What To Do About A Stolen Package?

If your stolen package was delivered by a major postal carrier such as USPS, UPS, or FedEx, you should file a claim with the respective shipping company. If you know your package has been stolen, you could reach out to the sender or seller about a possible replacement or refund. Can you dispute a stolen package?
Whether you think your neighbor stole your parcel or someone else, you can frequently get a refund or a replacement from the sender or delivery company.

  1. Contact the Sender.
  2. Report It to FedEx, UPS or USPS.
  3. Report the package theft to Amazon.
  4. File a Police Report for the Stolen Package.
  5. Talk to Your Credit Card Company.

Track the package.

What do you do if someone steals your package?

File a police report If you seriously suspect you’ve been hit by a porch pirate, and something was stolen from your stoop, call the police and file a police report for the stolen package. Without witnesses, they won’t be able to do much, but they’ll take note of the incident.

What do I do if USPS loses my package?

If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.

What happens if my package is lost or stolen ups?

All claims: Once you file a missing package claim, UPS will investigate. It’s difficult to find out if a package was lost or stolen. Regardless, all missing packages—for whatever reason—are handled this way. If you ordered the product, you should get in contact with the seller, since UPS will issue the refund to them. 6.

What to do if your Amazon package gets stolen from the porch?

Step 3: Contact the seller or retailer. If you are now entirely sure that your Amazon package got stolen from the porch, you can directly contact Amazon. Chat with customer service to let them know the details of the issue. Amazon retailers should be able to send out new packages or can issue refunds to the customer.

How to file a claim if your package is stolen?

  • Contact the Sender. If you know that the package was definitely delivered but was probably stolen,the next step is to contact the sender.…
  • Report It to FedEx,UPS,or USPS.…
  • Report It to Amazon.…
  • File a Police Report.…
  • Talk to Your Credit Card Company.
  • What to do when packages are lost or stolen?

  • Sender mailing address
  • Recipient mailing address
  • Size and type of container or envelope you used
  • Identifying information such as your USPS Tracking number (s),the mailing date from your mailing receipt,or Click-N-Ship ® label receipt
  • Description of the contents such as what it is and the brand,model,color,or size,if applicable
  • How do I report a stolen Amazon package?

  • Check Everything on Your End Before Reporting the Package Stolen. Go to your Amazon account and make sure you listed the proper address when you placed your order.
  • Contact Local Authorities If You Have Footage of Theft.
  • File a Report That Your Package Was Stolen.
  • what to do about a stolen package – The Blue Monkey Restaurant & Pizzeria

    This type of portal asks only a few questions, allowing crooks to swiftly dump their stolen items.Even better, they may bring the things to their local pawn shop and sell them there.Furthermore, porch pirates may opt to ″re-gift″ the stolen item and conceal it as a show of gratitude to family members and friends who have been victimized.Is it the responsibility of the buyer or the seller if a package is misplaced?Briefly stated, the answer is ″the seller,″ which is to say you, the company owner.If you have reason to believe that the package that was placed at your door has been stolen, you should contact the authorities.

    When you report a parcel that has been taken from your apartment building, doorstep, or mailbox, the police will take into consideration two possibilities: Surveillance cameras are installed throughout the facility.For the most part, if there is no evidence to imply otherwise, the seller or shipper is liable.It is the seller’s responsibility if a shipment is marked as delivered but you have not received it.The only exception is if a shipment is genuinely misplaced before it is reported as having been delivered.

    Does insurance cover stolen packages USPS?

    Should your mail be damaged or lost while in transit, the United States Postal Service will reimburse you for shipping costs and package value up to the amount specified in your insurance policy. Some services like Express Mail offer delivery guarantees, making it possible to file a claim in the event that your mail does not arrive on time.

    Can you sue USPS for stealing packages?

    You cannot sue the United States Postal Service for missing things unless you have purchased insurance and they failed to compensate you. It would be quite difficult to locate the post office. You would have to demonstrate carelessness as well as the identity of the party that was at fault. Because carriers are switched frequently, it’s possible that you’ll never know who did it directly.

    Is FedEx responsible for stolen packages?

    FedEx allows either the shipper or the recipient to submit a claim for a package that has been lost in transit. They believe it should be whoever has a vested interest in the goods being sent. FedEx coverage extends to lost and damaged shipments, but there may be nothing that can be done if a box has been successfully delivered but subsequently stolen after it has been delivered.

    Will Amazon refund missing package?

    What Should You Do If Your Amazon Package Arrives Late? If you did not receive your product within the assured delivery date specified on the checkout page, you may be entitled for an Amazon lost-package reimbursement. To begin, double-check that all refund conditions have been completed, including that the package was shipped to an eligible address using an appropriate delivery method.

    How do I report a stolen package to USPS?

    You can also submit a claim form by mail by calling 800-ASK-USPS (800-275-8777), which will be mailed to you. Send the completed form, along with any other necessary supporting documents, to the address provided on the form in the event of a loss or damage to an item that was delivered using insured services.

    Did USPS steal my package?

    In 40 years of running mail order enterprises, the United States Postal Service has never stolen a parcel from me. They have misplaced and broken shipments, but they have never taken anything. Employees of the United States Postal Service take pride in their work and have high ethical standards. The United States Postal Inspection Service (USPS) is its own private police force as well.

    Will Walmart refund for stolen packages?

    Walmart does not have a specific policy about stolen or missing shipments, however they do encourage waiting 24 hours after receiving a delivery confirmation to check whether the box has been found and recovered. … To get a response about a refund or replacement shipment, please give Walmart up to 24 hours to respond to your request for assistance.

    How common are stolen packages?

    It happens more frequently than you may expect. A significant problem exists in the United States; from March to July 2020, one in every five Americans claimed a package had been taken from their porch. Package theft happens most frequently in apartment buildings and communities, accounting for 40% of all reported incidents.

    Do lost packages ever get found?

    Yes, they are eventually discovered. It is extremely dependent on the reason they have been ″lost.″ The vast majority of misplaced parcels are really situations in which the label has been obliterated and there is no way to establish who the contents came from or were intended to be delivered to.

    Is it illegal to steal packages?

    Theft of a package may be considered burglary or federal charges. A person who steals a package from someone else’s property may also be subject to federal prosecution. Mail theft is a violation of 18 U.S. Code 1708, and it is punishable by serious penalties, including up to five years in prison for each crime committed.

    Where do I file a complaint against USPS?

    • File a Complaint with the United States Postal Service (USPS). Use the Email Us form on the United States Postal Service’s website. .
    • Call 1-800-ASK-USPS (1-800-275-8777) or 1-800-877-8339 (TTY)
    • Speak with the station manager (postmaster) at a local post office
    • Contact the postal consumer and industry affairs office that handles inquiries for your district
    • Visit the website of the United States Postal Service.

    What is considered mail theft?

    Mail theft is described as stealing any item of mail that is not your own for any reason, according to the United States Code 18 Section 1708. A piece of mail can be anything from a letter to a postcard to a package, box, or bag. Mail theft can take place in a variety of settings, including residential mailboxes, collection boxes, postal workers, and mail vehicles, among others.

    Is it a crime to keep package delivered wrong address?

    Someone who receives or has mail that was not meant for them may be charged with a federal offense under Title 18 U.S.C. 1708, which is found in the United States Code. Title 18 of the United States Code… Misdelivered mail is mail that has been delivered to the incorrect address by the postal service.

    How much will FedEx pay for lost package?

    Is FedEx responsible for lost or stolen things while in their possession? Quora is a question and answer website. In most cases, unless you have purchased additional insurance or can demonstrate that they have damaged an item worth more than $100, FedEx will pay the first $100 of the value of your box. …

    Can you sue FedEx for a lost package?

    Anyone who has paid FedEx can register a claim with the company.FedEx shipments are automatically insured against loss or damage up to a value of $100 by default.Any shipment with a value more than that must be ″declared,″ which means the shipper must also pay for additional insurance coverage.Additionally, as part of the claim procedure, the shipper will be required to present documentation demonstrating the worth of the contents.

    How long before a package is considered lost FedEx?

    A claim can be filed by the person who made the payment to FedEx. FedEx shipments are automatically insured against loss or damage up to a value of $100 by FedEx default. If the value is greater than that, the shipper must ″declare″ the higher value and pay for additional coverage. b. The shipper will also be required to show verification of the goods’ worth as part of the claim procedure.

    What to do if you Amazon package is stolen?

    What Should I Do If My Package Doesn’t Arrive?

    1. Step 1: Locate any Amazon shipments that have gone missing. .
    2. Step 2: Check to see whether any of your neighbors were aware of it or saved it for you. … Step 3: Get in touch with the seller or shop. …
    3. Step 4: Submit a claim to the shipping company on your behalf. …
    4. Step 5: File a claim with your homeowners’ insurance for high-value goods.

    How do I return a stolen package to Amazon?

    How to File a Request for a Refund for an Amazon Lost Package on the Amazon Website

    1. Visit the Amazon website.
    2. Access your account by logging in.
    3. Select Your Orders from the drop-down menu.
    4. Make a selection from the order that you did not get.
    5. Having a Problem With the Order
    6. To request a refund, select Request a Refund from the drop-down menu.
    7. Select a reason for seeking a refund from the drop-down option that appears.
    8. Select Submit from the drop-down menu.

    How do I contact Amazon about a stolen package?

    Report the situation to Amazon by calling 844-311-0406 to obtain instant support 24 hours a day, seven days a week.

    Does USPS lose packages?

    The most typical reason for shipments to be misplaced by the United States Postal Service is that the address label has fallen off or that the mailing label has gotten smudged or unreadable. If the box is returned to the Post Office in this manner, the employees can open it and create a new mailing label without having to return the parcel to the sender.

    What do I do if my Walmart package is stolen?

    Here are some examples of things you can do to help.

    1. Inspect for a Notice of Attempted Delivery..
    2. Look for the package again..
    3. Double-check your shipping address..
    4. Contact Walmart..
    5. Contact the delivery service..
    6. File a police report..
    7. Increase your security.

    How Amazon Is Trying To Stop Package Theft

    What to do after a package is missing

    AMAZON Package Stolen? Who Is LEGALLY Responsible?

    11 Ways To Prevent Package Theft & Stop Porch Pirates From Taking What’s Yours!

    Theft of packages What to Do If Your Amazon Package Is Stolen? When a parcel is taken from the front door, what should you do? Who is accountable for the parcel that was taken from the porch? package Fedexups package stolenamazon package stolenapartmentups package stolenpolice reportups package stolen

    About The Author

    What to Do If You Have a Lost or Stolen Package

    Continue to the main content Expert in security, safety, and technology reporting More information can be found at http://www.nytimes.com/news/business/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/ Packages might go misplaced from time to time.We have to admit that most of the time when you’re looking for a lost package, it’s because someone has taken it from your front door and taken off.Almost 26 million shipments were stolen in the United States in 2017.¹ You can follow these methods to get your package stolen back, track down the burglar, or frighten off porch pirates before they do their heinous act of vandalism.To see more videos like this one, make sure to subscribe to our YouTube channel.Learn how to keep your house, your loved ones, yourself, and your valuables safe from harm’s way.

    Here’s what to do if a package is stolen

    Keep yourself safe! Subscribing to SafeWise’s weekly email is free of charge. Get the latest information about safety news, product launches, and special offers.

    What to do if your package is stolen

    If you have a genuine suspicion that you have been hit by a porch pirate and that something has been taken from your stoop, call the authorities and submit a police complaint for the stolen parcel with the police department where you live.If there are no witnesses, they will be powerless to prevent the incident, but they will make a record of it.Keep in mind to give the cops any film you have from your doorbell camera if you have it.You should also inform them of the time the delivery provider said your box was delivered and the time you discovered it had gone missing.The police will be more likely to investigate and apprehend the package thieves if they hear from other people in your neighborhood who are experiencing the same difficulties as you.Filing a police report may also be beneficial if you want to file an insurance claim for the delivery that was not received.

    See also:  How To Redirect A Package Fedex?

    Watch out for post-pandemic porch pirates

    • Package theft increased dramatically across the country, from Buffalo, New York, to Eugene, Oregon, as more people were compelled to purchase online as a result of the outbreak. And the epidemic porch pirates came up with some ingenious solutions. Theft of packages was committed by a group of women in Kennewick, Washington, who disguised themselves as nurses. Another package thief struck in Pennsylvania, this time stealing the ashes of a loved one off the doorstep. Even if the epidemic is slowing down, we recommend that you exercise greater caution. Keep track of each and every package
    • Take delivery of items as soon as you receive a delivery notification
    • check to see if your video doorbell or security camera is sending you motion alerts
    • use delivery lockers if you have the option
    • The majority of the time, a misplaced shipment is something you specifically requested. If this is the case, you should contact the vendor and inform them that your product has not been delivered as expected. Is the seller liable for packages that have been stolen? Maybe. It all depends on the website where you made your purchase and the policies that are in place on that site. You could wish to inquire with the company’s customer care department. In my experience, firms who send out a replacement immediately quickly, without any questions asked, have a high rate of success. However, not every firm will provide you with a replacement item or a refund for your purchase. Keep any evidence that supports your allegation in a safe place. If you receive a notification of delivery, but the package is not where it was supposed to be, take a photo of the situation.
    • Keep a record of your order confirmation number and any other information that can assist the company in tracking down your purchase.
    • Keep track of delivery numbers and information to provide along to the firm so that it can contact the courier on your behalf.

    If the stolen parcel was sent by a friend or family, notify them that it has not been delivered as scheduled.. They can get in touch with the vendor or the courier to see if they can figure out what went wrong.

    3. How do I report a stolen package to Amazon?

    Amazon is well-known for its lightning-fast Prime shipping and its ″no questions asked″ mentality, which is essentially true.If the tracking information for an Amazon delivery indicates that it was delivered, but you are unable to locate it, you should be able to obtain a refund rather quickly and simply.After 36 hours have gone since the estimated delivery date of the stolen Amazon shipment, you should call Amazon to report the theft.If your products are delivered late, the shipping company will normally reimburse your account for the inconvenience.You won’t have to worry about dealing with third-party merchants (or even their own services) because the corporation will manage everything for you.

    4. How do I report a stolen FedEx package?

    FedEx makes it simple to file a claim for a misplaced shipment.If you bought or mailed something from the United States via FedEx, you may make a FedEx stolen parcel claim online to get your goods back.FedEx is also a rather quick delivery service.In most cases, claims are resolved within five to seven business days of being filed.When it comes to filing a claim for damaged or missing materials, you’ll have 60 calendar days to do so as either the sender or the recipient.For lost item claims, you’ll have up to nine months to file them.

    However, make sure to save all packaging and evidence in case FedEx want to inspect them.

    5. How do I report a stolen package to UPS?

    In the event of a shipment being lost or stolen, UPS provides varying insurance based on whether your package was sent within the United States or worldwide.For domestic shipments, if you place an order and it doesn’t arrive, you won’t be able to make a missing package claim until 24 hours after the delivery was meant to arrive.Product claims for items acquired from outside the United States are more difficult to process.You will not be able to register a claim for certain items, and it may be difficult to obtain a refund or replacement for them.All claims: Once you make a claim for a missing shipment, UPS will begin an investigation.It might be difficult to determine if a shipment has been misplaced or stolen.

    Regardless, all undeliverable shipments, for whatever reason, are dealt with in this manner.If you ordered the merchandise, you need get in touch with the vendor, since UPS would give the refund to them instead of the purchaser.

    6. Contact USPS about a stolen package

    • Because it is more difficult to submit a claim with the USPS than it is with other carriers, parcels stolen or lost by the USPS can be more difficult to track down than goods lost by other carriers. While the company’s procedure for reimbursing damaged parcels is well defined, the procedure for reimbursing stolen mail is not. If your parcel was mailed and delivered by the United States Postal Service, but it has not arrived, you will need to make a claim. Prepare the tracking number in advance
    • Be prepared to present proof of insurance coverage.
    • If at all feasible, obtain documentation demonstrating the item’s worth.

    If your shipment has been stolen and there is evidence, you should snap photographs and submit them as evidence as well. If your item was insured by the United States Postal Service, you should be able to request a reimbursement straight from USPS. Generally speaking, if your shipment was stolen by the USPS, you should be able to get a replacement or a refund through the vendor.

    What you can do to prevent package theft (or track down those porch pirates!)

    You should take use of whatever cameras you have, whether they be doorbell cameras or outside security cameras.If a shipment is not delivered as promised, keep an eye out for it on video.The parcel may be checked to see if it was delivered by the carrier or if it was taken by someone else.If you see a theft, you should contact your local police station.Alternatively, if you can demonstrate that no one ever showed up at your door, the carrier (if you’re the shipper) or shipper (if you’re the recipient) will be required to repay you the money you paid.Installing a camera on your porch will provide you with proof of delivery or theft.

    These days, there is a wide selection of smart doorbells and home security cameras to choose from.Some use applications to give out fast notifications, while others just capture video footage.

    2. Shine a light on the situation

    Porch pirates like to remain hidden in the shadows. Install a motion-activated light on your porch to deter burglars from entering your home. Motion light and security camera combinations are also available on the market. You’ll have a visually stunning deterrent as well as a method to catch the perpetrators in the act.

    Tell us about your lost or stolen package experience

    Being a victim of package theft is never enjoyable, and dealing with defective carriers is even worse.We hope that this guidance will assist you in taking precautionary actions, obtaining a refund, or obtaining a replacement as fast as possible.If you have any tips on how to recover a misplaced or stolen parcel, please share them with us in the comments section below!It’s always beneficial to hear first-person recollections of events.

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    What To Do If Your Amazon Package Is Stolen

    Over the past several months, there has been an increase in the frequency of a new stealing trend, notably in the United States.Porch pirate is the act of stealing packages that have been placed on a porch or anyplace near the main door of a house before they can be picked up by the intended recipients.Approximately 23 million Americans have had their parcels taken from their homes as of 2021, which is a horrific level of theft.In the case of Amazon lost deliveries, an average of 51 parcels were reported missing or stolen every year on average.In response to the epidemic, porch pirates have taken advantage of the increase in online shopping to steal from others.Unless you happen to be one of the unfortunate persons who had their Amazon delivery taken from their front porch, don’t worry just yet.

    Amazon makes it as simple as possible to get in touch with them and resolve the Amazon missing shipment issue that you’re experiencing.Getting in contact with Amazon can be difficult, despite the fact that it appears to be so.But don’t worry, they have a comprehensive customer support program ready to assist you whenever you have a problem.We’ve outlined below the procedures to take in order to obtain assistance or report an Amazon shipment as missing.

    Package Is Missing, Now What?

    As a fresh victim of Amazon porch piracy, we are here to walk you through the process of determining whether your package has been stolen or lost. Before calling Amazon to file a claim of an Amazon missing item, there are a few things you should check to make sure your box did not get taken from your doorstep.

    Step 1: Track the Amazon lost packages.

    If the box was marked as delivered before they arrived, be aware that this is a common occurrence on Amazon’s part, and that the product will come within 48 hours.When you have waited for 48 hours, you can look about your property for a probable drop-off location for the package.It’s possible that courier firms will deliver products to unexpected locations on your home, such as the back porch or behind your potted plants.If, after 48 hours, the Amazon delivery has not been located, you should call your courier immediately for assistance.It’s possible that your shipment is still in the possession of the shipping company.Instruct them to trace your package using the tracking number you provided.

    However, suppose the courier firm is completely confident that your delivery was successfully delivered to your doorstep without incident.You should file a report with Amazon if you believe your shipment has been stolen in such scenario.

    Step 2: Check if your neighbors saw it or held onto it for you

    If the box was marked as delivered before they arrived, be aware that Amazon does this from time to time and that the package will come within 48 hours after being declared as delivered.It is conceivable that the package will be dropped off anywhere on your premises after 48 hours of waiting.Courier firms are known to leave items in unexpected locations on your home, such as the back porch or under your potted flowers.Immediately notify your courier if, even after 48 hours, the Amazon shipment has not yet been delivered to you.You should check with the shipping provider to see if your shipment has been delivered yet.Instruct them to trace your package using the tracking number that you have provided them with.

    However, suppose the courier firm is completely confident that your delivery was successfully delivered to your porch.You should file a report with Amazon if you believe your box has been stolen in that situation.

    Step 3: Contact the seller or retailer.

    If you are now absolutely certain that your Amazon box was taken from your porch, you may contact Amazon directly to report the theft.Customer support should be contacted to provide them with the specifics of the problem.Customers should be able to request replacement shipments from Amazon sellers, or they should be able to request refunds from Amazon.As part of Amazon’s A-Z Guarantee, you can contact the seller directly for orders placed through a third-party Amazon seller.You should let the merchant a day or two to react to your conversation.After that, you may begin the process of filing a claim for the shipment that has gone missing or been stolen.

    Make sure to make your claim within 90 days after receiving your purchase.Assume that the vendor is unwilling to settle the situation by delivering a replacement shipment or issuing a refund.If that is the case, Amazon will determine whether or not to issue it to you based on your responses to the claim process questions.If your claim is refused, don’t be discouraged; you still have the option of appealing.

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    Step 4: File a claim with the shipping company

    If the seller is transferring responsibility to the shipping firm, you should be aware that you have the right to submit a claim with the latter as well. UPS, FedEx, the United States Postal Service, and DHL all offer an online claims process for reporting an Amazon shipment that has gone missing.

    Step 5: Claim high-value items with your homeowners’ insurance

    Trying to file a claim with the vendors or shipping firms may not be successful, so you may want to check into homeowner’s or renter’s insurance plans that cover shipments that have been stolen.However, keep in mind that this will only be beneficial if the return is greater than your deductible.The filing of this claim might also be a bother owing to the prospect of homes insurance providers increasing your premiums as a result of your lawsuit; nonetheless, the burden is not worth it for a single package refund.

    Step 6: Use the purchase protection features on your credit card

    Because making a claim with your homeowners’ insurance can be time-consuming, you may want to seek assistance from your credit card provider.Consider the scenario in which your credit card issuer provides a purchase protection plan.Alternatively, you can contact them directly to seek reimbursement for your stolen property.However, be certain that the item was totally paid using that credit card.Notify the card issuer of the problem as soon as possible so that they can accommodate your claim.

    Step 7: Report the theft to the police

    If you shop from Amazon on a regular basis and your items are consistently missing, it might be a hassle to continually filing claims for Amazon lost packages.So, in order to prevent this from happening again, you should report the occurrence to the police so that they are aware of similar activities occurring in the community.The police can increase their monitoring around your neighborhood in order to catch the porch pirates before they take anything else.

    How To Stop Porch Pirates

    Preventative medicine is preferable to curative medicine. In order to avoid being a victim of porch piracy in the future, it is preferable to take preventative steps against these contemptible individuals.

    Schedule for in-person delivery

    What is the most effective method of ensuring that your shipment gets delivered?It is usually preferable to have it delivered in person.A signature is necessary for delivery, and you can notify the courier provider of this requirement.Additionally, you may instruct them that someone must be there to accept your products while they are being delivered.If you are required to be away from home for work on a regular basis, you can ask a neighbor to accept the item on your behalf or change your mailing address to your workplace.

    Use a lockbox service

    Amazon provides lockers so that you may simply pick up your items whenever it is convenient for you. If the stores provide this option, take advantage of it if you are unable to physically accept your deliveries. You won’t have to be concerned about your Amazon box being unprotected on your porch this way.

    Ensure your packages

    High-value things, such as smart gadgets, might be purchased with a few more dollars to ensure that they are delivered on time. These services are provided by retailers or courier firms in order to provide additional protection and insurance for your package’s safety.

    Install a security camera

    Finally, if porch piracy is a problem in your community, it is always a good idea to install a smart security system on your property. Security cameras can aid in the identification of the ruthless individual who is stealing your shipments on a regular basis. When you file a police report on a reported case, you can utilize the tape as evidence.

    What To Do About A Damaged, Stolen, or Lost Package

    by January 31, 2022

    The shipping industry is not without its share of uncertainties.Products that have been lost or damaged are something that every ecommerce firm has to be concerned about and will ultimately have to deal with.The fact that you are dealing with consumers who may be located on the other side of the world might be difficult, but there are (fortunately!) ways to make the process more straightforward.

    Why Packages May Not Get Delivered

    There are a variety of reasons why a package does not make it to its destination. Let’s take a look at some of the most typical situations.

    A Package Was Lost in Transit

    There is a possibility that a shipment’s tracking information has not been updated in a few days, indicating that the product has gone missing while in route.It’s possible that it was misplaced in a sorting facility as well.Whatever the situation, when a consumer contacts you for information, you should send a request to the carrier for clarification.When sending a package by FedEx or UPS, the sender will be required to complete a standard claims form.The postal service, on the other hand, provides an extra alternative for customers who have not received their USPS mail.Notably, the USPS will begin searching for a missing parcel once seven days have passed after the parcel was last moved or delivered, regardless of when the request was submitted.

    Consequently, you may need to tell your worried consumers to be patient for a few more days if the situation continues.

    Does the Service Have Tracking? 

    The fact that a tracking number has been generated does not imply that the cargo will be tracked. Some services, such as First Class Flat Envelope, do not provide tracking information. It is conceivable that the tracking has not been updated because the tracking number is more of a reference number than a tracking number.

    There Was Not a Mail Receptacle at the Address

    This is a problem with the United States Postal Service in particular. The return of a parcel is possible if there was no receptacle (mailbox) at the address supplied, or the receptacle was broken beyond repair, making delivery impossible.

    It Was Delivered To The Wrong Address

    First, determine whether the shipment was delivered to the correct address according to the tracking information.If so, contact the shipping company to have the product re-routed to the correct location.To be sure, cross-reference the address on the label with the address on your shipping platform.If the address on the label corresponded to the address of the intended receiver, the claims procedure will be far less complicated.However, if the consumer has entered the address erroneously, the situation may get more problematic.The carrier’s address verification system may not have had the customer’s address registered in the same way that the customer’s address was logged.

    This is another possibility.Some carriers, for example, only update their address databases once every three months or so.In this case, it is likely that the carrier modified the address supplied in order for it to correspond to another address in their system.In this circumstance, you should proceed with the claims process as usual.

    A Package Was Stolen

    Unfortunately, theft is a regular reason for items to go missing in the mail. If the item was marked as delivered, carriers such as UPS and FedEx still need the sender to submit a complaint with the carrier. In these situations, you can ask the client whether they want to submit a police complaint, but you will be responsible for filing the claim.

    How to File a claim with the Carrier

    To make a claim, you must first understand the procedure that each insurance company follows. Depending on the carrier, turnaround times and criteria may change. To file a claim with a carrier directly, click on the links provided in each article section.


    It is possible that the USPS will take longer time to process a claim than other shipping companies.This is due in part to the sheer size of the United States Postal Service.They deal with a wide range of issues, from misplaced letters to huge packages.It has also been reported that COVID has delayed its response times for claims, as mentioned on the USPS claims website.The United States Postal Service also has a separate foreign claims website.


    When it comes to claims, FedEx has a highly extensive process that, while rigorous, is typically very straightforward. You have up to nine months from the date of shipment to submit a claim for a lost or stolen package. Their claims system, on the other hand, allows you to submit claims for shipments with up to 200 distinct tracking numbers at the same time.


    Since its inception, consumers have praised Amazon for its prompt processing of claims for missing or damaged products. These efforts have occasionally come at the price of merchant profit margins. Amazon’s claim process for merchants, on the other hand, is rather basic.


    UPS mandates that senders submit a claim on behalf of account holders. If you make use of ShipStation Carrier Services, please keep in mind that the claims form may be found within ShipStation.

    Tips to Avoid Missing or Stolen Packages

    Signature Confirmation

    Despite the fact that signature confirmation is more expensive, it is the most reliable method of ensuring that shipments are delivered correctly.It almost eliminates the possibility of theft, allowing both retailers and customers to rest comfortable at night.Of course, because of the additional expenditure, it is less probable that signature confirmation will be employed on lower-priced goods in the future.Signature confirmation, on the other hand, has become normal practice when selling pricey things such as cellular phones or jewelry.

    Hide Parcel/Use Back Door

    Encourage your clients to provide explicit instructions about where they want their shipments to be hidden when they get them.

    Consider Shipping Insurance

    Shipping insurance is an excellent method to ensure that any packages that are lost or damaged receive a complete reimbursement.While some services have limitations on what they will cover, you can always acquire supplementary insurance to protect high-value things if you want to be extra safe.Shipping insurance protects against theft or loss of parcels, but it’s crucial to understand the terms and conditions of the insurance policy.For example, some insurance companies will deny a claim if there are any identifiers for the valuable stuff contained therein.For example, if the package contains any logos, the claim may be rejected.This is especially true for high-dollar commodities such as jewels or packages that are being shipped to overseas destinations.

    Helping Customers with Lost or Damaged Merchandise

    You want to ensure that your consumers are satisfied and that they return to you in the future.Because of this, you will be responsible for accommodating them and replacing any lost or damaged products.Note: If they are able to exchange or refund a damaged item, request that they complete the procedure.ShipStation also comes in handy when it comes to dealing with returned items from customers.

    Replace Item

    Waiting to begin the reconciliation process with your client while dealing with the claims procedure from the airline or marketplace is a waste of time. It is quite OK to replace the item if you are able to do so.

    Offer Store Credit

    If an item cannot be replaced within the term specified by the client, the option of issuing store credit may be considered. It is possible to incorporate promo vouchers as part of the refund as an additional incentive.

    Give the Customer a Refund

    Remember that 85 percent of consumers feel that it is the retailer’s job to guarantee that things are delivered in the manner that was expected. Complete refunds are never a pleasant conclusion, but offering them when it is in the best interests of the consumer can help to safeguard your brand in the long term.

    How ShipStation Helps Prevent Lost or Stolen Merchandise

    Branded Tracking Updates

    When using ShipStation’s branded tracking tool, merchants and consumers can keep track of their packages as they are delivered.Tracking events are automatically reflected in our system once the carrier updates them.The shipping grid, tracking emails, and delivery emails all allow you and your customers to keep up to date on the status of any specific item at any point in the process.If you are a customer and your shipment has not been delivered or has not received tracking updates in a few days, contact the merchant who sold you the box to determine the best course of action to take.

    Easy-to-Apply Shipping Insurance

    ShipStation simplifies the process of applying carrier or third-party insurance to any orders that you ship by allowing you to automate the process.

    Simplified Returns

    ShipStation makes the process of returning items simple.Whether you need to include return labels with outbound packages or you need to manage returns after a package has been delivered, we can assist you in streamlining your workflow process.Customers anticipate a smooth buying procedure, and this is also true when it comes to dealing with returns or replacing damaged items.The ShipStation Branded Returns Portal can be of assistance.


    For ecommerce firms, having a solid strategy in place for dealing with lost, damaged, and stolen goods is critical.However, while it is hard to completely eliminate the potential of missing or damaged items, having a strategy in place for what to do in such cases may help safeguard your profit margins, your customers’ purchases, and your company’s reputation.ShipStation can assist you in streamlining your shipping processes and keeping your goods moving smoothly.Try ShipStation for free for 30 days to discover how we can assist you with shipping, tracking, and managing the returns of your products.

    What to Do If a Package is Stolen – AMSA Security Blog

    It’s a scenario that’s all too familiar: An much anticipated item arrives just to be snatched from your front doorstep before you have time to open it up.Ugh!If you’re anything like the majority of people, you’re undoubtedly feeling violated, helpless, and extremely irritated.Having a bad day is entirely typical at the moment.However, there are a few precautions you may take to reduce the likelihood of having a package stolen from your doorstep.Porch pirates are a troubling trend that has emerged in recent years as a result of the increase of internet shopping.

    Porch pirates are robbers who steal goods straight off the doorstep of their victims’ homes.Millions of homeowners are victims of this type of theft, which costs them tens of thousands of dollars.These pirates may not be sailing the high seas, but they’re no less cunning than their more famous counterparts.They are known to follow delivery vehicles around, and as soon as the trucks drop off the products, the burglars take advantage of the situation and steal the parcels.According to research, more than a third of Americans have had a package stolen from their front porch at least once in their lives.

    • So, if it hasn’t occurred to you yet, it is possible that you will.
    • That is, of course, if you do not take the necessary precautions to keep your stuff secure.

    3 Tips for Stopping Porch Theft

    In order to cut to the chase, here are some tips for securing your shipments that you can do immediately. Also included is advise on what to do if your package is taken from your porch.

    See also:  How Late Is The Post Office Open On Saturday?

    1. Install a Doorbell Camera and Consider Extra Security Cameras

    We can see what is going on in our houses, even if we are thousands of miles away, thanks to contemporary technological advances.Smart home security systems, which include smart locks and doorbell cameras, provide numerous ways to deter burglary and other crimes from occurring.It is not always possible to plan package delivery in advance.Home Automation from AMSA Security, on the other hand, is an option.Everything from simple-to-install doorbell cameras to two-way voice cameras and video security systems that send notifications to your smartphone when a delivery person rings your doorbell is available today.This gives you the opportunity to go home and secure your packages, or to ask a neighbor to do it for you.

    You can also receive real-time warnings of questionable activities, which you can then report with the local police department if necessary.

    How Do Doorbell Cameras Work?

    Doorbell cameras are one of the most straightforward and cost-effective home security gadgets available.The majority of cameras on the market today have a field of vision of 160 degrees.In addition, there is two-way audio that links directly to your smartphone.Doorbell cameras allow you to hear and see what is going on on your front doorstep from the comfort of your own home.From there, you may track the delivery of your product and speak with the delivery person to have it placed in a more secure position.Additional Protection for Your Residence Adding extra security cameras to your house provides you with a more comprehensive view of what is taking place at your residence while you are away.

    For those who, like many homeowners, have various areas where packages may be placed, installing security cameras can assist to ensure that your entire property is protected.You can still keep an eye on things from your smartphone, which is a huge advantage thanks to WiFi connectivity.

    2. Use Real-Time Video

    Today’s video technology allows you to livestream your house so that you can keep an eye on what is going on anytime you need to view it.This is a really useful tool.Non-stop visibility and communication with a burglar, as well as the ability to watch and communicate with a delivery person in real time, open your door, and instruct the delivery driver to place the product inside the door You can simply lock the door once it has been closed.In general, porch pirates are not enthusiastic about this technology and will avoid homes that are outfitted with such devices.So, whether you’re concerned about a neighbor who has stolen your package in the past or any other porch pirates, real-time streaming can help reduce the likelihood of it occurring again in the future.

    3. Invest In SmartHome Security

    • When it comes to safeguarding you and your home against porch pirates, smart home security is the most effective approach available. Everything in your smart home security system can be monitored from a single app, including: Who was the last person to log into the system
    • Whether or whether a door was left unlocked
    • Control the lights and locks in your home.

    You’ll never have to worry about what to do if your shipments are taken again since you’ll have all of the knowledge you need to deal with any circumstance and dissuade would-be porch pirates from stealing your deliveries.Smart home security is the most comprehensive method of protecting your house, your belongings, and your family members.Arming and disarming your system, turning off the lights, and adjusting the temperature can all be done from any location.As they approach your gifts, how do you expect the porch pirate to react when they are welcomed by a blasting Pirates of the Caribbean theme song?You can make it happen with the help of your linked smart home system and connected smart home assistant.When you receive real-time notifications, you will always be aware of what is going on at home.

    What To Do If a Package Is Stolen

    • You’ve mastered the art of the porch pirate at this point. By securely guarding your house, you considerably reduce the likelihood of losing shipments to criminals in the future. Never, however, rule out the possibility of a comeback. If, on the odd event that someone does manage to steal a box from your doorstep, there are a few measures you may take to perhaps obtain a replacement or a reimbursement for your troubles. Some pointers on what to do if someone takes your package off the doorstep of your home are as follows: Make a formal police report. If you’ve had something taken from your porch, the first thing you should do is make a police report with the local authorities. Unless you can provide evidence, they may be unable to do anything about your situation. Having video footage from a video doorbell or other home security system, on the other hand, increases the likelihood of the police apprehending the culprits. Another option is to utilize your police record to submit an insurance claim.
    • Make contact with the sender. A number of firms have liberal porch theft policies in place and will send you a replacement product as soon as you notify them of your situation. Get in touch with the sender to see if you can arrange a replacement for the item. It’s possible that you can at the very least obtain a refund on the goods if you notify the delivery company of the problem. Whatever delivery firm you used to get your shipment (Amazon’s Prime, FedEx, UPS, or the USPS), it’s worth contacting them to see if they’ll offer you a refund or resend the box to you. It’s possible that you’ll need to file a package-loss claim. Keep track of your order number as well as any communications you get regarding your package.

    For More Security and Home Automation Tips and Solutions, Stick with AMSA Security

    Don’t forget to engage the assistance and protection of a security firm like as AMSA before the notion of repelling porch pirates becomes too overwhelming.Use our years of knowledge to assist you in determining the most appropriate home security solution for your needs and budget.For even more methods to keep yourself and your family secure, visit AMSA Security to learn about our home security and automation services.We provide a comprehensive selection of home security alternatives to keep you and your family safe.If you’re ready to talk about our customized solutions, get in touch with us now to learn more about our offerings and how we can assist you in preparing for the future.

    Porch Pirates: 6 Steps to Take if Your Package Is Stolen

    According to a study commissioned by ValuePenguin, nearly four out of every ten shoppers has had a package stolen before it could be delivered to them.While the number of deliveries increases during the holiday season, this data serves as a reminder to consumers that package theft is a widespread problem throughout the year, regardless of the season.If you’ve been unfortunate enough to have a package stolen from your front door, here’s what you should do to recover your package.

    What to do if a package is stolen from your porch

    If your mail has been stolen, you must follow these procedures in order to be paid or to get a substitute item.

    Step 1: Track the package

    First and foremost, if you have reason to believe your product has been stolen, you should look for tracking information in the email you received upon purchase.Typically, you will be provided with a tracking number, which you may use to keep track on the progress of your order throughout shipment.Sometimes all you need to do is click on this number or button, but other times you may need to copy the number and input it on the retailer’s or shipping company’s website, depending on the situation.For shipments to be delayed, especially during high shipping seasons such as the holidays, this is to be expected.The shipment status will inform you of the location where your package was last recorded as well as the date on which it was delivered to the shipping destination.If the item is indicated as having been delivered, go to step 2.

    Otherwise, proceed to step 3.

    Step 2: Check if your neighbors saw it or held onto it for you

    Check with your neighbors to see if the item has been delivered once you’ve verified that it has.It’s humiliating to lash out at a customer service agent only to realize that the sweet lady next door noticed your shipment and grabbed it to save it from being stolen or rained on while you were away.Even if they don’t have your package, it’s possible that your neighbors saw it earlier in the day and are unaware of it.

    Step 3: Contact the seller or retailer

    Immediately notify the vendor or shop that sold you the goods if it looks that your shipment has been stolen or misplaced.When it comes to dealing with stolen property, different merchants have different rules and procedures in place, but you are normally entitled to a refund or a replacement.Amazon’s ″A-to-Z Guarantee Protection″ provides coverage for the majority of stolen packages.Purchases that are labeled as ″fulfilled by Amazon″ are sometimes derived from retail partners known as ″Amazon Sellers,″ rather than from Amazon itself.(You should be aware of this at the time you place your purchase for the item).It is mandatory for you to contact the Amazon Seller in order to try to resolve the issue with them if this is the situation with your purchase, according to Amazon.

    You may make a claim with Amazon if you’ve waited more than two business days for a response or if the seller is being unhelpful.Amazon would most likely offer a refund in this case, as well.In many circumstances, stores will agree to send you a new item within a short period of time.However, if they refuse to accept responsibility and give a replacement, there are still certain actions you may take to obtain recompense.

    Step 4: File a claim with the shipping company

    Occasionally, stores may attempt to transfer responsibility to the shipping provider or will need you to make a complaint and wait a specific number of days before learning for definite whether your shipment will or will not be delivered.If you find yourself in this situation, you may wish to submit a claim with the shipping business as well, just to be safe.UPS, FedEx, the United States Postal Service, and DHL all have online claims processes that you may use to report your lost item, and you can also call them to report your missing item.

    Step 5: Use the purchase protection features on your credit card

    When you use a credit card to make a purchase, many issuers will provide purchase protection that will repay you if an item is stolen.This is true as long as the item was paid wholly with that credit card and the card issuer is contacted within a certain timeframe.Check the website of your credit card provider to see whether this coverage is available and to learn how to make a claim.Some credit card providers, however, do not provide coverage for high-value products (usually anything that is worth more than $500 to $1,000).Depending on the company, they may ask you to submit a police complaint before they can issue your refund.Finally, credit card purchase protection is sometimes referred to as ″secondary coverage,″ which indicates that it only kicks in after you’ve previously used main coverage, such as homeowner’s or renters insurance, to safeguard your purchases.

    This takes us to the sixth step.

    Step 6: Claim high-value items with your homeowners insurance

    The majority of homeowners and renters insurance plans include coverage for stolen shipments.Unfortunately, this is only beneficial for items that are more valuable than your deductible.Given that the majority of homes insurance deductibles range between $500 and $2,000, submitting a claim for the majority of stolen shipments will be a waste of time.However, even if the value of the lost item exceeds the deductible, you’ll need to consider the risk that your homes insurance provider would raise your rates as a result of your claim, not to mention the inconvenience of submitting the claim itself.

    How to prevent package theft

    When a package is stolen, it may be quite stressful, and the claims procedure can be much more unpleasant. If you wish to reduce the likelihood of losing shipments while you’re away from home, consider the following solutions for protecting your packages while you’re gone.

    Schedule for in-person delivery

    The most effective method of preventing mail theft is to personally accept your shipments.To do this, either notify your postal service business that you require a signature for delivery or arrange for your mail to be carried to a location where someone is constantly on hand.Consider asking a neighbor if they would be willing to accept delivery if you are frequently away from home.Alternatively, if it is acceptable to your business and your shipment is modest, you can choose your office as the delivery destination.

    Use a lockbox service

    When using a service such as Amazon Locker, you may have goods delivered to a lockbox, which will help to prevent mail from being stolen.In addition, several supermarket and convenience stores provide this sort of service, or you may have your box delivered to your local UPS or USPS center and pick it up when you get to that location.A combination-protected lockbox that stands on your doorstep and safeguards your parcels until you return home is an option if you prefer a shorter journey than driving to the post office.

    Insure your packages

    Having items delivered to a lockbox using a service such as Amazon Locker is another method of preventing mail from being stolen.In addition, several supermarket and convenience stores provide this sort of service, or you may have your box delivered to your local UPS or USPS center and pick it up when you go to the facility.A combination-protected lockbox that stands on your doorstep and safeguards your parcels until you return home is an option if you prefer a shorter trip than driving to and from the post office.

    Install a security camera

    There are various low-cost home security cameras that are simple to install around the perimeter of your property, including bullet cameras.Most of these cameras are compatible with your WiFi network and even have a smartphone app, allowing you to keep track of parcels left during the day.The sheer appearance of these cameras may be enough to deter would-be porch pirates, but even if it isn’t, you’ll still have proof to use as the basis for a police report if necessary.As an extra benefit, adding these cameras may entitle you to a reduction on your homes insurance.

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