might also pay a premium for products that are delicate or precious.

In order to take benefit of this service, you must do the following:

  1. Packages can become damaged or lost as a result of incorrect labeling or inadequate packing (wadded up newspaper alone is not always sufficient protection against damage or loss). Through their pack-and-ship service, FedEx may assist you avoid this situation altogether. A fee is charged in FedEx Office locations for the packaging and application of shipping labels for your merchandise. In exchange for your payment, they will insure your delivery up to the value of $100.00 Items that are fragile or precious might also be charged an additional fee. Using this service is simple. Just fill out the form below.
  1. When it comes to damaged packages, the claim must be lodged within 60 calendar days after the delivery date.
  2. Prepare to include proof of shipment as well as evidence of damage in your claim.

FedEx Claims

  • Filing a claim with FedEx is a simple process that can be completed online. In the course of the claims process, FedEx makes it simple to keep track of the progress of your claim. You can do so for up to 12 months after the claim has been submitted, even if the claim has been settled. When it comes to filing claims, there are some restrictions and limitations that apply, just as with any other carrier, but the process is the same. Identify the deadline by which you must file your claim. It is necessary to make a claim for cash on delivery (COD) claims within 21 calendar days of the delivery date
  • a claim for damage must be made within 60 calendar days of the delivery date
  • and all other claims must be filed within 9 months of the item being delivered to FedEx.
  1. It is possible to submit a claim over the phone if the amount claimed is less than $100. It will be necessary for you to submit your claim in writing if the amount is greater than that.
  2. Once you’ve established when and how to file, you’ll need to gather all of your supporting material in one place. At the very least, you’ll want the tracking number. If you’re submitting a claim for property damage, you’ll also need documents to support your claim.
  3. The quickest and most convenient way to file is online. Once you’ve gotten your paperwork in order, go to File and Manage Claims to get started.
  4. If your shipment was worth more than $100, you will be required to provide extra documents with your application in addition to the application form. Additional documentation may include: shipping records for the shipment
  5. copies of images and invoices for the products inside, with damage data included if applicable
  6. and copies of receipts for the package.
  7. FedEx Cargo Claims Dept. P.O. Box 256 Pittsburgh, PA 15230 Fax 1.877.229.4766
  8. FedEx Cargo Claims Dept. P.O. Box 256 Pittsburgh, PA 15230
  9. FedEx Cargo Claims Dept.
  1. If FedEx believes an inspection is necessary, they will contact you to arrange a time for the inspection. It is possible that you may be prompted to contact them in order to schedule an appointment. Keep the original packaging and contents on hand for the inspection in case the inspectors ask to see them. FedEx is known for processing claims in a short amount of time, so keep that in your possession until the claim is handled. In most cases, unless more examination is necessary, claims are resolved within 5-7 business days. At the very least, it shouldn’t take long.

Late Shipments

FedEx takes pride in being able to deliver packages quickly. They make invoicing adjustments for shipments that are late in arriving on time. If you’re shipping with FedEx Freight or FedEx Express/Ground, the procedure is slightly different.

  1. Fill out the Request for Billing Adjustment form for FedEx Freight, making sure to include all of the necessary information and evidence.
  2. FedEx Ground and FedEx Express customers should submit a Request for Billing Adjustment form with the details they require.
  3. FedEx will work with you in both circumstances to guarantee that if your package arrives later than the service provided, you will be able to petition for an adjustment.


  • FedEx allows either the shipper or the recipient to submit a claim for a package that has been lost in transit.
  • They believe that whomever has an interest in the products being sent should be in charge.
  • While it is always a good practice to have open lines of communication between the shipper and the recipient, FedEx is available to assist you with any claims you may have.
  • In most cases, FedEx will cover the first $100 in value of a box unless you have purchased additional insurance or can demonstrate that they have damaged an item worth more than $100.
  • You’ll want to make certain that you have adequate paperwork for all claims in order to ensure that the process runs smoothly.

FedEx coverage extends to lost and damaged shipments, but there may be nothing that can be done if a box has been successfully delivered but subsequently stolen after it has been delivered.You’ll almost certainly need to look into other possibilities, including as your homeowner’s or renter’s insurance, as well as supplemental third-party insurance, if your parcels are stolen.Without a doubt, we believe that the most effective way to combat porch pirates is to discourage them from attempting to steal your parcels.We believe that The Package Guard is an excellent option in this situation.

How to Deal with Missing or Lost Shipments

  • Every one of us has undoubtedly experienced that sinking feeling when we realize that our recently ordered product will most likely not arrive on time.
  • While the vast majority of eCommerce shipments are delivered securely and on schedule, there are occasions when a box is misplaced or stolen.
  • With an estimated 90,000 shipments disappearing per day in New York City alone, this is regrettably a topic that we all need to get more aware with as we continue to rely more and more on online shopping and delivery services.
  • The majority of the time, a stolen box is the consequence of deliveries being left on the front porch for days while their recipients are at work or on vacation, providing porch pirates enough opportunity to nab them.
  • If their shipments are stolen, unfortunately, most internet consumers have limited options for restitution.

The majority of the time, delivery firms and retailers are not responsible for stolen products once they have been dropped off.Some may not even offer to replace the stolen goods if they are taken.The information in the following advice will assist you in dealing with packages that have gone missing or have been stolen.

Table of Contents

01 Is my package missing or has it been stolen? 02 What Should You Do If Your Package Is Stolen by Someone? 03 How to Prevent Package Theft: 7 Steps to Take 04 Easyship provides an additional layer of protection 05 Take Precautions and Educate Yourself on What to Do 06 Stolen Packages Frequently Asked Questions

Is My Package Lost or Stolen?

  • Being unable to locate your delivery is a difficult experience, and going through the claims procedure is much more aggravating.
  • And, despite the fact that there are various alternatives available to reduce the danger of losing internet-delivered parcels, the majority of online consumers still experience some degree of order loss from time to time.
  • Aside from the poor level of protection, the influx of delivery, particularly during the Christmas season, provides excellent possibilities for porch pirates.
  • Approximately half of online buyers (51 percent) report that they have not received packages that they have bought in the recent six months.
  • As a result, around 16 percent of online consumers say that the delivery was stolen, while 29 percent are unsure as to why they were unable to locate the parcel in question.

In spite of the fact that online buyers have the right to claim back any stolen packages, the likelihood of receiving replacements or refunds is highly dependent on the delivery company and whether or not the shipment was insured.

What Do You Do If Someone Steals Your Package?

  • You’ll need to move quickly if you want to make an attempt to recover the package.
  • Check the tracking information provided by your delivery companies to determine whether or not your ordered shipment was delivered successfully to you.
  • In the event that your package was successfully delivered but then taken by porch pirates, you have a number of choices.
  • Among the alternatives available are the following: 1.
  • Contact the authorities.

Package theft should be reported to the local police station as soon as possible, just like any other type of theft.While they won’t be able to do anything without witnesses, they will take note of the occurrence and take steps to prevent it from happening again.If the number of reported incidents in a certain neighborhood is increasing, the police will almost certainly launch an inquiry.Filing a police report will also be useful when filing an insurance claim, since it will serve as documentation.2.Get in touch with the person who sent you the message.

Following the filing of a police complaint, you should contact your online vendor to advise them that your package has not been delivered as promised.The vast majority of well-established organizations are likely to send out replacements right away.However, not all businesses will provide replacements or refunds.As a result, make certain that you have adequate evidence to back your claim.

For example, if you receive a delivery note but are unable to locate the product at the location indicated on the delivery note, snap a picture of the box and submit it in your claims report.You should also include your shipping confirmation number and any extra information that may allow the company to trace your cargo more efficiently.

Contacting USPS about your stolen package

  • The United States Postal Service has a defined reimbursement policy for damaged parcels, but there are no clear protocols in place for stolen items.
  • Therefore, requesting a return for a stolen shipment might be difficult when compared to other types of courier services.
  • If your stolen box was transported and delivered by the United States Postal Service, you should make claims with a tracking number, provide proof of insurance, and any other evidence that can support your claim in court.
  • If your shipment was stolen by the USPS and it was insured, you will receive a refund straight from the courier.
  • It’s important to contact the seller if your item wasn’t insured so that you may get a refund or replacement.
See also:  What Is Driving Assistance Package Bmw?

Contacting FedEx for your stolen package

  • FedEx has a straightforward method for filing a claim for stolen shipments.
  • If you placed an order and delivered any things with FedEx, you may quickly file a claim for a misplaced parcel on the FedEx website.
  • Once you’ve submitted your claim, the courier will respond between five to seven days to fix the issue.
  • Customers, senders, and even third parties have 60 days to make claims for damaged or missing shipments, and they have nine months to file a claim for a FedEx package that has been stolen from them.
  • You should only offer adequate evidence to support your allegation, which may include packaging evidence.

Contacting Amazon for stolen packages

  • Amazon is well-known for its lightning-fast shipping and willingness to replace damaged packages.
  • Consequently, you should have no trouble getting your product refunded or replaced if you receive a delivery notice stating that your package has been delivered but you are unable to locate it.
  • You should notify Amazon within 36 hours of the anticipated delivery date.
  • If your delivery arrives late or if your Amazon package is stolen, Amazon will reimburse you for any difficulty you have experienced.

Contacting UPS for stolen packages

  • In contrast to other courier companies, UPS offers different procedures for lost or stolen items for local and international shipments.
  • It is necessary to call the courier 24 hours after the estimated delivery date in order to report and claim a UPS stolen item.
  • Reclaiming shipping reimbursements for foreign shipments may be a difficult process.
  • As a result, you may be unable to register claims and receive refunds or replacements for packages that have been damaged or stolen.
  • Once you have filed a claim for a missing parcel, the courier will investigate the situation before giving a reimbursement to you.

If your stolen package was sent to you by friends or family members, please notify them that the package was not delivered as expected.They can make contact with the shipping company and assist them in tracking the cargo.

7 Steps to Prevent Package Theft

While there are no foolproof safeguards you can take to ensure that your shipment does not be lost or stolen, there are steps you may do to reduce the likelihood of this happening. The seven tactics listed below might assist you in preventing parcel theft.

1.Schedule deliveries with the shipping courier

  • The delivery of your packages is difficult to predict when they will arrive at your home.
  • Fortunately, you may make a reservation with the shipping company in order to ensure that the delivery will be delivered at a specific time.
  • Similarly, if you aren’t home, you can postpone your delivery or request that it be kept for you.
  • Shipping firms do not charge any costs for scheduling notifications; however, they do charge fees for canceling or rescheduling a delivery.

2. Contact couriers to keep your packages hidden

  • You may work with your couriers and shipping providers to ensure that your items are sent out of sight once they have been delivered.
  • Because it is impossible to coordinate such details when placing an order online, the best choice is to provide a note with your purchase indicating particular delivery instructions.
  • Delivery drivers may be ready to conceal packages if you specify that they should be hidden during delivery.
  • Their hiding place might be either at the rear of your house or within your front porch.

3. Schedule in-person delivery

  • Another excellent method of avoiding porch pirates is to arrange for someone to personally accept your delivery.
  • As a result, be certain that you notify the shipping firm that you require a signature during delivery and that someone is present at the address where the package is scheduled to be delivered.
  • If you spend most of your time away from home, you can specify your place of employment as the intended shipping address.

4. Leverage a lockbox service

  • The use of a lockbox service is another method of preventing your delivered items from being stolen by porch pirates.
  • A similar service is provided by Amazon locker and other lockbox service providers, which are available in convenience shops and eCommerce stores.
  • For those who dislike picking up their mail at the post office, you can invest in a secure lockbox that can be placed directly in front of your door.

5. Use Amazon Key for safe deliveries

  • As an added bonus, taking use of the Amazon key offers significant convenience aside from the lockbox services.
  • The shipping delivery team will be able to enter your home through your garage or front door after receiving this information.
  • While it may appear that Amazon poses a big security concern, the company offers various alternatives to keep your house and deliveries safe.
  • Amazon will send notifications to your smartphone as soon as the package is delivered, and the delivery will be recorded using the attached camera, giving you piece of mind.
  • It is just a constraint of this solution that you must invest in a smart lock as well as a networked camera.

6. Collaborate with your neighbors

  • Your neighbors who are at home during the day may be willing to assist you by picking up deliveries on your behalf if you have a good working connection with them.
  • Ideally, you should provide them with something in return, which may vary based on your previous connection.
  • In a similar vein, if your shipments have been taken, you may work with your neighbors to acquire video evidence that may be useful in tracking down porch pirates and filing insurance claims.

7. Install a security camera

Installing surveillance cameras is perhaps the most straightforward method of keeping porch pirates at bay. To their benefit, a diverse range of security cameras are now accessible on the market that are both dependable and simple to install. Installing surveillance cameras in a prominent location would not only deter package theft, but it will also frighten away the porch pirate.

Easyship Adds a Layer of Security

  • Even though packages will go missing from time to time, there are precautions you can do to safeguard yourself or your clients in the event that this happens.
  • You may take use of capabilities such as the following while using Easyship: Tracking that is up to date: Easyship tracking, which is updated at each stage of the delivery process, offers clients with the most up-to-date and relevant information, allowing them to have peace of mind and get clear instructions for a flawless delivery.
  • Insurance for Shipments: Use our insurance option, which is available at a reasonable cost, to give yourself piece of mind while shipping.

Take Precautions and Know What to Do

  • Despite the burgeoning eCommerce industry, online customers are sometimes rendered helpless when confronted by striking porch pirates.
  • It may be really difficult to go through such an ordeal.
  • The most effective method of avoiding package loss is to track your shipments.
  • You’ll know exactly when your online orders will arrive at their destination if you have a tracking number.
  • If you are rarely at home, try having your orders delivered to a location other than your house, such as your workplace or another location where you spend more time.

You should also insure your parcels and register a claim with the appropriate authorities in order to receive payment for the products you have purchased.Sign up with Easyship now to see a significant increase in your eCommerce shipping.

Stolen Packages FAQ

Should I report a stolen package to the police?

Yes. In the event that your shipments have been stolen, it is essential to notify the authorities. This will assist the police in implementing steps to prevent porch pirates away from your home as well as identifying increasing problems in your neighborhood.

What does a porch pirate mean?

Porch pirates are just robbers that steal delivery items from people’s homes through their front doors. These criminals can either pick up packages that are left unattended by the homeowner or use manipulative approaches such as impersonating recipients to sign off on delivery or having youngsters pick up the parcels from the porch to make their way inside.

Who is responsible for stolen packages?

  • It might be difficult to determine who is responsible for stolen shipments.
  • In the majority of circumstances, the seller is liable for the delivery until they are dropped off at the location specified by the client.
  • Following confirmation of delivery by the shipping company, the parcel is no longer in the possession of the online shopper.
  • However, some carriers and merchants are willing to deal with receivers if they discover that their items have been lost or stolen.

Do companies replace stolen packages?

Yes. A method for submitting claims for refunds or replacements if your product is stolen or disappears from the scheduled delivery location is in place with the majority of shipping firms.

Does Amazon reimburse for stolen packages?

You can never be certain that you will receive a reimbursement from Amazon, just as with other eCommerce companies. Because the vast majority of Amazon sellers are third parties, you should alert the seller immediately if your delivery is stolen. Unless you obtain a replacement or refund from the vendor, you may be able to request a refund through Amazon.

Is it possible to sue FedEx for a botched delivery?

  • I was in the process of mailing some pricey items to a customer.
  • My end, I requested signature confirmation (of which I have documentation) in order to be covered by insurance.
  • Not only did FedEx fail to collect a signature, but they also left the item at the front door without ensuring that the product had been delivered to the intended recipient.
  • Aside from that, their online monitoring program had a ″glitch″ in it, which stated that the box had been delivered properly, but to the wrong state.
  • They say it was delivered to the correct location, but they are unable to provide proof.

The shipment had been stolen, and a charge-back request had been lodged against the buyer’s credit card account.I required signature confirmation as well as evidence of delivery in order to get my insurance proceeds.What should I do in this situation?Asked on January 14, 2013 in the categories Business Law, New Jersey, and Technology.


S.L,. Member, California Bar / FreeAdvice Contributing Attorney

  • Answer provided nine years ago by contributor.
  • FedEx might be sued for breach of contract and carelessness, among other things.
  • Your lawsuit will contain different causes of action (claims) for each of them.
  • The failure to collect the signature assurance and the failure to certify that the product was delivered to the proper person would constitute a breach of contract.
  • Negligence is defined as the failure to use reasonable caution (that degree of care that a reasonable delivery service would have exercised under the same or similar circumstances to prevent foreseeable harm).

The obligation (of due care) specified above, as well as the breach of duty (failure to exercise due care), the actual cause, the proximate cause, and damages, will all need to be proven.The actual cause is that if it hadn’t been for FedEx, the package would have been stolen.If the response is no, it has been determined that there is a legitimate cause.The term ″proximate cause″ refers to whether there have been any unanticipated, intervening events that have resulted in FedEx being released from obligation.If the response is no, it has been determined that the proximate cause was the accident.The amount of monetary compensation you are seeking in your case is referred to as the damages.

Your losses would be limited to the value of the shipment that was lost.NOTICE OF IMPORTANCE: The above-mentioned answer(s) are supplied solely for the purpose of general information.The attorney who provided the response was not acting as the attorney for the person who submitted the question, nor was he or she in any kind of attorney-client relationship with the person who submitted the question.Laws might differ from one state to another, and they can even alter over time.

Tiny alterations in the facts, or omission of a fact from a question, can frequently alter the outcome of a legal case or the conclusion of an attorney.If the attorney has been verified by AttorneyPages.com as having been admitted to practice law in at least one jurisdiction, it is possible that he or she is not authorized to practice law in the jurisdiction mentioned in the question, nor is he or she necessarily experienced in the area of law referred to.In contrast to the material in the Answer(s) above, on which you should NOT depend, we recommend that you employ an attorney to represent you in order to receive personal counsel you can rely on.

Who is Responsible for Package Theft and What is Being Done about It?

  • ″Why me?″ is a question that many Americans who have been the victim of parcel theft have asked themselves. A frustrating experience is having a package stolen from your doorstep, which results in a sequence of actions to replace it or get your money back. Moreover, there are other issues such as: Do I report it?
  • Who do I contact—the delivery company or the retailer?
  • Will I be able to have it replaced or get my money back?
  • Who took it?
  • and many more.

At the end of the day, the question is: who is accountable for package theft, and what is being done to combat it? Despite the fact that there is no definitive solution, having a deeper look at some of the main components may be beneficial.

Who is Responsible?

  • The Seller, the Delivery Company, and the Buyer are the three primary parties engaged in the delivery of a shipment to a customer.
  • Unfortunately, if the shipment is unable to be recovered, there are no clear rules that place the onus on any one party to compensate the customer.
  • UPS advises that you contact the seller.
  • Despite the fact that UPS has a fantastic tracking system that allows you to follow parcels nearly to the minute, once a product is delivered, UPS no longer accepts responsibility for it.
  • If the shipment cannot be located, the company suggests that the consumer contact the sender of the product.

According to this assistance post on their website: DeliverySafe safeguards your package and food deliveries from theft, inclement weather, and deterioration.If you are still unable to locate the package, contact the sender of the box to request that a UPS trace procedure be initiated on their behalf.The sender will then contact you to provide an update on the status of your shipment.An item on wusa9.com claims that UPS expressly specifies that company is not financially accountable for the following: ″If an item has been successfully delivered, UPS will not be responsible for the compensation,″ stated Dawn Wotapka, a spokesman for the shipping company UPS.″We recommend that the customer file a police complaint, which may then be presented to the merchant for consideration of a possible compensation.″ After delivery, the United States Postal Service (USPS) claims there

Leave a Reply

Your email address will not be published.