What Happens When Someone Steals Your Package?

A person could also face federal charges for stealing a package from someone’s property. Mail theft is in violation of 18 U.S. Code § 1708, and this offense carries harsh penalties, including up to five years’ imprisonment for each offense. What is the punishment for stealing a package?
If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Different retailers have different policies and processes for handling stolen items, but you’re usually entitled to a refund or a replacement.
– Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. – Damaged: The shipper or receiver can initiate a claim on a damaged package, although UPS encourages the shipper to report package problems. – Uncollected C.O.D.: A package is considered uncollectible if C.O.D.

What happens if my package is stolen?

For USPS deliveries, you can file a mail theft complaint with the U.S. Postal Inspection Service. USPS will start your claims process. If your package came through another carrier, contact the sender of the package to initiate a trace process with UPS or FedEx. The sender will then follow up with you on the progress of your shipment.

What do I do if my package is stolen from my porch?

What do you do if a package is stolen? If your package was successfully delivered and then stolen from your porch, you have a couple of options. For USPS deliveries, you can file a mail theft complaint with the U.S. Postal Inspection Service. USPS will start your claims process.

Is the seller responsible for stolen packages?

Most of the time, a missing package is something you ordered. In that case, you want to reach out to the seller and let them know that your package hasn’t been delivered. Is the seller responsible for stolen packages? Maybe. It all depends on the site where you made your purchase and its policies.

What to do if your Amazon package is stolen?

about 54% were from amazon, 16% were from FedEx, 11% from USPS and 9% of the packages stolen were from UPS. There are a few steps you can take to safeguard your front porch to ensure secure deliveries. Try these strategies to keep your packages safe from

What happens if your package gets lost in the mail?

What Happens to Packages Lost in the Mail? If packages don’t get rerouted to the sender, they are stored in warehouses where they initially become “stuck.” Businesses and customers can contact the shipping company and attempt to track the package based on size and color. It can be a difficult and challenging process trying to find lost

What Happens If My Packages are Stolen?

With the advent of Black Friday and the Christmas season, there will almost certainly be an uptick in the number of parcels taken from your porch.Porch Pirates will closely follow a delivery vehicle and seize the item as soon as the driver is no longer visible on the road.According to a research by August Home Inc, approximately 11 million homes in the United States have had a package stolen in the last year.With each passing year, the amount of Christmas shipping that is done online grows.Nearly 70% of homes expect to get parcels over the Christmas season, with three out of five customers receiving more deliveries during this period of time than at any other time of the year, according to the National Retail Federation.

  • What steps should you take to keep your shipments safe, and what should you do if you become a victim of a porch pirate?
  • Several solutions are available to you if your box has been successfully delivered but subsequently stolen from your front porch.
  • If you receive a package through the United States Postal Service, you can submit a complaint with the United States Postal Inspection Service.
  • The United States Postal Service will begin the claims procedure for you.
  • If your shipment was delivered by a different carrier, you should contact the sender of the package to begin the tracking procedure with UPS or FedEx.
  • The sender will then contact you to provide an update on the status of your shipment.
  • Notify your local police agency about the theft by calling them on their phone number.

Theft protection is provided by several credit card issuers, including American Express, for users who charge a covered purchase that is later discovered to be stolen.If you have any questions about the coverage, you should contact your credit card company.

1. Security camera

There are several security cameras available on the market, such as the Ring Video Doorbell.When someone rings your doorbell or activates the motion sensors embedded into the device, you will receive rapid notifications.Using Ring’s two-way communication, you may instruct your courier on where to hide your parcels or alert pirates that they are being recorded.The film captured by a security camera might be used to prove that the theft occurred.In my neighborhood’s NextDoor.com site, I’ve already seen neighbors upload video recordings of package theft obtained from their Ring doorbells, which I’ve found to be quite disturbing.

2. UPS access point delivery

Thousands of local businesses, including neighborhood convenience stores, supermarkets, dry cleaners, and other businesses, participate in the UPS Access Point network, which provides package pickup and drop off for packages.Each of the 4,400 UPS Store locations around the country is a member of the network.If you want to pick up your items, you must provide a government-issued picture ID with your last name and full address on it that matches the information on the package.Bringing evidence of residence that matches the package’s mailing address is required if the address on the ID does not match that on the package’s mailing address (like a current utility bill).If the last name or complete address does not match, you will be required to submit the package tracking number to the UPS Access Point employee, as well as the parcel release code issued by the shipping company.

3. Amazon Locker

Amazon.com also provides an alternative to traditional home delivery services.Instead of entering a shipping address during the checkout process, choose to have your order delivered to an Amazon Locker.This is a self-service kiosk that allows you to schedule a later time to pick up your item from.You’ll receive an e-mail notification after your box has been delivered to the Amazon Locker, which will include a unique pickup code as well as the address and hours of operation for the Locker location you selected.Pickup of all packages delivered to Amazon Locker locations must occur within three business days of the delivery.

4. UPS My Choice

UPS My Choice is a free service that allows recipients to have greater choice over their delivery. More information may be found here.

Declared Value Coverage (Shipping Insurance)

FedEx, UPS, and the United States Postal Service (USPS) all provide additional declared value coverage, with the first two carriers giving up to $100 in free coverage with ground and express services, respectively.It is possible for shippers to lower the cost of extra insurance coverage by looking into alternative insurance choices that are available to them.U-Pic is a shipping insurance firm that provides coverage for goods that are transported by the major shipping companies around the world, including the United States.Shippers of all sizes may save up to 85 percent on shipping insurance and parcel insurance by using the shipping insurance and parcel insurance coupons.UPS, FedEx, USPS, and DHL are all accessible for delivery.

  • When it comes to misplaced parcels, U-PIC never demands a police complaint.

Shipping Insurance Best Practices

One of the finest practices for making a claim is to make sure that all necessary papers are submitted at the time of filing the claim.To list a few more particular recommended practices, here are a few examples: – It is always best practice to present both the buyer’s statement of loss/damage as well as the invoice when filing a claim.If the claim is for a damaged item, make sure that either the shipper or recipient retains possession of the package until the claim is handled.Make use of U-24/7 PIC’s Claim Status website to keep track of the status of your claim.Brian Gibbs is the founder and president of Refund Retriever.

  • Refund Retriever was started in 2006 by Brian Gibbs, who was running his first eBay-based business at the time and was frustrated by the inefficiencies of other shipment auditing businesses.
  • The auditing of FedEx and UPS parcel invoices is the major emphasis of Refund Retriever.
  • After earning his bachelor’s degree from Texas A&M University in 2001, he went on to earn his JD and MBA from the University of Houston in 2004.
  • He has been published in Forbes, Entrepreneur Magazine, and a variety of other media, where he has spoken on package auditing, shipping, e-commerce, and other topics.
  • Call (800) 441-8085 for additional information or to find out more about the program.

Porch Pirates: 6 Steps to Take if Your Package Is Stolen

According to a survey commissioned by ValuePenguin, nearly four out of every ten customers has had a package stolen before it could be delivered to them.While the quantity of deliveries increases over the Christmas season, this data serves as a reminder to consumers that package theft is a widespread problem throughout the year, regardless of the season.If you’ve been unfortunate enough to have a parcel stolen from your front door, here’s what you should do to recover your package.

What to do if a package is stolen from your porch

If your mail has been stolen, you must follow these procedures in order to be paid or to get a substitute item.

Step 1: Track the package

First and foremost, if you have reason to believe your product has been stolen, you should look for tracking information in the email you received upon purchase.Typically, you will be provided with a tracking number, which you may use to keep track on the progress of your order throughout shipment.Sometimes all you need to do is click on this number or button, but other times you may need to copy the number and input it on the retailer’s or shipping company’s website, depending on the situation.For shipments to be delayed, especially during high shipping seasons such as the holidays, this is to be expected.The shipment status will inform you of the location where your package was last recorded as well as the date on which it was delivered to the shipping destination.

  • If the item is indicated as having been delivered, go to step 2.
  • Otherwise, proceed to step 3.

Step 2: Check if your neighbors saw it or held onto it for you

Check with your neighbors to see if the item has been delivered once you’ve verified that it has.It’s humiliating to lash out at a customer service agent only to realize that the sweet lady next door noticed your shipment and grabbed it to save it from being stolen or rained on while you were away.Even if they don’t have your package, it’s possible that your neighbors saw it earlier in the day and are unaware of it.

Step 3: Contact the seller or retailer

Immediately notify the vendor or shop that sold you the goods if it looks that your shipment has been stolen or misplaced.When it comes to dealing with stolen property, different merchants have different rules and procedures in place, but you are normally entitled to a refund or a replacement.Amazon’s ″A-to-Z Guarantee Protection″ provides coverage for the majority of stolen packages.Purchases that are labeled as ″fulfilled by Amazon″ are sometimes derived from retail partners known as ″Amazon Sellers,″ rather than from Amazon itself.(You should be aware of this at the time you place your purchase for the item).

  • It is mandatory for you to contact the Amazon Seller in order to try to resolve the issue with them if this is the situation with your purchase, according to Amazon.
  • You may make a claim with Amazon if you’ve waited more than two business days for a response or if the seller is being unhelpful.
  • Amazon would most likely offer a refund in this case, as well.
  • In many circumstances, stores will agree to send you a new item within a short period of time.
  • However, if they refuse to accept responsibility and give a replacement, there are still certain actions you may take to obtain recompense.

Step 4: File a claim with the shipping company

Occasionally, stores may attempt to transfer responsibility to the shipping provider or will need you to make a complaint and wait a specific number of days before learning for definite whether your shipment will or will not be delivered.If you find yourself in this situation, you may wish to submit a claim with the shipping business as well, just to be safe.UPS, FedEx, the United States Postal Service, and DHL all have online claims processes that you may use to report your lost item, and you can also call them to report your missing item.

Step 5: Use the purchase protection features on your credit card

When you use a credit card to make a purchase, many issuers will provide purchase protection that will repay you if an item is stolen.This is true as long as the item was paid wholly with that credit card and the card issuer is contacted within a certain timeframe.Check the website of your credit card provider to see whether this coverage is available and to learn how to make a claim.Some credit card providers, however, do not provide coverage for high-value products (usually anything that is worth more than $500 to $1,000).Depending on the company, they may ask you to submit a police complaint before they can issue your refund.

  • Finally, credit card purchase protection is sometimes referred to as ″secondary coverage,″ which indicates that it only kicks in after you’ve previously used main coverage, such as homeowner’s or renters insurance, to safeguard your purchases.
  • This takes us to the sixth step.

Step 6: Claim high-value items with your homeowners insurance

The majority of homeowners and renters insurance plans include coverage for stolen shipments.Unfortunately, this is only beneficial for items that are more valuable than your deductible.Given that the majority of homes insurance deductibles range between $500 and $2,000, submitting a claim for the majority of stolen shipments will be a waste of time.However, even if the value of the lost item exceeds the deductible, you’ll need to consider the risk that your homes insurance provider would raise your rates as a result of your claim, not to mention the inconvenience of submitting the claim itself.

How to prevent package theft

When a package is stolen, it may be quite stressful, and the claims procedure can be much more unpleasant. If you wish to reduce the likelihood of losing shipments while you’re away from home, consider the following solutions for protecting your packages while you’re gone.

See also:  What Do Ups Package Handlers Make?

Schedule for in-person delivery

The most effective method of preventing mail theft is to personally accept your shipments.To do this, either notify your postal service business that you require a signature for delivery or arrange for your mail to be carried to a location where someone is constantly on hand.Consider asking a neighbor if they would be willing to accept delivery if you are frequently away from home.Alternatively, if it is acceptable to your business and your shipment is modest, you can choose your office as the delivery destination.

Use a lockbox service

When using a service such as Amazon Locker, you may have goods delivered to a lockbox, which will help to prevent mail from being stolen.In addition, several supermarket and convenience stores provide this sort of service, or you may have your box delivered to your local UPS or USPS center and pick it up when you get to that location.A combination-protected lockbox that stands on your doorstep and safeguards your parcels until you return home is an option if you prefer a shorter journey than driving to the post office.

Insure your packages

Whenever you purchase a high-value item online, such as a new iPhone or iPad, spend a few additional dollars for delivery insurance to protect your investment. Typically, you may accomplish this either directly with the seller or through the delivery company.

Install a security camera

There are various low-cost home security cameras that are simple to install around the perimeter of your property, including bullet cameras.Most of these cameras are compatible with your WiFi network and even have a smartphone app, allowing you to keep track of parcels left during the day.The sheer appearance of these cameras may be enough to deter would-be porch pirates, but even if it isn’t, you’ll still have proof to use as the basis for a police report if necessary.As an extra benefit, adding these cameras may entitle you to a reduction on your homes insurance.

What is the value of stolen packages, and what steps have been taken by consumers?

  • In accordance with a survey commissioned by ValuePenguin, parcel theft has touched more than 40% of all Americans at some time during their lives. More than 5 out of 10 buyers reported having more than one package stolen in the previous 12 months, resulting in an average loss of $106 per home in that time period. When applied to the total number of households in the United States as determined by the Census Bureau, these averages show that porch piracy cost U.S. consumers more than $7.4 billion in the previous year: In the last year, there were an estimated 144 million victims
  • the average loss per home was $106
  • and the estimated value of stolen products in the last year was $7.4 billion.

Despite the high number of burglaries, over three-quarters of Americans said they have done nothing to safeguard their deliveries against theft in the future — including more than half of respondents over the age of 55 who said they have done nothing.It is estimated that nearly two out of every three robberies occurred directly outside the victims’ houses, thus it is wise to take several safeguards to deter bold would-be burglars.

What to Do If You Have a Lost or Stolen Package

Continue to the main content Expert in security, safety, and technology reporting More information can be found at http://www.nytimes.com/news/business/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/business-news/ Packages might go misplaced from time to time.We have to admit that most of the time when you’re looking for a lost package, it’s because someone has taken it from your front door and taken off.Almost 26 million shipments were stolen in the United States in 2017.¹ You can follow these methods to get your package stolen back, track down the burglar, or frighten off porch pirates before they do their heinous act of vandalism.To see more videos like this one, make sure to subscribe to our YouTube channel.

  • Learn how to keep your house, your loved ones, yourself, and your valuables safe from harm’s way.

Here’s what to do if a package is stolen

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What to do if your package is stolen

If you have a genuine suspicion that you have been hit by a porch pirate and that something has been taken from your stoop, call the authorities and submit a police complaint for the stolen parcel with the police department where you live.If there are no witnesses, they will be powerless to prevent the incident, but they will make a record of it.Keep in mind to give the cops any film you have from your doorbell camera if you have it.You should also inform them of the time the delivery provider said your box was delivered and the time you discovered it had gone missing.The police will be more likely to investigate and apprehend the package thieves if they hear from other people in your neighborhood who are experiencing the same difficulties as you.

  • Filing a police report may also be beneficial if you want to file an insurance claim for the delivery that was not received.

Watch out for post-pandemic porch pirates

  • Package theft increased dramatically across the country, from Buffalo, New York, to Eugene, Oregon, as more people were compelled to purchase online as a result of the outbreak. And the epidemic porch pirates came up with some ingenious solutions. Theft of packages was committed by a group of women in Kennewick, Washington, who disguised themselves as nurses. Another package thief struck in Pennsylvania, this time stealing the ashes of a loved one off the doorstep. Even if the epidemic is slowing down, we recommend that you exercise greater caution. Keep track of each and every package
  • Take delivery of items as soon as you receive a delivery notification
  • check to see if your video doorbell or security camera is sending you motion alerts
  • use delivery lockers if you have the option
  • The majority of the time, a misplaced shipment is something you specifically requested. If this is the case, you should contact the vendor and inform them that your product has not been delivered as expected. Is the seller liable for packages that have been stolen? Maybe. It all depends on the website where you made your purchase and the policies that are in place on that site. You could wish to inquire with the company’s customer care department. In my experience, firms who send out a replacement immediately quickly, without any questions asked, have a high rate of success. However, not every firm will provide you with a replacement item or a refund for your purchase. Keep any evidence that supports your allegation in a safe place. If you receive a notification of delivery, but the package is not where it was supposed to be, take a photo of the situation.
  • Keep a record of your order confirmation number and any other information that can assist the company in tracking down your purchase.
  • Keep track of delivery numbers and information to provide along to the firm so that it can contact the courier on your behalf.

If the stolen parcel was sent by a friend or family, notify them that it has not been delivered as scheduled.. They can get in touch with the vendor or the courier to see if they can figure out what went wrong.

3. How do I report a stolen package to Amazon?

Amazon is well-known for its lightning-fast Prime shipping and its ″no questions asked″ mentality, which is essentially true.If the tracking information for an Amazon delivery indicates that it was delivered, but you are unable to locate it, you should be able to obtain a refund rather quickly and simply.After 36 hours have gone since the estimated delivery date of the stolen Amazon shipment, you should call Amazon to report the theft.If your products are delivered late, the shipping company will normally reimburse your account for the inconvenience.You won’t have to worry about dealing with third-party merchants (or even their own services) because the corporation will manage everything for you.

4. How do I report a stolen FedEx package?

FedEx makes it simple to file a claim for a misplaced shipment.If you bought or mailed something from the United States via FedEx, you may make a FedEx stolen parcel claim online to get your goods back.FedEx is also a rather quick delivery service.In most cases, claims are resolved within five to seven business days of being filed.When it comes to filing a claim for damaged or missing materials, you’ll have 60 calendar days to do so as either the sender or the recipient.

  • For lost item claims, you’ll have up to nine months to file them.
  • However, make sure to save all packaging and evidence in case FedEx want to inspect them.

5. How do I report a stolen package to UPS?

In the event of a shipment being lost or stolen, UPS provides varying insurance based on whether your package was sent within the United States or worldwide.For domestic shipments, if you place an order and it doesn’t arrive, you won’t be able to make a missing package claim until 24 hours after the delivery was meant to arrive.Product claims for items acquired from outside the United States are more difficult to process.You will not be able to register a claim for certain items, and it may be difficult to obtain a refund or replacement for them.All of the assertions are as follows: UPS will examine your claim for a lost shipment as soon as you file it.

  • It might be difficult to determine if a shipment has been misplaced or stolen.
  • Regardless, all undeliverable shipments, for whatever reason, are dealt with in this manner.
  • If you ordered the merchandise, you need get in touch with the vendor, since UPS would give the refund to them instead of the purchaser.

6. Contact USPS about a stolen package

  • Because it is more difficult to file a claim with the USPS than it is with other carriers, packages stolen or lost by the USPS can be more difficult to track down than packages lost by other carriers. While the company’s procedure for reimbursing damaged parcels is well defined, the procedure for reimbursing stolen mail is not. If your parcel was mailed and delivered by the United States Postal Service, but it has not arrived, you will need to make a claim. Prepare the tracking number in advance
  • Be prepared to present proof of insurance coverage.
  • If at all feasible, obtain documentation demonstrating the item’s worth.

If your shipment has been stolen and there is evidence, you should snap photographs and submit them as evidence as well. If your item was insured by the United States Postal Service, you should be able to request a reimbursement straight from USPS. Generally speaking, if your shipment was stolen by the USPS, you should be able to get a replacement or a refund through the vendor.

What you can do to prevent package theft (or track down those porch pirates!)

You should take use of whatever cameras you have, whether they be doorbell cameras or outside security cameras.If a shipment is not delivered as promised, keep an eye out for it on video.The parcel may be checked to see if it was delivered by the carrier or if it was taken by someone else.If you see a theft, you should contact your local police station.Alternatively, if you can demonstrate that no one ever showed up at your door, the carrier (if you’re the shipper) or shipper (if you’re the recipient) will be required to repay you the money you paid.

  • Installing a camera on your porch will provide you with proof of delivery or theft.
  • These days, there is a wide selection of smart doorbells and home security cameras to choose from.
  • Some use applications to give out fast notifications, while others just capture video footage.

2. Shine a light on the situation

Porch pirates like to remain hidden in the shadows. Install a motion-activated light on your porch to deter burglars from entering your home. Motion light and security camera combinations are also available on the market. You’ll have a visually stunning deterrent as well as a method to catch the perpetrators in the act.

Tell us about your lost or stolen package experience

Being a victim of package theft is never enjoyable, and dealing with defective carriers is even worse.We hope that this guidance will assist you in taking precautionary actions, obtaining a refund, or obtaining a replacement as fast as possible.If you have any tips on how to recover a misplaced or stolen parcel, please share them with us in the comments section below!It’s always beneficial to hear first-person recollections of events.

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  • Rebecca is the chief safety reporter and in-house expert at SafeWise.com.
  • She has worked in the industry for over a decade.
  • She has worked as a writer and blogger for more than 25 years, with the last eight years devoted to issues of home and community safety.
  • Month after month, Rebecca spends dozens of hours combing over crime records and detecting trends.
  • Her safety expertise is in high demand by periodicals, broadcast journalists, non-profit organizations, podcasts, and other media outlets, among other things.
  • Among the publications that have featured her professional advice and analysis are TechCrunch, The Washington Post, The Chicago Tribune, The Miami Herald, NPR, HGTV, MSN, Reader’s Digest, and Real Simple, in addition to an ever-growing archive of radio and television clips.

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Someone Stole My Amazon Package – What Can I Do?

Products are priced and made available according to current market conditions at the time of publication.If a product is listed at a lower price or is no longer available, Amazon will honor the lower price or availability information.Several Amazon affiliate connections are used by Safewise.com.The Amazon website provides some of the material found on this site.This material is provided ″as is″ and may be changed or removed at any moment without notice.

  • Rebecca Edwards wrote this piece.
  • The chief safety reporter and in-house specialist for SafeWise.com, Rebecca has over a decade of experience in the safety industry.
  • Over the course of her career, she has worked as a writer and blogger for more than 25 years, with the last eight years devoted to issues of home and community safety.
  • Month after month, Rebecca spends dozens of hours reading over police records and detecting trends.
  • Publishing houses, broadcast journalists, non-profit organizations, podcasts, and a variety of other groups seek her advice on safety issues.
  • Among the publications that have featured her professional advice and analysis are TechCrunch, The Washington Post, The Chicago Tribune, The Miami Herald, NPR, HGTV, MSN, Reader’s Digest, and Real Simple, in addition to an ever-growing collection of radio and television clips.
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See also:  What Is Greenwood Ms Zip Code?

How Common Is Package Theft?

The results of a poll done by Shorr revealed that 31 percent of respondents had been the victim of parcel theft at least once.This is something that nearly one-third of the population is directly familiar with.It is possible that these figures are much higher in densely populated metropolitan regions such as New York, Seattle and San Francisco—but ″porch pirates″ are increasingly targeting suburban houses as well.Robbers are finding it simple to roll through communities and seize packages that have been left out in the open with little to no consequences (unless you count the occasional glitter bomb).Check out our blog post on Package Theft Statistics for more information on this rapidly rising problem.

Responding To Amazon Package Theft

In an ideal situation, you will be able to take actions to prevent theft from occurring in the first place. We’ll get to that point in a moment, but first, let’s talk about what you can do if someone steals your Amazon delivery from your doorstep. Follow these actions if someone has already taken advantage of you by stealing one or more parcels that were left on your doorstep.

1. Start with the delivery company.

It is likely that if a box has been tagged as ″delivered″ but has not arrived on your front porch, you will presume that it has been taken from there.That very well might be the case, but you need look into it a little more to be certain.The first step is to get in touch with the delivery company and question about the status of your product.To find out if your item has been shipped, look for a tracking number and contact the relevant shipping provider.Alternatively, it’s conceivable that your product was accidentally left behind in the truck or in the warehouse and is still in their control.

  • Take this step first since it is the quickest and most straightforward resolution if it turns out that there was no theft at all.

2. Contact the seller.

It is possible that many of the things you purchase on Amazon are really offered by third-party sellers who are using the Amazon platform to sell their merchandise.As a result, if you have verified that a theft has occurred, you should contact the seller and inquire for a replacement or a refund.Depending on the vendor, the outcome of this choice will differ from one to the next.It should be noted that vendors are not obligated to replace a stolen shipment, but some may opt to do so in specific circumstances.

3. File an Amazon stolen package claim.

The A-to-Z Guarantee is a service offered by Amazon that protects customers against purchasing items that are not as described.You might consider using this application if you are unable to obtain a satisfactory resolution from your merchant directly.There is often coverage offered here up to $2,500, so there’s a strong probability that this will be the extent of your legal recourse in this situation to resolve the situation.It’s important to note that Amazon will frequently ask you to contact the seller first and attempt to fix the issue through the seller.In addition, the A-Z Guarantee is only valid for products purchased from a third-party seller on the platform.

  • If you have any problems with things you have purchased straight from Amazon, Amazon recommends that you contact their customer support department.

4. Credit card coverage.

If a third-party seller refuses to issue a refund or if your Amazon claim is denied, you may be able to obtain assistance from your credit card company.Transaction protection may or may not be available to you depending on the credit card you used to make the purchase on.When it comes to credit cards, the procedure you must follow differs from one to the next.Check with your credit card issuer to find out the intricacies of the procedure.Many credit card issuers, on the other hand, will have some method of canceling a payment in the event of fraud.

  • A refund or replacement item might be a time-consuming process when you need one.
  • The odds are strong, though, that you will not be liable for any losses if you see the situation through to completion and submit all relevant documents.

Solutions To Prevent Theft

PARCELBIN Package Lock Box with a combination lock In order to avoid being forced to respond after a crime has occurred, it is more preferable to just prevent theft from occurring in the first instance.That may not appear to be a simple task, but it is more doable than you may believe.With a little forethought and forward thinking, you can ensure that burglars have little opportunity of stealing your hard-earned possessions and valuables.Consider the following steps to keep your packages safe from theft:

Plan ahead to be home.

Orders should be placed as early as feasible in the day so that the delivery can take place when you are there to accept the parcel if at all possible.For example, if you are utilizing Amazon’s two-day delivery service, you may place your purchase two days ahead of time on a day when you know you will be home.If you are present to receive the box directly from the delivery person when it arrives, a burglar will be unable to remove it from your porch.The main disadvantage of this approach is that you will be required to guarantee that you are there, which might be tough if you have a demanding schedule.

Deliver to the office instead.

You’re not going to be home and you don’t want to take the chance of having your shipment stolen.Instead of having your item delivered to your home, consider having it delivered to your workplace.Of course, this will not be acceptable to all companies, so you should check with your boss ahead of time to ensure that this is something that is permitted in your workplace.Also, keep in mind that the item will need to be transported back to your house, so large items that would not fit in your car would not be a good selection for this method of transportation.

Use a package lock box.

Another wonderful method for preventing porch pirates is to install a lock box on your front porch or in your garage.In a manner that no other solution can, your lock box can accept shipments on your behalf while you are away and keep them safe from unauthorized access.Of course, you’ll want to invest in a high-quality product that looks good in front of your house and is difficult to tamper with.This is when the PARCELBIN comes into play…

Consider The PARCELBIN Package Lock Box

Consider purchasing a PARCELBIN package lock box if you want to place orders from Amazon or other online sources without having to worry about theft or identity theft.When a PARCELBIN is in place, the delivery person will have a safe spot to leave the parcel at any time of day or night.When you go home, you may simply take the box out of the trash and put it back in the bin.Between the theft prevention and the protection from bad weather, this is a beautiful lock box that you will be pleased to have on your property.

Porch Pirates: What to do if someone steals your package

Every Friday, we provide a response to a frequently asked issue concerning fulfillment, shipping, or business operations.A TV fan who joined our giveaway contest for a Fire Stick submitted the question for this week’s round of Ask the Expert.On this day, we shall respond to the following question: When someone takes your package, what do you do?People have reported having packages taken from their front porches in 31 percent of cases.Porch pirates are those who engage in the horrible crime of stealing from people’s doorsteps, which is punishable by death.

  • They have an unexpectedly significant influence on the economy.
  • After all, the potential of losing, say, a $1,000 box that you had bought with good reason may definitely put a damper on an otherwise successful eCommerce transaction.
  • This is a popular question that everyone should pay attention to, especially with the holidays just around the bend.
  • Whether you’re an online shopaholic or a dropshipping pro, this is something everyone should know.

How to Prevent Porch Pirates from Stealing Your Packages

If you purchase online, there are a few steps you can take to ensure that your goods do not get stolen in the process.In reality, preventing theft is far superior then attempting to retrieve a shipment after it has been stolen.Even if you are successful in locating the shipment or obtaining a replacement, the experience is still frustrating.With that in mind, here are some suggestions for keeping porch pirates at bay:

  1. You can keep track of your shipment. When you phone to report a stolen delivery that has just been delayed, nothing is more awkward than the situation.
  2. If your box has been delivered, check to see that it has not been placed in an unusual location (for example, near to your porch but not on it, in your garage, and so on)
  3. Make certain that none of your neighbors has it. Every now and again, a neighbor will deliver a box into your home for you in order to keep it from being stolen
  4. If you’re wanting to improve your home security because shipments are being stolen on a regular basis, start with a security camera.
  5. Make arrangements to have future shipments delivered to a different location, such as a UPS Access Point or an Amazon Locker

What You Can Do If a Porch Pirate Stole Your Package

All of the information provided above is beneficial, but if you have previously been a victim of porch pirates, it is of little use to you. So let’s speak about what you can do if your shipment has been stolen and what you should do next.

  1. Make contact with the vendor. In some cases, they’ll ship you a replacement without charging you anything more.
  2. Submit a claim to the shipping company for compensation. Is the seller refusing to budge? In this case, you should try submitting a claim with the shipping provider (such as UPS, USPS, or DHL).
  3. If that doesn’t work, what should you do? It is possible that you will be qualified for purchase protection if you ordered the item with a credit card. The credit card company will then be able to compensate you.
  4. If an item is extremely expensive and you have tried all other avenues, you may be able to file a claim for high-value items with your homeowners’ or renters’ insurance.

Bonus tip: If you’re a seller, you should consider purchasing shipment insurance. It can keep you safe from the porch pirates that prey on your clients!

Final Thoughts

It’s quite inconvenient to have anything taken from your possession. This is especially true when the item in question is a highly anticipated item that you purchased online and have been anticipating for a long time. Porch pirates may spoil your day, but there are things you can take to avoid this from happening — both before and after the incident occurs!

Here’s what to do if your package gets stolen — and how to prevent it from happening

  • If your stolen parcel was delivered by a major postal carrier such as the United States Postal Service, UPS, or FedEx, you should make a claim with the shipping firm responsible for the delivery.
  • You might contact the shipper or seller to inquire about a possible replacement or refund if you know your box has been stolen.
  • Consider also filing a police complaint for your stolen parcel, which can help your case if you ever decide to submit an insurance claim.
  • Video doorbells, such as those made by Ring and Arlo, provide safety by discouraging or capturing thieves.
  • To read more articles on technology, go to Business Insider’s Tech Reference library.

As more individuals work from home and the public becomes more aware of porch pirates, you might think that package thieves would think twice about taking something from outside someone’s front door.But that’s not the case.Packages, on the other hand, are frequently taken from people’s front steps, and criminals are becoming increasingly more cunning in their methods of doing so.When a box is stolen, it is a frightening and irritating trend, and if it is your first time having a parcel taken, you may be unclear of what to do next and where to turn.Nonetheless, there are actions you may take after your property has been taken in an attempt to recover it or possibly obtain a replacement for it.

What to do if your package gets stolen

If you suspect that your shipment has been stolen, follow these steps to protect yourself.

Contact the delivery carrier

The majority of big delivery firms have specialized processes in place to deal with stolen shipments, so contacting them is your best bet for resolving the situation. FedEx, UPS, the United States Postal Service, and Amazon all offer claims websites where you may tell them what occurred and they will try to assist you in getting your shipment back.

See also:  What Does A Mail Carrier Do At The Post Office?

File a police report 

Another option you have if you believe your shipment has been stolen is to make a police report with the authorities in your local area.Even if there are no witnesses, the police will likely be unable to do anything.However, if other people in your neighborhood also report robberies, the police will have more information and will be more likely to apprehend the perpetrators.Additionally, if you wind up needing to submit an insurance claim to be compensated for your stolen stuff, having a police record can help you out tremendously.

Contact the sender for a possible refund or replacement

The next step is to get in touch with the person who sent the items to you.If it’s a business, they may simply send a new box in response to an allegation that their delivery was never delivered or went missing – this is especially true for huge corporations such as Amazon.Others may not give you a replacement, but they may compensate you for the cost of the things you purchased in error.Make a note of your order number, tracking number, and any other pertinent information in case they require it to assist you.Although not every organization can afford such rules, some may nevertheless try to assist you or create an exception in your case, especially if you can supply them with evidence.

  • If you have footage of the box being taken, that’s obviously beneficial, but it might also be beneficial if you have a notice of delivery to put in, so that the company can certify that a parcel was in fact delivered on their end of the chain of custody.

Install a video doorbell as a precautionary measure

Although video doorbells such as the Ring or Arlo do not require you to booby trap your front porch in order to be alerted when intruders approach, the devices’ motion-detected camera and microphone functions make it much easier to discourage and apprehend burglars.

Related coverage from Tech Reference:

How to report a missing UPS package and file a claim online to earn a refund

How to report a missing USPS package, file a help request and submit a missing mail claim

How to track down a missing FedEx package by filing a claim

How to track a USPS order, get updates on your expected delivery, and find a missing package

How to track a UPS order, leave instructions for delivery, or find a missing package

How to track a FedEx order online or contact FedEx for delivery issues

Melanie Weir is a writer and actress.freelance author Melanie Weir writes for Insider as a freelance contributor, primarily for the Tech Reference section, although she also contributes to the Lifestyle and Entertainment sections on occasion.Besides that, she works as a freelance writer for ScreenRant and as the Lead Weekend News Editor at TheThings.com, among other places.She spends her leisure time writing plays for both the theater and the cinema.She may be reached at [email protected] or through her professional network, LinkedIn.

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How can you recoup your losses if an Amazon package is missing from your step?

Image courtesy of depositphotos.com

Q: I got a notification that my Amazon package had been delivered, but when I got home it wasn’t on my step. The contents were not inexpensive. What can I do?

A: There are few things more frustrating than impatiently anticipating a package delivery, only to get home and discover that it has not been delivered to your door, leaving you asking, ″Where has my Amazon box gone?″ Whatever the reason for the missing shipment, whether it’s a monthly delivery of routinely used supermarket goods or a terrific deal that allowed you to purchase something you otherwise couldn’t afford, it can produce a mixture of rage and anxiety.In some circumstances, the box has simply been picked up by a neighbor who is trying to be of assistance in your situation.Others, on the other hand, have made the decision to assist themselves to your possessions.In order to check the delivery status and obtain further information than what was provided in your delivery notice, you must first figure out how to track a product on Amazon.A challenge in the era of delivery is that there is no visible path of action—it is not like when you buy something in a store and have a customer care counter where you can lodge a complaint in person.

  • However, there are some good initial measures to take to check that the shipment is indeed missing, and if it is, there are a few alternative ways to follow to ensure that your lost Amazon delivery gets refunded or replaced.
  • You may take steps to keep packages from being stolen from your premises.
  • With a high-quality security system, you can keep your house, family, and belongings safe.
  • Vivint’s professionally installed devices don’t simply alert you to potential dangers; they also assist you in preventing and deterring such threats.
  • Take a look at the cameras and services offered by Vivint.

Ask your neighbors if they held on to it for you or if they saw someone pick it up.

Before you panic, call the individuals who live next door and ask them for help.It’s conceivable that a well-meaning neighbor noticed the item and were concerned that it may be stolen, so they took it inside their own home with the purpose of returning it when you returned home later.When it comes to package deliveries, you may already have an agreement with a specific neighbor to keep an eye out for each other’s packages.Whether not, knocking on the doors of friendly neighbors to see if they have received your box is a smart first step to take.Alternatively, if they didn’t pick it up, they may have witnessed another neighbor bringing it in—or they may be able to describe another person picking it up and walking away with it.

  • You may also check with your neighbors to see if they have any security cameras or doorbell cameras that may have captured the box being delivered and removed (don’t forget to check your own, if you have one) and if they have any information.
  • They may be seen on the doorbell video from the next house or across the street, depending on whether it is a criminal or a nice neighbor who is safeguarding your delivery.
  • It’s possible that your shipment was delivered to the wrong address.
  • While this is not ideal, it does occur from time to time as a result of human mistake.
  • As a member of a local social media neighborhood group, you may consider posting the delivery confirmation photo, if there was one, and asking whether anybody else in the area has gotten a box, as well as whether or not anyone recognizes the doorstep in the picture.
  • The process of doing this and having a neighbor respond ″Yes, that is my step!″ is sometimes more efficient.
  • If you want it, just go by and get it!″ rather than going through the proper channels.

Do you require a home security system?SimpliSafe can be of assistance.You can be more prepared for the unexpected if you have a complete whole-house solution.View the pricing and specifications for SimpliSafe systems.

Contact the delivery carrier and inquire about the package location.

For the best experience possible, sign up for alerts that will alert you of the progress of your Amazon shipment on its way to your home, so you’ll know when to expect it: With Amazon’s new package tracking feature, you can follow select items through each stop of the delivery vehicle!You may learn more about tracking Amazon shipments by visiting the Amazon Customer Service website.If you are unable to pick it up immediately or if you ask a neighbor to do so, this will assist you in determining exactly when the delivery took place.If your delivery warning included a photo showing your box sitting on a stairwell, take a close look at the image.Are you certain it’s your step that you’re talking about?

  • If not, look about on porches that appear to be similar, but from a distance—you don’t want people to believe you’re the thief!
  • If you do not see it, or if the photo does not appear to be of your property, you will need to contact the delivery company, which should have been mentioned in your delivery confirmation email.
  • Amazon’s Customer Service website includes information on how to contact the company.
  • When checking the tracking number linked with your product, which should be included in the delivery confirmation, but if it isn’t, you may check the shipping confirmation email or order status in your Amazon account to see whether it has been tracked down.
  • A tracking system should be in place so that the carrier can determine where the delivery truck was when the product was delivered.
  • In this case, it’s conceivable that the motorist was distracted by another street or that he mistook the street name and ended up on another street with a similar name.
  • In that situation, the carrier should be able to pick up the product and redeliver it to you as soon as possible.

Another possibility is that the shipment was unable to be delivered due to a fault with the box or label, or that there was another cause for the product not to be delivered.Depending on the circumstances, the box may be returned to the shipping site along with other unclaimed Amazon deliveries.After a few days, Amazon will have a record of what you did.Image courtesy of depositphotos.com

Contact the seller to ask about replacement or a refund.

It’s your responsibility to inform the vendor if the box is missing, damaged or open when it finally reaches your doorstep.In order to account for the potential that the delivery announcement was unintentionally sent out early or that a carrier was interrupted while delivering, Amazon customer care recommends waiting until 48 hours have passed after receiving your delivery notification.Then you’ll receive an updated delivery notification with the message ″Amazon product not delivered,″ along with advice on what to do next.Providing them with a snapshot of the box on your doorstep may enable them to answer your call more quickly.After providing them with basic information (you may be required to verify that you called the carrier), they will determine that the delivery did not arrive and either offer a refund or reship the package to the address you provided.

  • They may ask for a copy of a police record if the purchase is for a larger or more expensive item.

Report the theft to the authorities. 

Your Amazon package may be gone forever, and there may not be much that the police can do to help you get it back.Package thieves are nimble and experienced, and they may vanish in a matter of seconds, almost literally.What the authorities can do is file a police report on your behalf, which may aid you in obtaining a refund or new shipping package.When they arrive, they can check with nearby houses or businesses to see if any surveillance footage is available, and they can also warn neighbors that a package thief has been spotted in their neighborhood.Your complaint may assist others in avoiding the same annoyance and, in the long run, may aid in the capture of the criminals by establishing a connection in a pattern of thefts that may be used to identify them.

Contact your bank. 

Purchase protection services, which reimburse the cost of a stolen purchase, may be available through your credit card company.Make a phone call to them and speak with a representative about the services that your card offers and how to activate those services.As with sellers, the bank may want a copy of the police report, so make sure to obtain a copy of the report to give to your bank.For example, if your package has been taken by an especially intelligent criminal rather than an opportunist who took advantage of the situation, you may be concerned about your address being used in connection with credit card fraud or other identity theft offenses.Mail theft may be a serious problem, so notifying your bank and, perhaps, the credit bureaus of your experience is a smart idea, as it can prevent any new accounts from being started in the future.

  • Image courtesy of depositphotos.com

Invest in ways of preventing porch pirates, such as a home security system. 

Clearly visible security measures, such as doorbell cameras, security cameras, or signals of the presence of a security system, have been shown to deter package thieves before they ever attempt to steal a box.Because they want to be as quick and unnoticed as possible, even the prospect of getting caught on video may encourage them to go on.A doorbell camera with motion detection will send you an alert on your mobile device before the thief even gets close to your door, giving you the opportunity to call out loudly, yell, or just quietly ask the person to leave—and to leave the package alone because they’re being recorded on video—before the thief can get inside.Thieves that prefer to grab and run are typically those who don’t seek out engagement with their victims.Speaking to them through the doorbell camera may be able to prevent your shipment from being stolen in the future.

  • Break-in, fire, medical emergency, and other emergencies are no match for Frontpoint’s home security system in an emergency.
  • Check out the Frontpoint goods.
  • In addition, one of the best home security systems will protect your home from any additional ideas that a thief may have once they’ve arrived on your porch; for example, if a thief sees through your window that you have a fantastic gaming computer setup in the dining room, they may decide to return later and see if they can get in.
  • A monitored security system can defend your house by automatically notifying the police or first responders at the first hint of a break-in, while a self-monitored system can alert you if there is a problem with your security system.
  • It is becoming more common for thieves to come straight up to the front door and nonchalantly retrieve things that are not theirs before calmly walking away.
  • Even though following these procedures will assist you in obtaining compensation for your loss or requesting a replacement, you will still be angry and unhappy that your stuff has been taken from you.
  • Though the optimal time to put preventative measures into effect is before something occurs, you may still tighten your security now to avoid more losses if you missed the window of opportunity previously.

4 Steps to Take When Your Package is Stolen

More than 40% of Americans have experienced the pain of parcel theft at some point in their l

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