How To Check Status Of Package In Customs?

Track Your Package Via Your Courier Service Track the package via the courier service through which you are receiving it or sent it, as U.S. Customs has no way to track packages. Most couriers provide a tracking option on their websites to track your package. Use the tracking code you received when you shipped your package.
USPS Customs Declaration Tracking – Just Enter USPS Customs Tracking number / CN22 Form Declaration number to Check Clearance Status of International Package held in Customs information online. Home Contact US

How do I find out if my package is stuck in customs?

Who should I contact to find out if my package is stuck in customs? If your package is held at customs, you should contact the courier company in charge of your shipment. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem.

Why is my package ‘held at customs?

Attaching an incomplete document to your package is one of the main reasons your package may be ‘Held at Customs’. If there are errors or some important information is missing from the documents you submit, your package may be held by the customs. The list of documents may vary for different products and the country you are shipping to.

Can you track a package in customs?

U.S. Customs and Border Protection, (CBP) is unable to track packages into or out of our facilities unless you have received a notice of detention issued by CBP, otherwise we will not be able to locate your package even if it is being held by CBP.

How long does a package remain in customs?

It normally takes a matter of minutes or hours for a package to clear customs, but it can take days or even weeks if there is a problem.

Why has my package been in customs for so long?

The most common reason for shipments being held for Customs clearance is missing documentation and information. Documentation and information gaps can often be corrected at the origin location through process improvement, implementation, and training.

How long does a package take after clearing customs 2021?

If you see the eta of the ship at the delivery port on our tracking system, normally allow a week to get your shipment cleared through customs and unloaded out of the container and then allow up to two weeks on average depending where you live for delivery.

Who do I contact if my package is stuck in customs?

If your package is held at customs, you should contact the courier company in charge of your shipment. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem. Before contact, make sure you have the tracking number to give it to the courier to check its status.

How long does it take for customs to clear a package Philippines?

All imported articles to the Philippines must undergo the customs clearance process within 30 days since unloading the last package. You need to be ready with the list of required documents to avoid any delays in customs releasing.

How do I contact USPS customs?

When customers call 800-222-1811 to initiate an inquiry, they will need to provide the following information: 1. Mailing receipt number.

How do I contact UK customs about a parcel?

For general enquires regarding import, export, international trade and the National Cearance Hub (NCH) please contact the HMRC Customs and International Trade Helpline on Telephone: 0300 200 3700. You can also contact NCH using an online form, webchat or by post.

How do I contact UK customs about a package?

Customs Input Entries (CIE)

  1. 0300 322 9434. Textphone:
  2. 0300 200 3719. Opening times: Monday to Friday: 8am to 10pm. Saturday and Sunday: 8am to 4pm.

How do I track my package on USPS customs?

How to Track a USPS Parcel at US Customs

  1. Visit the USPS Website. First open an online USPS account using your email and creating a password.
  2. Print a Label.
  3. Fill Out a Customs Form.
  4. Schedule a Pickup.
  5. Packing Recommendations.
  6. Waiting for a Package?
  7. Package Inspections.
  8. What if Your Package is Detained?

How long does import customs take?

Typically, customs clearance takes less than 24 hours, however, there are times where it can take several days or weeks for goods to be inspected. When is customs clearance needed? Customs clearance is necessary for all packages entering the U.S. from other countries.

How long does an post take to deliver after paying customs?

Pay a Customs Charge. As your An Post delivery is from outside the EU, Irish Revenue have applied a Customs Charge. This Customs Charge must be paid to An Post within 16 working days in order for your item to be released for delivery. An Post may apply a fee to handle, collect and process the item.

How do I find out if my package is stuck in customs?

Who should I contact to find out if my package is stuck in customs? If your package is held at customs, you should contact the courier company in charge of your shipment. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem.

How long will my package be held at the customs office?

The customs procedures and the time a parcel is held at the customs office depend on different factors, each for their own, and often country related. For instance, different rules may apply for packages held in customs in the UK, Germany, France, Spain or other countries. This could be a process lasting from days to weeks, to months.

How to Find Out If Your Package Is Stuck at Customs

Businesses ship millions of packages overseas every year, all of which must pass through a variety of postal and customs checkpoints.When leaving and entering a country, some goods or shipments, such as critical inventory, business-to-business (B2B) proposals, or client orders, are flagged and may be detained by the government of the destination country for further scrutiny before being released to the recipient.When parcels are sent or received in the United States that arouse suspicion or do not have necessary paperwork are detained by the United States Customs and Border Protection agency to check that the shipments and their contents conform with the country’s laws and regulations.As a company owner, you almost certainly rely on the postal service for both business-to-business (B2B) and business-to-consumer (B2C) transactions.It’s critical to maintain things running as smoothly as possible, to know what to do if you run into this typical mailing snag, and to understand how to avoid it from happening again in the near future.

Check Your Mail for a Customs Detainment Letter

Keep an eye out in your company’s mail for a letter from the United States Customs and Border Protection agency informing you that your item has been held.It is normally within a few days of receiving your item if the department is holding it, but it might take up to 30 to 45 days in some cases.The department will inform you of the cause for your package’s detention as well as what you may do in order to get it freed.

Follow the Directions on Your Customs Detainment Letter

Make sure to comply with any criteria specified in your Customs detainment letter as soon as possible. The sooner you answer and meet with its conditions, the sooner your shipment will be freed and dispatched on its journey to its final destination. Customers and employees are happier when goods are delivered quickly, but delayed shipments can result in discontent and even revenue loss.

Track Your Package Via Your Courier Service

Complete any procedures outlined in your Customs detainment letter as soon as feasible to avoid further detention.The sooner you answer and meet with its criteria, the sooner your shipment will be released and dispatched on its journey to its final location.Customers and employees are happier when goods are delivered quickly, but delayed shipments can result in discontent or even revenue loss.

Contact Your Courier Service

If your tracking code does not work, you should contact the courier provider to inquire about the status of your item.The courier company should keep a record of the progress of your delivery as well as its present location.To keep your future shipments and orders structured, consider employing order-tracking management software that includes a customs template for overseas shipments to help you stay on track.In order to guarantee that your company’s incoming supplies and outgoing orders get through the customs system as quickly as possible, attach the completed U.S.Customs and Border Protection Declaration forms, CN22 or CN23, to the shipments or have the sender attach them when the items are shipped.Packages that do not include the required documentation will be held up in customs.

  • The forms are accessible at the majority of post offices across the world.

Examine the limits placed on imports and exports by the United States Customs and Border Protection agency to guarantee that your things pass through without being confiscated. Alcohol, animals, fish, and other forms of wildlife, for example, are not permitted through Customs clearance.

Package stuck in customs – why does this happen?

  • Customs must be cleared for all shipments crossing international borders, and the procedure might take a long time in some cases. In this post, you will learn how long it takes for customs to clear your box and how long they will keep your cargo on their premises. Customs processes and the amount of time a cargo is detained at the customs office are determined by a variety of factors, each of which is unique and frequently country-specific. As an example, different regulations may apply for parcels detained in customs in the United Kingdom vs packages held in customs in Germany, France, Spain, or any other country. Customs might keep a cargo for anything from a few days to many weeks or even months, depending on the circumstances. It is not permitted to send any things if they are on the list of forbidden and restricted objects to be transported. In the event that you bought something from an online retailer that is regarded to be prohibited for international delivery, this process may take longer than you anticipated. You may find yourself not only having your shipment held at customs, but also having it destroyed if you fail to give the necessary papers that the customs authorities will need of you.
  • If you fail to present all of the required documentation, the customs clearance process may take considerably longer than you had anticipated. When shipping internationally, it is necessary to file a customs declaration. The shipment will be kept at customs until you supply the necessary information if you do not have it and the officers request that you provide it to them.
  • The longer it takes you to pay the taxes, the longer the parcel will be held up at customs
  • the length of time the cargo is held up in customs can also be determined by the manner of transportation (air, road, rail, sea) It is important to note that in many countries, if you choose a slower delivery option, the procedure of clearing customs can be lengthy and difficult. It is possible that the tracking system will be faulty and erroneous at times
  • thus, try to remain calm and simply wait for the courier driver to show at your door whenever all is resolved.
  • See also: Customs clearance
  • Customs clearance after Brexit
  • Required papers
  • Customs clearance procedures

How long does the UK take to clear customs?

When shipping from Europe to the United Kingdom following Brexit, your product will be subject to customs inspection and customs processes.It is possible that the shipment will take longer to arrive than anticipated as a result.It’s especially important if you have difficulty supplying all of the required papers for customs clearance.Following the customs examination, you will be able to determine how long it takes the United Kingdom to clear items.The customs process might take anywhere from a few hours to many days or weeks.

What are the fees that apply in case my package is stuck in customs?

  • Because your product has become stopped in the customs clearance procedure, there is not a standardized price for clearing customs. It is possible to outsource the shipping and clearance process to a third-party, who may charge: a customs clearance fee or customs handling fee for processing all of the necessary documentation,
  • an advancement fee for paying the duty and VAT on behalf of the sender,
  • a security fee for screening or x-raying the goods, or other fees for preparing the customs declaration.

Who should I contact to find out if my package is stuck in customs?

Your item has been held up in customs, and you are unsure how to track out the package’s whereabouts or current status.The quickest and most convenient approach to do so is to contact the logistics company that is in charge of your package.In most cases, they should be able to assist you with the customs clearance procedure, or even just in discovering the problem in the first instance.Before getting in touch, make sure you have the tracking number handy so you can provide it to the courier so they can check on the status of your package.

What are the customs regulations in Europe?

Understanding customs processes in the European Union is rather simple, owing to the fact that, in the vast majority of circumstances, no customs duties should be incurred when products are transported from one EU nation to another.Furthermore, when exporting products from one member state to another, no customs documentation is necessary.When it comes to things that are subject to a governmental monopoly, such as alcoholic drinks and tobacco products, there are several exceptions to this rule.However, even though there are no customs fees when shipping within the European Union (EU), when shipping restricted or high-value items from an EU member country to a non-EU country, a slew of additional paperwork is required, which could result in a longer customs clearance time, in case you were wondering why your parcel hasn’t arrived yet.Often, the documents will provide the most certain answer as to how long the customs clearance process will take.

Who is in charge of the customs clearance process if I have booked a shipment with Eurosender?

It is rather simple to understand customs processes in the European Union since, in the vast majority of circumstances, no customs duties should be levied when products are transported from one EU nation to another inside the EU region.Furthermore, when transporting products from one member state to another, no customs documentation is necessary..If the commodities in question are regulated by the state, such as alcoholic drinks or tobacco products, there are several exceptions to this rule.However, even though there are no customs fees when shipping within the European Union (EU), when shipping restricted or high-value items from an EU member country to a non-EU country, a slew of additional paperwork is required, which could result in a longer customs clearance time, in case you were wondering why your parcel hasn’t yet arrived.Often, the documentation is the deciding factor in determining how long the customs clearance process will last.

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Are Your Packages Getting ‘Held at Customs’? Here Is an Easy Solution!

In this post, we’ll go through how the ELEX WooCommerce DHL Shipping Plugin with Print Label may assist WooCommerce store owners in generating and printing complaint customs documentation.We’ll start with the most typical reasons why your shipments are being detained at customs and the strategies that may be used to resolve them.The phrase ″Detained at Customs″ indicates that the item you are delivering to the destination country is being held by authorities from the customs office of the importer country.These government entities detain the shipments until they are satisfied that only authorized products have crossed their borders and that the applicable taxes (Duties and Excise) have been paid.These organizations also ensure that the legal ownership and management of the product is transferred to the appropriate party.As a result, if you are a relatively young e-commerce company owner, the possibility of your box being held at customs may become more regular.

  • The most common causes for your items to be detained at customs are a lack of experience, a lack of information, and a failure to use the appropriate resources.
  • While you are still learning the ins and outs of the rules and regulations, you can enlist the assistance of your shipping company or a third-party broker.
  • They will assist you in preparing the necessary documentation and will pay for the duties on your behalf without any problems.

Reasons Your Packages are Held at Customs

  • Our topic for this essay is how ELEX WooCommerce DHL Shipping Plugin with Print Label assists WooCommerce store owners in the generation and printing of complaint customs documentation. Starting with the most typical causes for your items to be held at customs and the remedies to these problems, we’ll move on to the more complex issues. It signifies that the package you are shipping to the destination country is being detained by authorities from the customs office of the country where it was originally shipped. Packages are held by these government agencies until they can verify that only permitted products are crossing their borders and that the applicable taxes (Duties and Excise) have been paid. These organizations also ensure that the legal ownership and management of the product is transferred to the appropriate entity. As a result, if you are a relatively new e-commerce company owner, it is possible that your box may be held at customs on a regular basis. Packages stopped at customs are usually due to a lack of knowledge, a lack of information, or a failure to use the appropriate resources. Even if you are unfamiliar with the laws and regulations, you may seek assistance from your shipping partner or a third-party broker while you are learning the ropes. Their assistance in preparing the proper documentation and payment of the obligations eliminates the need for any further paperwork.

As a result, if there are even minor errors in these paperwork or if there are unpaid charges, you might wind up wasting weeks simply to get the box through customs. In order to avoid this, you must have a better understanding of the most typical concerns. Let’s have a look:

Incomplete Documents

  • One of the most common causes for your cargo to be ‘Held at Customs’ is the inclusion of an incomplete paperwork in your shipment. It is possible that your cargo will be held by customs if the documentation you provide include mistakes or are missing information that is critical. The list of documentation required varies depending on the goods and the country to which it is being shipped. However, there are a few papers that are universally accepted and must be included with each and every delivery. These papers are really grouped into subcategories to make it easier for you to identify the specific document that is required at each stage. DOCUMENT COMMON DEFINITION sCommercial Invoice comma spliced a list of things to bring – An invoice for products is a document that the vendor provides to its clients. It might be an invoice that you create on your own or one that is generated by a shipping software program. Using these invoices, customs officials can assess the worth of the goods being imported and determine how much duty should be levied. If a nation relies only on these invoices for customs control, they will stipulate the format, the quantity of copies you must send, the language you must use, and any other information that is necessary. When you use the WooCommerce DHL Shipping Plugin with Create Label, you can print a thorough invoice that contains the following information: the seller, buyer, and shipper data
  • The invoice number and the date of shipment
  • the mode of transportation and the carrier
  • and the destination.
  • Items such as the number, description, and the type of package, such as a box, crate, drum, or cartoon, should be listed.
  • Specify the number of packages, total net and gross weight (in kilograms/pounds), and any other pertinent information.
  • DOCUMENT FOR TRANSPORTATION SAirway Bill- Airway bills are required for shipments that are sent through airfreight. Your shipper may be able to provide you with an airway waybill. If you are using their web APIs, you will be able to archive air waybills quickly and simply.
  • A bill of lading is an agreement between the shipper/owner of the goods and the carrier who will transport it. It should contain information such as a description of the content, the shipper’s and recipient’s addresses, and so on.
  • If the shipment has a value greater than $2,500, you’ll be required to complete an electronic export information filing (formerly known as the Shipper’s Export Declaration). In addition, if the product requires an export certificate, this form must be completed in its entirety.
  • DOCUMENT OF TRANSPORTATION The use of airway bills is required for shipments sent through airfreight. Your shipper may be able to provide you with an airway waybill upon request. Using their web APIs, you may simply archive air waybills without any difficulty.
  • An agreement between the shipper/owner and the carrier of a shipment is known as a Bill of Lading (BOL). Included should be a description of the content, as well as the shipping and recipient’s addresses, among other things.
  • If the cargo has a value greater than $2,500, you’ll be required to fill out an electronic export information filing (formerly known as the Shipper’s Export Declaration). If the product requires an export certificate, this form must also be completed
  • otherwise, it is not required.

GRAND CERTIFICATES OF ORIGINGeneric Certificate of Origin- You may construct this document with assistance from the product maker and then have it certified by a government agency or a chamber of commerce. It is extremely advised that you include the country of manufacture on all of your labels.

  • Other certifications for specific goods are available upon request. SDangerous Goods Certificate and Radiation Certificate- If you are sending dangerous goods over international boundaries through air carriers or air freight, you must include a Shipper’s Declaration for dangerous goods with your shipment. To ensure the safety of passengers and crew members, the International Air Transport Association (IATA) requires this declaration. If you are the signee, it is your responsibility to ensure that the information you provide regarding the product’s substance, packaging, and other information is accurate. The signee will be held accountable for the goods.
  • If you are sending meat to the Middle East, make sure you have a Halal Certificate. The Middle East is a significant market for meat, so make sure you have a Halal Certificate. This ensures that the meat or poultry has been killed in conformity with Islamic rules before being consumed. These certificates should be obtained by the consulate of the destination country through the proper chambers and legislation.
  • When a goods is covered by the carrier or a third-party insurance provider, the receipt you get serves as a certificate of insurance for that particular product. In the event that the insurance is purchased through online integrations, the insurance information is printed on the waybill or on the labels. Some nations may require a separate certification for this
  • check with your local authorities.
  • Dock Receipts- A dock receipt serves as a confirmation to the shipper that the shipment has been successfully received by the carrier and that the package is in the best possible condition for export.

Customs Duties

According to the United States Customs and Border Protection, ″The Harmonized Tariff System (HTS) offers tariff rates for practically every item that is currently on the market.″ ″The HTS is a reference handbook the size of an unabridged dictionary,″ says the publisher.As we all know, globalization has erased the majority of physical boundaries when it comes to markets; yet, when it comes to shipping items over the world, they must pass through the customs inspection process.Customs is a government agency that assesses duties on goods that enter or leave a country’s borders, depending on their origin or destination.Duty on imports and duty on exports help to maintain a healthy balance between the economies of various nations.As a result, product prices are neutralized regardless of whether they are sent to a foreign country or manufactured in a foreign country.Yet another justification for such tariffs is to defend domestic industries, such that if an overseas rival is selling items at a cheaper price than the domestic market, the overseas competitor’s products will be taxed to equal the domestic market price.

  • Furthermore, if you fail to pay the appropriate duty rates, your shipments will be kept by customs until the outstanding debts are satisfied.
  • If you are situated in the United States, you may use the US Tariff Database, which is an interactive database that will allow you to get an approximate notion of the tariff rate for a certain product based on the country of origin.
  • It is determined by the information you supply to customs that the duty rates will be returned.
  • It is possible that the real duty rates will be significantly different from the ones you estimated.
  • Only the customs department of the nation of import determines the right rate of duty.

There are several methods for staying on top of changes in customs tax rates.Here are a few examples:

  1. Carry out thorough research on a personal level and pay for the necessary fees on your own
  2. Take use of the dedicated customs brokers employed by your shipping carriers, such as the USPS, FedEx, DHL, UPS, and so on.
  3. Customs taxes can be paid through the use of a third-party broker.

Restricted or Prohibited Items

  • No government wants its citizens to be able to access unlawful products or to engage in criminal behavior in order to circumvent the law. The following items will be detained at the customs checkpoint if you send them to the address shown below. Products you sell are against the domestic interests of the people and industry in the destination country
  • Products you sell are infested with some illness or micro-organisms that might damage life in the destination country
  • Products you sell are unlawful in the destination country
  • A product that is limited and can only be imported after being subjected to stringent inspections
  • Political considerations

In order to keep up with the latest list of items that are forbidden or restricted in various nations across the world, visit the website (example: telecommunications equipment).

How does ELEX WooCommerce DHL Shipping Plugin help with Customs Compliance?

Print Correct Waybills

DHL Shipping Plugin for WooCommerce allows you to generate entire customs-compliant documentation for DHL Express shipping directly from your WooCommerce Dashboard.During the installation of the plugin, you will provide all of the information necessary to produce customs-compliant labels.The shipping address is derived from the information provided by consumers on the cart and checkout pages.An incorrect mailing address may potentially result in unintended consequences such as returns and refunds, hence it is recommended that you employ address validation.A correct mailing address will also make it easier for the product to get through the customs inspection.Learn why address validation is essential for error-free delivery in this article!

  • DHL ELEX WooCommerce DHL Shipping Plugin generates a waybill for you.
  • Additionally, you will be able to create commercial invoices for each item, which will be required for foreign deliveries.
  • These commercial invoices comprise information such as the sender, the consignee, the importer, the order dates and times, the bill of landing, a list of items, the HS Tariff, the country of origin, the stated value of the package, the box dimensions and weight, and the sender’s declaration.
  • In other words, the business invoice generated by the plugin is ready for use and complies with all applicable customs requirements.
  • According to DHL, which is the world’s leading provider of international logistics services, the entries in these business invoices are accurate and complete.

Consequently, if you have supplied all of the relevant information, you will receive the accurate business invoice.Commercial Invoice generated using the ELEX WooCommerce DHL Shipping Plugin for WordPress.

Include Special Services

Previously, we learned that there might be a number of items that are forbidden in many countries and are only permitted when an accompanying declaration is included on the shipping labels or the business invoices.This plugin simplifies the process of selecting the appropriate declaration for the sort of goods you are selling.Additionally, the Hazardous Material warning on the labels is referenced here.If you offer a single product, such as an alcoholic beverage or a lithium-ion battery, you can choose one of these special services for each product or you can choose a default special service for all of your products.You may also specify the HS Tariff Number and the country of manufacturing for items in the Products Shipping options, which are separate from the special services.These particulars assist the customs authorities in calculating the appropriate duty rates for it.

  • It is vital to input these facts since they will be printed on the business invoices exactly as you submit them here, and they will not be accepted otherwise.
  • To access the Product settings, go to your WooCommerce Dashboard and select Items from the drop-down menu to see a list of all of the products available on your website.
  • Now, select any product you wish to learn more about by clicking on it.
  • Scroll down to the ‘Product info’ section and click on the Shipping button (screenshot above).
  • Choosing a Default Special Service is a simple process.

The Special Service drop-down option in the Label and Tracking page of DHL Express allows you to select a default special service for all of the items.After you’ve chosen a default service, you’ll be able to input a Default UN Number.In order to distinguish between different types of hazardous materials that are supposed to be moved internationally, UN numbers (United Nations numbers) are utilized.These are four-digit numbers that are assigned to a specific product or a collection of materials that are similar in nature.Different UN Numbers may also be assigned to the solid and liquid phases of a same chemical since the reactive characteristics of the solid and liquid phases are largely different.

Acids with varying degrees of purity may be assigned a variety of distinct United Nations numbers.The range of UN numbers might be anything from UN 0004 to about UN 3534.

Choosing Who Pays the Customs Duties

  • The plugin assists you in determining who is responsible for paying the duties. You have a choice between the following: Shipper– If you are the shipper, be sure you pick shipper if you intend to pay the customs charge yourself. Make thorough study about the duty rates in order to prevent any issues.
  • Beneficiary– You have the option of selecting one of your customers to pay for customs charges. If you decide to go with this option, make sure to inform your buyers about it throughout the product’s buying process.
  • Third-Party/Other– If you wish your broker or a third-party to pay the customs duty on your behalf, choose this option and provide the Duty Account Number of the broker in the appropriate field. This is one of the most often utilized and secure methods of paying customs duties
See also:  What Size Boxes Are Available At The Post Office?

With the WooCommerce DHL Shipping Plugin with Print Label, you have several options for duty payment.

About the Plugin

ELEX WooCommerce DHL Shipping Plugin with Print Label is a plugin that allows you to ship via DHL.

Bottom Line

  • When your packages are held up at customs, it implies that you will have to put up more work in order to get them released. It is possible that you may be required to:Reprint accurate labels and business invoices
  • Pay additional customs charges
  • or Verify that the goods are packaged correctly and contain only permitted products.

When you use the ELEX WooCommerce DHL Express Shipping Plugin, you can automate the full customs regulations process right from your admin panel.You can print shipping labels, business invoices, and archive waybills to ensure that your supplies traverse international borders without a hitch.With their personal support, your DHL professional assists you in preparing your items for customs clearance.Finally, you should check websites such as, DHL, UPS, FedEx, and others on a regular basis for the most up-to-date information on changes in tariffs, documentation necessary, and the list of forbidden and restricted items.All of these precautions will help you prevent any issues during the customs inspection.Fill out a simple form and submit it to ELEX with your pre-sales query concerning any plugin, or simply leave a note in the comment part of the form.

  • We’ll be more than delighted to assist you.
  • Additional articles may be found in our blog area.
  • In addition, you should look at the ELEX WooCommerce DHL Shipping Plugin with Print Label.
  • In ELEX, you can also get WordPress and WooCommerce plugins to test drive.


Binod enjoys writing about WooCommerce Shipping and Payment Gateways, and he has a passion for the subject. His other areas of interest include WordPress’s generic content management system. When he’s not writing, he likes to doodle and go on vacation.

Package Stuck in Customs? Follow These Steps

  • Important Points: Your box may be held up at customs because the products it contains are restricted for import or because the paperwork it contains is inaccurate.
  • Inquire with your delivery courier to see whether or not your package has been held up at customs.
  • We at Easyship make certain that all customs paperwork is completed and that your items are delivered on time, thanks to the assistance of our shipping professionals.

What should you do when your cargo is detained by the customs authorities?Having a shipment detained by the customs authorities can ruin your consumers’ purchasing experience and result in financial losses due to missed income when either incoming or departing products become blocked.There are a variety of reasons why a cargo may become detained at customs, and the severity of these reasons can range from severe (your items are disallowed) to minor (your shipment is delayed) (having the incorrect paperwork).Whatever the cause for your products being detained, following these easy steps can assist you in getting your items moving and avoiding future customs complications.Many times, it’s not clear who to contact or what to do in order to get your package out the door as soon as feasible.In this post, we’ll discuss how to figure out what’s going on with your cargo, how to ensure that it arrives on time, and how Easyship can assist merchants with the process.

Table of Contents

01 Make contact with your third-party logistics provider.02 Get in Touch with Your Carrier 03 Determine whether or if there are any outstanding taxes.04 Check to Make Sure There Is No Missing Documentation 05 Take a breather 06 What to Do If You Get Stuck at Customs The first thing you should do is get in touch with the person who sent your things.For a variety of reasons, the shipper will frequently solely communicate with the seller on the cargo.Contact the seller to find out what is going on with the shipment and whether or not they have forgotten to include any of the critical papers essential to send your package through customs without incident.Your vendor will be able to communicate with the shipper in order to obtain further information about your cargo and the difficulties encountered.

  • You should also make certain that your seller provides you with a tracking code, which will allow you to follow your delivery more accurately.
  • The most convenient way to do this is usually through the courier’s website, where you will be able to see what is happening with your package.
  • If you believe you have a package that has become stopped in customs, the first place you should contact is the shipping sender.
  • Check to see if your package is in fact being held up in customs.
  • Often, express carriers such as DHL or FedEx will be able to help you get your cargo through customs.

Generally speaking, the best method of contacting carriers is via phone; however, be aware that carriers frequently employ premium-rate lines, which can soon become prohibitively expensive.Contacting the shipper will assist you in determining whether or not there is anything you can do to reduce the time your package spends in customs.It’s important to have your tracking number on available since it will assist the shipper in tracking down your shipment.Be cautious, as unscrupulous vendors from the Far East have been known to substantially under-declare the value of packages of DDP shipments in order to reduce their tax payments (this can also occur with DDU shipments).It is possible that items will be confiscated by customs agents if their value is not declared correctly.

This can be a big nuisance.While it may be tempting to avoid paying tax by undervaluing a cargo, this is considered tax evasion, and you should take precautions to ensure that this does not happen to you.It is possible that actively interacting with your shipper and being aware of these scenarios can assist you in getting your shipment released more quickly and avoiding any potentially unpleasant situations in the future.

Find out if there are outstanding taxes

The majority of nations charge taxes on shipments that exceed a particular amount; if these taxes are due on your cargo, it will be detained until the unpaid balance is paid in full.If you ship through a normal express shipper or the postal service, they will pay the tax on your behalf (DDU), clear your products through customs, and charge you an administration fee for their services.You will need a customs broker for bigger shipments (above $2500 in the United States), who will arrange for the payment of taxes and the release of your package from customs.You may find one here.You can do this on your own, but it will almost always cost you more money than getting a professional to do it.Make certain that you understand the customs clearance procedure, tax agreements, and that you have paid all applicable taxes; otherwise, you run the danger of having the product returned to your warehouse or even destroyed.

  • We’ve put up a guide to help you learn more about customs and taxes when shipping internationally.

Ensure there is no missing or incorrect paperwork

One of the most prevalent causes of shipment delays is the absence of necessary documents.The documents necessary for your shipping will vary depending on the quantity and value of your consignment.Even seemingly innocuous errors, such as the vendor failing to provide an invoice or CN22 customs form, might result in considerable delays in the delivery of your package.It might be tough to figure out what is missing, especially if you don’t have access to the parcel in your possession.If you are using an expedited shipping service, they will be able to assist you in recovering any lost documents – and contacting your shipper is a smart starting step in recovering your paperwork.If you do, in fact, have a missing document, they will be able to provide you with the best advice; it may just be a matter of sending them a document by email.

  • Incorrect documentation can create significant customs issues, so double-check that your paperwork is in order and that it is not written in the wrong language or alphabet.


Unluckily, if you have selected a slower mode of shipment, such as airmail, you will find that customs is a time-consuming and difficult experience in many countries.Prepare yourself to just wait for your cargo to arrive.Frequently, shipments are held up at customs for inspection to ensure that the contents of the box and the value of the products were correctly stated.In order to prevent or speed up these random inspections, there is little that can be done, and any attempts to do so may prove to be a waste of time.For shippers, the most important thing they can do is correctly declare the products they transport by carefully completing out the necessary papers.In the case of a package delivered through the mail system, waiting is typically the best option because tracking is notoriously inaccurate, and it’s frequently preferable to just sit back and relax.

  • Your cargo will be delivered eventually, however it may take some time to arrive.
  • Maintaining your composure is an important part of the struggle; try not to become overly concerned about the delays; your package will arrive soon.
  • Delivery tracking can be unreliable at times, shipments can disappear and return in other locations; nonetheless, please be patient, your package will arrive.
  • If you’re shipping something internationally, the postal system is excellent when it comes to customs clearance – your package will be automatically cleared and released, and all you have to do is wait and pay any applicable taxes if you’re approached; it’s a simple but time-consuming process that can take several days.
  • Using a platform like as Easyship can assist you in ensuring that customs delays are a thing of the past for your organization.

Easyship makes certain that all of the necessary customs documentation is completed and that your orders are delivered on schedule.Customs hold-ups may damage a customer’s experience, and they are one of the primary reasons that customers are afraid to purchase from other countries.By utilizing Easyship, you can ensure that your company will have no difficulties delivering worldwide.Interested in learning more?Take a look at our comprehensive guide on international shipping.

Stuck at Customs FAQ

Do you know how to find out whether your delivery has been held up at customs?Contacting the shipper will assist you in determining whether or not there is anything you can do to reduce the time your package spends in customs.Make sure you have your tracking information on hand since it will assist you in locating your item if it gets lost in the mail.What causes shipments to become stuck at customs?There are a variety of reasons why your item may be held up at customs.For example, the item you’re shipping may be a restricted or forbidden item, or you may have failed to include all of the necessary documents.

  • What exactly does the phrase ″customs cleared″ mean?
  • This notice informs you that your shipment has been cleared by customs and is on its way to its final delivery destination.

The parcel I am expecting is in customs, what can I do?

What should I do if the package I’m expecting is held up at customs? The customs status of a package that has been shipped to you from another nation shows that it is currently being reviewed. You must wait for the shipment to be cleared by customs. Here’s how the procedure is carried out:

  1. Upon receipt of all inbound foreign shipments, we forward them to the Canada Border Services Agency (CBSA) for customs inspection.
  2. Each shipment or piece of mail is subjected to a visual inspection by the CBSA.
  3. Package contents that are not on the forbidden products list and that are not subject to customs or taxes are released for delivery to the intended recipient. Packages that require additional inspection, as well as duty and tax assessment, are detained for further processing.
  4. It is the responsibility of Canada Post to deliver your shipment once it has passed through customs. As soon as the shipment has cleared customs and is on its way to you, we update Track to reflect this.
  • Please keep in mind that after a box has been sent to CBSA, we are unable to interfere or enquire about the status of the item
  • the time it takes for packages to clear customs varies. The shipment itself, its documentation, or the number of packages at customs can all cause delays.
  • What options do you have? Track should be checked on a frequent basis.
  • Register to get delivery updates through email
  • In the Postal Guide, you can learn more about postal imports.

Customs Advice

  • Your queries concerning customs and import duties are likely to be numerous if you’re sending a box overseas for the first time. For instance, what exactly is customs? Customs is a government agency that regulates the import and export of goods and services inside a country. Customs officers are responsible for the following: ensuring that no illegal or prohibited items enter the country
  • ensuring that the government receives tax and duty for goods that are subject to charges
  • and ensuring that the government receives tax and duty for goods that are not subject to charges.

Almost every country’s customs laws are different in some manner, so it’s critical that you research what the requirements are for the country you’re shipping something to before you send anything.We at Parcel Monkey make international shipping not only economical, but also simple and straightforward.When you receive an overseas shipping price from our shipping calculator, we’ll assist you in completing the necessary customs documentation as part of the booking process as part of the booking process.Here are a few commonly asked questions regarding customs and what to anticipate when you enter the country:

See also:  How To Package Wedding Invitations?

How long does it take for a package to clear customs?

  • For the most part, it takes minutes or hours for a box to cross customs, but if there is an issue, it might take days or even weeks to complete the process. Customs will often contact the recipient directly if there is a problem, which is why it is critical to provide accurate and up-to-date contact information for the recipient throughout the booking process. Common concerns that might delay the clearance of an item include: incomplete or erroneous documentation
  • incorrectly reported products
  • prohibited items
  • unpaid customs costs
  • difficulties in reaching the intended receiver
  • and delays in contacting the carrier.
  • Your shipment’s value has surpassed the limit set for it.

Important: Please keep in mind that the estimated delivery time provided for any service or destination does not take into account any delays imposed by the destination country’s customs procedure. When shipping overseas, customs may delay the delivery of your goods, so always allow for additional time if at all feasible.

How long can a package be held in customs?

If your shipment is being held in customs due to a problem, the length of time it will be detained will be determined by the nature of the problem.A parcel will be kept until the balance of any duties and taxes is paid, or until the cargo has surpassed the maximum value authorized by the government.All items transported through Parcel Monkey are shipped delivery duty unpaid (DDU), which means that any duties or taxes owed by the receiver will be the responsibility of the recipient when the shipment arrives at its destination country.If customs is unable to deliver the package to the intended recipient for any reason, the package may be kept and further storage fees may be imposed.

How long do parcels take to clear UK customs?

If you’re shipping a box to the United Kingdom, your shipment might clear customs within 24 hours if there are no complications.You can assist minimize delays by making sure that your items are accurately declared and that all essential documentation is completed correctly and completely.Some delays, on the other hand, are inevitable.Random inspections on shipments will be conducted by Customs to confirm that the contents and value of the products have been appropriately declared, and there is nothing you can do to prevent these checks.Backlogs are also prevalent, and when this occurs, there is little you can do but wait.More thorough information about customs in the United Kingdom may be found here.

Package held in customs – what do I do?

Parcel tracking gives you visibility into where your shipment is in the delivery process, and it may even send notifications on customs clearance if necessary.You may receive a notification with the words ‘Customs Clearance’ or ‘Held by Customs’ in the subject line.If the shipment is detained at customs, the receiving country will contact the sender to fix the situation or collect any fees that may be owed.It’s possible to call the receiver if you’re the sender and you see that your shipment is being detained at customs.This will guarantee that customs has been notified of the situation.If they haven’t, please contact our customer service staff via our live chat feature and we will contact the carrier on your account.

Overseas gift tax – what is it?

If you’re sending a present to someone in another country, most nations offer a tax-free gift allowance, which is normally limited to things of a particular value.You should, however, double-check with the customs department for the country to which you are sending your package, as each country has its own set of restrictions.If you’re a business delivering items overseas, it’s against the law to declare an item as a gift in order to avoid paying customs duty.

What is a customs broker?

An individual or business that handles the clearing of goods through customs is known as a customs broker.Customs brokers charge a fee for their services.The importer must be involved in this process to verify that the necessary papers and permissions are in place, and that the right duty and taxes are paid in order to avoid unnecessary delays.A customs broker is generally employed by firms that import and export goods on a regular basis across international borders.This is something that some freight forwarders will also provide as a service.

What is a prohibited item?

Every country has a list of products that they do not allow to be brought into their country (prohibited items).Aerosols, flammable substances, animals, and anything else that is deemed harmful or unlawful fall under this category.However, there are frequently items on these lists that you would not expect to see, so be sure to look carefully.Many nations, for example, do not allow the transfer of funds.Leather items, cell phones, musical instruments, and cigarette products, among other things, may not be accepted.Other things may be permitted, although they may be subject to limitations or severe standards about their packaging.

  • We recommend that you visit our destination pages, which have information on practically every country in the world.
  • In addition, please review the Parcel Monkey forbidden items list, which is a detailed list of products that we have been instructed not to ship by our carriers.
  • When in doubt about whether you may ship your item, please contact us via live chat and we’ll be pleased to provide you with guidance and assistance.

Five Reasons Your Shipment is Stuck in Customs

  • Originally published on January 16, 2017 Getting the dreaded ″Shipment on Customs Hold″ or ″Shipment is ″Stuck″ in Customs notice is something that all importers want to avoid receiving. A smooth Customs process helps to increase the efficiency of the supply chain and the total transit time. There are various typical reasons for a shipment to be held for a Customs release, all of which are listed here. When shipments are detained for Customs clearance, the most common reason given is a lack of necessary documents and information. In many cases, process improvement, implementation, and training may be used to close documentation and information gaps at the point of origin, saving time and money. The following are five of the most prevalent gaps that might cause a shipment to be held up at the border border. 1. Commercial Documents that have gone missing In order for an import broker to file a Customs entry with the United States Customs and Border Protection on behalf of the importer, the broker must have complete and detailed commercial documentation. The following are the most often encountered commercial documents: Commercial invoice – An invoice that details the commodities of products, the provenance of the items, the seller, and the purchaser. Document issued by a carrier that establishes ownership of the freight and transportation it is responsible for Document that lists the amount, weights, and measures of the products being transported. Arrival Notice – A notice sent by the carrier to the party informing them that the goods have arrived and are ready for customs release. A Toxic Substance Control Act (TSCA) declaration, a Dangerous Commodities Declaration, or other government agency paperwork may also be required, depending on the type of goods being imported or exported (EPA, FCC, FDA). 2. Absence of a Broker or Notification Party A correct notify party should be mentioned on a Bill of Lading in order to get arrival notification. This is frequently referred to as the customs broker for the importer. The freight forwarder or carrier will forward the arrival notification and commercial documentation to the customs broker in order for the shipment to be imported into the country. If this information is not correctly recorded on the Bill of Lading, goods may arrive at the port of entry and be held in storage while the carrier or freight forwarder attempts to turn over the shipment to the importer so that he or she may complete the entry paperwork. 3. Commercial Invoice that is not comprehensive When the importer files a Customs declaration on his or her own behalf, the whole business invoice is presented as evidence. It is critical that all of the information provided precisely represents the transaction in order to verify that all Customs requirements are followed. At a bare minimum, the business invoice for entry must have the following information: Buyer, seller, shipper, ship to location, quantity, weight, value, currency, country of origin of each goods, classification, and so on.

Any missing information might cause a delay in the shipment, since the broker is obliged to disclose the information on the Customs entry prior to the shipment being released to the carrier.4.The absence of a country of origin The country of origin of a product is determined by the location in which it is made, produced, processed, or cultivated.Importers commonly confuse the country of origin with the country from where the items were transported or the country where simple assembly of the goods took place, instead of the country of origin.Simple assembly, such as packaging, painting, or washing of pieces, does not indicate the nation of origin since the item must undergo considerable alteration before it can be deemed to be from that country’s origin.Each item on the business invoice must have the country of origin indicated on it in order for it to be valid.

  • 5.
  • The HTS Classification is not present.
  • According to the Codes of Federal Regulations, the HTS classification must be mentioned for each item on a business invoice in order to be valid.
  • The classification must be included in the customs entry, and it is this classification that determines the amount of duty that will be paid.
  • Please keep in mind that if OGA rules apply, such as those from the EPA, FCC, FDA, and so on, specific supplementary product information will be required to be provided.

Customs entries demand a great deal of information, and the quantity of information required varies depending on the sort of products being imported.Allyn International has over 25 years of experience in the development of upstream processes that will expedite shipments and enhance clearing times.If you would like more information on how Allyn International can assist you with your Trade Compliance program, please contact [email protected] for more assistance.Kyle Couchois is a contributor to Allyn.

New Process for Claims and Inquiry


International Mail — New Process for Claims and Inquiry

This information kit is designed to inform Postal ServiceTM employees about changes to the international claims and inquiry process. The improved process provides greater convenience as customers now simply call the International Inquiry Center at 800-222-1811 to initiate an inquiry regarding international registered, recorded delivery, insured, and ordinary parcels. Previously, customers who wished to place an inquiry were required to go to their local Post OfficeTM to fill out PS Form 542, Inquiry About a Registered Article or an Insured or an Ordinary Article. PS Form 542 is now obsolete. This kit contains the following materials: Briefing Article. Frequently Asked Questions. Stand-Up Talk for Employees.

Briefing Article

Customers will benefit from modifications to the Postal Service’s international claims and inquiry process, which were implemented to improve consumer convenience.Previously, clients who wanted to lodge an inquiry had to go to their local Post Office and complete out PS Form 542, which was available only at that location.PS Form 542 has been decommissioned.Customer service representatives may now be reached by calling the International Inquiry Center at 800-222-1811 to inquire about international registered, recorded delivery, insured, and ordinary shipments, according to the revised procedure.Using this procedure, consumers may order Global Express Guaranteed® and Global Express Mail® services in the same way they do with other services.

To begin an enquiry, clients will need to give the following information when they contact 800-222-1811 to make the call: 1.The receipt number for the mail.(2) the identities of the sender and the recipient, as well as their addresses and telephone numbers 3.The date on which the letter was sent.

It is the responsibility of the customer to give sufficient time for delivery of the mailpiece to the foreign nation and to begin enquiries within the time restrictions listed below: Articles delivered using Global Express Mail with Guarantee service must be received no sooner than 3 days after the date of sending and no later than 30 days after the date of mailing.Articles delivered using the Global Express Mail service must be received no sooner than three days after the date of sending and no later than ninety days after the date of mailing.For registered letter post, recorded delivery, or insured and ordinary package post delivered by airmail, the postmark must be received no sooner than 7 days from the date of mailing and no later than 6 months from the date of mailing.For registered letter post, recorded delivery, or insured and regular package post delivered by economy (surface) mail, the postmark must be received no sooner than 30 days from the date of sending and no later than 6 months after the postmark is received.

Customers are also urged to visit® in order to obtain further information about the status of their products.The International Inquiry Center will mail to the customer a claims packet containing PS Form 2855, Claim for Indemnity – International Registered, Insured and Express Mail, if it is determined that an object has been lost, damaged or rifled during the shipping process.The consumer is required to complete the claims packet, which is included in the claims packet.Claims must be supported by proof of mailing, proof of value, and any other paperwork necessary to substantiate the claim in question.Claims for registered goods, as well as claims for insured and ordinary parcels sent to the recipient in a damaged condition or with missing contents, are only payable to the addressee unless the addressee expressly waives payment in favor of the sender in a written statement.

  • A damaged or rifled product is returned to the sender, and the sender is eligible to submit a claim and receive payment on the damaged or rifled item.

Frequently Asked Questions

1. Does the parcel indemnity apply to APO/FPO shipments? No, APO/FPO shipments do not qualify for parcel indemnity coverage. Parcel indemnity coverage applies only to international air parcel shipments. Although customs forms are used for APO/FPO shipments, they are considered domestic services. 2. What is the difference between indemnity and insurance coverage? Indemnity for ordinary parcels – i.e., uninsured parcels – is included in the price of air and economy parcel post service and is based on the weight of the item, not on the value of the item. Indemnity will not be paid for shipments that contain coins; bank notes; currency notes (paper money); securities of any kind payable to bearer; traveler’s checks; platinum, gold, and silver (manufactured or not); precious stones; jewels; jewelry; watches; and other valuables. However, mailers may still purchase insurance, for a fee, to many countries – for availability, see

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