- Track the package. If you suspect your package was stolen, the first thing you should do is check your purchase confirmation email for tracking information.
- Check if your neighbors saw it or held onto it for you. If you’ve verified that the item was delivered, check with your neighbors.
- Contact the seller or retailer. If it appears that your package has been stolen, contact the seller or retailer that sold you the item.
- File a claim with the shipping company. Sometimes, retailers try to shift responsibility to the shipping company or require you to file a complaint and wait a certain
- Use the purchase protection features on your credit card.
Whether you think your neighbor stole your parcel or someone else, you can frequently get a refund or a replacement from the sender or delivery company.
- Contact the Sender.
- Report It to FedEx, UPS or USPS.
- Report the package theft to Amazon.
- File a Police Report for the Stolen Package.
- Talk to Your Credit Card Company.
What do I do if USPS loses my package?
If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.
What happens if my package is stolen from my porch?
What Happens If My Packages are Stolen? – Refund Retriever If your package was successfully delivered and then stolen from your porch, you have a couple of options. FedEx, UPS, Amazon and USPS all have channels
What happens to stolen packages once they’re dropped off?
In most cases, delivery companies and retailers don’t take responsibility for stolen packages once dropped off. Some might not also offer to replace the stolen products. The guide below provides insights that will help you handle missing or stolen packages.
How to file a claim if your package is stolen?
What to do when packages are lost or stolen?
How do I report a stolen Amazon package?
Porch Pirates: 6 Steps to Take if Your Package Is Stolen
According to a survey commissioned by ValuePenguin, nearly four out of every ten customers has had a package stolen before it could be delivered to them.While the quantity of deliveries increases over the Christmas season, this data serves as a reminder to consumers that package theft is a widespread problem throughout the year, regardless of the season.If you’ve been unfortunate enough to have a parcel stolen from your front door, here’s what you should do to recover your package.
What to do if a package is stolen from your porch
If your mail has been stolen, you must follow these procedures in order to be paid or to get a substitute item.
Step 1: Track the package
First and foremost, if you have reason to believe your product has been stolen, you should look for tracking information in the email you received upon purchase.Typically, you will be provided with a tracking number, which you may use to keep track on the progress of your order throughout shipment.Sometimes all you need to do is click on this number or button, but other times you may need to copy the number and input it on the retailer’s or shipping company’s website, depending on the situation.
- For shipments to be delayed, especially during high shipping seasons such as the holidays, this is to be expected.
- The shipment status will inform you of the location where your package was last recorded as well as the date on which it was delivered to the shipping destination.
- If the item is indicated as having been delivered, go to step 2.
- Otherwise, proceed to step 3.
Step 2: Check if your neighbors saw it or held onto it for you
Check with your neighbors to see if the item has been delivered once you’ve verified that it has.It’s humiliating to lash out at a customer service agent only to realize that the sweet lady next door noticed your shipment and grabbed it to save it from being stolen or rained on while you were away.Even if they don’t have your package, it’s possible that your neighbors saw it earlier in the day and are unaware of it.
Step 3: Contact the seller or retailer
- Immediately notify the vendor or shop that sold you the goods if it looks that your shipment has been stolen or misplaced.
- When it comes to dealing with stolen property, different merchants have different rules and procedures in place, but you are normally entitled to a refund or a replacement.
- Amazon’s ″A-to-Z Guarantee Protection″ provides coverage for the majority of stolen packages.
- Purchases that are labeled as ″fulfilled by Amazon″ are sometimes derived from retail partners known as ″Amazon Sellers,″ rather than from Amazon itself.
- (You should be aware of this at the time you place your purchase for the item).
- It is mandatory for you to contact the Amazon Seller in order to try to resolve the issue with them if this is the situation with your purchase, according to Amazon.
You may make a claim with Amazon if you’ve waited more than two business days for a response or if the seller is being unhelpful.Amazon would most likely offer a refund in this case, as well.In many circumstances, stores will agree to send you a new item within a short period of time.However, if they refuse to accept responsibility and give a replacement, there are still certain actions you may take to obtain recompense.
Step 4: File a claim with the shipping company
- Occasionally, stores may attempt to transfer responsibility to the shipping provider or will need you to make a complaint and wait a specific number of days before learning for definite whether your shipment will or will not be delivered.
- If you find yourself in this situation, you may wish to submit a claim with the shipping business as well, just to be safe.
- UPS, FedEx, the United States Postal Service, and DHL all have online claims processes that you may use to report your lost item, and you can also call them to report your missing item.
Step 5: Use the purchase protection features on your credit card
- When you use a credit card to make a purchase, many issuers will provide purchase protection that will repay you if an item is stolen.
- This is true as long as the item was paid wholly with that credit card and the card issuer is contacted within a certain timeframe.
- Check the website of your credit card provider to see whether this coverage is available and to learn how to make a claim.
- Some credit card providers, however, do not provide coverage for high-value products (usually anything that is worth more than $500 to $1,000).
- Depending on the company, they may ask you to submit a police complaint before they can issue your refund.
- Finally, credit card purchase protection is sometimes referred to as ″secondary coverage,″ which indicates that it only kicks in after you’ve previously used main coverage, such as homeowner’s or renters insurance, to safeguard your purchases.
This takes us to the sixth step.
Step 6: Claim high-value items with your homeowners insurance
- The majority of homeowners and renters insurance plans include coverage for stolen shipments.
- Unfortunately, this is only beneficial for items that are more valuable than your deductible.
- Given that the majority of homes insurance deductibles range between $500 and $2,000, submitting a claim for the majority of stolen shipments will be a waste of time.
- However, even if the value of the lost item exceeds the deductible, you’ll need to consider the risk that your homes insurance provider would raise your rates as a result of your claim, not to mention the inconvenience of submitting the claim itself.
How to prevent package theft
When a package is stolen, it may be quite stressful, and the claims procedure can be much more unpleasant. If you wish to reduce the likelihood of losing shipments while you’re away from home, consider the following solutions for protecting your packages while you’re gone.
Schedule for in-person delivery
- The most effective method of preventing mail theft is to personally accept your shipments.
- To do this, either notify your postal service business that you require a signature for delivery or arrange for your mail to be carried to a location where someone is constantly on hand.
- Consider asking a neighbor if they would be willing to accept delivery if you are frequently away from home.
- Alternatively, if it is acceptable to your business and your shipment is modest, you can choose your office as the delivery destination.
Use a lockbox service
- When using a service such as Amazon Locker, you may have goods delivered to a lockbox, which will help to prevent mail from being stolen.
- In addition, several supermarket and convenience stores provide this sort of service, or you may have your box delivered to your local UPS or USPS center and pick it up when you get to that location.
- A combination-protected lockbox that stands on your doorstep and safeguards your parcels until you return home is an option if you prefer a shorter journey than driving to the post office.
Insure your packages
Whenever you purchase a high-value item online, such as a new iPhone or iPad, spend a few additional dollars for delivery insurance to protect your investment. Typically, you may accomplish this either directly with the seller or through the delivery company.
Install a security camera
- There are various low-cost home security cameras that are simple to install around the perimeter of your property, including bullet cameras.
- Most of these cameras are compatible with your WiFi network and even have a smartphone app, allowing you to keep track of parcels left during the day.
- The sheer appearance of these cameras may be enough to deter would-be porch pirates, but even if it isn’t, you’ll still have proof to use as the basis for a police report if necessary.
- As an extra benefit, adding these cameras may entitle you to a reduction on your homes insurance.
What is the value of stolen packages, and what steps have been taken by consumers?
- In accordance with a survey commissioned by ValuePenguin, parcel theft has touched more than 40% of all Americans at some time during their lives. More than 5 out of 10 buyers reported having more than one package stolen in the previous 12 months, resulting in an average loss of $106 per home in that time period. When applied to the total number of households in the United States as determined by the Census Bureau, these averages show that porch piracy cost U.S. consumers more than $7.4 billion in the previous year: In the last year, there were an estimated 144 million victims
- the average loss per home was $106
- and the estimated value of stolen products in the last year was $7.4 billion.
- Despite the high number of burglaries, over three-quarters of Americans said they have done nothing to safeguard their deliveries against theft in the future — including more than half of respondents over the age of 55 who said they have done nothing.
- It is estimated that nearly two out of every three robberies occurred directly outside the victims’ houses, thus it is wise to take several safeguards to deter bold would-be burglars.
What to Do If You Have a Lost or Stolen Package
- Continue to the main content Expert in security, safety, and technology reporting More information can be found at http://www.nytimes.com/news/business/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/ Packages might go misplaced from time to time.
- We have to admit that most of the time when you’re looking for a lost package, it’s because someone has taken it from your front door and taken off.
- Almost 26 million shipments were stolen in the United States in 2017.
- ¹ You can follow these methods to get your package stolen back, track down the burglar, or frighten off porch pirates before they do their heinous act of vandalism.
- To see more videos like this one, make sure to subscribe to our YouTube channel.
- Learn how to keep your house, your loved ones, yourself, and your valuables safe from harm’s way.
Here’s what to do if a package is stolen
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What to do if your package is stolen
- If you have a genuine suspicion that you have been hit by a porch pirate and that something has been taken from your stoop, call the authorities and submit a police complaint for the stolen parcel with the police department where you live.
- If there are no witnesses, they will be powerless to prevent the incident, but they will make a record of it.
- Keep in mind to give the cops any film you have from your doorbell camera if you have it.
- You should also inform them of the time the delivery provider said your box was delivered and the time you discovered it had gone missing.
- The police will be more likely to investigate and apprehend the package thieves if they hear from other people in your neighborhood who are experiencing the same difficulties as you.
- Filing a police report may also be beneficial if you want to file an insurance claim for the delivery that was not received.
Watch out for post-pandemic porch pirates
- Package theft increased dramatically across the country, from Buffalo, New York, to Eugene, Oregon, as more people were compelled to purchase online as a result of the outbreak. And the epidemic porch pirates came up with some ingenious solutions. Theft of packages was committed by a group of women in Kennewick, Washington, who disguised themselves as nurses. Another package thief struck in Pennsylvania, this time stealing the ashes of a loved one off the doorstep. Even if the epidemic is slowing down, we recommend that you exercise greater caution. Keep track of each and every package
- Take delivery of items as soon as you receive a delivery notification
- check to see if your video doorbell or security camera is sending you motion alerts
- use delivery lockers if you have the option
- The majority of the time, a misplaced shipment is something you specifically requested. If this is the case, you should contact the vendor and inform them that your product has not been delivered as expected. Is the seller liable for packages that have been stolen? Maybe. It all depends on the website where you made your purchase and the policies that are in place on that site. You could wish to inquire with the company’s customer care department. In my experience, firms who send out a replacement immediately quickly, without any questions asked, have a high rate of success. However, not every firm will provide you with a replacement item or a refund for your purchase. Keep any evidence that supports your allegation in a safe place. If you receive a notification of delivery, but the package is not where it was supposed to be, take a photo of the situation.
- Keep a record of your order confirmation number and any other information that can assist the company in tracking down your purchase.
- Keep track of delivery numbers and information to provide along to the firm so that it can contact the courier on your behalf.
If the stolen parcel was sent by a friend or family, notify them that it has not been delivered as scheduled.. They can get in touch with the vendor or the courier to see if they can figure out what went wrong.
3. How do I report a stolen package to Amazon?
- Amazon is well-known for its lightning-fast Prime shipping and its ″no questions asked″ mentality, which is essentially true.
- If the tracking information for an Amazon delivery indicates that it was delivered, but you are unable to locate it, you should be able to obtain a refund rather quickly and simply.
- After 36 hours have gone since the estimated delivery date of the stolen Amazon shipment, you should call Amazon to report the theft.
- If your products are delivered late, the shipping company will normally reimburse your account for the inconvenience.
- You won’t have to worry about dealing with third-party merchants (or even their own services) because the corporation will manage everything for you.
4. How do I report a stolen FedEx package?
- FedEx makes it simple to file a claim for a misplaced shipment.
- If you bought or mailed something from the United States via FedEx, you may make a FedEx stolen parcel claim online to get your goods back.
- FedEx is also a rather quick delivery service.
- In most cases, claims are resolved within five to seven business days of being filed.
- When it comes to filing a claim for damaged or missing materials, you’ll have 60 calendar days to do so as either the sender or the recipient.
- For lost item claims, you’ll have up to nine months to file them.
However, make sure to save all packaging and evidence in case FedEx want to inspect them.
5. How do I report a stolen package to UPS?
- In the event of a shipment being lost or stolen, UPS provides varying insurance based on whether your package was sent within the United States or worldwide.
- For domestic shipments, if you place an order and it doesn’t arrive, you won’t be able to make a missing package claim until 24 hours after the delivery was meant to arrive.
- Product claims for items acquired from outside the United States are more difficult to process.
- You will not be able to register a claim for certain items, and it may be difficult to obtain a refund or replacement for them.
- All of the assertions are as follows: UPS will examine your claim for a lost shipment as soon as you file it.
- It might be difficult to determine if a shipment has been misplaced or stolen.
Regardless, all undeliverable shipments, for whatever reason, are dealt with in this manner.If you ordered the merchandise, you need get in touch with the vendor, since UPS would give the refund to them instead of the purchaser.
6. Contact USPS about a stolen package
- Because it is more difficult to submit a claim with the USPS than it is with other carriers, parcels stolen or lost by the USPS can be more difficult to track down than goods lost by other carriers. While the company’s procedure for reimbursing damaged parcels is well defined, the procedure for reimbursing stolen mail is not. If your parcel was mailed and delivered by the United States Postal Service, but it has not arrived, you will need to make a claim. Prepare the tracking number in advance
- Be prepared to present proof of insurance coverage.
- If at all feasible, obtain documentation demonstrating the item’s worth.
If your shipment has been stolen and there is evidence, you should snap photographs and submit them as evidence as well. If your item was insured by the United States Postal Service, you should be able to request a reimbursement straight from USPS. Generally speaking, if your shipment was stolen by the USPS, you should be able to get a replacement or a refund through the vendor.
What you can do to prevent package theft (or track down those porch pirates!)
- You should take use of whatever cameras you have, whether they be doorbell cameras or outside security cameras.
- If a shipment is not delivered as promised, keep an eye out for it on video.
- The parcel may be checked to see if it was delivered by the carrier or if it was taken by someone else.
- If you see a theft, you should contact your local police station.
- Alternatively, if you can demonstrate that no one ever showed up at your door, the carrier (if you’re the shipper) or shipper (if you’re the recipient) will be required to repay you the money you paid.
- Installing a camera on your porch will provide you with proof of delivery or theft.
These days, there is a wide selection of smart doorbells and home security cameras to choose from.Some use applications to give out fast notifications, while others just capture video footage.
2. Shine a light on the situation
Porch pirates like to remain hidden in the shadows. Install a motion-activated light on your porch to deter burglars from entering your home. Motion light and security camera combinations are also available on the market. You’ll have a visually stunning deterrent as well as a method to catch the perpetrators in the act.
Tell us about your lost or stolen package experience
- Being a victim of package theft is never enjoyable, and dealing with defective carriers is even worse.
- We hope that this guidance will assist you in taking precautionary actions, obtaining a refund, or obtaining a replacement as fast as possible.
- If you have any tips on how to recover a misplaced or stolen parcel, please share them with us in the comments section below!
- It’s always beneficial to hear first-person recollections of events.
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Rebecca is the chief safety reporter and in-house expert at SafeWise.com.She has worked in the industry for over a decade.She has worked as a writer and blogger for more than 25 years, with the last eight years devoted to issues of home and community safety.Month after month, Rebecca spends dozens of hours combing over crime records and detecting trends.Her safety expertise is in high demand by periodicals, broadcast journalists, non-profit organizations, podcasts, and other media outlets, among other things.
Among the publications that have featured her professional advice and analysis are TechCrunch, The Washington Post, The Chicago Tribune, The Miami Herald, NPR, HGTV, MSN, Reader’s Digest, and Real Simple, in addition to an ever-growing archive of radio and television clips.Return to the top of the page
What Happens If My Packages are Stolen?
- With the advent of Black Friday and the Christmas season, there will almost certainly be an uptick in the number of parcels taken from your porch.
- Porch Pirates will closely follow a delivery vehicle and seize the item as soon as the driver is no longer visible on the road.
- According to a research by August Home Inc, approximately 11 million homes in the United States have had a package stolen in the last year.
- With each passing year, the amount of Christmas shipping that is done online grows.
- Nearly 70% of homes expect to get parcels over the Christmas season, with three out of five customers receiving more deliveries during this period of time than at any other time of the year, according to the National Retail Federation.
- What steps should you take to keep your shipments safe, and what should you do if you become a victim of a porch pirate?
Several solutions are available to you if your box has been successfully delivered but subsequently stolen from your front porch.If you receive a package through the United States Postal Service, you can submit a complaint with the United States Postal Inspection Service.The United States Postal Service will begin the claims procedure for you.If your shipment was delivered by a different carrier, you should contact the sender of the package to begin the tracking procedure with UPS or FedEx.The sender will then contact you to provide an update on the status of your shipment.
Notify your local police agency about the theft by calling them on their phone number.Theft protection is provided by several credit card issuers, including American Express, for users who charge a covered purchase that is later discovered to be stolen.If you have any questions about the coverage, you should contact your credit card company.
1. Security camera
- There are several security cameras available on the market, such as the Ring Video Doorbell.
- When someone rings your doorbell or activates the motion sensors embedded into the device, you will receive rapid notifications.
- Using Ring’s two-way communication, you may instruct your courier on where to hide your parcels or alert pirates that they are being recorded.
- The film captured by a security camera might be used to prove that the theft occurred.
- In my neighborhood’s NextDoor.com site, I’ve already seen neighbors upload video recordings of package theft obtained from their Ring doorbells, which I’ve found to be quite disturbing.
2. UPS access point delivery
- In addition to Ring Video Doorbell, there are many more security cameras available.
- When someone rings your doorbell or activates the motion sensors embedded into the device, you’ll receive quick notifications.
- Using Ring’s two-way communication, you may instruct the courier on where to hide your parcels or notify pirates that they are being recorded.
- If a security camera was used to record the theft, the film might be used as proof.
- In my neighborhood’s NextDoor.com site, I’ve already seen neighbors upload video recordings of package theft obtained from their Ring doorbells, which I’ve found to be really disturbing.
3. Amazon Locker
- Amazon.com also provides an alternative to traditional home delivery services.
- Instead of entering a shipping address during the checkout process, choose to have your order delivered to an Amazon Locker.
- This is a self-service kiosk that allows you to schedule a later time to pick up your item from.
- You’ll receive an e-mail notification after your box has been delivered to the Amazon Locker, which will include a unique pickup code as well as the address and hours of operation for the Locker location you selected.
- Pickup of all packages delivered to Amazon Locker locations must occur within three business days of the delivery.
4. UPS My Choice
UPS My Choice is a free service that allows recipients to have greater choice over their delivery. More information may be found here.
Declared Value Coverage (Shipping Insurance)
- FedEx, UPS, and the United States Postal Service (USPS) all provide additional declared value coverage, with the first two carriers giving up to $100 in free coverage with ground and express services, respectively.
- It is possible for shippers to lower the cost of extra insurance coverage by looking into alternative insurance choices that are available to them.
- U-Pic is a shipping insurance firm that provides coverage for goods that are transported by the major shipping companies around the world, including the United States.
- Shippers of all sizes may save up to 85 percent on shipping insurance and parcel insurance by using the shipping insurance and parcel insurance coupons.
- UPS, FedEx, USPS, and DHL are all accessible for delivery.
- When it comes to misplaced parcels, U-PIC never demands a police complaint.
Shipping Insurance Best Practices
- One of the finest practices for making a claim is to make sure that all necessary papers are submitted at the time of filing the claim.
- Among the more specific best practices are: – Always submit the buyer’s statement of loss/damage AND the invoice at the time the claim is filed – If the claim is for a damaged item, make sure either the shipper or the recipient holds onto the package until the claim is resolved – Use U-24/7 PIC’s Claim Status page to monitor the progress of your claim The auditing of FedEx and UPS parcel invoices is the major emphasis of Refund Retriever.
- After earning his bachelor’s degree from Texas A&M University in 2001, he went on to earn his JD and MBA from the University of Houston in 2004.
- He has been published in Forbes, Entrepreneur Magazine, and a variety of other media, where he has spoken on package auditing, shipping, e-commerce, and other topics.
- Call (800) 441-8085 for additional information or to find out more about the program.
How to Deal with Missing or Lost Shipments
- The following are the main points: An estimated 90,000 shipments missing per day in New York City alone
- Approximately half of online buyers (51 percent) report that they have not received packages they have bought in the recent six months.
- The United States Postal Service (USPS) has a defined reimbursement system for damaged shipments, but there are no clear protocols for stolen items.
- Important Facts: An estimated 90,000 shipments vanish every day in New York City alone, according to estimates.
- Approximately half of online buyers (51 percent) report that they have not received packages they have bought in the recent six months.
- For damaged shipments, the United States Postal Service (USPS) has a defined reimbursement policy, however there are no clear protocols for stolen items.
Table of Contents
01 Is my package missing or has it been stolen? 02 What Should You Do If Your Package Is Stolen by Someone? 03 How to Prevent Package Theft: 7 Steps to Take 04 Easyship provides an additional layer of protection 05 Take Precautions and Educate Yourself on What to Do 06 Stolen Packages Frequently Asked Questions
Is My Package Lost or Stolen?
- Being unable to locate your delivery is a difficult experience, and going through the claims procedure is much more aggravating.
- And, despite the fact that there are various alternatives available to reduce the danger of losing internet-delivered parcels, the majority of online consumers still experience some degree of order loss from time to time.
- Aside from the poor level of protection, the influx of delivery, particularly during the Christmas season, provides excellent possibilities for porch pirates.
- Approximately half of online buyers (51 percent) report that they have not received packages that they have bought in the recent six months.
- As a result, around 16 percent of online consumers say that the delivery was stolen, while 29 percent are unsure as to why they were unable to locate the parcel in question.
- In spite of the fact that online buyers have the right to claim back any stolen packages, the likelihood of receiving replacements or refunds is highly dependent on the delivery company and whether or not the shipment was insured.
What Do You Do If Someone Steals Your Package?
- You’ll need to move swiftly if you want to make an attempt to recover the package.
- Check the tracking information provided by your delivery companies to determine whether or not your ordered shipment was delivered successfully to you.
- In the event that your package was successfully delivered but then taken by porch pirates, you have a number of choices.
- Among the alternatives available are the following: 1.
- Contact the authorities.
- Package theft should be reported to the local police station as soon as possible, just like any other type of theft.
While they won’t be able to do anything without witnesses, they will take note of the occurrence and take steps to prevent it from happening again.If the number of reported incidents in a certain neighborhood is increasing, the police will almost certainly launch an inquiry.Filing a police report will also be useful when filing an insurance claim, since it will serve as documentation.2.Get in touch with the person who sent you the message.
Following the filing of a police complaint, you should contact your online vendor to advise them that your package has not been delivered as promised.The vast majority of well-established organizations are likely to send out replacements right away.However, not all businesses will provide replacements or refunds.As a result, make certain that you have adequate evidence to back your claim.For example, if you receive a delivery note but are unable to locate the product at the location indicated on the delivery note, snap a picture of the box and submit it in your claims report.You should also include your shipping confirmation number and any extra information that may allow the company to trace your cargo more efficiently.
Contacting USPS about your stolen package
- The United States Postal Service has a defined reimbursement policy for damaged parcels, but there are no clear protocols in place for stolen items.
- Therefore, requesting a return for a stolen shipment might be difficult when compared to other types of courier services.
- If your stolen box was transported and delivered by the United States Postal Service, you should make claims with a tracking number, provide proof of insurance, and any other evidence that can support your claim in court.
- If your shipment was stolen by the USPS and it was insured, you will receive a refund straight from the courier.
- It’s important to contact the seller if your item wasn’t insured so that you may get a refund or replacement.
Contacting FedEx for your stolen package
- FedEx has a straightforward method for filing a claim for stolen shipments.
- Thus, if you placed an order and delivered any of the products through FedEx, you may quickly file a claim for a lost shipment using the FedEx website.
- Once you’ve submitted your claim, the courier will respond between five to seven days to fix the issue.
- Customers, senders, and even third parties have 60 days to make claims for damaged or missing shipments, and they have nine months to file a claim for a FedEx package that has been stolen from them.
- You should only offer adequate evidence to support your allegation, which may include packaging evidence.
Contacting Amazon for stolen packages
- Amazon is well-known for its lightning-fast shipping and willingness to replace damaged packages.
- Consequently, you should have no trouble getting your product refunded or replaced if you receive a delivery notice stating that your package has been delivered but you are unable to locate it.
- You should notify Amazon within 36 hours of the anticipated delivery date.
- If your delivery arrives late or if your Amazon package is stolen, Amazon will reimburse you for any difficulty you have experienced.
Contacting UPS for stolen packages
- In contrast to other courier companies, UPS offers different procedures for lost or stolen items for local and international shipments.
- It is necessary to call the courier 24 hours after the estimated delivery date in order to report and claim a UPS stolen item.
- Reclaiming shipping reimbursements for foreign shipments may be a difficult process.
- As a result, you may be unable to register claims and receive refunds or replacements for packages that have been damaged or stolen.
- Once you have filed a claim for a missing parcel, the courier will investigate the situation before giving a reimbursement to you.
- If your stolen package was sent to you by friends or family members, please notify them that the package was not delivered as expected.
They can make contact with the shipping company and assist them in tracking the cargo.
7 Steps to Prevent Package Theft
If you want to ensure that your shipment does not be lost or stolen, there are no perfect safeguards you can take. However, there are steps you may do to make it less probable. The seven tactics listed below might assist you in preventing parcel theft.
1.Schedule deliveries with the shipping courier
- The delivery of your packages is difficult to predict when they will arrive at your home.
- Fortunately, you may make a reservation with the shipping company in order to ensure that the delivery will be delivered at a specific time.
- Similarly, if you aren’t home, you can postpone your delivery or request that it be kept for you.
- Shipping firms do not charge any costs for scheduling notifications; however, they do charge fees for canceling or rescheduling a delivery.
2. Contact couriers to keep your packages hidden
- You may work with your couriers and shipping providers to ensure that your items are sent out of sight once they have been delivered.
- Because it is impossible to coordinate such details when placing an order online, the best choice is to provide a note with your purchase indicating particular delivery instructions.
- Delivery drivers may be ready to conceal packages if you specify that they should be hidden during delivery.
- Their hiding place might be either at the rear of your house or within your front porch.
3. Schedule in-person delivery
- Another excellent method of avoiding porch pirates is to arrange for someone to personally accept your delivery.
- As a result, be certain that you notify the shipping firm that you require a signature during delivery and that someone is present at the address where the package is scheduled to be delivered.
- If you spend most of your time away from home, you can specify your place of employment as the intended shipping address.
4. Leverage a lockbox service
- The use of a lockbox service is another method of preventing your delivered items from being stolen by porch pirates.
- Through Amazon locker and other lockbox service providers, convenience shops and eCommerce retailers are able to give such services to their customers.
- For those who dislike picking up their mail at the post office, you can invest in a secure lockbox that can be placed directly in front of your door.
5. Use Amazon Key for safe deliveries
- As an added bonus, taking use of the Amazon key offers significant convenience aside from the lockbox services.
- The shipping delivery team will be able to enter your home through your garage or front door after receiving this information.
- While it may appear that Amazon poses a big security concern, the company offers various alternatives to keep your house and deliveries safe.
- Amazon will send notifications to your smartphone as soon as the package is delivered, and the delivery will be recorded using the attached camera, giving you piece of mind.
- It is just a constraint of this solution that you must invest in a smart lock as well as a networked camera.
6. Collaborate with your neighbors
- Your neighbors who are at home during the day may be willing to assist you by picking up deliveries on your behalf if you have a good working connection with them.
- Ideally, you should provide them with something in return, which may vary based on your previous connection.
- In a similar vein, if your shipments have been taken, you may work with your neighbors to acquire video evidence that may be useful in tracking down porch pirates and filing insurance claims.
7. Install a security camera
Installing surveillance cameras is perhaps the most straightforward method of keeping porch pirates at bay. To their benefit, a diverse range of security cameras are now accessible on the market that are both dependable and simple to install. Installing surveillance cameras in a prominent location would not only deter package theft, but it will also frighten away the porch pirate.
Easyship Adds a Layer of Security
- Even though packages will go missing from time to time, there are precautions you can do to safeguard yourself or your clients in the event that this happens.
- You may take use of capabilities such as the following while using Easyship: Tracking that is up to date: Easyship tracking, which is updated at each stage of the delivery process, offers clients with the most up-to-date and relevant information, allowing them to have peace of mind and get clear instructions for a flawless delivery.
- Insurance for Shipments: Use our insurance option, which is available at a reasonable cost, to give yourself piece of mind while shipping.
Take Precautions and Know What to Do
- Despite the burgeoning eCommerce industry, online customers are sometimes rendered helpless when confronted by striking porch pirates.
- It may be really difficult to go through such an ordeal.
- The most effective method of avoiding package loss is to track your shipments.
- You’ll know exactly when your online orders will arrive at their destination if you have a tracking number.
- If you are rarely at home, try having your orders delivered to a location other than your house, such as your workplace or another location where you spend more time.
- You should also make sure that your products are delivered safely and that you file a claim to receive reimbursed for the items you have purchased.
Sign up with Easyship now to see a significant increase in the efficiency of your eCommerce shipping.
Stolen Packages FAQ
- Should I notify the authorities about a stolen package?
- In the event that your shipments have been stolen, it is essential to notify the authorities.
- This will assist the police in implementing steps to prevent porch pirates away from your home as well as identifying increasing problems in your neighborhood.
- What exactly does the term ″porch pirate″ mean?
- Porch pirates are just robbers that steal delivery items from people’s homes through their front doors.
These burglars can either pick up packages that are left unattended by their owners or use manipulative strategies such as impersonating recipients to sign off on deliveries or having children pick up parcels from the front porch, among other things.Who is liable for packages that have been stolen?It might be difficult to determine who is responsible for stolen shipments.In the majority of circumstances, the seller is liable for the delivery until they are dropped off at the location specified by the client.Following confirmation of delivery by the shipping company, the parcel is no longer in the possession of the online shopper.
However, some carriers and merchants are willing to deal with receivers if they discover that their items have been lost or stolen.Do firms replace packages that have been stolen?Yes.A method for submitting claims for refunds or replacements if your product is stolen or disappears from the scheduled delivery location is in place with the majority of shipping firms.Is Amazon liable for packages that have been stolen?You can never be certain that you will receive a reimbursement from Amazon, just as with other eCommerce companies.
Because the vast majority of Amazon sellers are third parties, you should alert the seller immediately if your delivery is stolen.Unless you obtain a replacement or refund from the vendor, you may be able to request a refund through Amazon.
Package Stolen? Here are 5 Ways to Recover Stolen Deliveries
- A growing number of individuals will get parcels through the mail in 2020 compared to 2019.
- This is due to the expansion of e-commerce and increasing online buying due to the coronavirus pandemic.
- Unfortunately, the number of people who have had a parcel stolen has grown throughout this period as well, which is a sad development.
- Despite the fact that package theft is a particularly serious concern during the holiday season, it is critical that you remain attentive in securing your deliveries throughout the year.
What to do if a package is stolen
In this post, we’ll discuss techniques to assist avoid package theft, regardless of whether you live in an apartment or own your house. We’ll also go through some options for locating your shipment if it’s been stolen in the future. Let’s take a look at how to report a stolen item and what you may do in the future to avoid parcel theft in the first instance.
Before You Report Stolen Packages, Ask Around
- We’ve all been in that situation.
- The day after you arrive home from work, you fully anticipate to discover that the box you bought is waiting for you on your front porch.
- After all, you had just gotten a delivery confirmation email a few hours before this conversation.
- When you arrive at your front door and discover that there is no package in sight, it’s natural to become anxious.
- Here are a few things you should consider before jumping to conclusions.
- These procedures might assist to guarantee that you do not begin the process of obtaining a refund when the shipment was not stolen in the first place.
Make Sure That It Was Delivered
If you obtain a delivery confirmation, it is possible that the delivery provider made a mistake in the delivery process. To be sure that your package was delivered at the time and place specified by the tracking service, you can contact the company immediately. It’s always conceivable that something went wrong, so it’s worth double-checking everything first.
Look Thoroughly and Check with Your Roommates or Family Members
- Make a careful inspection of your porch or front step to see whether the parcel was delivered in an odd location.
- It is possible that delivery drivers will attempt to be courteous by placing boxes out of sight in order to assist secure your belongings against theft.
- It’s also conceivable that someone else in your home has already taken possession of the parcel and carried it inside.
- In case a family member or roommate failed to notify you that they had already taken your box in from the porch, check with others in the house.
Check with Your Neighbors
When delivery drivers are concerned that leaving a box at your front door is not secure, they may choose to leave your gift with one of your neighbors. Although it is rare for products to be delivered to the incorrect address, it is conceivable that a neighbor got the box without recognizing it.
Ask Your Neighborhood Watch
- Please contact your local neighborhood watch to inquire whether there has been a recent string of package thefts or if anyone has noticed any suspicious characters around your home.
- If your community has a local neighborhood watch, please contact them to inquire whether there has been a string of package thefts recently or if anyone has noticed any suspicious characters around your home.
- They may be able to provide you with information that may assist you in recovering your stolen property.
Someone Stole Your Package? 5 Ways to Recover Stolen Deliveries
Let’s have a look at what you should do next once you’ve inquired about your bundle with a few people. In many cases, whether you believe a neighbor or someone else took your package, you can obtain a refund or an alternate delivery from the sender or delivery firm in question.
1. Contact the Sender
- Following that, if you have determined that the parcel was delivered but was most likely stolen, the next step is to contact the sender.
- There are a plethora of shops out there that will be eager to collaborate with you in order to address this issue effectively.
- A few of them may even replace or refund your order on the spot, and they may even take on the obligation of negotiating with the shipping business on your behalf.
- Is there anything you can do if the box you’re looking for was shipped by someone other than the shop, such as a friend or a family member?
- It is necessary to contact the sender in this case to ensure that the right address was printed on the label of the package.
- Unfortunately, the only thing you can do if you believe your belongings have been taken is to submit a theft report with the police.
2. Report It to FedEx, UPS or USPS
- Different shipping firms have different procedures for reporting a shipment that has been stolen.
- For FedEx, the procedure is quite straightforward.
- You may file a claim for a misplaced parcel online, which you can complete and submit.
- FedEx typically responds to this type of claim within five to seven business days, depending on the circumstances.
- If UPS delivered your box, you’d have to wait 24 hours after the scheduled delivery time before filing a missing parcel claim with the Postal Service.
- In order to receive a refund, you’ll need to contact the seller, since the reimbursement will be paid to them rather than to you.
For packages that have gone missing because they were sent to a foreign location, it may be difficult to obtain replacements or refunds through UPS.If you have a lost parcel from the United States Postal Service, you must first fill out a Help Request form, which will be forwarded to your local Post Office, which will assist you in locating your item.It is necessary to submit a Missing Mail Search Request with the tracking number, proof of insurance, and proof of the item’s worth if you do not get your package within seven days of it being lost or misdirected.If you have any evidence that the shipment was truly stolen, you should provide it with your application.
3. Report the package theft to Amazon
- Despite the fact that this point technically falls under the ″contact the sender″ section, Amazon is by far the largest online retailer in the world, and thus deserves to be discussed separately.
- Fortunately, Amazon makes obtaining a reimbursement for misplaced items a simple process.
- You can contact Amazon once 36 hours have passed since the package was supposed to have arrived if the tracking software indicates that it arrived but you did not physically receive it, or if the package was stolen from your home.
- Even if the merchandise was shipped by a third-party vendor, Amazon would still handle the refund.
4. File a Police Report for the Stolen Package
- Consider the following procedure for notifying the authorities of a missing parcel.
- Unfortunately, if there are no witnesses and you do not have a doorbell camera or an outside security camera, the police are unlikely to be able to do much to help you in this situation.
- If there have been recent package thefts in your neighborhood, there is a greater possibility that the authorities will examine the problem.
- If you want to file an insurance claim in connection with the missing delivery, a police report may be useful paperwork to have on hand.
5. Talk to Your Credit Card Company
If none of the previous strategies have worked, you can call your credit card provider to see if there are any safeguards in your card agreement that you can take advantage of. This implies that your credit card company may be able to issue you a refund even if the vendor or delivery company refuses to.
Don’t Fall Prey to Porch Pirates Again: How to Help Prevent Package Theft
- Once you’ve been burnt by a porch pirate, the last thing you want to do is go through the ordeal all over again.
- Let’s have a look at some of the methods you may use to keep your packages from being stolen in the future.
- What can you do to avoid parcel theft?
- Whether you rent or own a home, practically everyone has had their packages stolen at some time in their lives.
- After looking forward to getting something, it might be disheartening to discover that it has not come as expected.
- We’ve created a list of recommendations that will assist you prevent package theft, whether you rent or own your home.
- Register for free pickup and delivery of items at the USPS shop
- Rent a package locker or parcel locker.
- UPS provides rental mailboxes at UPS Stores that are available to customers of any carrier.
- Install surveillance cameras on your property’s outside.
- If you have the choice, schedule delivery for a time when you are certain you will be home.
- Insist on receiving a signature upon delivery.
- Purchase a P.O. Box from your local United States Postal Service location.
- Install a video doorbell camera on your doorbell.
- Have the package delivered to your place of employment.
- Select Amazon Hub Locker pickup as your delivery option.
- Package insurance should be purchased. This enables you to trace your shipment, making it easier to intercept it when it arrives at your apartment or residence.
- An electronic smart lock can be used to allow a trusted delivery person into your home.
- Drop off and pick up UPS shipments at your neighborhood CVS.
- Pick up your FedEx packages from Walgreens
- Request package drop off in your fenced-in backyard or garage
- and more.
- Check with your neighbors to see if they will be willing to keep or pick up a box for you while you are away from home, especially if you offer to do the same for them.
- Register for UPS My Choice to be able to schedule deliveries.
Have Your Packages Delivered to a More Secure Location
- Installing a package lockbox near your mailbox, or even a more discreet non-locking box further away from the street, may be an option for your situation.
- In the event that you pick this option, you will need to speak with the delivery provider to verify that the shipment is delivered to the correct location.
- If you find that the majority of the deliveries you receive are from Amazon, you might want to consider purchasing an Amazon locker.
- Also, several convenience stores and supermarket stores provide a lockbox delivery service for their customers.
Get a Doorbell Camera to catch Porch Pirates
- Despite the fact that doorbell cameras are not always the most effective theft deterrents due to their inconspicuous nature, they can make it possible to capture a thief in the act.
- While external security cameras may deter a burglar, doorbell cameras capture a clear image of their face, which may be used as evidence in court.
- They also offer the dual purpose of assisting you in keeping an eye on who is arriving and exiting from your home at any given time.
- In addition, if you make sure to acquire one with two-way audio, you’ll be able to react when someone rings your doorbell, regardless of whether or not you’re there.
Advertise Your Home Security System on Your Windows and In Your Yard
Installing a yard sign and some window stickers to advertise your home security system isn’t going to hurt. Thieves who are not ready to take the risk of being caught on video or setting off a motion detector alert may be deterred as a result.
How to prevent package theft in a home you own?
If you own your house, you may be able to take advantage of permanent relocation alternatives. Here are some ideas to get you started:
- Invest in an anti-theft mailbox or a mailbox with a delivery slot connected to make your mailbox more secure.
- Install a parcel delivery box or a package drop-off box on your front porch to receive packages. Many choices are now available that are both aesthetically pleasing and useful.
- For increased protection, choose a box that can be bolted or attached to your porch or wall with screws.
- Hedgerows or plants can be added. Remember to ask that your gift be hidden behind this shrubbery by the delivery person.
- Smart locks can be used in conjunction with security cameras if you have a porch or garage that is distinct from your home, or if you have confidence in your delivery person.
- Indoor cameras are also useful in this situation since they allow you to monitor every step of the delivery procedure.
- Track your package’s progress and open your door when it comes, allowing the delivery person to drop it off inside.
How to prevent package theft in an apartment?
Due to the fact that many flats do not have porches, you will have to come up with less permanent alternatives for concealing goods.
- Package drops should be coordinated with your lease or management office.
- Ask if you may have a look at the package drop-off location while you’re taking a tour of the flat. If so, is it a public space that anybody may enter? Are there lockers? If you get a large number of packages, it may be good to include this on your ″must-have″ list while searching for a new rental property.
- Inquire with your apartment complex if you may send packages to the complex’s office rather than to your actual unit.
- Blue by ADT provides a suite of home security choices that are suitable for apartment living, whether you choose a doorbell or an exterior camera to keep a watch on your property.
Install Outdoor Security Cameras
As previously said, outside cameras may be used to dissuade burglars as well as capture them in the process of stealing. A thief is far less likely to steal your item if they are aware that you will have video footage of them performing the crime if you install conspicuous outside security cameras in strategic locations.
ADT is one of the leading home security providers in the US.
- Package theft is on the rise, but that doesn’t mean you have to sit back and hope you don’t become a victim.
- You may take a variety of steps to assist avoid package theft, which is especially important during the Christmas season.
- For example, you may sign up for delivery notifications, which will tell you of the current status of your product as well as when it will be delivered.
- Additionally, installing a security system will allow you to capture criminals in the act if they are caught.
- ADT is one of the most