When Fedex Says Delivered But No Package?

FedEx Says Delivered But No Package? It means the driver may have accidentally marked it delivered and even received by you. They could have delivered it to another similar address and marked it delivered. The bottom line is that a mistake has been made which must be rectified. There are steps to take so you are not held liable for it.

What does expected delivery mean on FedEx?

The “expected delivery” is not related to your package but is based on similar packages in the past. My package from FedEx says it was delivered an hour ago to my front porch but, I received nothing and my ring camera picked up no one on my front porch.

Does FedEx deliver to your front door?

Most on my shipment from FedEx are delivered to my front Door. There have been on several occasions I had to call FedEx as there were package delivered that were not mine.

What if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

What can I do if FedEx tracking says that my package is delivered but I don’t have my package?

If your package’s tracking status says it was delivered but you can’t find it, go to our tracking page and follow these steps:

  1. Enter your tracking number or reference number.
  2. Select Manage Delivery, then Report Missing Package.
  3. Confirm that you’ve checked everywhere the package might have been left by clicking Yes.

Is FedEx responsible for lost packages?

Summary. FedEx allows either the shipper or the receiver to file the claim for a lost package. They say it should be whoever has the interest in the items shipped. While it is always a good idea to keep open lines of communication between the shipper and the recipient, FedEx is there to help you with claims.

Will FedEx refund a stolen package?

FedEx provides a clear claim process for stolen packages. As such, if you placed an order and shipped any items through FedEx, you can easily claim for the lost package online. Once you have placed the claim, the courier resolves the claim within five to seven days.

What do I do if someone stole my package?

Whether you think your neighbor stole your parcel or someone else, you can frequently get a refund or a replacement from the sender or delivery company.

  1. Contact the Sender.
  2. Report It to FedEx, UPS or USPS.
  3. Report the package theft to Amazon.
  4. File a Police Report for the Stolen Package.
  5. Talk to Your Credit Card Company.

What does no access to delivery location mean?

At the end of the day, when you get this notification it just means that the USPS mail carrier wasn’t able to bring your package to you and that you’re going to have to come up with another solution to get your packages from them.

Does out for delivery mean delivered?

It just means that your packages on a vehicle with a whole bunch of other packages that are also “Out for Delivery”. It may be a few moments until your package arrives, but it also might take a couple of hours – or even the entire day – for your package to hit your doorstep.

What happens if FedEx delivers to wrong address?

To file a claim, you need to follow a 5 step process:

  1. Complete the online claim form and start your claim.
  2. Add supporting documentation at this step or after you file.
  3. Submit your online claim form.
  4. Schedule or conduct your own inspection.
  5. Track the status of your claim.

How do I contact FedEx about a missing package?

Check out our FAQ Hub for a wide range of self-serve solutions. If you still need help, call 1.800. GoFedEx 1.800. 463.3339.

Does FedEx refund for lost packages?

FedEx Express (U.S.) We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds.

FedEx Says Delivered But No Package (What to Do)

  1. Here is where you will find cold hard facts: FedEx says package has been delivered, yet no package has been delivered (What to Do) Today’s technology provides us with a great deal more control over our delivery.
  2. Using the computer, we can even keep track of our mail and find out what is on its way.
  3. There are problems and delays in communication in the system, as there are with everything.
  4. It is possible that the firm in charge of your delivery will declare that you have received the package on more than one occasion.
  5. You’ll discover what to do if anything like this happens here.

FedEx Says Delivered But No Package?

  1. It suggests that the driver may have made the mistake of marking it as delivered and even received by you by mistake.
  2. They may have delivered it to a different address that was identical to the original and tagged it as delivered.
  3. The bottom line is that a mistake has been made, and it is necessary to correct it.
  4. There are things you may do to ensure that you are not held responsible.
  5. This can also be a problem if you allow it to happen on your watch.
  6. The first thing you should do is get in touch with FedEx as soon as possible.
  • Have all of your tracking information on available and be prepared to answer any inquiries about where it came from, who it was sent by, and so on.
  • This must be completed as soon as possible since the more you delay, the more difficult the situation may get.
  • You’ll want them to recognize that the corporation, not you, made an obvious blunder here.
  • There is a possibility that they supplied a tracking number, as well as a designated delivery person.

If you phone them first, you may inform them that you did not receive the shipment, and they would understand.They should be able to get the box from whoever it was that they gave it to, or they should be able to search the vehicle and discover that they did not in fact deliver the product at all.Furthermore, a computer malfunction may have occurred.

Your Neighbor May Have It

  1. It’s beneficial to be acquainted with your neighbors, but even if you aren’t, they may not object if you inquire as to whether or not they received your delivery by mistake.
  2. The most likely scenario is that they will not have taken it, but anything is conceivable, especially if you do not know who is responsible.
  3. However, a courteous inquiry as to whether or not they have taken it in for safekeeping is a good place to start.
  4. The driver may leave it outside the door if you reside in an apartment complex and someone else may be able to take advantage of the situation.
  5. It is possible to live in a complex where the office collects all of the parcels for the entire complex.
  6. A common example of this is in huge apartment complexes and condominiums.
  • Because someone is there at the office to sign for it, it is a secure route.
  • That implies that FedEx is responsible for the delivery of your shipment first, followed by the office and last you and your family.
  • After they put a notice on your door or in your mailbox, it is your obligation to pick up the parcel within a certain time period after receiving the notice.
  • If the product is listed as delivered, but you did not get any notification that it had arrived at the office, the parcel is the responsibility of the office.

If it’s tagged delivered, but it’s not at the office and you haven’t received a note, it’s back on FedEx’s delivery schedule.In this situation, make sure to notify the office that you are expecting a box from FedEx to arrive.Tell a specific individual so that you will know who to contact when you are expecting the shipment around the time you expect it.You will be able to avoid the problem if you do so.

Where Would A Driver Put A Package?

  1. There are several strange locations where your delivery may be delivered by a driver.
  2. Some delivery drivers will become accustomed to making deliveries to your house or flat.
  3. For example, they could position the box in a neat little hiding location that is difficult to see at first.
  4. Examine the area around your front entrance and porch area thoroughly.
  5. They might even tuck it beneath the doormat to keep it hidden.
  6. Yes, that is something that you may normally observe, but it is not uncommon, and no one understands why.
  • Perhaps they are aware that it is more difficult to see from the road.
  • The excellent ones will assess the area surrounding the entrance and select the most advantageous location.
  • All you have to do is look for it.
  • Occasionally, they will place it in a mailbox.

This is also quite prevalent if the item is tiny and adaptable in size.Example: A small to medium-sized box or an envelope with a cushioned insert can be used to ship business cards and other small items.It may be necessary to invest in a lockable box for parcels in order to provide additional security.When they place the package in the box, it will automatically lock when they close the door or lid, depending on the type of box you receive.

  • You are not required to hand out a key to anyone.
  • Certain models will be secured to the porch or wall with bolts and will have a keypad where you will enter a combination of digits that will be known only to you and no one else.
  • Most of the time, you may alter the combination whenever you want just for extra piece of mind.
  • They are commonly sold for a few hundred dollars and upwards of two thousand dollars.

The Package Could Be With USPS

  1. SmartPost is a FedEx program designed specifically for small and medium-sized enterprises.
  2. Ground delivery is more cost-effective than air delivery.
  3. FedEx will normally designate the delivery as delivered in these situations once the box has been handed over to the United States Postal Service (USPS) for their portion of the delivery.
  4. In the event that you have called FedEx first and followed their recommendations, you should be able to wait a few days and your item should come shortly thereafter.

How Can I Prevent This Situation?

  1. You may avoid this problem by clarifying your directions clearly in your instructions.
  2. The good news is that there are steps you can do to become prepared and prevent the situation from occurring as much as possible.
  3. It is still possible, but the chances of it happening are substantially reduced.
  4. These measures can save you a lot of time and stress, especially if you get a large number of deliveries.
  5. First and foremost, clarity is essential.
  6. Make certain that the address is valid and that the instructions are clear.
  • There is always a convenient location to leave delivery instructions.
  • Fill down the blanks with any additional information that will assist the driver in finding your location and avoiding a misdirection.
  • You may also add the color of your house or something else that makes your house stand out so that the driver knows what to look for.

Can I Get A Signature?

  1. Yes, you have the option of requiring a signature from you or someone else who will be accepting a shipment on your behalf.
  2. This is the most straightforward method of ensuring that a shipment is never delivered without someone there to sign for it.
  3. This is even more beneficial if you have a home office.
  4. Alternatively, an assistant, family member, or neighbor can sign for the delivery for you if you are unable to do so yourself due to circumstances beyond your control.
  5. Is there a person that answers the door in the building?
  6. This might also be an excellent option.
  • When you arrive, they can hold the box at the desk or in the office for you until you arrive to pick it up yourself.
  • This is simple; all you have to do is set up the direct signature with FedEx.

What Pickup Options Do I Have With FedEx?

  1. If you are concerned, you may save yourself a lot of time and effort by scheduling the collection of all of your items at FedEx’s headquarters.
  2. Simply contact FedEx and arrange for this to be done.
  3. It is recommended that you set up any FedEx orders over the phone or in person so that you can communicate clearly and receive feedback from a live human being.
  4. Get a name and feel better about your communication.
  5. You will also have greater remedies in the event of misinformation being provided.
  6. You may go even farther and set up a post office box, which would cost anywhere from $25 to $100 depending on the size of your business.
  • You may have all of your packages from private individuals or businesses sent to the box, and then you just pick it up.
  • The majority of businesses, including the actual post office, will send you an email informing you that a parcel is waiting for you there in the first place.

What Is FedEx SmartPost?

  1. It is responsible for the final leg of the delivery to your door once FedEx has transferred the item to the United States Postal Service.
  2. FedEx SmartPost is a service that is comparable to the UPS SurePost service.
  3. When you realize what it requires, it is more cost-effective than not doing so.
  4. FedEx’s most expensive part of the delivery procedure is the last leg of the journey.
  5. If they are able to offset this cost by outsourcing the final leg of the delivery to the United States Postal Service, they will be able to pass the savings on to the client.
  6. Generally speaking, this service is most cost-effective for small to medium-sized organizations, although they do have a residential program available as well.
  • Delivery of your package must take place between Monday and Saturday.
  • Packaging must weigh less than 70 pounds and be no more than 130 inches in length to be considered acceptable.
  • Following the ordering of your goods, you will have to wait between two and seven days for delivery.
  • In the event that you are reading this text, it is possible that you are in the market for frequent delivery and that you would profit from this sort of service.

Here are the advantages, so you can decide for yourself how important they are.First and foremost, if you get several products in your business or personal life, your shipping costs might be significantly lowered.You will not be required to pay the last-leg costs to your door that FedEx is required to pass on to you if you do not participate in the program.If you’re afraid that your usual delivery method will be altered, be assured that it will not.

  • Your financial situation will improve as a result of your expense reductions.
  • Everything about the initial phase of the shipping procedure will remain the same.
  • There will be no need for you to make any journeys to the post office.
  • The only thing that changes is the firm that delivers it to your door, so get accustomed to seeing a USPS truck instead of a FedEx vehicle at your door on a consistent basis.
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Many of you have probably observed this happening after purchasing something on the internet and having it arrive in your mailbox.You might have been a little perplexed, but artisans, Amazon, and other large and small businesses rely on this service in order to provide you with the best shipping costs possible.

Can I Have A PO Box With FedEx SmartPost?

Yes, you may use this application to obtain a PO Box, which is really convenient for most individuals who receive things in a PO Box. This is due to the fact that the USPS leg of the service will deliver to the post office and, as a result, will deliver to your PO Box without charging you an additional fee.

Can I Get Saturday Deliveries?

  • Yes, you may receive deliveries on Saturdays at no additional cost.
  • There are also a plethora of software connectors available, which makes things considerably more straightforward.
  • It may be seamlessly incorporated into a number of shipping software systems without further effort.

Additionally, you will not be required to utilize two tracking numbers.The tracking number for your deliveries will always be the same for both legs of the delivery route.This implies that the number is the same for everyone.

Are There Any Cons To Using SmartPost?

  • There are a few points to keep in mind.
  • You are need to utilize your own boxes.
  • You will not be able to use the free boxes that the United States Postal Service typically offers.

If you ship outside of the lower 48 states, you will forfeit the money you saved through the program.As a result, if your primary customer base is in Alaska or Hawaii, you may not want to take advantage of the program.When it comes to tracking codes, it is possible to become perplexed.With the SmartPost program, there will only be one code, but you may see ″delivered″ and then ″out for delivery″ many times in a row.

The important thing to remember is that you only have one code, and the first time it is delivered indicates that it is in the hands of USPS after being transferred from FedEx.The second time is when the United States Postal Service delivers it to your door.


  • There are a variety of reasons why your delivery may have been marked as delivered but has not yet arrived.
  • Keep in mind that you have more power over the situation than you may believe you have.
  • Make certain you contact FedEx.

This is the first stage in the process.You must ensure that all of your delivery information is communicated properly and concisely.As a result, there is no accountability on your side unless you wait too long, at which point the tracking becomes more difficult.You might install a lockbox on your property, or you could just utilize a post office box.

You will not only prevent this problem, but you will also save money as a result of your actions.The scenario is win-win, and you may utilize the software for personal shipping as well as corporate shipping.

Quick FedEx customer support, with shipping and delivery help at your fingertips

  • Use our FAQ Hub to quickly get answers to the most frequently asked questions on tracking, shipping, account management, payment, and a variety of other topics.
  • What should I do if a FedEx Express® shipment goes missing?
  • When I monitor my FedEx Express® box, it indicates that it has been delivered, but I am unable to locate it.

What is the procedure for disputing a delivery or reporting it as missing?If your package’s tracking status indicates that it has been delivered but you are unable to locate it, go to our tracking website and follow the instructions listed below:

  1. To monitor a package, enter the tracking number or reference number.
  2. Select Manage Delivery, then Report Missing Package from the drop-down menu. (If you do not have a FedEx account, you will be prompted to input the address where your package was originally delivered.) Fill out the required information and then click Continue.)
  3. By selecting Yes, you are confirming that you have examined all possible locations where the package may have been placed.
  4. Fill out the form with your contact information, which should include your name, phone number, and email address (if applicable).
  5. Inform us of your chosen means of contact (text or email) and indicate that you are comfortable with us contacting you
  6. When you click Submit, you’ll be given a case number that will be attached to your report.
  7. To finish, click Done. We’ll get in touch with you as soon as we can to assist you with locating your misplaced shipment.
  • To register a claim for a misplaced parcel, you may now do so online using our tool.
  • What if I told you something you already knew?
  • With our simple-to-use online tools and resources, you can keep track of your shipments and have more control over them.

Learn more about FedEx Delivery Manager® by visiting their website.Consider the numerous advantages of a personalized tracking dashboard whether you’re a business owner or a shipper that ships in large quantities.With our simple-to-use online tools and resources, you can keep track of your shipments and have more control over them.Learn more about FedEx Delivery Manager® by visiting their website.

Consider the numerous advantages of a personalized tracking dashboard whether you’re a business owner or a shipper that ships in large quantities.

FedEx Says “Delivered”, but No Package—Possible Solutions

  • When you are expecting a package to be delivered by FedEx, it is possible to receive a message stating that your order has been delivered but to discover nothing in your mailbox.
  • Despite the fact that they are inconvenient, these situations are extremely prevalent in the shipping industry.
  • What’s wrong if FedEx claims your shipment has been delivered, but you haven’t received it?

Find out where your FedEx package is, what to do if your FedEx package is late or missing, and how DoNotPay can assist you in reporting it and getting reimbursed for your inconvenience.

How To Check the Status of Your FedEx Package

  • In the event that you are unsure of what happened to your delivery or if it is taking an excessive amount of time to arrive, you should monitor it first.
  • You will require a tracking code or a transportation control number in order to complete your transaction (TCN).
  • A FedEx Office order number or a door tag code are also acceptable forms of identification.

There are four ways to check on the status of your delivery:

  1. FedEx’s online tracking service is being utilized.
  2. Obtaining the FedEx Mobile application and inserting your tracking information
  3. and
  4. Calling customer support at (800) 463-3339 and stating that you want to trace your item
  5. Sending a text message to 48773 with the words ″follow″ and your door tag code in it

What if FedEx Says My Package Was Delivered, but It Wasn’t?

  • If you don’t see anything in your mailbox despite the fact that the status update indicates ″delivered,″ there’s still a chance that your package is someplace nearby. Here’s what you can do to prepare yourself before reporting a problem: Other regions surrounding your home—If you live in a house, examine around the mailbox, front door, and the other portions of your yard to see if there is anything suspicious. The parcel may have been placed in a secure location such as a porch, rear door, or carport by the delivery person.
  • Ask your neighbors if the item has been sent to them by mistake—If the house or flat number is not apparent on the package, it is possible that it has been delivered to your neighbors’.
  • Contact the person who was intended to deliver the package—Many shippers offer recipients with the contact information for the person who was scheduled to deliver the package. If you contact the delivery person and inquire about the status of your shipment, you may be able to resolve the situation quickly.
  • Continue to wait a day or two—In certain situations, the status switches to ″delivered″ too soon—even before the shipment reaches its destination
  • Following confirmation that the package did not arrive, you should call FedEx to let them know about the incident.
  • Provide all relevant shipping information, including your complete address, tracking number, and any additional information that may be requested.
  • The company’s representative should initiate an inquiry and contact you as soon as they have any new information, which should be within a few days.

Can I Demand a Refund if My FedEx Package Is Late?

  • FedEx announced that, beginning on April 6, 2021, customers will only be able to request refunds for late packages shipped using the following services: FedEx International First
  • FedEx First Overnight
  • FedEx International Priority
  • FedEx International Priority Freight
  • FedEx Priority Overnight
  • FedEx Standard Overnight
  • FedEx International Priority Freight
  • FedEx International Priority Freight
  • FedEx Priority Overnight
  • FedEx Standard Overnight
  • FedEx International Priority Freight
  • FedEx International Priority Freight

From now until further notice, the money-back guarantee on all other services will be discontinued. The following are the methods for requesting a refund from this courier:

Method Information
Phone (800) 463-3339
Mail FedEx Customer Relations 3875 Airways, Module H3 Department 4634 Memphis, TN 38116

FedEx Never Delivered My Package—What Should I Do?

If FedEx confirms that your shipment has been misplaced, you can file a claim with them to recover your loss. Here’s how you go about it:

  1. Make use of the official website
  2. Select the Support tab and then click on the File a Claim button.
  3. Fill out an online form by providing all of the relevant information
  4. Please provide any supporting paperwork.
  5. Make a claim and submit it.

This option is particularly useful in the event that a FedEx package is damaged during transit or if any of its contents are missing. Certain restrictions may apply, which is why it’s a good idea to constantly double-check the most recent insurance information available.

Get a Refund for Poor Delivery Service With DoNotPay

  • When you get a damaged package or discover that your much-anticipated item has gone missing in transit, it may be quite irritating.
  • Utilize DoNotPay to seek a refund from FedEx, the United States Postal Support, or Amazon in less than five minutes, rather than spending hours on wait attempting to reach customer service.
  • Our Late Delivery Refund service assists you in notifying the courier of the matter and initiating a refund claim in your place on your behalf.

Once you have provided us with the appropriate information, we will forward your complaint to the courier’s claims department, sparing you the time and frustration of lengthy discussions and tense interactions!Here’s how you can take use of our feature:

  1. Open DoNotPay in any web browser of your choice and log into your account
  2. Select the Late Delivery Refund product from the drop-down menu.
  3. FedEx is the best option.
  4. Provide all of the relevant shipping information.
  • Other tips from our learning center can show you how to do things like: report damaged packages to various shippers
  • report missing packages to various shippers
  • report missing packages to various shippers
  • report missing packages to various shippers
  • and more.
  • Check to see roughly when your package will be delivered.
  • If your eBay order arrives damaged, take action.
  • In the event that your UPS or USPS shipment is misplaced, you can request a refund.
  • Reroute the package that has been delivered to the incorrect address.
  • Notify UPS, USPS, or Amazon of any late delivery if they occur.

Find Hidden Money With DoNotPay Effortlessly

  • Our app is capable of much more than simply requesting delivery reimbursements on your behalf. We can assist you in identifying all of your hidden expenditures so that you may use your money for more important things. Using DoNotPay, you may do the following: Cancel any unused subscriptions that you may have been paying for every month without realizing it
  • Application for exemptions and appealing property assessments might help you lower your property taxes.
  • Regardless of the company’s return policy, you should return damaged merchandise to them.
  • Parking tickets can be challenged in any city, county, or state.
  • When you’re going through a tough moment, request bill extensions.
  • Sign up for free trials without worrying about being charged for auto-renewal
  • Unclaimed funds can be located in any state in the United States.

Earn Some Extra Cash With DoNotPay’s Help

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  • We make sure you don’t forget about the modest but still significant profits you may get from gift card cash back, lottery ticket winnings, and warranty claims, among other things.
  • Our handy software can also assist you in obtaining significant financial compensation through chargebacks, insurance claims, airline compensation, college price waivers, sponsored clinical trials, or crime victims compensation.

Download it today!We can also instruct you on how to file a small claims lawsuit against any firm or individual for compensation.

FedEx Says Delivered But No Package

  • Anyone who has ever received a FedEx tracking number knows how satisfying it is to read the ″Delivered″ statement.
  • That is why learning later that your delivery has gone missing is so disheartening.
  • Fortunately, given the millions and millions of parcels FedEx handles on a daily basis, this is a very unusual occurrence — and one that is becoming increasingly fewer all the time.

It’s also possible that you’ll be interacting with FedEx, who will inform you that your box has been delivered, only to discover that there is no package at your residence.It’s not impossible.The problem may be as straightforward as ″wires becoming crossed,″ but it may also be something a little more sophisticated — something that you must traverse…(ideally with the help of the folks at FedEx customer service).

However, this is precisely why we’ve put together this comprehensive guide.Upon completion, you will have a greater understanding of why FedEx may have notified you that your box was delivered when it wasn’t, what to do in these circumstances immediately away, and how to ensure that these types of errors don’t occur as frequently – if at all.Let’s get this party started, shall we?

FedEx Says Delivered But No Package – Now What?

  • FedEx handles hundreds of millions of shipments on a daily basis, with the vast majority of them — more than 99 percent, in fact – arriving at their destination on the day and at the time that they claim they will be delivered.
  • Once in a while, though, something goes wrong somewhere along the route, and a shipment is recorded as delivered when this may not actually be true.
  • Let’s go over the reasons why this can happen and what you should do to locate your delivery as soon as possible.
See also:  Why Is My Fedex Package Stuck In Memphis 2021?

How Accurate is FedEx Tracking?

  • In the first place, you should be aware that FedEx has some of the most precise tracking systems available in the shipping business today.
  • FedEx, in fact, was a pioneer in the concept of delivering shipment information to consumers who were also shipping customers.
  • When it came to this technology, they didn’t necessarily ″invent the wheel,″ but they did make it a priority to share it with consumers and to ensure that their shipping timeframes were as clear as possible.

FedEx has earned a near legendary reputation for providing tracking information that is accurate (nearly) 100% of the time as a result of this dedication.FedEx tracking information is typically significantly more accurate than that provided by UPS or the United States Postal Service, and it is surely more accurate than that provided by the United States Postal Service.If FedEx informs you that your shipment has already been delivered, the odds are quite excellent that it has been done so already.But there will be instances when FedEx information is not as accurate as you (or them) would have hoped for a variety of reasons.

For starters, unintentional or accidental package scans might result in shipments being listed as delivered even while they are still in the process of being delivered.FedEx has a variety of internal safeguards in place to reduce the likelihood of this type of unintentional tracking update occurring.It used to happen a lot more frequently in the past, but these days it’s one of the less typical reasons you’ll see FedEx designate your item as ″dropped off″ when it wasn’t actually dropped off in the first place.If you’re dealing with a new FedEx driver or delivery worker, or if you’re dealing with someone who has only recently been hired for seasonal work, you may also notice this type of change in your tracking information (or something similar).They may be unaware of when (or how) to mark your shipment as ″delivered″ on the tracking system.

  1. They are far more prone to ″jump the gun″ than employees who have been employed with FedEx for an extended period of time.
  2. Because of inclement weather, deliveries may be recorded as delivered even when they have not been made — this is especially true if the driver prefers to ″batch update″ parcels that are due to be delivered along their route.
  3. Not all drivers, on the other hand, use a batch approach to their deliveries, preferring instead to mark each individual item as soon as it is dropped off.
  4. And last, you could be dealing with the dreaded ″porch pirate″ problem.
  5. In recent years, there has been an increase in the number of individuals who take parcels from their neighbor’s porch, driveway, or doorway relatively shortly after they have been delivered.

There are a range of various causes for this increase.When you believe that your box (something that you spent your hard-earned money on) has been stolen, it is never a pleasant thought, but it does happen every now and again.

Check the Delivery Area Again

  • Before leaping to any conclusions, it is critical to ensure that your shipment has indeed gone missing and not simply been mismarked, erroneously updated, or mishandled in the first place.
  • Taking a look about your home or property to ensure that the box was not delivered somewhere you weren’t expecting it will be your first order of business after receiving your shipment.
  • If you are accustomed to having your regular deliveries delivered right to your front door on a consistent basis, you may not notice a delivery dropped on the back steps or near the garage.

New drivers, replacement drivers, temporary drivers, or even drivers who like to mix things up every now and again, might leave your items at an unexpected location on your property where you weren’t expecting them to be.That’s something to think about, and it’s something you’ll want to rule out thoroughly before moving forward with your plans.

Talk to Your Neighbors

  • Speaking with your neighbors about your box will also be beneficial to determine whether they witnessed it being delivered or whether they picked it up on your behalf.
  • Your neighbors may or may not attempt to assist you by picking up your packages when you aren’t home in order to prevent someone else (such as the aforementioned porch pirates) from stealing it for themselves, depending on the type of neighbors you have.
  • A FedEx package sent to the wrong address is not uncommon – for example, a FedEx delivery that is placed on top of another FedEx delivery that is dropped off at one of your neighbor’s homes.

A quick phone call or text to the neighborhood, or a few knocks on doors in the neighborhood, may be able to provide you with a great deal more information about what happened to your package, or it may even be able to help you track down your package much more quickly than the FedEx representatives would have been able to.

Is the Package Actually with the USPS Now?

  • Also check to verify whether FedEx really dropped your box off with the USPS, especially if your shipment was shipped through the Smart Post system, to make sure everything went well.
  • When it comes to the ″last mile,″ FedEx is increasingly relying on the United States Postal Service (USPS) to get items delivered.
  • Smart Post deliveries are really handled by the United States Postal Service in more rural locations (and even in more suburban areas), despite the fact that they were handled by FedEx for 90 percent of the journey time.

Take another look at the tracking information you’ve collected thus far.To determine if Smart Post has been exploited, check to see if the ″Delivered″ notification refers to the box being dropped off with the USPS rather than being dropped off at your door.This can save you a great deal of time and aggravation in the future.The service can also save you the trouble of having to phone FedEx customer care first, just to be sent to the USPS customer service hotline to attempt to track down a box that was, after all, their fault for getting to you in the first place.

Give FedEx Customer Service a Call

  • The time has come to contact FedEx customer support if you have completed all of the steps we discussed just now and are still unable to locate your item.
  • All you have to do is contact 1-800-463-3339, which is available 24 hours a day, seven days a week, 365 days a year, and you’ll be connected to someone from FedEx who can assist you.
  • Prepare yourself to provide them with your name, the delivery address, the tracking information, and the most recent reported tracking update that you have available to you.

FedEx customer service will utilize their own internal systems to try to discover out exactly what happened to your shipment.FedEx customer service is available 24/7.While they will most likely be able to resolve the situation fairly quickly, it is possible that it may take a bit longer than this initial phone contact to resolve the situation.FedEx, on the other hand, will virtually always acquire your contact information in certain cases and keep you informed of their progress.

In the event that you have not received any more information after a couple of days after calling FedEx customer care, it is necessary for you to contact them personally.Inform them of your current situation, request an update, and try if you can glean any other information about your missing shipment.If FedEx determines that your package has gone ″lost,″ there’s a significant chance you’ll have to go through the claims process to get it back.However, it will take a few of weeks to complete the procedure from beginning to end.This is a really basic and uncomplicated process that will not cause you any headaches or inconvenience.

  1. By the time you’re through, though, you should have received a complete refund for any product that went missing, as well as the cost of shipping.

How to Avoid This Problem Going Forward

  • It’s evident that doing all in your power to prevent circumstances like these in the future is a wise decision to make.
  • It is possible that you will not be able to ensure that your FedEx packages will not go missing in the future.
  • FedEx, after all, bears almost whole responsibility for ensuring that your shipment reaches its intended destination.

The good news is that there are some basic things you can do to improve the delivery process on your end and (hopefully) prevent yourself from having to deal with similar missing parcel issues in the future.

Double Confirm Your Delivery Info

  • Double-checking your delivery information, especially your mailing address, will be the first thing you should do after submitting your order online.
  • You want to make absolutely certain that this information is 100 percent correct, 100 percent complete, and that it corresponds exactly to the address information that the FedEx employees have on file.
  • Any discrepancies, inconsistencies, or interruptions in this information might result in delivery delays or even product misdelivery.

Preparing for this in advance will allow you to relax and enjoy your vacation more.

Schedule Specific Delivery Windows

  • Another option you can consider is to use FedEx delivery services, which provide confirmed arrival times for when you are likely to be at home.
  • When you choose FedEx Home Evening Delivery or weekend delivery, you have a considerably greater chance of being there when the FedEx delivery person arrives to deliver your product.
  • It’s important to call customer care as soon as possible if you receive the information update indicating that your product has arrived but the driver has not yet arrived or has arrived and departed without dropping anything off.

Even though not everyone will have a schedule that allows them to take advantage of these specific delivery alternatives, if you do have the opportunity to do so, it will undoubtedly assist to significantly enhance overall delivery rates in your organization.

Request a Signature Upon Delivery

  • Finally, you may want to consider requesting a signature upon delivery for each and every FedEx box you receive from this point on.
  • Granted, this is far less convenient than just having your products delivered to your door and left there, especially given the fact that you must be there to sign for your deliveries, but it almost eliminates the possibility of delivery issues occurring.
  • If it works for you (and it is something you can manage, such as being home for every delivery), it is unquestionably a good solution.

Upgrade to a Virtual Mailbox from US Global Mail

  • Of course, another option is to get a Virtual Mailbox account from the professionals at US Global Mail, who have been in the business for more than two decades.
  • Along with getting a permanent physical address that you can use for all of your packages, you’ll also never have to worry about third-party shipping services like FedEx, UPS, and DHL being banned, as you would have had to fear if you used a United States Postal Service PO Box.
  • There are a slew of other advantages to being a Virtual Mailbox subscriber, including up to 80% off standard mail forwarding rates to practically any location on the earth, which are available to you from the minute you sign up for your new account.

To find out more about US Global Mail, visit their website or get in touch with their customer service representatives.

What to do if FedEx says they delivered but no package?

  • Please contact FedEx immediately so that they can locate the item and determine whether or not the driver has any recollection of what happened.
  • To reach them, dial the toll-free number 1-800-463-3339.
  • If you have your tracking number handy, just say ″representative″ through the first couple of questions and you will be connected to a representative straight away.

See the complete response.Furthermore, how can I get in touch with FedEx regarding a misplaced package?Packages that have been damaged or whose contents have been missing must be reported within 60 calendar days after the date of delivery.In order to obtain a FedEx Ground® Call Tag, call 1.800.

GoFedEx (1.800.463.3339) and request one.As a result, the question arises as to what happens if you are not at home to sign for a FedEx shipment.Even if you are not there to accept delivery of your box, a doortag will be placed at your door, and the driver may return to make another try.Sign up for FedEx Delivery Manager to ensure that no deliveries are missed.

  1. You will be able to sign electronically and provide specific delivery instructions using this service.
  2. Second, what happens if FedEx delivers to the wrong location?
  3. The bottom line is that you should never mail a box valued at more than $100 without purchasing insurance.
  4. If the delivery provider breaks the package, loses it, or delivers it to the incorrect address, the experience will be less than satisfactory.
  5. FedEx offers a reimbursement for packages that are misplaced.

If it is covered by insurance, then absolutely.According to my recollection, the normal insurance for a shipment with UPS and FedEx is $100.Contact the sender and ask them to start the procedure for a lost shipment so that you may obtain a refund for the shipping costs as well as insurance for the merchandise that was lost in the mail.

FedEx package theft

  • Losing a parcel is a pain in the neck!
  • The procedure of replacing that misplaced FedEx shipment and recouping some of the money you’ve lost is also a pain.
  • We produced The Package Guard Guide to a Missing FedEx Package in order to assist you in this situation.

We make every effort to make navigating the system a bit simpler – from the beginning of your search through the completion of your claim, we’re here to assist you!FedEx follows the same procedure as any other carrier and shipper when it comes to locating and reimbursing customers for lost shipments.FedEx also grants their drivers a great lot of latitude throughout their workday.If the driver believes it is safe to leave the package alone, he or she may do so, unless the shipper demands that the box be signed for.

If your shipment is just late, you may be able to make a claim with the Postal Service to be reimbursed for part of the shipping charges.Consequently, if you paid for Overnight shipping but your shipment came in 3-4 business days, you can seek a refund for the difference between overnight delivery and 3-day shipping.FedEx, in contrast to UPS, which requires that the claim be filed by the shipper, will enable either the shipper or the recipient to file.Additionally, FedEx, which recently combined with Kinko’s, now operates as both an office shop and a carrier, and as such, they provide printing and packaging services.The FedEx Office Packing Pledge is one example of such a service.

  1. As a result of this commitment, FedEx will guarantee the value of the shipment up to $100 (terms and restrictions apply, which may be found below).
  2. As a result of the time and irritation involved in submitting a claim for a lost or stolen package (which is compounded by the annoyance of having a package stolen), we’ve put together this information sheet to guide you through the FedEx process of filing a claim.
See also:  Where Is The Closest Post Office To Me?

FedEx Office Package Pledge

  • Packages might become damaged or lost as a result of incorrect labeling or inadequate packing (wadded up newspaper alone is not always sufficient protection).
  • Through their pack-and-ship service, FedEx may assist you avoid this situation entirely.
  • A fee is charged in FedEx Office locations for the packaging and application of shipping labels to your merchandise.

In exchange for your payment, they will insure your delivery up to the value of $100.You might also pay a premium for products that are delicate or precious.In order to take benefit of this service, you must do the following:

  1. Packages can become damaged or lost as a result of incorrect labeling or inadequate packing (wadded up newspaper alone is not always sufficient protection against damage or loss). Through their pack-and-ship service, FedEx may assist you avoid this situation altogether. A fee is charged in FedEx Office locations for the packaging and application of shipping labels for your merchandise. In exchange for your payment, they will insure your delivery up to the value of $100.00 Items that are fragile or precious might also be charged an additional fee. Using this service is simple. Just fill out the form below.
  1. When it comes to damaged packages, the claim must be lodged within 60 calendar days after the delivery date.
  2. Prepare to include proof of shipment as well as evidence of damage in your claim.

FedEx Claims

  • Filing a claim with FedEx is a simple process that can be completed online. In the course of the claims process, FedEx makes it simple to keep track of the progress of your claim. You can do so for up to 12 months after the claim has been submitted, even if the claim has been settled. When it comes to filing claims, there are some restrictions and limitations that apply, just as with any other carrier, but the process is the same. Identify the deadline by which you must file your claim. It is necessary to make a claim for cash on delivery (COD) claims within 21 calendar days of the delivery date
  • a claim for damage must be made within 60 calendar days of the delivery date
  • and all other claims must be filed within 9 months of the item being delivered to FedEx.
  1. It is possible to submit a claim over the phone if the amount claimed is less than $100. It will be necessary for you to submit your claim in writing if the amount is greater than that.
  2. Once you’ve established when and how to file, you’ll need to gather all of your supporting material in one place. At the very least, you’ll want the tracking number. If you’re submitting a claim for property damage, you’ll also need documents to support your claim.
  3. The quickest and most convenient way to file is online. Once you’ve gotten your paperwork in order, go to File and Manage Claims to get started.
  4. If your shipment was worth more than $100, you will be required to provide extra documents with your application in addition to the application form. Additional documentation may include: shipping records for the shipment
  5. copies of images and invoices for the products inside, with damage data included if applicable
  6. and copies of receipts for the package.
  7. FedEx Cargo Claims Dept. P.O. Box 256 Pittsburgh, PA 15230 Fax 1.877.229.4766
  8. FedEx Cargo Claims Dept. P.O. Box 256 Pittsburgh, PA 15230
  9. FedEx Cargo Claims Dept.
  1. If FedEx believes an inspection is necessary, they will contact you to arrange a time for the inspection. It is possible that you may be prompted to contact them in order to schedule an appointment. Keep the original packaging and contents on hand for the inspection in case the inspectors ask to see them. FedEx is known for processing claims in a short amount of time, so keep that in your possession until the claim is handled. In most cases, unless more examination is necessary, claims are resolved within 5-7 business days. At the very least, it shouldn’t take long.

Late Shipments

FedEx takes pride in being able to deliver packages quickly. They make invoicing adjustments for shipments that are late in arriving on time. If you’re shipping with FedEx Freight or FedEx Express/Ground, the procedure is slightly different.

  1. Fill out the Request for Billing Adjustment form for FedEx Freight, making sure to include all of the necessary information and evidence.
  2. FedEx Ground and FedEx Express customers should submit a Request for Billing Adjustment form with the details they require.
  3. FedEx will work with you in both circumstances to guarantee that if your package arrives later than the service provided, you will be able to petition for an adjustment.


  • FedEx allows either the shipper or the recipient to submit a claim for a package that has been lost in transit.
  • They believe that whomever has an interest in the products being sent should be in charge.
  • While it is always a good practice to have open lines of communication between the shipper and the recipient, FedEx is available to assist you with any claims you may have.

In most cases, FedEx will cover the first $100 in value of a box unless you have purchased additional insurance or can demonstrate that they have damaged an item worth more than $100.You’ll want to make certain that you have adequate paperwork for all claims in order to ensure that the process runs smoothly.FedEx coverage extends to lost and damaged shipments, but there may be nothing that can be done if a box has been successfully delivered but subsequently stolen after it has been delivered.You’ll almost certainly need to look into other possibilities, including as your homeowner’s or renter’s insurance, as well as supplemental third-party insurance, if your parcels are stolen.

Without a doubt, we believe that the most effective way to combat porch pirates is to discourage them from attempting to steal your parcels.We believe that The Package Guard is an excellent option in this situation.

How to Deal with Missing or Lost Shipments

  • Every one of us has undoubtedly experienced that sinking feeling when we realize that our recently ordered product will most likely not arrive on time.
  • While the vast majority of eCommerce shipments are delivered securely and on schedule, there are occasions when a box is misplaced or stolen.
  • With an estimated 90,000 shipments disappearing per day in New York City alone, this is regrettably a topic that we all need to get more aware with as we continue to rely more and more on online shopping and delivery services.

The majority of the time, a stolen box is the consequence of deliveries being left on the front porch for days while their recipients are at work or on vacation, providing porch pirates enough opportunity to nab them.If their shipments are stolen, unfortunately, most internet consumers have limited options for restitution.The majority of the time, delivery firms and retailers are not responsible for stolen products once they have been dropped off.Some may not even offer to replace the stolen goods if they are taken.

The information in the following advice will assist you in dealing with packages that have gone missing or have been stolen.

Table of Contents

01 Is my package missing or has it been stolen? 02 What Should You Do If Your Package Is Stolen by Someone? 03 How to Prevent Package Theft: 7 Steps to Take 04 Easyship provides an additional layer of protection 05 Take Precautions and Educate Yourself on What to Do 06 Stolen Packages Frequently Asked Questions

Is My Package Lost or Stolen?

  • Being unable to locate your delivery is a difficult experience, and going through the claims procedure is much more aggravating.
  • And, despite the fact that there are various alternatives available to reduce the danger of losing internet-delivered parcels, the majority of online consumers still experience some degree of order loss from time to time.
  • Aside from the poor level of protection, the influx of delivery, particularly during the Christmas season, provides excellent possibilities for porch pirates.

Approximately half of online buyers (51 percent) report that they have not received packages that they have bought in the recent six months.As a result, around 16 percent of online consumers say that the delivery was stolen, while 29 percent are unsure as to why they were unable to locate the parcel in question.In spite of the fact that online buyers have the right to claim back any stolen packages, the likelihood of receiving replacements or refunds is highly dependent on the delivery company and whether or not the shipment was insured.

What Do You Do If Someone Steals Your Package?

  • You’ll need to move quickly if you want to make an attempt to recover the package.
  • Check the tracking information provided by your delivery companies to determine whether or not your ordered shipment was delivered successfully to you.
  • In the event that your package was successfully delivered but then taken by porch pirates, you have a number of choices.

Among the alternatives available are the following: 1.Contact the authorities.Package theft should be reported to the local police station as soon as possible, just like any other type of theft.While they won’t be able to do anything without witnesses, they will take note of the occurrence and take steps to prevent it from happening again.

If the number of reported incidents in a certain neighborhood is increasing, the police will almost certainly launch an inquiry.Filing a police report will also be useful when filing an insurance claim, since it will serve as documentation.2.Get in touch with the person who sent you the message.Following the filing of a police complaint, you should contact your online vendor to advise them that your package has not been delivered as promised.

  1. The vast majority of well-established organizations are likely to send out replacements right away.
  2. However, not all businesses will provide replacements or refunds.
  3. As a result, make certain that you have adequate evidence to back your claim.
  4. For example, if you receive a delivery note but are unable to locate the product at the location indicated on the delivery note, snap a picture of the box and submit it in your claims report.
  5. You should also include your shipping confirmation number and any extra information that may allow the company to trace your cargo more efficiently.

Contacting USPS about your stolen package

  • The United States Postal Service has a defined reimbursement policy for damaged parcels, but there are no clear protocols in place for stolen items.
  • Therefore, requesting a return for a stolen shipment might be difficult when compared to other types of courier services.
  • If your stolen box was transported and delivered by the United States Postal Service, you should make claims with a tracking number, provide proof of insurance, and any other evidence that can support your claim in court.

If your shipment was stolen by the USPS and it was insured, you will receive a refund straight from the courier.It’s important to contact the seller if your item wasn’t insured so that you may get a refund or replacement.

Contacting FedEx for your stolen package

  • FedEx has a straightforward method for filing a claim for stolen shipments.
  • If you placed an order and delivered any things with FedEx, you may quickly file a claim for a misplaced parcel on the FedEx website.
  • Once you’ve submitted your claim, the courier will respond between five to seven days to fix the issue.

Customers, senders, and even third parties have 60 days to make claims for damaged or missing shipments, and they have nine months to file a claim for a FedEx package that has been stolen from them.You should only offer adequate evidence to support your allegation, which may include packaging evidence.

Contacting Amazon for stolen packages

  • Amazon is well-known for its lightning-fast shipping and willingness to replace damaged packages.
  • Consequently, you should have no trouble getting your product refunded or replaced if you receive a delivery notice stating that your package has been delivered but you are unable to locate it.
  • You should notify Amazon within 36 hours of the anticipated delivery date.

If your delivery arrives late or if your Amazon package is stolen, Amazon will reimburse you for any difficulty you have experienced.

Contacting UPS for stolen packages

  • In contrast to other courier companies, UPS offers different procedures for lost or stolen items for local and international shipments.
  • It is necessary to call the courier 24 hours after the estimated delivery date in order to report and claim a UPS stolen item.
  • Reclaiming shipping reimbursements for foreign shipments may be a difficult process.

As a result, you may be unable to register claims and receive refunds or replacements for packages that have been damaged or stolen.Once you have filed a claim for a missing parcel, the courier will investigate the situation before giving a reimbursement to you.If your stolen package was sent to you by friends or family members, please notify them that the package was not delivered as expected.They can make contact with the shipping company and assist them in tracking the cargo.

7 Steps to Prevent Package Theft

While there are no foolproof safeguards you can take to ensure that your shipment does not be lost or stolen, there are steps you may do to reduce the likelihood of this happening. The seven tactics listed below might assist you in preventing parcel theft.

1.Schedule deliveries with the shipping courier

  • The delivery of your packages is difficult to predict when they will arrive at your home.
  • Fortunately, you may make a reservation with the shipping company in order to ensure that the delivery will be delivered at a specific time.
  • Similarly, if you aren’t home, you can postpone your delivery or request that it be kept for you.

Shipping firms do not charge any costs for scheduling notifications; however, they do charge fees for canceling or rescheduling a delivery.

2. Contact couriers to keep your packages hidden

  • You may work with your couriers and shipping providers to ensure that your items are sent out of sight once they have been delivered.
  • Because it is impossible to coordinate such details when placing an order online, the best choice is to provide a note with your purchase indicating particular d

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