If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.
Whether you think your neighbor stole your parcel or someone else, you can frequently get a refund or a replacement from the sender or delivery company.
- Contact the Sender.
- Report It to FedEx, UPS or USPS.
- Report the package theft to Amazon.
- File a Police Report for the Stolen Package.
- Talk to Your Credit Card Company.
Track the package.
What to do if a package is stolen from your porch?
What to Do If a Package Is Stolen From Your Porch. 1 Look for your package. This may seem like a no-brainer, but if the tracking info says your package has been delivered and it’s not sitting on your 2 Contact your seller. 3 Contact the shipping company. 4 Talk to your credit card. 5 Avoid the issue in the future.
Who is responsible if a package is stolen?
Take as a whole, the Buyer is largely put in the position to resolve the issue by reaching out to the Seller or making a claim with the Delivery Company. The Buyer is also responsible for reporting the crime to the local police.
Will USPS refund for stolen package?
You can only get a refund for a stolen USPS package if you are the seller, and you purchased insurance on the parcel. If you are the recipient and your package was stolen, USPS will not reimburse you for the loss. Instead, the onus is on the seller to reimburse you or replace the item that was stolen.
Is seller responsible for stolen package?
Who is responsible if a thief steals your packages: the retailer, the carrier or you? ANSWER: Typically, you’re out of luck, unless the retailer decides to be generous. Delivery companies say they’re not responsible for reimbursement if the package was successfully delivered to the correct house.
How can I prevent my package from being stolen?
Not on my porch: How to avoid package theft
- Ship it to work. Keep your package off the porch in the first place.
- Enlist a neighbor’s help.
- Require a signature.
- Be proactive.
- Take advantage of alternative delivery options and alerts.
- Get technical.
- Keep your porch clear and visible.
- Ask for your box to be nondescript.
What happens if your USPS package is stolen?
If your stolen package was delivered by a major postal carrier such as USPS, UPS, or FedEx, you should file a claim with the respective shipping company. If you know your package has been stolen, you could reach out to the sender or seller about a possible replacement or refund.
How do I get a refund from item not received?
If you qualify for a return but the seller won’t give you your money back, you have some options:
- Write a complaint letter: we have advice to help you do that and a sample letter.
- Consider getting help from a consumer organization like Call for Action, Consumer Action, or the Better Business Bureau.
What happens if USPS says delivered?
They’ll be able to respond faster to you. They’ll most likely tell you to wait 24 hours, so you may want to wait 24 hours before contacting them, anyway. After 24 hours, if your package still hasn’t arrived despite it saying, “Delivered,” then you’ll definitely want to speak with a USPS representative.
Do delivery drivers steal packages?
While the possibility always exists that a delivery driver could steal your package, the chances are slim. While there are untrustworthy people in every line of work, delivery companies such as Amazon, USPS, UPS, and FedEx have a vested interest in preventing stolen packages.
How do I report a stolen package to USPS?
Losses are charted by the Postal Inspection Service to identify problem areas and assist Inspectors in tracking down thieves. Report suspected mail losses to Postal Inspectors by calling 877-876-2455 or at www.uspis.gov. Keep Registered Mail separate from other mail.
Does USPS compensate for lost packages?
If the item was insured and the USPS staff damaged the item while in their possession, a claim will reimburse you for the loss. Keep in mind you need a proof of value or an estimate of the cost to repair the items that were damaged.
Did USPS lose my package?
If it has been lost, late or missing for 7 days or more, you can: Go to for additional information: Find Missing Mail on USPS.com. Submit a Missing Mail search request at MissingMail.USPS.com. File a claim (for insured items meeting the appropriate timeframe).
What happens if someone steals your eBay package?
You can contact the police. Package theft is a crime, and the police may be able to help track down the perpetrator, especially if he or she has been especially active in your neighborhood. You can also enter a claim through your renters or homeowners insurance.
Is UPS responsible for stolen package?
A: Ronna Branch, a spokeswoman for UPS, said if one of its drivers releases a package and it is stolen, UPS is liable for the contents unless the shipper instructs the company to release the package no matter what.
Who is responsible if package is delivered to wrong address?
The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.
How to file a claim if your package is stolen?
What to do when packages are lost or stolen?
How do I report a stolen Amazon package?
What to Do If You Have a Lost or Stolen Package
Continue to the main content Expert in security, safety, and technology reporting More information can be found at http://www.nytimes.com/news/business/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/ Packages might go misplaced from time to time.We have to admit that most of the time when you’re looking for a lost package, it’s because someone has taken it from your front door and taken off.Almost 26 million shipments were stolen in the United States in 2017.¹ You can follow these methods to get your package stolen back, track down the burglar, or frighten off porch pirates before they do their heinous act of vandalism.
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Here’s what to do if a package is stolen
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What to do if your package is stolen
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Watch out for post-pandemic porch pirates
- Package theft increased dramatically across the country, from Buffalo, New York, to Eugene, Oregon, as more people were compelled to purchase online as a result of the outbreak. And the epidemic porch pirates came up with some ingenious solutions. Theft of packages was committed by a group of women in Kennewick, Washington, who disguised themselves as nurses. Another package thief struck in Pennsylvania, this time stealing the ashes of a loved one off the doorstep. Even if the epidemic is slowing down, we recommend that you exercise greater caution. Keep track of each and every package
- Take delivery of items as soon as you receive a delivery notification
- check to see if your video doorbell or security camera is sending you motion alerts
- use delivery lockers if you have the option
- The majority of the time, a misplaced shipment is something you specifically requested. If this is the case, you should contact the vendor and inform them that your product has not been delivered as expected. Is the seller liable for packages that have been stolen? Maybe. It all depends on the website where you made your purchase and the policies that are in place on that site. You could wish to inquire with the company’s customer care department. In my experience, firms who send out a replacement immediately quickly, without any questions asked, have a high rate of success. However, not every firm will provide you with a replacement item or a refund for your purchase. Keep any evidence that supports your allegation in a safe place. If you receive a notification of delivery, but the package is not where it was supposed to be, take a photo of the situation.
- Keep a record of your order confirmation number and any other information that can assist the company in tracking down your purchase.
- Keep track of delivery numbers and information to provide along to the firm so that it can contact the courier on your behalf.
If the stolen parcel was sent by a friend or family, notify them that it has not been delivered as scheduled.. They can get in touch with the vendor or the courier to see if they can figure out what went wrong.
3. How do I report a stolen package to Amazon?
Amazon is well-known for its lightning-fast Prime shipping and its ″no questions asked″ mentality, which is essentially true.If the tracking information for an Amazon delivery indicates that it was delivered, but you are unable to locate it, you should be able to obtain a refund rather quickly and simply.After 36 hours have gone since the estimated delivery date of the stolen Amazon shipment, you should call Amazon to report the theft.If your products are delivered late, the shipping company will normally reimburse your account for the inconvenience.
- You won’t have to worry about dealing with third-party merchants (or even their own services) because the corporation will manage everything for you.
4. How do I report a stolen FedEx package?
FedEx makes it simple to file a claim for a misplaced shipment.If you bought or mailed something from the United States via FedEx, you may make a FedEx stolen parcel claim online to get your goods back.FedEx is also a rather quick delivery service.In most cases, claims are resolved within five to seven business days of being filed.
- When it comes to filing a claim for damaged or missing materials, you’ll have 60 calendar days to do so as either the sender or the recipient.
- For lost item claims, you’ll have up to nine months to file them.
- However, make sure to save all packaging and evidence in case FedEx want to inspect them.
5. How do I report a stolen package to UPS?
In the event of a shipment being lost or stolen, UPS provides varying insurance based on whether your package was sent within the United States or worldwide.For domestic shipments, if you place an order and it doesn’t arrive, you won’t be able to make a missing package claim until 24 hours after the delivery was meant to arrive.Product claims for items acquired from outside the United States are more difficult to process.You will not be able to register a claim for certain items, and it may be difficult to obtain a refund or replacement for them.
- All of the assertions are as follows: UPS will examine your claim for a lost shipment as soon as you file it.
- It might be difficult to determine if a shipment has been misplaced or stolen.
- Regardless, all undeliverable shipments, for whatever reason, are dealt with in this manner.
- If you ordered the merchandise, you need get in touch with the vendor, since UPS would give the refund to them instead of the purchaser.
6. Contact USPS about a stolen package
- Because it is more difficult to submit a claim with the USPS than it is with other carriers, parcels stolen or lost by the USPS can be more difficult to track down than goods lost by other carriers. While the company’s procedure for reimbursing damaged parcels is well defined, the procedure for reimbursing stolen mail is not. If your parcel was mailed and delivered by the United States Postal Service, but it has not arrived, you will need to make a claim. Prepare the tracking number in advance
- Be prepared to present proof of insurance coverage.
- If at all feasible, obtain documentation demonstrating the item’s worth.
If your shipment has been stolen and there is evidence, you should snap photographs and submit them as evidence as well. If your item was insured by the United States Postal Service, you should be able to request a reimbursement straight from USPS. Generally speaking, if your shipment was stolen by the USPS, you should be able to get a replacement or a refund through the vendor.
What you can do to prevent package theft (or track down those porch pirates!)
You should take use of whatever cameras you have, whether they be doorbell cameras or outside security cameras.If a shipment is not delivered as promised, keep an eye out for it on video.The parcel may be checked to see if it was delivered by the carrier or if it was taken by someone else.If you see a theft, you should contact your local police station.
- Alternatively, if you can demonstrate that no one ever showed up at your door, the carrier (if you’re the shipper) or shipper (if you’re the recipient) will be required to repay you the money you paid.
- Installing a camera on your porch will provide you with proof of delivery or theft.
- These days, there is a wide selection of smart doorbells and home security cameras to choose from.
- Some use applications to give out fast notifications, while others just capture video footage.
2. Shine a light on the situation
Porch pirates like to remain hidden in the shadows. Install a motion-activated light on your porch to deter burglars from entering your home. Motion light and security camera combinations are also available on the market. You’ll have a visually stunning deterrent as well as a method to catch the perpetrators in the act.
Tell us about your lost or stolen package experience
Being a victim of package theft is never enjoyable, and dealing with defective carriers is even worse.We hope that this guidance will assist you in taking precautionary actions, obtaining a refund, or obtaining a replacement as fast as possible.If you have any tips on how to recover a misplaced or stolen parcel, please share them with us in the comments section below!It’s always beneficial to hear first-person recollections of events.
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Her safety expertise is in high demand by periodicals, broadcast journalists, non-profit organizations, podcasts, and other media outlets, among other things.Among the publications that have featured her professional advice and analysis are TechCrunch, The Washington Post, The Chicago Tribune, The Miami Herald, NPR, HGTV, MSN, Reader’s Digest, and Real Simple, in addition to an ever-growing archive of radio and television clips.Return to the top of the page
Porch Pirates: 6 Steps to Take if Your Package Is Stolen
According to a survey commissioned by ValuePenguin, nearly four out of every ten customers has had a package stolen before it could be delivered to them.While the quantity of deliveries increases over the Christmas season, this data serves as a reminder to consumers that package theft is a widespread problem throughout the year, regardless of the season.If you’ve been unfortunate enough to have a parcel stolen from your front door, here’s what you should do to recover your package.
What to do if a package is stolen from your porch
If your mail has been stolen, you must follow these procedures in order to be paid or to get a substitute item.
Step 1: Track the package
First and foremost, if you have reason to believe your product has been stolen, you should look for tracking information in the email you received upon purchase.Typically, you will be provided with a tracking number, which you may use to keep track on the progress of your order throughout shipment.Sometimes all you need to do is click on this number or button, but other times you may need to copy the number and input it on the retailer’s or shipping company’s website, depending on the situation.For shipments to be delayed, especially during high shipping seasons such as the holidays, this is to be expected.
- The shipment status will inform you of the location where your package was last recorded as well as the date on which it was delivered to the shipping destination.
- If the item is indicated as having been delivered, go to step 2.
- Otherwise, proceed to step 3.
Step 2: Check if your neighbors saw it or held onto it for you
Check with your neighbors to see if the item has been delivered once you’ve verified that it has.It’s humiliating to lash out at a customer service agent only to realize that the sweet lady next door noticed your shipment and grabbed it to save it from being stolen or rained on while you were away.Even if they don’t have your package, it’s possible that your neighbors saw it earlier in the day and are unaware of it.
Step 3: Contact the seller or retailer
Immediately notify the vendor or shop that sold you the goods if it looks that your shipment has been stolen or misplaced.When it comes to dealing with stolen property, different merchants have different rules and procedures in place, but you are normally entitled to a refund or a replacement.Amazon’s ″A-to-Z Guarantee Protection″ provides coverage for the majority of stolen packages.Purchases that are labeled as ″fulfilled by Amazon″ are sometimes derived from retail partners known as ″Amazon Sellers,″ rather than from Amazon itself.
- (You should be aware of this at the time you place your purchase for the item).
- It is mandatory for you to contact the Amazon Seller in order to try to resolve the issue with them if this is the situation with your purchase, according to Amazon.
- You may make a claim with Amazon if you’ve waited more than two business days for a response or if the seller is being unhelpful.
- Amazon would most likely offer a refund in this case, as well.
- In many circumstances, stores will agree to send you a new item within a short period of time.
- However, if they refuse to accept responsibility and give a replacement, there are still certain actions you may take to obtain recompense.
Step 4: File a claim with the shipping company
Occasionally, stores may attempt to transfer responsibility to the shipping provider or will need you to make a complaint and wait a specific number of days before learning for definite whether your shipment will or will not be delivered.If you find yourself in this situation, you may wish to submit a claim with the shipping business as well, just to be safe.UPS, FedEx, the United States Postal Service, and DHL all have online claims processes that you may use to report your lost item, and you can also call them to report your missing item.
Step 5: Use the purchase protection features on your credit card
When you use a credit card to make a purchase, many issuers will provide purchase protection that will repay you if an item is stolen.This is true as long as the item was paid wholly with that credit card and the card issuer is contacted within a certain timeframe.Check the website of your credit card provider to see whether this coverage is available and to learn how to make a claim.Some credit card providers, however, do not provide coverage for high-value products (usually anything that is worth more than $500 to $1,000).
- Depending on the company, they may ask you to submit a police complaint before they can issue your refund.
- Finally, credit card purchase protection is sometimes referred to as ″secondary coverage,″ which indicates that it only kicks in after you’ve previously used main coverage, such as homeowner’s or renters insurance, to safeguard your purchases.
- This takes us to the sixth step.
Step 6: Claim high-value items with your homeowners insurance
The majority of homeowners and renters insurance plans include coverage for stolen shipments.Unfortunately, this is only beneficial for items that are more valuable than your deductible.Given that the majority of homes insurance deductibles range between $500 and $2,000, submitting a claim for the majority of stolen shipments will be a waste of time.However, even if the value of the lost item exceeds the deductible, you’ll need to consider the risk that your homes insurance provider would raise your rates as a result of your claim, not to mention the inconvenience of submitting the claim itself.
How to prevent package theft
When a package is stolen, it may be quite stressful, and the claims procedure can be much more unpleasant. If you wish to reduce the likelihood of losing shipments while you’re away from home, consider the following solutions for protecting your packages while you’re gone.
Schedule for in-person delivery
The most effective method of preventing mail theft is to personally accept your shipments.To do this, either notify your postal service business that you require a signature for delivery or arrange for your mail to be carried to a location where someone is constantly on hand.Consider asking a neighbor if they would be willing to accept delivery if you are frequently away from home.Alternatively, if it is acceptable to your business and your shipment is modest, you can choose your office as the delivery destination.
Use a lockbox service
When using a service such as Amazon Locker, you may have goods delivered to a lockbox, which will help to prevent mail from being stolen.In addition, several supermarket and convenience stores provide this sort of service, or you may have your box delivered to your local UPS or USPS center and pick it up when you get to that location.A combination-protected lockbox that stands on your doorstep and safeguards your parcels until you return home is an option if you prefer a shorter journey than driving to the post office.
Insure your packages
Whenever you purchase a high-value item online, such as a new iPhone or iPad, spend a few additional dollars for delivery insurance to protect your investment. Typically, you may accomplish this either directly with the seller or through the delivery company.
Install a security camera
There are various low-cost home security cameras that are simple to install around the perimeter of your property, including bullet cameras.Most of these cameras are compatible with your WiFi network and even have a smartphone app, allowing you to keep track of parcels left during the day.The sheer appearance of these cameras may be enough to deter would-be porch pirates, but even if it isn’t, you’ll still have proof to use as the basis for a police report if necessary.As an extra benefit, adding these cameras may entitle you to a reduction on your homes insurance.
What is the value of stolen packages, and what steps have been taken by consumers?
- In accordance with a survey commissioned by ValuePenguin, parcel theft has touched more than 40% of all Americans at some time during their lives. More than 5 out of 10 buyers reported having more than one package stolen in the previous 12 months, resulting in an average loss of $106 per home in that time period. When applied to the total number of households in the United States as determined by the Census Bureau, these averages show that porch piracy cost U.S. consumers more than $7.4 billion in the previous year: In the last year, there were an estimated 144 million victims
- the average loss per home was $106
- and the estimated value of stolen products in the last year was $7.4 billion.
Despite the high number of burglaries, over three-quarters of Americans said they have done nothing to safeguard their deliveries against theft in the future — including more than half of respondents over the age of 55 who said they have done nothing.It is estimated that nearly two out of every three robberies occurred directly outside the victims’ houses, thus it is wise to take several safeguards to deter bold would-be burglars.
Package Stolen? Here are 5 Ways to Recover Stolen Deliveries
A growing number of individuals will get parcels through the mail in 2020 compared to 2019.This is due to the expansion of e-commerce and increasing online buying due to the coronavirus pandemic.Unfortunately, the number of people who have had a parcel stolen has grown throughout this period as well, which is a sad development.
Despite the fact that package theft is a particularly serious concern during the holiday season, it is critical that you remain attentive in securing your deliveries throughout the year.
What to do if a package is stolen
In this post, we’ll discuss techniques to assist avoid package theft, regardless of whether you live in an apartment or own your house. We’ll also go through some options for locating your shipment if it’s been stolen in the future. Let’s take a look at how to report a stolen item and what you may do in the future to avoid parcel theft in the first instance.
Before You Report Stolen Packages, Ask Around
We’ve all been in that situation.The day after you arrive home from work, you fully anticipate to discover that the box you bought is waiting for you on your front porch.After all, you had just gotten a delivery confirmation email a few hours before this conversation.
When you arrive at your front door and discover that there is no package in sight, it’s natural to become anxious.Here are a few things you should consider before jumping to conclusions.These procedures might assist to guarantee that you do not begin the process of obtaining a refund when the shipment was not stolen in the first place.
Make Sure That It Was Delivered
If you obtain a delivery confirmation, it is possible that the delivery provider made a mistake in the delivery process. To be sure that your package was delivered at the time and place specified by the tracking service, you can contact the company immediately. It’s always conceivable that something went wrong, so it’s worth double-checking everything first.
Look Thoroughly and Check with Your Roommates or Family Members
Make a careful inspection of your porch or front step to see whether the parcel was delivered in an odd location.It is possible that delivery drivers will attempt to be courteous by placing boxes out of sight in order to assist secure your belongings against theft.It’s also conceivable that someone else in your home has already taken possession of the parcel and carried it inside.
In case a family member or roommate failed to notify you that they had already taken your box in from the porch, check with others in the house.
Check with Your Neighbors
When delivery drivers are concerned that leaving a box at your front door is not secure, they may choose to leave your gift with one of your neighbors. Although it is rare for products to be delivered to the incorrect address, it is conceivable that a neighbor got the box without recognizing it.
Ask Your Neighborhood Watch
Please contact your local neighborhood watch to inquire whether there has been a recent string of package thefts or if anyone has noticed any suspicious characters around your home.If your community has a local neighborhood watch, please contact them to inquire whether there has been a string of package thefts recently or if anyone has noticed any suspicious characters around your home.They may be able to provide you with information that may assist you in recovering your stolen property.
Someone Stole Your Package? 5 Ways to Recover Stolen Deliveries
Let’s have a look at what you should do next once you’ve inquired about your bundle with a few people. In many cases, whether you believe a neighbor or someone else took your package, you can obtain a refund or an alternate delivery from the sender or delivery firm in question.
1. Contact the Sender
Following that, if you have determined that the parcel was delivered but was most likely stolen, the next step is to contact the sender.There are a plethora of shops out there that will be eager to collaborate with you in order to address this issue effectively.A few of them may even replace or refund your order on the spot, and they may even take on the obligation of negotiating with the shipping business on your behalf.
Is there anything you can do if the box you’re looking for was shipped by someone other than the shop, such as a friend or a family member?It is necessary to contact the sender in this case to ensure that the right address was printed on the label of the package.Unfortunately, the only thing you can do if you believe your belongings have been taken is to submit a theft report with the police.
2. Report It to FedEx, UPS or USPS
Different shipping firms have different procedures for reporting a shipment that has been stolen.For FedEx, the procedure is quite straightforward.You may file a claim for a misplaced parcel online, which you can complete and submit.
FedEx typically responds to this type of claim within five to seven business days, depending on the circumstances.If UPS delivered your box, you’d have to wait 24 hours after the scheduled delivery time before filing a missing parcel claim with the Postal Service.In order to receive a refund, you’ll need to contact the seller, since the reimbursement will be paid to them rather than to you.For packages that have gone missing because they were sent to a foreign location, it may be difficult to obtain replacements or refunds through UPS.If you have a lost parcel from the United States Postal Service, you must first fill out a Help Request form, which will be forwarded to your local Post Office, which will assist you in locating your item.
It is necessary to submit a Missing Mail Search Request with the tracking number, proof of insurance, and proof of the item’s worth if you do not get your package within seven days of it being lost or misdirected.If you have any evidence that the shipment was truly stolen, you should provide it with your application.
3. Report the package theft to Amazon
Despite the fact that this point technically belongs under the ″contact the sender″ section, Amazon is by far the largest online store in the world, and so deserves to be discussed separately.Fortunately, Amazon makes obtaining a reimbursement for misplaced items a simple process.You can contact Amazon once 36 hours have gone since the shipment was meant to have arrived if the tracking software indicates that it arrived but you did not physically get it, or if the box was stolen from your home.
Even if the merchandise was shipped by a third-party vendor, Amazon would still handle the refund.
4. File a Police Report for the Stolen Package
Consider the following procedure for notifying the authorities of a missing parcel.Unfortunately, if there are no witnesses and you do not have a doorbell camera or an outside security camera, the police are unlikely to be able to do much to help you in this situation.If there have been recent package thefts in your neighborhood, there is a greater possibility that the authorities will examine the problem.
If you want to file an insurance claim in connection with the missing delivery, a police report may be useful paperwork to have on hand.
5. Talk to Your Credit Card Company
If none of the previous strategies have worked, you can call your credit card provider to see if there are any safeguards in your card agreement that you can take advantage of. This implies that your credit card company may be able to issue you a refund even if the vendor or delivery company refuses to.
Don’t Fall Prey to Porch Pirates Again: How to Help Prevent Package Theft
Once you’ve been burnt by a porch pirate, the last thing you want to do is go through the ordeal all over again.Let’s have a look at some of the methods you may use to keep your packages from being stolen in the future.What can you do to avoid parcel theft?
Whether you rent or own a home, practically everyone has had their packages stolen at some time in their lives.After looking forward to getting something, it might be disheartening to discover that it has not come as expected.We’ve created a list of recommendations that will assist you prevent package theft, whether you rent or own your home.
- Register for free pickup and delivery of items at the USPS shop
- Rent a package locker or parcel locker.
- UPS provides rental mailboxes at UPS Stores that are available to customers of any carrier.
- Install surveillance cameras on your property’s outside.
- If you have the choice, schedule delivery for a time when you are certain you will be home.
- Insist on receiving a signature upon delivery.
- Purchase a P.O. Box from your local United States Postal Service location.
- Install a video doorbell camera on your doorbell.
- Have the package delivered to your place of employment.
- Select Amazon Hub Locker pickup as your delivery option.
- Package insurance should be purchased. This enables you to trace your shipment, making it easier to intercept it when it arrives at your apartment or residence.
- An electronic smart lock may be used to enable a trustworthy delivery person access your house.
- Drop off and pick up UPS shipments at your neighborhood CVS.
- Pick up your FedEx packages from Walgreens
- Request package drop off in your fenced-in backyard or garage
- and more.
- Check with your neighbors to see if they will be willing to keep or pick up a box for you while you are away from home, especially if you offer to do the same for them.
- Register for UPS My Choice to be able to schedule deliveries.
Have Your Packages Delivered to a More Secure Location
Installing a package lockbox near your mailbox, or even a more discreet non-locking box further away from the street, may be an option for your situation.In the event that you pick this option, you will need to speak with the delivery provider to verify that the shipment is delivered to the correct location.If you find that the majority of the deliveries you receive are from Amazon, you might want to consider purchasing an Amazon locker.
Also, several convenience stores and supermarket stores provide a lockbox delivery service for their customers.
Get a Doorbell Camera to catch Porch Pirates
Despite the fact that doorbell cameras are not always the most effective theft deterrents due to their inconspicuous nature, they can make it possible to capture a thief in the act.While external security cameras may deter a burglar, doorbell cameras capture a clear image of their face, which may be used as evidence in court.They also offer the dual purpose of assisting you in keeping an eye on who is arriving and exiting from your home at any given time.
In addition, if you make sure to acquire one with two-way audio, you’ll be able to react when someone rings your doorbell, regardless of whether or not you’re there.
Advertise Your Home Security System on Your Windows and In Your Yard
Installing a yard sign and some window stickers to advertise your home security system isn’t going to hurt. Thieves who are not ready to take the risk of being caught on video or setting off a motion detector alert may be deterred as a result.
How to prevent package theft in a home you own?
If you own your house, you may be able to take advantage of permanent relocation alternatives. Here are some ideas to get you started:
- Invest in an anti-theft mailbox or a mailbox with a delivery slot connected to make your mailbox more secure.
- Install a parcel delivery box or a package drop-off box on your front porch to receive packages. Many choices are now available that are both aesthetically pleasing and useful.
- For increased protection, choose a box that can be bolted or attached to your porch or wall with screws.
- Hedgerows or plants can be added. Remember to ask that your gift be hidden behind this shrubbery by the delivery person.
- Smart locks can be used in conjunction with security cameras if you have a porch or garage that is distinct from your home, or if you have confidence in your delivery person.
- Indoor cameras are also useful in this situation since they allow you to monitor every step of the delivery procedure.
- Track your package’s progress and open your door when it comes, allowing the delivery person to drop it off inside.
How to prevent package theft in an apartment?
Due to the fact that many flats do not have porches, you will have to come up with less permanent alternatives for concealing goods.
- Package drops should be coordinated with your lease or management office.
- Ask if you may have a look at the package drop-off location while you’re taking a tour of the flat. If so, is it a public space that anybody may enter? Is there a locker room? If you get a large number of packages, it may be good to include this on your ″must-have″ list while searching for a new rental property.
- Inquire with your apartment complex if you may send packages to the complex’s office rather than to your actual unit.
- Blue by ADT provides a suite of home security choices that are suitable for apartment living, whether you choose a doorbell or an exterior camera to keep a watch on your property.
Install Outdoor Security Cameras
As previously said, outside cameras may be used to dissuade burglars as well as capture them in the process of stealing. A thief is far less likely to steal your item if they are aware that you will have video footage of them performing the crime if you install conspicuous outside security cameras in strategic locations.
ADT is one of the leading home security providers in the US.
Package theft is on the rise, but that doesn’t mean you have to sit back and hope you don’t become a victim.You may take a variety of steps to assist avoid package theft, which is especially important during the Christmas season.For example, you may sign up for delivery notifications, which will tell you of the current status of your product as well as when it will be delivered.
Additionally, installing a security system will allow you to capture criminals in the act if they are caught.ADT is one of the most well-known and respected security companies in the world.Please get in touch with us for a free quote.We have home security systems, doorbell cameras, and outdoor security cameras that can assist you in protecting yourself against parcel theft right now!
What to do if Your Package is Stolen?
- The most recent update was made on December 9, 2018. So you’ve placed an order and are eagerly expecting delivery
- but, when the planned delivery date arrives, there is no sign of it. You check the tracking information for your cargo, and sure enough, it indicates that your delivery has been delivered. Despite this, it isn’t there, waiting to be opened. In the event that this occurs to you, and it does so frequently (33 percent of Americans1), particularly during the Christmas season, there is a potential that your shipment has been stolen. Despite the fact that you’ve done all possible to secure your delivery, it’s possible that your packages may be stolen before you can get to them. Listed below are the steps to take if you feel that you have been a victim of porch pirates and that your package has been taken. 1. Verify the tracking and video footage First and foremost, double-check your package tracking information to ensure that your delivery has been successfully completed. A lot of factors contribute to shipping delays, but the holiday season in particular is notorious for causing items to arrive later than they were scheduled to. If your package tracking indicates that the product has been delivered but you have not yet received it, you should proceed to the next stage in the procedure. In any case, it is most certainly still on its way. It’s important to check your surveillance footage as soon as possible if you have security cameras or a smart video doorbell installed. Check the camera to check whether the box was indeed delivered and if it was picked up by someone else before you had a chance to go to it. If you decide to file a police complaint or submit a claim against the vendor and delivery service, the video evidence may be useful in proving your case. 2. Take a look around and talk to your neighbors. If your package has gone missing, have a check about your home or delivery area to see if the delivery person has placed it somewhere out of sight or in a different spot than the normal. Likewise, it’s good checking with your neighbors to see if they noticed it or if they took it for you to ensure that no one else takes it. 3. Get in touch with the seller or retailer. If you believe your shipment has been stolen, you should contact the seller or store to inquire about their policies and to file a complaint of a stolen package. Most shops will provide you with some level of protection, and you will almost certainly be entitled to a refund. While it is unfortunate if the seller does not have a lost package policy and refuses to replace or refund your purchase, there are certain steps you may take to ensure that you are compensated. Claim your compensation from the shipping company. If the seller is unable to handle your stolen parcel issue, they may frequently shift responsibility to the shipping company, in which case you will be required to submit a claim with the shipping carrier as well as with the seller. The majority of carriers offer an online claims process that you may use to report a stolen parcel to the authorities. Furthermore, if you purchased insurance for your cargo, you will have additional coverage to fall back on in times of need. 5. Get in touch with your credit card company. Purchase protection is available on many credit cards, and it protects you against the loss or theft of stolen products. As long as the item was purchased using the credit card in question, these policies will frequently compensate you for stolen products. Take note that certain credit card providers have a minimum amount of protection that must be met in order to receive protection. You will be required to disclose the theft within a set deadline, so be sure to review your credit card company’s policy and learn about your coverage alternatives before reporting the theft. 6. Submit a report to your local police department. If the value of the item exceeds your deductible, you may be able to obtain a reimbursement via your homeowner’s insurance. If you choose this option, you will be required to get a police record in order to register a claim. In addition, if you paid for third-party coverage of your shipment, police records are usually needed. Despite the fact that filing a police report may seem like an excessive move, it may be necessary depending on the value of your shipment. Keep in mind that if there are no witnesses or specific proof (such as surveillance footage showing someone removing your item), the police will be powerless to intervene. Reporting the occurrence, on the other hand, assists the authorities in determining whether porch pirates have become a problem in your community. It is a headache that no one wants to deal with when a shipment has been stolen from their home or office. Instead of wasting time attempting to determine who is responsible for your stolen box, consider these parcel theft prevention tips: Pay an additional fee for insurance
- Insist on getting a signature
- Make use of a safe deposit box
- Install surveillance cameras and video doorbells to protect your home.
NOTE: Double-check to see if you’ve provided any particular instructions for the shipping firm to follow while delivering the package. While shopping over the Christmas season, it is preferable to have products transported to a safe location. The following are the sources: 1 Porch pirates, shopping habits, and privacy are all discussed in the 2017 Package Theft Report.
UPS Stolen Package: What Can You Do? (Updated for 2022)
Even though some may refer to it as a ″issue of luxury,″ when a UPS package is lost or stolen, it can feel like the end of the world, especially when it comes time to seek reimbursement for your losses.Sometimes you simply want to get even with those pesky porch pirates and make them pay for their mischief.That, however, is the next step.
The question right now is, what do you do in this situation?In order to address this issue, we’ve put up this helpful guide that outlines precisely what the procedure is and provides you with all of the information you need.Ultimately, we want to make it easier for you to recover your losses than it would be if you tried to do it on your own.Continue reading to find out what to do if your UPS shipment is misplaced or taken from you.For starters, a great deal relies on who you are — the sender or the recipient — and what you are trying to accomplish.
UPS has a set of regulations that must be followed depending on the situation.In general, UPS prefers to work with the shipper rather than the recipient, unless the receiver has received a UPS InfoNotice – you know, those tiny yellow notes that are affixed to your door by UPS.Furthermore, keep in mind that packages that are misplaced or stolen are processed in a different manner.
If your shipment was delivered but then stolen, UPS will not be held liable for the loss.But if you submit a police report with your local police station, UPS will work with you to resolve the situation.
I’m the Recipient of a Lost or Stolen Package: Now What?
If your shipment has gone missing, UPS should be able to locate it quite quickly.To begin the procedure, you’ll need to know the current tracking status of the shipment.If the box was delivered, whether you signed for it, and whether you’ve granted authorization for parcels to be left by your front door without a signature are all things that UPS will investigate.
Even if you grant permission for an item to be left unattended, it is at the discretion of the UPS delivery driver whether or not the box is left unattended.If you receive a UPS InfoNotice, it might imply one of two things: either your item has been delivered or it has been taken from your possession.If, on the other hand, there is no InfoNotice placed on your door, it is likely that the shipment was either not delivered or was lost during the delivery process.First, you must call the shipper to inform them that the product did not arrive by or after the scheduled delivery time.Following that, the shipper should call UPS to assist them in locating the shipment.
In certain cases, the shipper may simply resend the item(s) or compensate you for the value of the missing contents as well as the cost of sending the items.UPS Access Points are locations where packages can be picked up by customers who have misplaced their packages.Another alternative is to reschedule the delivery for a later date and to provide specific delivery instructions to the delivery driver.
Make certain you thoroughly examine your InfoNotice.It may contain critical information regarding your item, such as the fact that it was left with a neighbor or hidden in a secret location on your property.
I’m the Shipper of a Lost or Stolen UPS Package: What Do I Do?
Customer service calls from customers who have not received their packages are common occurrences in retail environments.The consumer may be irate and unhappy, and he or she may vow to never do business with you in the future.It is your responsibility to locate the parcel as quickly as feasible.
Give UPS a call, and they will work with you to assist in recovering the package or assisting in reimbursement or replacement of the contents, whichever is less expensive.It is critical that you reply to consumer complaints as promptly as possible in order to maintain a positive reputation for your company.Overall, UPS prefers to work with shippers rather than with recipients of their packages.When working with UPS to locate a misplaced shipment, the following are the stages you will go through as a shipper: 1.Notify the Postal Service of a Missing Package: UPS really requires that shippers report any lost or stolen shipments within 24 hours of the package’s delivery time if the package has not arrived.
Following the submission of your complaint, UPS will begin searching for the shipment, which might take up to 10 business days.In the interim, it’s a good idea to inform your customer that you are collaborating with UPS to track down the missing shipment.2.
Authorization of the Claim: If the package is found, any claim will be refused, and the parcel will be forwarded to the intended receiver.3.Authorization of the Claim: Once the package has been delivered, UPS will contact you to let you know.
- If, on the other hand, the parcel is located but is too damaged to be delivered, it will not be sent to the recipient.
- Instead, the package will be returned to the sender.
- UPS will treat the shipment as stolen if it cannot be located.
- A claim letter will be sent to the shipper through fax, email, or conventional mail if the package cannot be located.
Third, you must give UPS with some information in order to show the worth of the package contents that were lost or stolen.This information will be used to determine the amount of compensation you are entitled to.This contains a proof of postage, an invoice, and a purchase order, among other things.If the merchandise comes within the parameters of UPS’s criteria, the company will calculate the worth of the shipment and give a refund.Getting the Claim Paid: Once the claim has been approved, the shipper is notified and a payment is issued to him or her.A claim will only be allowed if the parcel was not delivered and cannot be located, or if the package is too damaged to be sent to the intended beneficiary.
- As previously indicated, you may expect UPS to repay you for the contents of the box as well as the transportation costs, or to pay to replace the contents, whichever is less expensive.
The Bottom Line
Customers who have not received their packages from you as a retailer may contact you from time to time.A dissatisfied customer may get irate and outraged, and he or she may vow not to do business with you ever again.It is your responsibility to locate the parcel as quickly as possible.
Make a call to UPS, and they will work with you to assist you retrieve the package, or they will help you repay or replace the contents, whichever is less expensive.It is critical that you reply to consumer complaints as fast as possible in order to maintain a positive reputation for your organization.UPS likes to deal with shippers rather than with receivers, to summarize: Working with UPS to locate a misplaced cargo is a step-by-step process that you, the shipper, will go through.First, report a missing package by calling [phone number].The shipping company UPS really requires that shippers report any lost or stolen shipments within 24 hours of the package’s arrival time.
Upon receiving your complaint, UPS will begin looking for the shipment, which could take up to 10 business days.During the interim, it’s a good idea to inform your consumer that you’re collaborating with UPS to track down the shipment.2.
Authorization of the Claim: If the package is discovered, any claim will be refused and the package will be forwarded to the intended receiver.3.Authorization of the Claim: When the package is delivered, UPS will contact you to let you know.
- If, on the other hand, the package is found but is too damaged to be delivered, it will not be sent to the recipient.
- In its place, the package will be returned to the sender.
- UPS will treat the shipment as stolen if it cannot be located.
- A claim letter will be issued to the shipper through fax, email, or regular mail if the parcel is not found within 48 hours.
Third, you must give UPS with certain information in order to show the value of the package contents that were lost or stolen.This information will be used to determine the amount of compensation that will be paid to you.These documents include a proof of postage, an invoice, and a purchase order, among other things.The value of the shipment will be determined by UPS, and the package will be refunded if the merchandise meets their criteria.4.Receiving Payment for the Claim: Once a claim has been granted, a payment is sent to the shipper.
- It is only if the parcel was not delivered and cannot be located, or if the product is too damaged to be delivered, that a claim will be allowed.
- As previously indicated, you may expect UPS to compensate you for the contents of the box as well as the transportation costs, or to pay to replace the contents if this is the more cost-effective solution.
What To Do If Your Amazon Package Is Stolen
Over the past several months, there has been an increase in the frequency of a new stealing trend, notably in the United States.Porch pirate is the act of stealing packages that have been placed on a porch or anyplace near the main door of a house before they can be picked up by the intended recipients.Approximately 23 million Americans have had their parcels taken from their homes as of 2021, which is a horrific level of theft.
In the case of Amazon lost deliveries, an average of 51 parcels were reported missing or stolen every year on average.In response to the epidemic, porch pirates have taken advantage of the increase in online shopping to steal from others.Unless you happen to be one of the unfortunate persons who had their Amazon delivery taken from their front porch, don’t worry just yet.Amazon makes it as simple as possible to get in touch with them and resolve the Amazon missing shipment issue that you’re experiencing.Getting in contact with Amazon can be difficult, despite the fact that it appears to be so.
But don’t worry, they have a comprehensive customer support program ready to assist you whenever you have a problem.We’ve outlined below the procedures to take in order to obtain assistance or report an Amazon shipment as missing.
Package Is Missing, Now What?
As a fresh victim of Amazon porch piracy, we are here to walk you through the process of determining whether your package has been stolen or lost. Before calling Amazon to file a claim of an Amazon missing item, there are a few things you should check to make sure your box did not get taken from your doorstep.
Step 1: Track the Amazon lost packages.
If the box was marked as delivered before they arrived, be aware that this is a common occurrence on Amazon’s part, and that the product will come within 48 hours.When you have waited for 48 hours, you can look about your property for a probable drop-off location for the package.It’s possible that courier firms will deliver products to unexpected locations on your home, such as the back porch or behind your potted plants.
If, after 48 hours, the Amazon delivery has not been located, you should call your courier immediately for assistance.It’s possible that your shipment is still in the possession of the shipping company.Instruct them to trace your package using the tracking number you provided.However, suppose the courier firm is completely confident that your delivery was successfully delivered to your doorstep without incident.You should file a report with Amazon if you believe your shipment has been stolen in such scenario.
Step 2: Check if your neighbors saw it or held onto it for you
Whether your box has been stolen, check with your neighbors first to see if they witnessed or were able to film the arrival of your item on their security cameras before reporting it to Amazon.Alternatively, they might be keeping an eye on your delivery to ensure that it is not taken at all.You should hold off on venting your rage to the Amazon Customer Support Team for the time being.
It would be less than nice if your box was just brought into the house by your kind and friendly neighbor for the purpose of safety.
Step 3: Contact the seller or retailer.
If you are now absolutely certain that your Amazon box was taken from your porch, you may contact Amazon directly to report the theft.Customer support should be contacted to provide them with the specifics of the problem.Customers should be able to request replacement shipments from Amazon sellers, or they should be able to request refunds from Amazon.
As part of Amazon’s A-Z Guarantee, you can contact the seller directly for orders placed through a third-party Amazon seller.You should let the merchant a day or two to react to your conversation.After that, you may begin the process of filing a claim for the shipment that has gone missing or been stolen.Make sure to make your claim within 90 days after receiving your purchase.Assume that the vendor is unwilling to settle the situation by delivering a replacement shipment or issuing a refund.
If that is the case, Amazon will determine whether or not to issue it to you based on your responses to the claim process question